2T251 Volume 3

1. When operating the passenger bus, doing which activity could place your passengers in unnecessary danger?

Briefing passengers to watch their step as they enter the bus.

Using spotters when you are unsure of your clearances.

Moving the bus before passengers are seated.

Clearing aisleways before moving the bus.

2. When an individual activates the walk-through magnetometer twice, what action should you take?

Silence the walk-through magnetometer and allow them to pass through again.

Screen them using the hand-held metal detector.

Notify security forces personnel.

Remove them from the flight.

3. What is one way to communicate nonverbally to your customers that you are professional, respectful, and can be relied upon for accurate and complete information?

Enunciating your words clearly.

Speaking slowly and loud enough.

Dressing and grooming yourself appropriately.

Choosing your words very carefully.

4. While selecting passengers for a flight, which would you select first?

Space-available passenger traveling on unfunded emergency leave.

Space-available passenger traveling on environmental morale leave.

Space-required passenger traveling on student orders to the academic location.

Space-required passenger traveling on emergency orders to the emergency location.

5. Once you complete a manual AMC Form 77 for a particular mission, before it is forwarded to the records, reports, and analysis section; the shift supervisor will

File it in your personal information file for later use in your performance appraisal.

Transfer all of the data into the AMC Form 68.

Review it for accuracy and content and sign it.

Use it to brief the aircrew.

6. Before passengers walk through the magnetometer, they must

Stand with their feet apart and their hands out to the sides.

Show a copy of their ID card and valid travel orders.

Empty their bags onto the x-ray machine.

Empty their pockets into a small tray.

7. To operate properly, most explosives detection devices require what before you use them?

Resetting.

Thorough cleaning.

Samples from the sample traps.

Calibration and a significant warm-up.

8. When making a roll call announcement, which information should you give passengers first?

Give them operational details about a flight that may make them uncomfortable.

Your rank, name, mission number, and destination of the flight.

Tell them to be travel ready and let them know when you change space-available categories.

Give them a brief explanation of the roll call process to include categories and date and time of sign-up.

9. You should check back with a customer after how many minutes when placing them on hold?

30 seconds to one minute.

Two or three minutes.

Four to five minutes.

Five to six minutes.

10. When positioning a staircase truck, how many feet away from the aircraft do you stop before adjusting the stairs to the desired height?

5 feet.

10 feet.

15 feet.

20 feet.

11. During an anti-hijacking inspection, when may passengers traveling on validated troop movements carry loaded firearms?

When engaging an enemy force immediately after airdropping or landing.

After the loadmaster has verified the serial number.

When the troop commander authorizes them in writing.

After they present their weapons training card to passenger terminal personnel.

12. When conducting tracer action in GATES, which information will you use to track cargo?

TAC or manifest register number.

CIC or accounting code.

TCN or pallet ID.

Project code or DIC.

13. While selecting passengers for a flight, which would you select first?

Space-available category I passenger with a date and time of sign-up of 30 Apr 09 at 1130.

Space-available category I passenger with a date and time of sign-up of 30 Apr 09 at 1100.

Space-required, priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.

Space-required, priority 1 passenger with a date and time of sign-up of 1 May 09 at 0900.

14. When receiving baggage from a terminating flight in the baggage claim area, you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage. What is your next step?

Mark them with the mission number, remove all baggage tags, and secure them in a locked area.

Turn the articles over to the TMF.

Search the aircraft for the passenger who owns the baggage.

Mark them with the mission number, and transfer them to the lost and found section.

15. A passenger has just reported a mishandled bag to you and cannot provide the boarding pass or baggage claim checks. What is your next step?

Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.

Tell the passenger to report to the baggage service center for mishandled baggage tracer action.

Report the passenger to Security Forces for making a false baggage claim report.

Process the passenger's baggage claim without documentation.

16. A shipper has called looking for a shipment, but your computers are down. How will you locate the shipment?

Complete the AMC Form 361.

Conduct a physical search of the warehouse and cargo yard.

Call the receiver and ask if he or she has received the shipment.

Tell the shipper to call back when the computers come back up.

17. What can you do with your passengers to show you were listening and make sure you understood what they say to you?

Communicate verbally.

Paraphrase what they say.

Plan what you are going to say next.

Brief them on what will happen next.

18. A passenger can be categorized as a Blue Bark passenger when the passenger is

A senior officer or senior public official.

Onboard an aircraft but not on the manifest.

Traveling in conjunction with the death of a family member.

A dependent whose sponsor is missing in action or a prisoner of war.

19. A commercial-contracted aircraft has been delayed for maintenance issues and won't be fixed until the next day. For which of the following will the carrier be responsible for at no cost to the passengers?

Meals and lodging only.

Meals, lodging, and transportation.

Meals, lodging, and per diem.

Meals, lodging, transportation, and per diem.

20. A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?

Let the passenger leave the pets behind the counter until she is able to fix the documents.

Call the veterinary office on base to make an appointment for the passenger.

Place the passenger in duty standby status until the pet is travel ready.

Remove the passenger from the space-required register.

21. When checking the travel category to determine travel eligibility, one way dependents and family members are authorized to travel in space-required status is when they are

Issued travel orders under emergency leave conditions.

Traveling accompanied or unaccompanied on ordinary leave.

Traveling on temporary duty accompanied by the sponsor.

Participating in school activities during the school year.

22. If a space-available passenger is not present for a roll call, you should

Pull the passenger's AMC Form 140 from the station file and call the passenger.

Mark the passenger as not present on the space-available standby listing.

Skip the passenger's name and continue with the selection process.

Remove the passenger's name from the space-available roster.

23. A passenger originating out of your station on emergency leave was manifested on the 03R1 mission, which has been delayed. How many hours do you have to move that passenger?

24 hours.

36 hours.

48 hours.

72 hours.

24. You are preparing an AMC Form 134 for a damaged bag. Which of the following would represent a valid case number for a damaged bag?

09-299.

09-501.

D-009.

P-009.

25. When verifying transportation authorizations for space-required passengers, what information should you check against the passenger's ID card of someone who is traveling on PCS orders?

Signature of the unit commander and clear text address.

If dependent travel is authorized and priority of travel.

Unit, major command, and unit address.

Name, grade, and social security number.

26. If you would like to operate the mobile baggage conveyor from inside the aircraft during loading operations, you should

Carry the portable forward control into the aircraft with you.

Carry the portable rear control into the aircraft with you.

Carry the portable elevating linkage into the aircraft with you.

Set the guide rails in place and engage the transmission in reverse.

27. What is the last step when giving a passenger a refund?

Sign the boarding pass to show that you initiated the refund.

Clearly mark the smaller bills to give the passenger change.

Endorse the back of the AF Form 796.

Give the passenger the money out of the change fund.

28. What is the first step when giving a hazardous cargo briefing?

Briefing the identification number of all hazards.

Preparing yourself by learning about the load.

Briefing the NEW.

Signing the brief sheet.

29. During the task of determining eligibility for space-available travel, where may a dependent of a military member travel on emergency leave unfunded travel when accompanied by his or her sponsor?

CONUS to overseas only.

CONUS to CONUS only.

Overseas to overseas only.

Overseas to CONUS only.

30. When preparing the DD Form 2131, at a minimum, how many copies will you complete, and how will they be distributed?

One copy; to the passengers.

Two copies; one to the passenger and one for the destination station.

Three copies; one accompanies the aircraft to its final destination, one for the station file records, and one to theaircrew.

31. When determining head tax charges for passengers, in which of the following circumstances will you charge the tax?

A space-available passenger traveling on a commercial-contracted aircraft from McGuire Air Force Base, NJ, toRamstein AB, Germany.

A space-required passenger traveling on a commercial-contracted aircraft from McGuire Air Force Base, NJ, toRamstein AB, Germany.

A space-available passenger traveling on a military aircraft from McGuire Air Force Base, NJ, to Ramstein AB,Germany.

A space-required passenger traveling on a military aircraft from McGuire Air Force Base, NJ, to Ramstein AB,Germany.

32. What is the first step in determining pet shipping charges?

Determine the passenger single rate for the channel being traveled.

Determine the amount to charge for each piece based on the rate.

Determine the total pieces to charge.

Accept the payment.

33. While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date and time of sign-up will you purge from the listing?

22 Feb 09/0800.

25 Feb 09/1600

22 Mar 09/1130.

25 Mar 09/1552.

34. After you've received the necessary cargo documents from load planning personnel, before delivering it to the aircraft, you must

Make sure it is complete.

File it in the station file copy.

Have the duty officer make necessary copies

Send it to the records section for quality assurance.

35. During an anti-hijacking inspection, when will you brief passengers that prohibited carry-on items must be placed in their checked baggage or they will be confiscated?

During the space-available roll call.

When the passenger checks in with an agent as present.

During the arrival briefing over the public address system.

When the passenger arrives at the security/inspection area

36. The first step when determining if a passenger is eligible to travel is to check

Travel restrictions.

Baggage allowances.

Identification.

Border clearance requirements.

37. What is the first step when turning in cash collections?

Turn in four copies of the DD Form 2133 to finance and keep the last copy for the station file.

Balance your cash drawer by taking out all the money you collected during your shift.

Have your supervisor place all drawers in a safe, inside a secure area.

Record all cash transactions and meal charges on an AMC Form 148/2.

38. Which is not a function of capability forecasting?

Coordinates SAAM/SAM.

Accomplishing daily aircraft schedules.

Monitoring explosives shipments.

Delivering documentation to and from the aircraft.

39. The AMC Form 253 and AMC IMT 19 are used for passengers to

Sign up on the space available register.

Clear customs while traveling from overseas to the CONUS.

Obtain border clearance requirements while traveling overseas.

Comment on the service they received while traveling within AMC.

40. During the task of determining eligibility for space-available travel, a retired uniformed service member may travel under

Category II.

Category IV.

Category VI.

Category VIII.

41. When preparing the DD Form 2131 and individuals enter their name, grade, signature and date in the manifest certification blocks, they are certifying that

All copies of the manifest have been distributed properly.

All emergency point of contact information has been verified.

Anti-hijacking measures have been conducted.

All next of kin have been identified and contacted.

42. When briefing passengers on travel restrictions, which documents will you ensure they possess, if required?

Valid photo ID card, official military orders, a passport, visas, vaccination record, and an AMC Form 30-FCG only.

Valid photo ID card, a leave form or pass, official military orders, a passport, visas, and vaccination record only.

Valid photo ID card, official military orders, a passport, visas, and AMC Form 30-FCG only.

Valid photo ID card, a leave form or pass, official military orders, a passport, and visas only.

43. When making a flight information announcement about a departing flight that has delayed, you should update passengers every

5 minutes.

10 minutes.

15 minutes.

20 minutes.

44. To ensure walk-through magnetometers are working properly, how often should you test them?

Daily.

Weekly.

Monthly.

Annually

45. When completing the AMC Form 77, times are recorded in

Local time.

Julian time.

EST.

GMT.

46. When maintaining transportation documentation, a CFP is filed

Julian date beginning with the start of the fiscal year.

Calendar date beginning with the start of the fiscal year.

Julian date beginning with the start of the calendar year.

Calendar date beginning with the start of the calendar year.

47. When completing the AMC Form 162, if you are offering two meals on the flight, what must you do to the number of TWCF snacks and beverages requested?

Subtract it from the number of meals ordered.

Add it to the number of meals ordered.

Double it.

Triple it.

48. After reviewing AMC Form 56, section leadership will forward it to

The property disposition office for filing.

Data records to consolidate and include in the 7107 report.

The base staging agency for inclusion in the national archives.

Forward it to HQ AMC for inclusion in the RTDPC files.

49. You are downloading passengers off of a C-5. Which passenger would you allow to download first?

A space-required passenger traveling on permanent change of station orders.

A space-available distinguished visitor traveling on ordinary leave.

A space-required passenger traveling on emergency leave.

A space-available passenger traveling on ordinary leave.

50. When you discover a found bag, what must you do before you secure the baggage?

Send it to the BSC for tracer action within five days of finding it.

Present it to the customs officials for clearance and reflect this action on the AMC Form 134.

Place an AMC Form 20-ID on it and place the case number on the form.

Complete a mishandled baggage letter and place it inside the bag.

51. In the AMC Form 56, what do you annotate in the cargo rehandled blocks?

Cargo cube.

Cargo net weight.

Cargo tare weight.

Cargo gross weight.

52. You sent a piece of RUSH baggage to Elmendorf AFB, Alaska on 23 Apr 09 at 1400, and you have not received confirmation that they received the bag. When is the latest you should follow-up with them to receive confirmation?

22 Apr 09 at 1400.

23 Apr 09 at 1800.

24 Apr 09 at 1400.

25 Apr 09 at 1400.

53. Which part of the MLR lists the equipment that will be needed to on or offload cargo and whether security guards are required for the load?

Load/Unload Remarks.

Special Interest Cargo.

Payload Summary.

Cargo Summary.

54. When completing the AMC Form 68 manually, when will the folder be closed out?

Monthly at 2400 GMT.

Daily at 2400 GMT.

Monthly at 2400 local time.

Daily at 2400 local time.

55. You maintain transportation documentation. How long do you maintain the documents that pertain to military originating, terminating, and intransit airlift?

One current year plus one inactive calendar year as permanent at the base staging area.

Two current years plus one inactive calendar year as permanent at the base staging area.

One current year plus one inactive fiscal year as permanent at the base staging area.

Two current years plus one inactive fiscal year as permanent at the base staging area

56. If an MEGP passenger wants to travel on a specific mission that departs at 0800 GMT, when is the latest time the MEGP can notify the ATOC of that intention?

0400 GMT.

0500 GMT.

0600 GMT.

0700 GMT.

57. When completing the AMC Form 162, from which two sources can you get the information to compute the total amount of monies collected from the passengers?

The meal costs from the passengers' AMC Form 148/2s or from the remarks section of the passengers' travelauthorizations.

58. If you are maneuvering the mobile baggage conveyor, which feature causes you to allow more space for this action?

The guide rails.

The elevating linkage.

The hydraulic lift.

The belt conveyor.

59. Capability forecasting personnel can request port-to-port explosives clearance no later than how many hours prior to mission departure time?

12.

24.

36.

48.

60. You have determined who the owner is for a particular item and will need to send it to them as soon as possible. Which two forms will you use to accomplish this?

AMC Form 20-ID and DD Form 2131.

AMC Form 70 and AMC Form 20-ID.

AMC Form 57 and DD Form 2131.

AMC Form 57 and AMC Form 70.

61. You are passing meal orders to the in-flight kitchen for a C-5 that departs at 1015. What is the latest time you can pass a tentative and final meal order?

0925; 1000.

0745; 0945.

0820; 0930.

0755; 0915.

62. When determining meal charges for a passenger traveling in group status, the only time you will not charge a passenger for either a meal or a snack meal is when the member is

An enlisted traveler on pass not receiving separate rations.

An enlisted single traveler in temporary duty status.

An enlisted group traveler in temporary duty status.

A foreign national or dependent.

63. What must you do before forwarding the DD Form 1131 to finance for processing?

Ensure that the gate area is clean, orderly and free of unauthorized personnel.