#4 Point Of Sale PowerPoint Quiz

1. Are resale items the same price for non-members as they are for members?

Our prices are the same for everyone

Resale items aren't the same price for everyone. They are slightly more expensive for non-members

Our resale items are only available for our members to purchase

Resale items aren't the same price for everyone. They are slightly less expensive for non-members

2. When selling a table tennis ball (ping pong ball) you notice under item search there are two options; Table Tennis Ball and JD Table Tennis Ball. Which one do you click on? Why is this important?

Do not select the 'JD' item. 'JD' is the acronym of "JUST DON'T"

3. A client has just purchased a membership and would like to split the tender between debit and cash. Are they allowed to do this?

Transactions can only be made with 1 form of payment, they may not split the tender

Yes tender can be split, but ONLY between cash and interac (debit)

Yes tender can be split between any payment type we accept

Yes tender can be split, but ONLY between VISA and MASTERCARD

4. When a client purchases a gift certificate, are there only certain denominations available? Does the value of the gift certificate have to exactly match the product/service they wish to purchase? (check all that apply)

We only cell specific denominations (ex: $10, $25, $50, $100)

They can purchase it in any denomination

Any remaining balance must be used the same day or they lose the money

Any remaining balance must be given out to the client in CASH

Any remaining balance can be put back onto the account to be used at a later time

Submit

5. Do we refund resale items? What is needed if we refund a resale item? (check all that apply)

There is no form as we don't refund any resale items

A Program Registration form needs to be filled out and the receipt attached

The POS refund form must go in the "to be distributed" folder

A payroll deduction form must be filled out and the receipt attached

We always refund resale items

If there's an issue with a resale item, we direct the customer to the product manufactuer to complain

We never refund resale items

The Payroll deduction form must go in the "to be distributed" folder

A POS refund form needs to be filled out and the receipt attached

We refund resale items within reason (ex: malfunction after a couple of uses)

Submit

6. Check all steps that apply during the process of a split-tendered transation on the POS screen using this example >> ex: Student membership costs $194. The student only has a $100 bill on him. There's another catch here though... The student needs $25 cash left over to pay for a taxi ride home from the gym.

Use a calculator do the math

With the remaining balance owing on the POS screen, select the second form of payment the client wishes to use

Enter the cash payment amount in POS to get the remaining balance

Take the amount they wish to pay in cash ($75)

Give the client their requested taxi money

Do not give the client any cash back

Take the amount they wish to pay in cash ($100)

Submit