Test Your Knowledge About Hotel Reservation Services! Quiz
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A hotel is an institution that provides paid accommodation on a short-term basis. This quiz has been designed to check your general understanding and knowledge of hotel services. This is a multiple-Choice question. Choose the best answer to each question by selecting the appropriate answer. So let's start the quiz. All the best!
- 1.Which of the following is an important function of the check-out and settlement process?
- A.
Contacting all revenue centers for final posting information
- B.
Updating room status information
- C.
Verifying information captured at registration
- D.
Resolving guest complaints
- 2.All of the following are functions performed during the check-out and settlement process except:
- A.
Verifying information captured at registration.
- B.
Updating room status information.
- C.
Creating guest history records
- 3.When a guest checks out and settles his or her account, the room’s status changes from occupied to:
- A.
Stayover.
- B.
Due out.
- C.
Ready for sale.
- D.
On-change.
- 4.In most instances, the information needed for a guest history record can be gathered from:
- A.
The guest’s registration card and folio.
- B.
A questionnaire sent to past guests.
- C.
The front desk agent’s observations at check-out.
- D.
The front office log book and relevant group resumes.
- 5.At registration, Mr. Virgo used his credit card to establish credit with the hotel. At check-out, Mr. Virgo can settle his account by
- A.
Credit or debit card.
- B.
Cash.
- C.
Approved direct billing.
- D.
All of the above.
- 6.An individual guest history file within the records normally contains personal and transactional information relevant to the guest’s stay
- A.
True
- B.
False
- 7.When a guest checks out, the front desk agent changes the room status from occupied to vacant and clean.
- A.
True
- B.
False
- 8.A guest account is considered zeroed out when the guest pays in full on an account.
- A.
True
- B.
False
- 9.Front desk agents should check for safe deposit boxes and in-room safe keys during check-out.
- A.
True
- B.
False
- 10.Refers to an agreement that a hotel makes to hold a room until cut-off date and time. If the guest does not arrive on time, the room may be sold to other guests.
- A.
Guaranteed reservations
- B.
Accurate reservations
- C.
Confirmed reservations
- D.
Normal reservations
- E.
Regular reservations
- 11.This __ maybe opened and handled by the Rooms Reservations Manager or whoever heads the Reservations Section.
- A.
Mail
- B.
Fax
- C.
Computer Terminal
- D.
Paper
- E.
Letter
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