#4 Point Of Sale Powerpoint Quiz

6 Questions | Total Attempts: 25

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Microsoft Powerpoint Quizzes & Trivia

Training Quiz 4 - POS


Questions and Answers
  • 1. 
    • A. 

      We only cell specific denominations (ex: $10, $25, $50, $100)

    • B. 

      The gift certificates must state what they are supposed to be used for (ex: 1 year membership, 10 zumba classes, 1 week of Mini-U)

    • C. 

      They can purchase it in any denomination

    • D. 

      Any remaining balance must be used the same day or they lose the money

    • E. 

      Any remaining balance must be given out to the client in CASH

    • F. 

      Any remaining balance can be put back onto the account to be used at a later time

    • G. 

      If the purchase costs more than the gift certificate is worth, the customer can pay the remainder in whichever form they like

    • H. 

      If the purchase costs more than the gift certificate is worth, the customer may NOT pay the remainder. They must purchase a product/service for the exact same amount listed on the gift cert.

  • 2. 
    A client has just purchased a membership and would like to split the tender between debit and cash. Are they allowed to do this?
    • A. 

      Transactions can only be made with 1 form of payment, they may not split the tender

    • B. 

      Yes tender can be split, but ONLY between cash and interac (debit)

    • C. 

      Yes tender can be split between any payment type we accept

    • D. 

      Yes tender can be split, but ONLY between VISA and MASTERCARD

  • 3. 
    Check all steps that apply during the process of a split-tendered transation on the POS screen using this example >> ex: Student membership costs $194. The student only has a $100 bill on him. There's another catch here though... The student needs $25 cash left over to pay for a taxi ride home from the gym.
    • A. 

      Use a calculator do the math

    • B. 

      With the remaining balance owing on the POS screen, select the second form of payment the client wishes to use

    • C. 

      Enter the cash payment amount in POS to get the remaining balance

    • D. 

      Take the amount they wish to pay in cash ($75)

    • E. 

      Give the client their requested taxi money

    • F. 

      Do not give the client any cash back

    • G. 

      Take the amount they wish to pay in cash ($100)

  • 4. 
    Are resale items the same price for non-members as they are for members?
    • A. 

      Our prices are the same for everyone

    • B. 

      Resale items aren't the same price for everyone. They are slightly more expensive for non-members

    • C. 

      Our resale items are only available for our members to purchase

    • D. 

      Resale items aren't the same price for everyone. They are slightly less expensive for non-members

  • 5. 
    When selling a table tennis ball (ping pong ball) you notice under item search there are two options; Table Tennis Ball and JD Table Tennis Ball. Which one do you click on? Why is this important?
    • A. 

      Select the 'JD' item. We only sell items on POS with 'JD' in front. It's not important, we just like to use the 'JD' option

    • B. 

      Do not select the 'JD' item. This is for Joe Doupe Centre sales only, and selecting the 'JD' option affects the accuracy of the inventory counts

    • C. 

      Do not select the 'JD' item. 'JD' is the acronym of "JUST DON'T"

    • D. 

      Select the 'JD' item. We only sell items on POS with 'JD' in front. This is for Joe Doupe's inventory, but we dip into it when we have to

  • 6. 
    Do we refund resale items? What is needed if we refund a resale item? (check all that apply)
    • A. 

      There is no form as we don't refund any resale items

    • B. 

      A Program Registration form needs to be filled out and the receipt attached

    • C. 

      The POS refund form must go in the "to be distributed" folder

    • D. 

      A payroll deduction form must be filled out and the receipt attached

    • E. 

      We always refund resale items

    • F. 

      If there's an issue with a resale item, we direct the customer to the product manufactuer to complain

    • G. 

      We never refund resale items

    • H. 

      The Payroll deduction form must go in the "to be distributed" folder

    • I. 

      A POS refund form needs to be filled out and the receipt attached

    • J. 

      We refund resale items within reason (ex: malfunction after a couple of uses)