#4 Point Of Sale Powerpoint Quiz
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Training Quiz 4 - POS
- 1.
- A.
We only cell specific denominations (ex: $10, $25, $50, $100)
- B.
The gift certificates must state what they are supposed to be used for (ex: 1 year membership, 10 zumba classes, 1 week of Mini-U)
- C.
They can purchase it in any denomination
- D.
Any remaining balance must be used the same day or they lose the money
- E.
Any remaining balance must be given out to the client in CASH
- F.
Any remaining balance can be put back onto the account to be used at a later time
- G.
If the purchase costs more than the gift certificate is worth, the customer can pay the remainder in whichever form they like
- H.
If the purchase costs more than the gift certificate is worth, the customer may NOT pay the remainder. They must purchase a product/service for the exact same amount listed on the gift cert.
- 2.A client has just purchased a membership and would like to split the tender between debit and cash. Are they allowed to do this?
- A.
Transactions can only be made with 1 form of payment, they may not split the tender
- B.
Yes tender can be split, but ONLY between cash and interac (debit)
- C.
Yes tender can be split between any payment type we accept
- D.
Yes tender can be split, but ONLY between VISA and MASTERCARD
- 3.Check all steps that apply during the process of a split-tendered transation on the POS screen using this example >> ex: Student membership costs $194. The student only has a $100 bill on him. There's another catch here though... The student needs $25 cash left over to pay for a taxi ride home from the gym.
- A.
Use a calculator do the math
- B.
With the remaining balance owing on the POS screen, select the second form of payment the client wishes to use
- C.
Enter the cash payment amount in POS to get the remaining balance
- D.
Take the amount they wish to pay in cash ($75)
- E.
Give the client their requested taxi money
- F.
Do not give the client any cash back
- G.
Take the amount they wish to pay in cash ($100)
- 4.Are resale items the same price for non-members as they are for members?
- A.
Our prices are the same for everyone
- B.
Resale items aren't the same price for everyone. They are slightly more expensive for non-members
- C.
Our resale items are only available for our members to purchase
- D.
Resale items aren't the same price for everyone. They are slightly less expensive for non-members
- 5.When selling a table tennis ball (ping pong ball) you notice under item search there are two options; Table Tennis Ball and JD Table Tennis Ball. Which one do you click on? Why is this important?
- A.
Select the 'JD' item. We only sell items on POS with 'JD' in front. It's not important, we just like to use the 'JD' option
- B.
Do not select the 'JD' item. This is for Joe Doupe Centre sales only, and selecting the 'JD' option affects the accuracy of the inventory counts
- C.
Do not select the 'JD' item. 'JD' is the acronym of "JUST DON'T"
- D.
Select the 'JD' item. We only sell items on POS with 'JD' in front. This is for Joe Doupe's inventory, but we dip into it when we have to
- 6.Do we refund resale items? What is needed if we refund a resale item? (check all that apply)
- A.
There is no form as we don't refund any resale items
- B.
A Program Registration form needs to be filled out and the receipt attached
- C.
The POS refund form must go in the "to be distributed" folder
- D.
A payroll deduction form must be filled out and the receipt attached
- E.
We always refund resale items
- F.
If there's an issue with a resale item, we direct the customer to the product manufactuer to complain
- G.
We never refund resale items
- H.
The Payroll deduction form must go in the "to be distributed" folder
- I.
A POS refund form needs to be filled out and the receipt attached
- J.
We refund resale items within reason (ex: malfunction after a couple of uses)
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