1.
What is your current All-Clear signal?
2.
What amount is your teller drawer limit?
3.
Create a Word document. Type your first name in the top row then provide answers to the following;
- You're tired of America, Hollywood and McDonalds. You've decided to vacation out of the country to ____________ (there might still be McD's where you go, that's OK)?
- Favorite holiday and why?
- Give me a funny nickname (get creative, you funky cantaloupe).
Print the document to MVI and move it to the Training folder.
4.
Describe one type of loan we offer. Tell me why a member would seek that type of loan, some benefits, features, way members can apply, etc.
5.
You notice a member is becoming agitated with a fellow teller. You hear most of the conversation and know the member is trying to cash a postal money order for $4,997.As the teller inspects the money order, the member begins flailing her arms and raising her voice. You see veins pop out of her forehead. Yikes.The teller then informs the member she'll need to place a hold on the money order. Would you have placed a hold? Explain why or why not (must explain to receive points).
6.
Explain how to enter a member tracker. Please be very detailed in your explanation. *For an extra bonus point, what is the difference between a member tracker and a member comment?
7.
You are being robbed at your teller window. You keep calm, wait to press your panic button and follow the instructions on the note the robber handed you. You know the note is important so you pick it up with your hands and move it to save for the police. You have correctly followed robbery procedures. True or false?
Correct Answer
B. False
Explanation
Never physically touch a note passed from a robber. It's got prints! The police don't want yours on it. If this happens, subtly take a pen and move the note aside.
8.
Per the cash operations manual, a second employee must re-count cash over $_____.
Correct Answer
D. 10,000
Explanation
Per the cash operations manual, a second employee must re-count cash over $10,000.
9.
On Traditional IRA accounts, distributions must begin at age 70 1/2. True or false?
Correct Answer
A. True
Explanation
Traditional IRA accounts have required minimum distributions (RMDs) that must begin by April 1st of the year following the year in which the account owner reaches age 70 1/2. This means that distributions from Traditional IRA accounts must begin at age 70 1/2. Therefore, the correct answer is True.
10.
After you successfully complete your 90 days, members can withdraw up to $______ from you without a manager's approval. Until then, this amount is limited to $1500.
Correct Answer
D. 5000
Explanation
After successfully completing 90 days, members can withdraw up to $5000 from you without a manager's approval. Until then, the withdrawal amount is limited to $1500.
11.
All member services listed below incur a $3.00 fee except ONE. Check the box of the service that DOES NOT get this fee.
Correct Answer
D. Money Orders
Explanation
The given question asks us to identify the service that does not incur a $3.00 fee. Among the listed member services, all except for "Money Orders" incur a fee of $3.00. Therefore, the correct answer is "Money Orders" as it is the only service that does not have this fee.
12.
Non-members are able to cash outside checks but they incur a large fee.
Correct Answer
B. False
Explanation
Non-members are limited to cashing on-us checks, MLCU money orders, and cashier's checks.
13.
Overdraft protection is available on this type of account.
Correct Answer
C. Checking
Explanation
The overdraft protection is only on checking. Members are able to choose from a variety of overdraft sources though (where the money comes out in the case checking does not have funds). These include savings, side savings and money market.
14.
Money markets are different from CD's because members are allow to withdraw/deposit money from a money market.
Correct Answer
A. True
Explanation
Money markets are different from CD's because members are allowed to withdraw/deposit money from a money market. This statement is true because money markets are a type of financial market where short-term borrowing and lending of funds occur. Unlike CDs (Certificates of Deposit), which are time deposits with a fixed maturity date and limited liquidity, money markets offer more flexibility for members to access their funds as needed. This allows for easier withdrawals and deposits, making money markets more suitable for individuals who require more immediate access to their funds.
15.
Vehicle loans have a maximum term of ______ months (not common, but they still happen).
Correct Answer
C. 84
Explanation
It's not very common, but loan processors can approve vehicle loans for up to 84 months.
16.
The minimum balance to open an individual money market account and accrue dividends is $_____.
Correct Answer
D. 2000
Explanation
The minimum balance required to open an individual money market account and earn dividends is $2000. This means that in order to open this type of account and start earning dividends, a minimum balance of $2000 is necessary.
17.
The Courtesy Pay fee is $______.
Correct Answer
C. 25.00
Explanation
The correct answer is 25.00. This indicates that there is a fee of $25.00 for Courtesy Pay.
18.
A member seems to be stressed about money. They have numerous loans, all with high interest rates.The member says they are looking to consolidate their loans. A service you might offer them is _____________.
Correct Answer
D. Greenpath
Explanation
Greenpath is a service that could be offered to the stressed member who wants to consolidate their loans. Greenpath is a non-profit organization that provides financial counseling and debt management solutions. They can help the member create a budget, negotiate with creditors, and develop a plan to pay off their loans in a more manageable way. This service would be beneficial for the member to reduce their stress about money and find a solution to their high-interest loans.
19.
A member wants a printed statement copy. You inform them they will be charged a $3.00 fee. What service would you suggest that could prevent the fee and also give the member access to their last 12 statements?
Correct Answer
D. E-Statements
Explanation
E-Statements would be the suggested service to prevent the fee and give the member access to their last 12 statements. E-Statements allow members to view and download their account statements electronically, eliminating the need for printed statement copies. This not only saves the member the $3.00 fee but also provides them with convenient access to their past statements.
20.
A member wants to deposit a personal check of $550.00 into his Holiday Club account. Do you place a hold or not, assuming he does not have matching funds or direct deposit?
Correct Answer
A. Hold
Explanation
The member gave you a personal check above the check hold limit. Place that hold.
21.
Where would you locate the most RECENT cash operations manual?
Correct Answer
B. K:\Resources\Policies
Explanation
The most recent cash operations manual would be located in the K:\Resources\Policies folder. This is because policies typically outline the most up-to-date guidelines and procedures for handling cash operations. The other folders mentioned, such as K:\Departments\Member Service, K:\Resources\Procedures, and K:\Departments\Training, may contain related documents but are less likely to have the most recent manual specifically dedicated to cash operations.
22.
This is a checking account that has tax advantages. It is only available to owners who are enrolled in High Deductible Health Plans.
Correct Answer
D. HSA
Explanation
An HSA (Health Savings Account) is a checking account that offers tax advantages. It is specifically designed for individuals who are enrolled in High Deductible Health Plans. The funds deposited into an HSA can be used to pay for qualified medical expenses, and contributions to the account are tax-deductible. This type of account allows individuals to save money for medical expenses while also receiving tax benefits.
23.
If a member is seeking a loan and he or she does not have credit established or is trying to re-establish good credit, we may offer an unsecured loan.
Correct Answer
B. False
Explanation
The statement says that if a member does not have established credit or is trying to re-establish good credit, an unsecured loan may be offered. However, the correct answer is False because the statement does not mention anything about offering an unsecured loan in this situation. Therefore, it cannot be concluded that an unsecured loan will be offered.
24.
In order to receive dividends on a member’s primary savings, side savings, and holiday club accounts they must have a minimum balance of ______.
Correct Answer
D. $100
Explanation
To receive dividends on a member's primary savings, side savings, and holiday club accounts, they must have a minimum balance of $100. This means that if the member's balance falls below $100, they will not be eligible to receive dividends on these accounts.
25.
This product allows owners to control, manage and review their cards, such as being alerted when their card is used at the grocery store or setting limits for how much they can spend at certain stores.
Correct Answer
E. CardNav
Explanation
CardNav is the correct answer because it is a product that provides owners with the ability to control, manage, and review their cards. It allows users to receive alerts when their card is used at specific locations, such as grocery stores, and also enables them to set spending limits for certain stores. This explanation aligns with the description provided in the question.