Customer Relationship Management (CRM) Quiz

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| By Volusion1

Volusion1

Community Contributor

Quizzes Created: 2 | Total Attempts: 524

Questions: 10 | Attempts: 306 | Updated: Mar 21, 2023

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Questions and Answers

1.

Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
In the Volusion admin area, if there is already an existing credit in the logs for a particular order, it is not possible to submit another credit on that same order, excluding store credits. This means that once a credit has been logged for an order, no additional credits can be submitted for that order through the Volusion admin area. Therefore, the statement "Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order" is true.

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2.

By default, Volusion stores are configured to purge credit card information after ____ days
- A.
  
  10
- B.
  
  30
- C.
  
  60
- D.
  
  90
Correct Answer
B. 30

Explanation
Volusion stores are configured to purge credit card information after 30 days. This means that after a customer's credit card information has been stored for 30 days, it will be automatically deleted from the system. This is a security measure to protect customer data and ensure that sensitive information is not stored for longer than necessary.

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3.

The default setting for "max orders per day per IP" is ___ orders.
- A.
  
  5
- B.
  
  10
- C.
  
  15
- D.
  
  20
Correct Answer
D. 20

Explanation
The default setting for "max orders per day per IP" is 20 orders. This means that a single IP address is allowed to place a maximum of 20 orders in a day.

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4.

Which of the following is NOT a Volusion email account password requirement?
- A.
  
  Cannot contain the mailbox username
- B.
  
  Cannot contain the word “password”
- C.
  
  Cannot contain more than 2 consecutive numbers
- D.
  
  Cannot contain mailbox domain name
Correct Answer
C. Cannot contain more than 2 consecutive numbers

Explanation
The correct answer is "Cannot contain more than 2 consecutive numbers." This means that the password can contain any number of consecutive numbers, as there is no restriction on the number of consecutive numbers in the password.

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5.

The order statuses of Returned and Partially Returned exist in Volusion's Orders database for merchants to indicate that an order contains a return. The order status will update to Returned or Partially Returned automatically when an RMA is entered.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given statement is false. The order statuses of Returned and Partially Returned do not exist in Volusion's Orders database.

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6.

In many ways, SmarterStats analytics are more accurate than Google Analytics in terms of tracking bandwidth because (google vs. smarterstats)
- A.
  
  Google Analytics can only monitor store front traffic, not admin traffic (including bandwidth generated by use of the API)
- B.
  
  Google Analytics is controlled by JavaScript. This means that if the script fails to load, or if the page doesn’t load all the way, the bandwidth will not be recorded in GA.
- C.
  
  There are a large number of extensions for Firefox and Chrome that are designed specifically to not respond to the Google Analytics script. In other words, they allow you to “opt out”
- D.
  
  All of the above
Correct Answer
D. All of the above

Explanation
The given correct answer is "All of the above". This means that all of the mentioned reasons contribute to SmarterStats analytics being more accurate than Google Analytics in terms of tracking bandwidth. Google Analytics cannot monitor admin traffic or bandwidth generated by the use of the API. Additionally, since Google Analytics is controlled by JavaScript, if the script fails to load or if the page doesn't load completely, the bandwidth will not be recorded. Moreover, there are browser extensions that can be used to opt out of Google Analytics tracking, further affecting its accuracy.

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7.

Before using the CRM, you have to configure “departments” the CRM will sort email into as well as configure the email settings to connect the CRM to one or more email accounts to be associated with your store. Up to ____ departments can be created within the CRM.
- A.
  
  10
- B.
  
  20
- C.
  
  30
- D.
  
  40
Correct Answer
D. 40

Explanation
The correct answer is 40. The question states that before using the CRM, you need to configure "departments" for sorting emails and connect the CRM to one or more email accounts. It also mentions that up to a certain number of departments can be created within the CRM. Since the question does not specify the maximum number of departments, the correct answer is the highest option provided, which is 40.

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8.

Which of the following types of products can be listed on eBay via the Volusion admin interface?
- A.
  
  Donation products
- B.
  
  Gift Certificate products (products with Allow Price Edit box selected in Advanced Settings > Misc)
- C.
  
  Child products
- D.
  
  Parent products
Correct Answer
C. Child products

Explanation
Child products can be listed on eBay via the Volusion admin interface.

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9.

All Premium Templates are installed within ___ business days of receiving the order. The client is requested to send images outlined in the spec sheet, within ___ days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.
- A.
  
  5;30
- B.
  
  7;7
- C.
  
  14;7
- D.
  
  10;7
Correct Answer
B. 7;7

Explanation
All Premium Templates are installed within 7 business days of receiving the order. The client is requested to send images outlined in the spec sheet, within 7 days once the design has been installed. If they do not provide the images within that window all default content will remain in the template.

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10.

If a merchant's store is configured to receive live rates, however they are not getting UPS negotiated rates (and their UPS account is configured for negotiated rates), they must do the following in their Volusion admin page: After registering with UPS for negotiated shipping rates, they will receive a Shipper Number from UPS that must be entered into their store under the ___________ config variable field.
- A.
  
  Shipping UPS Shipper Number
- B.
  
  Shipping UPS Number
- C.
  
  Shipping Number
- D.
  
  (None of the Above)
Correct Answer
A. Shipping UPS Shipper Number

Explanation
After registering with UPS for negotiated shipping rates, the merchant must enter their Shipper Number from UPS into their store under the "Shipping UPS Shipper Number" config variable field. This will ensure that they are able to receive UPS negotiated rates for shipping in their Volusion admin page.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 08, 2013

Quiz Created by
Volusion1

Customer Relationship Management (CRM) Quiz

Excluding store credits, it is NOT possible to submit another credit on a single order within the Volusion admin area if there is an existing credit in the logs for that order.

By default, Volusion stores are configured to purge credit card information after ____ days

The default setting for "max orders per day per IP" is ___ orders.

Which of the following is NOT a Volusion email account password requirement?

The order statuses of Returned and Partially Returned exist in Volusion's Orders database for merchants to indicate that an order contains a return. The order status will update to Returned or Partially Returned automatically when an RMA is entered.

In many ways, SmarterStats analytics are more accurate than Google Analytics in terms of tracking bandwidth because (google vs. smarterstats)

Before using the CRM, you have to configure “departments” the CRM will sort email into as well as configure the email settings to connect the CRM to one or more email accounts to be associated with your store. Up to ____ departments can be created within the CRM.

Which of the following types of products can be listed on eBay via the Volusion admin interface?