2T271 CDC Practice Test Vol. 3

Listening is the most important thing you can do to provide great customer service because it shows that you value the customer's concerns and are willing to understand their problem. By actively listening, you can gather important information, empathize with the customer, and provide appropriate solutions or assistance. It helps in creating a positive customer experience and building trust, leading to customer satisfaction and loyalty.

Building rapport with customers involves establishing a connection and understanding with them. One way to achieve this is by actively listening to their needs, concerns, and feedback. This shows that you value their input and are genuinely interested in helping them. Additionally, asking good questions allows you to gather more information and gain deeper insights into their specific requirements. By combining these two approaches, you can effectively build rapport with your customers and create a positive and productive relationship.

The correct answer is "Space-required priority 1; date and time of sign-up 25 July at 1430." This option is chosen first because it has the highest priority level (priority 1) and the earliest sign-up time (1430). The other options either have a lower priority level or a later sign-up time, making them less preferable choices for selection.

A female passenger who is less than six weeks postpartum must present a medical officer or civilian equivalent's certification that she is medically sound to the passenger agents. This is because traveling shortly after giving birth can pose certain risks and it is important to ensure that the passenger is in good health before allowing them to travel.

If a DV requests no honors while traveling and only requests quarters, the DV honors code that will be used is Q. This indicates that the DV only wants accommodations in quarters and does not require any additional honors or special treatment.

If a DV requests honors while traveling, the DV honors code that will be used is H. This indicates that the DV will be honored during their travel.

If a DV requests no honors while traveling but requests transportation, the DV honors code that will be used is T. This code indicates that the DV does not require any honors but does require transportation.

If an aerial port work center completes all tasks and later returns to the aircraft, the subsequent handling should be recorded in the "Remarks" block. This block is used to provide additional information or details about the tasks completed or any other relevant information related to the handling of the aircraft.

Side-wall seats designed to carry fully-equipped paratroopers allow a large-bodied passenger to use standard seatbelts because these seats are specifically designed to accommodate individuals wearing bulky equipment. The seats are wider and have reinforced structures to provide additional space and support. As a result, a large-bodied passenger can comfortably fit in these seats and fasten the standard seatbelts without any issues.

The correct answer is SSgt Jim Jones/USAF/Dover AFB Mortuary Affairs; special interest cargo section. This is because when reporting a departure MLR with human remains cargo on board, it is important to include the name of the person responsible (SSgt Jim Jones), their affiliation (USAF/Dover AFB Mortuary Affairs), and the section where the information should be placed (special interest cargo section). This information helps ensure that the report is accurate and the human remains cargo is properly documented and handled.

The correct answer states that all aircraft data and events are accurately captured and all transportation documents that apply to that mission are included in the package. This means that the personnel responsible for filing the AMC Form 77 must ensure that they have accurately recorded all relevant information about the aircraft and its events, and that they have included all necessary transportation documents for that specific mission. This ensures that the form is complete and comprehensive, providing a thorough record of the aircraft's activities.

Commercial carriers can receive three levels of discrepancies from QAP when using AMC Form 166a: critical, major, and minor. These levels of discrepancies help to categorize and prioritize the issues that need to be addressed by the carriers. Critical discrepancies are the most severe and require immediate attention, major discrepancies are significant but not as urgent, and minor discrepancies are relatively minor issues that still need to be resolved. This system helps to ensure that carriers maintain the highest level of safety and compliance in their operations.

In order to determine passengers' travel eligibility, the first step is to check their identification. This is important because it helps to verify their identity and ensure that they meet the necessary requirements for travel. Identification documents such as passports or driver's licenses are typically used to confirm a person's identity and establish their eligibility to travel. By checking passengers' identification, authorities can ensure that they are who they claim to be and that they have the necessary documentation to travel.

Before AMC Form 56 is forwarded to the records, reports, and analysis section, the section leadership reviews and verifies the information. This step ensures that the information entered in the form is accurate and reliable before it is included in the report. It is important for the section leadership to review and verify the information to maintain the integrity of the report and to make informed decisions based on the data provided.

After completing the cargo rehandled block of AMC Form 56, the person who is required to review and sign the form is the officer in charge or superintendent of the section performing the rehandled aircraft workload. This individual is responsible for ensuring the accuracy and completeness of the form before it is submitted.

Aerial port management will review the Excessive PHT or SET report daily when reviewing and reconciling transportation documentation. This report helps them identify any instances of excessive passenger and baggage handling time or excessive special equipment time, which could indicate inefficiencies or issues in the transportation process.

The correct answer is "free-flow is authorized." This means that APOE can ship explosives or applicable FMS shipments without APOD approval as long as free-flow is authorized. Free-flow refers to a process where certain shipments can bypass the usual approval procedures and be shipped without specific clearance.

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The correct answer is to allow them to sign-up for up to five destinations, then stamp the form with the date and time of sign-up. This answer suggests that space-available passengers are given the opportunity to choose up to five destinations they wish to travel to. After they have made their selections, the form is stamped with the date and time of sign-up, indicating when they made their choices. This process allows for efficient record-keeping and ensures that passengers' travel preferences are properly documented.

After receiving the MLR from the previous station, the next step is to determine how much traffic requires download and how much is continuing on the aircraft. This step involves assessing the contents of the MLR and identifying which cargo or passengers need to be offloaded and which can remain on the aircraft. This information is crucial for ensuring efficient coordination and handling of the traffic at the station.

The first step when a passenger presents questionable travel orders is to inform the passenger that the document is questionable. This is important because it allows the passenger to be aware that there may be an issue with their travel orders and gives them the opportunity to provide further clarification or documentation. It is the initial step in ensuring the accuracy and legitimacy of the passenger's travel arrangements.

The carrier is responsible for caring for the passengers and will provide meals, lodging, and transportation at no cost to the passenger.

The correct answer is 24 hours prior to the mission’s departure time, unless a specific location requires a greater notification time only. This means that when clearing explosives shipments, it is necessary to request port-to-port clearance no later than 24 hours before the mission's departure time. However, if there is a specific location that requires a greater notification time, then the clearance should be requested accordingly.

If a category I passenger arrives at the terminal after roll call has begun, the correct action to take is to check their travel documentation. If all of their documentation is correct, they should be allowed a seat on the aircraft.

A passenger would be considered a Coin Assist passenger if they are a dependent whose sponsor is missing in action, a prisoner of war, or otherwise designated by the DOD. This means that the passenger is traveling under special circumstances related to the military, such as if their sponsor is unaccounted for or in captivity. This designation allows them to receive additional support and assistance during their travel.

The correct answer is the fuselage station on the aircraft where the item starts and stops. This information is included in the cargo breakdown section when accomplishing a departure MLR. It is important to know the specific location within the aircraft where the item will be loaded and unloaded for proper handling and organization. This information helps ensure efficient loading and unloading processes.

The correct answer is "fiscal year plus one inactive year." This means that when maintaining manifest registers, one should keep records for the current fiscal year and one additional inactive year. This allows for easy access to recent records while also keeping a backup of the previous year's records for reference if needed.

If an MEGP passenger notifies the ATOC within three hours of aircraft departure, they will normally not be added to the mission if it will adversely impact already-manifested passengers. This means that if adding the MEGP passenger to the mission will cause problems or inconvenience for passengers who are already on the manifest, they will not be accommodated.

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When reviewing AMC Form 77, if data records personnel notice any discrepancies, they will send the package back to the ATOC for corrections or correct it themselves.

When completing the inbound side of the AMC Form 77, the correct entry for the Explosives block for cargo/mail data offload is the weight of explosives off-loaded at your station. This means that you need to record the total weight of explosives that have been taken off the aircraft at your station.

The requested departure date is not required on the explosives clearance request. The other options, such as mission number, pieces/weight/cube, and PSN and UN number, are necessary information that needs to be included in the request.

The correct answer is Julian date beginning with the start of the fiscal year. This means that when maintaining CFPs (presumably referring to some sort of files or documents), they should be filed according to the Julian date system, which starts counting from the beginning of the fiscal year. The Julian date system is a chronological numbering system that assigns a unique number to each day of the year, starting from 1 on January 1st. Using the fiscal year as the starting point ensures consistency and organization in filing the CFPs.

After extracting the necessary data from the command and control systems or published schedules, the next step is to compile the information and distribute it to the work centers. This ensures that all relevant parties are aware of any changed or new information regarding the airlift schedules. Monitoring the schedules and adjusting airlift as necessary may be subsequent steps in the process, but the immediate next step is to compile and distribute the information.

When maintaining transportation documentation, if a mission number changes, the correct action to take before filing the new AMC Form 77 is to print an additional copy of the old AMC Form 77 and attach it to the new form. This ensures that there is a record of the previous mission number along with the updated form.

The Quality Assurance Personnel (QAP) is considered to be the "eyes and ears" of the administrative contracting officer. They are responsible for ensuring that the contractor is meeting all the requirements of the contract and performing the work according to the agreed-upon standards. They monitor and inspect the contractor's performance, conduct audits, and provide feedback to the contracting officer. Their role is crucial in ensuring that the contract is being executed effectively and efficiently.

The customer, who is a command-sponsored dependent of a uniformed service member, is eligible for space-available travel. They fall under Category III, which allows them to travel overseas to overseas and between overseas and CONUS locations.

The correct answer is the location of the aircraft for which the AMC MICAP is destined. This is because when completing the inbound side of the AMC Form 77, you need to enter the location where the AMC MICAP shipment is ultimately going to be delivered to. This helps in ensuring that the shipment is properly directed and reaches its intended destination.

The information that is entered into the Remarks block when completing AMC Form 108 is the rationale for the rehandled action. This means that the person filling out the form should provide a brief explanation or justification for why the action was taken. This allows for clear documentation and communication of the reasons behind the decision, which can be helpful for future reference or analysis.

The correct answer is Category I; overseas to CONUS only. This means that if a passenger is a non-command-sponsored dependent of a military member residing overseas with the sponsor, they are eligible for space-available travel, but only from overseas to CONUS (Continental United States). They are not eligible for travel within CONUS or from CONUS to overseas.

The type of information that is not included when accomplishing a departure MLR special interest cargo section is hazardous cargo information. This means that when completing the section, the person does not need to provide information about any hazardous cargo that may be present.

Delayed intransit passengers should be moved within 24 hours when coordinating the movement of delayed space-required passengers.

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When completing the AMC Form 68 and a mission operates for more than one day, it is necessary to transfer the information to a new AMC Form 68. This is because each AMC Form 68 is meant to document the activities and information for a specific day of the mission. Therefore, when the mission extends beyond one day, a new form is required to accurately record the information for each day.

Passengers who are returning from emergency leave should be moved within 72 hours. This allows for sufficient time to coordinate and arrange the necessary transportation for these passengers, ensuring that they are able to return to their desired destination in a timely manner. Moving them within this timeframe also helps to prioritize their needs and accommodate any urgent or time-sensitive situations they may be facing.

The first step when reconciling manifests is to research all skipped manifest numbers on the manifest register. This is important because it ensures that all manifests are accounted for and prevents any missing or incorrect data. By researching the skipped manifest numbers, any discrepancies or errors can be identified and corrected, allowing for proper billing and accurate record-keeping.

When maintaining transportation documentation for a mission that originates and terminates at the same station, the correct approach is to consolidate all the CFPs into one and file it under the originating station. This should be done regardless of any minor mission number changes.

A non-command-sponsored dependent who is acquired in an overseas area during a military member's current tour of assigned duty and is not entitled to transportation at the government expense is eligible for Category V. This category allows the passenger to travel from CONUS (Continental United States) to overseas locations. Therefore, the correct answer is Category V; CONUS to overseas only.

Passengers who were bumped for a higher priority passenger should be moved within 48 hours. This time frame allows for a reasonable amount of time to make the necessary arrangements and coordinate the movement of delayed space-required passengers. Moving them within 48 hours ensures that they are accommodated in a timely manner and their travel plans are not significantly disrupted.

After running the local management reports and comparing them to available airlift, the last step is to work with your leadership and TACC (Tanker Airlift Control Center) to adjust airlift if necessary. This implies that the previous steps have provided information on cargo capability and available airlift, and now the next course of action is to collaborate with leadership and TACC to make any required adjustments to the airlift operations.