#4 Point Of Sale PowerPoint Quiz

6 Questions | By Bsalcsr | Last updated: Mar 19, 2022 | Total Attempts: 42

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Training Quiz 4 - POS

Questions and Answers

1.

When a client purchases a gift certificate, are there only certain denominations available? Does the value of the gift certificate have to exactly match the product/service they wish to purchase? (check all that apply)
- A.
  
  We only cell specific denominations (ex: $10, $25, $50, $100)
- B.
  
  The gift certificates must state what they are supposed to be used for (ex: 1 year membership, 10 zumba classes, 1 week of Mini-U)
- C.
  
  They can purchase it in any denomination
- D.
  
  Any remaining balance must be used the same day or they lose the money
- E.
  
  Any remaining balance must be given out to the client in CASH
- F.
  
  Any remaining balance can be put back onto the account to be used at a later time
- G.
  
  If the purchase costs more than the gift certificate is worth, the customer can pay the remainder in whichever form they like
- H.
  
  If the purchase costs more than the gift certificate is worth, the customer may NOT pay the remainder. They must purchase a product/service for the exact same amount listed on the gift cert.
2.

A client has just purchased a membership and would like to split the tender between debit and cash. Are they allowed to do this?
- A.
  
  Transactions can only be made with 1 form of payment, they may not split the tender
- B.
  
  Yes tender can be split, but ONLY between cash and interac (debit)
- C.
  
  Yes tender can be split between any payment type we accept
- D.
  
  Yes tender can be split, but ONLY between VISA and MASTERCARD
3.

Check all steps that apply during the process of a split-tendered transation on the POS screen using this example >> ex: Student membership costs $194. The student only has a $100 bill on him. There's another catch here though... The student needs $25 cash left over to pay for a taxi ride home from the gym.
- A.
  
  Use a calculator do the math
- B.
  
  With the remaining balance owing on the POS screen, select the second form of payment the client wishes to use
- C.
  
  Enter the cash payment amount in POS to get the remaining balance
- D.
  
  Take the amount they wish to pay in cash ($75)
- E.
  
  Give the client their requested taxi money
- F.
  
  Do not give the client any cash back
- G.
  
  Take the amount they wish to pay in cash ($100)
4.

Are resale items the same price for non-members as they are for members?
- A.
  
  Our prices are the same for everyone
- B.
  
  Resale items aren't the same price for everyone. They are slightly more expensive for non-members
- C.
  
  Our resale items are only available for our members to purchase
- D.
  
  Resale items aren't the same price for everyone. They are slightly less expensive for non-members
5.

When selling a table tennis ball (ping pong ball) you notice under item search there are two options; Table Tennis Ball and JD Table Tennis Ball. Which one do you click on? Why is this important?
- A.
  
  Select the 'JD' item. We only sell items on POS with 'JD' in front. It's not important, we just like to use the 'JD' option
- B.
  
  Do not select the 'JD' item. This is for Joe Doupe Centre sales only, and selecting the 'JD' option affects the accuracy of the inventory counts
- C.
  
  Do not select the 'JD' item. 'JD' is the acronym of "JUST DON'T"
- D.
  
  Select the 'JD' item. We only sell items on POS with 'JD' in front. This is for Joe Doupe's inventory, but we dip into it when we have to
6.

Do we refund resale items? What is needed if we refund a resale item? (check all that apply)
- A.
  
  There is no form as we don't refund any resale items
- B.
  
  A Program Registration form needs to be filled out and the receipt attached
- C.
  
  The POS refund form must go in the "to be distributed" folder
- D.
  
  A payroll deduction form must be filled out and the receipt attached
- E.
  
  We always refund resale items
- F.
  
  If there's an issue with a resale item, we direct the customer to the product manufactuer to complain
- G.
  
  We never refund resale items
- H.
  
  The Payroll deduction form must go in the "to be distributed" folder
- I.
  
  A POS refund form needs to be filled out and the receipt attached
- J.
  
  We refund resale items within reason (ex: malfunction after a couple of uses)