2T251 Volume 3
CDC'S
- 1.
When operating the passenger bus, doing which activity could place your passengers in unnecessary danger?
- A.
Briefing passengers to watch their step as they enter the bus.
- B.
Using spotters when you are unsure of your clearances.
- C.
Moving the bus before passengers are seated.
- D.
Clearing aisleways before moving the bus.
Correct Answer
C. Moving the bus before passengers are seated. -
- 2.
When positioning a staircase truck, how many feet away from the aircraft do you stop before adjusting the stairs to the desired height?
- A.
5 feet.
- B.
10 feet.
- C.
15 feet.
- D.
20 feet.
Correct Answer
B. 10 feet. -
- 3.
If you are maneuvering the mobile baggage conveyor, which feature causes you to allow more space for this action?
- A.
The guide rails.
- B.
The elevating linkage.
- C.
The hydraulic lift.
- D.
The belt conveyor.
Correct Answer
D. The belt conveyor. -
- 4.
If you would like to operate the mobile baggage conveyor from inside the aircraft during loading operations, you should
- A.
Carry the portable forward control into the aircraft with you.
- B.
Carry the portable rear control into the aircraft with you.
- C.
Carry the portable elevating linkage into the aircraft with you.
- D.
Set the guide rails in place and engage the transmission in reverse.
Correct Answer
A. Carry the portable forward control into the aircraft with you. -
- 5.
During an anti-hijacking inspection, when will you brief passengers that prohibited carry-on items must be placed in their checked baggage or they will be confiscated?
- A.
During the space-available roll call.
- B.
When the passenger checks in with an agent as present.
- C.
During the arrival briefing over the public address system.
- D.
When the passenger arrives at the security/inspection area
Correct Answer
D. When the passenger arrives at the security/inspection area -
- 6.
During an anti-hijacking inspection, when may passengers traveling on validated troop movements carry loaded firearms?
- A.
When engaging an enemy force immediately after airdropping or landing.
- B.
After the loadmaster has verified the serial number.
- C.
When the troop commander authorizes them in writing.
- D.
After they present their weapons training card to passenger terminal personnel.
Correct Answer
A. When engaging an enemy force immediately after airdropping or landing. -
- 7.
To ensure walk-through magnetometers are working properly, how often should you test them?
- A.
Daily.
- B.
Weekly.
- C.
Monthly.
- D.
Annually
Correct Answer
B. Weekly. -
- 8.
Before passengers walk through the magnetometer, they must
- A.
Stand with their feet apart and their hands out to the sides.
- B.
Show a copy of their ID card and valid travel orders.
- C.
Empty their bags onto the x-ray machine.
- D.
Empty their pockets into a small tray.
Correct Answer
D. Empty their pockets into a small tray. -
- 9.
When an individual activates the walk-through magnetometer twice, what action should you take?
- A.
Silence the walk-through magnetometer and allow them to pass through again.
- B.
Screen them using the hand-held metal detector.
- C.
Notify security forces personnel.
- D.
Remove them from the flight.
Correct Answer
B. Screen them using the hand-held metal detector. -
- 10.
To operate properly, most explosives detection devices require what before you use them?
- A.
Resetting.
- B.
Thorough cleaning.
- C.
Samples from the sample traps.
- D.
Calibration and a significant warm-up.
Correct Answer
D. Calibration and a significant warm-up. -
- 11.
What is one way to communicate nonverbally to your customers that you are professional, respectful, and can be relied upon for accurate and complete information?
- A.
Enunciating your words clearly.
- B.
Speaking slowly and loud enough.
- C.
Dressing and grooming yourself appropriately.
- D.
Choosing your words very carefully.
Correct Answer
C. Dressing and grooming yourself appropriately. -
- 12.
What can you do with your passengers to show you were listening and make sure you understood what they say to you?
- A.
Communicate verbally.
- B.
Paraphrase what they say.
- C.
Plan what you are going to say next.
- D.
Brief them on what will happen next.
Correct Answer
B. Paraphrase what they say. -
- 13.
You should check back with a customer after how many minutes when placing them on hold?
- A.
30 seconds to one minute.
- B.
Two or three minutes.
- C.
Four to five minutes.
- D.
Five to six minutes.
Correct Answer
B. Two or three minutes. -
- 14.
The AMC Form 253 and AMC IMT 19 are used for passengers to
- A.
Sign up on the space available register.
- B.
Clear customs while traveling from overseas to the CONUS.
- C.
Obtain border clearance requirements while traveling overseas.
- D.
Comment on the service they received while traveling within AMC.
Correct Answer
D. Comment on the service they received while traveling within AMC. -
- 15.
When briefing passengers on travel restrictions, which documents will you ensure they possess, if required?
- A.
Valid photo ID card, official military orders, a passport, visas, vaccination record, and an AMC Form 30-FCG only.
- B.
Valid photo ID card, a leave form or pass, official military orders, a passport, visas, and vaccination record only.
- C.
Valid photo ID card, official military orders, a passport, visas, and AMC Form 30-FCG only.
- D.
Valid photo ID card, a leave form or pass, official military orders, a passport, and visas only.
Correct Answer
B. Valid photo ID card, a leave form or pass, official military orders, a passport, visas, and vaccination record only. -
- 16.
When making a flight information announcement about a departing flight that has delayed, you should update passengers every
- A.
5 minutes.
- B.
10 minutes.
- C.
15 minutes.
- D.
20 minutes.
Correct Answer
D. 20 minutes. -
- 17.
When making a roll call announcement, which information should you give passengers first?
- A.
Give them operational details about a flight that may make them uncomfortable.
- B.
Your rank, name, mission number, and destination of the flight.
- C.
Tell them to be travel ready and let them know when you change space-available categories.
- D.
Give them a brief explanation of the roll call process to include categories and date and time of sign-up.
Correct Answer
B. Your rank, name, mission number, and destination of the flight. -
- 18.
The first step when determining if a passenger is eligible to travel is to check
- A.
Travel restrictions.
- B.
Baggage allowances.
- C.
Identification.
- D.
Border clearance requirements.
Correct Answer
C. Identification. -
- 19.
When checking the travel category to determine travel eligibility, one way dependents and family members are authorized to travel in space-required status is when they are
- A.
Issued travel orders under emergency leave conditions.
- B.
Traveling accompanied or unaccompanied on ordinary leave.
- C.
Traveling on temporary duty accompanied by the sponsor.
- D.
Participating in school activities during the school year.
Correct Answer
A. Issued travel orders under emergency leave conditions. -
- 20.
When verifying transportation authorizations for space-required passengers, what information should you check against the passenger's ID card of someone who is traveling on PCS orders?
- A.
Signature of the unit commander and clear text address.
- B.
If dependent travel is authorized and priority of travel.
- C.
Unit, major command, and unit address.
- D.
Name, grade, and social security number.
Correct Answer
D. Name, grade, and social security number. -
- 21.
During the task of determining eligibility for space-available travel, where may a dependent of a military member travel on emergency leave unfunded travel when accompanied by his or her sponsor?
- A.
CONUS to overseas only.
- B.
CONUS to CONUS only.
- C.
Overseas to overseas only.
- D.
Overseas to CONUS only.
Correct Answer
B. CONUS to CONUS only. -
- 22.
During the task of determining eligibility for space-available travel, a retired uniformed service member may travel under
- A.
Category II.
- B.
Category IV.
- C.
Category VI.
- D.
Category VIII.
Correct Answer
C. Category VI. -
- 23.
A passenger can be categorized as a Blue Bark passenger when the passenger is
- A.
A senior officer or senior public official.
- B.
Onboard an aircraft but not on the manifest.
- C.
Traveling in conjunction with the death of a family member.
- D.
A dependent whose sponsor is missing in action or a prisoner of war.
Correct Answer
C. Traveling in conjunction with the death of a family member. -
- 24.
If an MEGP passenger wants to travel on a specific mission that departs at 0800 GMT, when is the latest time the MEGP can notify the ATOC of that intention?
- A.
0400 GMT.
- B.
0500 GMT.
- C.
0600 GMT.
- D.
0700 GMT.
Correct Answer
B. 0500 GMT. -
- 25.
While updating and maintaining the space-available standby listing on 23 Apr 09, which passenger with the following date and time of sign-up will you purge from the listing?
- A.
22 Feb 09/0800.
- B.
25 Feb 09/1600
- C.
22 Mar 09/1130.
- D.
25 Mar 09/1552.
Correct Answer
A. 22 Feb 09/0800. -
- 26.
While selecting passengers for a flight, which would you select first?
- A.
Space-available passenger traveling on unfunded emergency leave.
- B.
Space-available passenger traveling on environmental morale leave.
- C.
Space-required passenger traveling on student orders to the academic location.
- D.
Space-required passenger traveling on emergency orders to the emergency location.
Correct Answer
D. Space-required passenger traveling on emergency orders to the emergency location. -
- 27.
While selecting passengers for a flight, which would you select first?
- A.
Space-available category I passenger with a date and time of sign-up of 30 Apr 09 at 1130.
- B.
Space-available category I passenger with a date and time of sign-up of 30 Apr 09 at 1100.
- C.
Space-required, priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700.
- D.
Space-required, priority 1 passenger with a date and time of sign-up of 1 May 09 at 0900.
Correct Answer
C. Space-required, priority 1 passenger with a date and time of sign-up of 1 May 09 at 0700. -
- 28.
If a space-available passenger is not present for a roll call, you should
- A.
Pull the passenger's AMC Form 140 from the station file and call the passenger.
- B.
Mark the passenger as not present on the space-available standby listing.
- C.
Skip the passenger's name and continue with the selection process.
- D.
Remove the passenger's name from the space-available roster.
Correct Answer
C. Skip the passenger's name and continue with the selection process. -
- 29.
When preparing the DD Form 2131 and individuals enter their name, grade, signature and date in the manifest certification blocks, they are certifying that
- A.
All copies of the manifest have been distributed properly.
- B.
All emergency point of contact information has been verified.
- C.
Anti-hijacking measures have been conducted.
- D.
All next of kin have been identified and contacted.
Correct Answer
C. Anti-hijacking measures have been conducted. -
- 30.
When preparing the DD Form 2131, at a minimum, how many copies will you complete, and how will they be distributed?
- A.
One copy; to the passengers.
- B.
Two copies; one to the passenger and one for the destination station.
- C.
Three copies; one accompanies the aircraft to its final destination, one for the station file records, and one to the aircrew.
- D.
Four copies; one accompanies the aircraft to its final destination, one for the station file records, one to the aircrew,and one to the passenger.
Correct Answer
C. Three copies; one accompanies the aircraft to its final destination, one for the station file records, and one to the aircrew. -
- 31.
You are passing meal orders to the in-flight kitchen for a C-5 that departs at 1015. What is the latest time you can pass a tentative and final meal order?
- A.
0925; 1000.
- B.
0745; 0945.
- C.
0820; 0930.
- D.
0755; 0915.
Correct Answer
D. 0755; 0915. -
- 32.
When completing the AMC Form 162, if you are offering two meals on the flight, what must you do to the number of TWCF snacks and beverages requested?
- A.
Subtract it from the number of meals ordered.
- B.
Add it to the number of meals ordered.
- C.
Double it.
- D.
Triple it.
Correct Answer
C. Double it. -
- 33.
When completing the AMC Form 162, from which two sources can you get the information to compute the total amount of monies collected from the passengers?
- A.
The meal costs from the passengers' AMC Form 148/2s or from each of the blocks in section V of the AMC Form 35.
- B.
The meal costs from the passengers' AMC Form 148/2s or from each of the blocks in section V of the AMC Form 162.
- C.
The meal costs from the passengers' AMC Form 148/2s or from the remarks section of the passengers' travel authorizations.
- D.
From the remarks section of the passengers' travel authorizations or from each of the blocks in section V of the AMC Form 162.
Correct Answer
B. The meal costs from the passengers' AMC Form 148/2s or from each of the blocks in section V of the AMC Form 162. -
- 34.
When determining meal charges for a passenger traveling in group status, the only time you will not charge a passenger for either a meal or a snack meal is when the member is
- A.
An enlisted traveler on pass not receiving separate rations.
- B.
An enlisted single traveler in temporary duty status.
- C.
An enlisted group traveler in temporary duty status.
- D.
A foreign national or dependent.
Correct Answer
C. An enlisted group traveler in temporary duty status. -
- 35.
When determining head tax charges for passengers, in which of the following circumstances will you charge the tax?
- A.
A space-available passenger traveling on a commercial-contracted aircraft from McGuire Air Force Base, NJ, to Ramstein AB, Germany.
- B.
A space-required passenger traveling on a commercial-contracted aircraft from McGuire Air Force Base, NJ, to Ramstein AB, Germany.
- C.
A space-available passenger traveling on a military aircraft from McGuire Air Force Base, NJ, to Ramstein AB, Germany.
- D.
A space-required passenger traveling on a military aircraft from McGuire Air Force Base, NJ, to Ramstein AB, Germany.
Correct Answer
A. A space-available passenger traveling on a commercial-contracted aircraft from McGuire Air Force Base, NJ, to Ramstein AB, Germany. -
- 36.
What is the first step in determining pet shipping charges?
- A.
Determine the passenger single rate for the channel being traveled.
- B.
Determine the amount to charge for each piece based on the rate.
- C.
Determine the total pieces to charge.
- D.
Accept the payment.
Correct Answer
C. Determine the total pieces to charge. -
- 37.
What is the first step when turning in cash collections?
- A.
Turn in four copies of the DD Form 2133 to finance and keep the last copy for the station file.
- B.
Balance your cash drawer by taking out all the money you collected during your shift.
- C.
Have your supervisor place all drawers in a safe, inside a secure area.
- D.
Record all cash transactions and meal charges on an AMC Form 148/2.
Correct Answer
B. Balance your cash drawer by taking out all the money you collected during your shift. -
- 38.
What must you do before forwarding the DD Form 1131 to finance for processing?
- A.
Ensure that the gate area is clean, orderly and free of unauthorized personnel.
- B.
Sign the boarding pass to show that you initiated the refund.
- C.
Have the passenger sign block 27 of the AMC Form 79.
- D.
Print and attach a copy of the flight financial report to it.
Correct Answer
D. Print and attach a copy of the flight financial report to it. -
- 39.
What is the last step when giving a passenger a refund?
- A.
Sign the boarding pass to show that you initiated the refund.
- B.
Clearly mark the smaller bills to give the passenger change.
- C.
Endorse the back of the AF Form 796.
- D.
Give the passenger the money out of the change fund.
Correct Answer
A. Sign the boarding pass to show that you initiated the refund. -
- 40.
You are downloading passengers off of a C-5. Which passenger would you allow to download first?
- A.
A space-required passenger traveling on permanent change of station orders.
- B.
A space-available distinguished visitor traveling on ordinary leave.
- C.
A space-required passenger traveling on emergency leave.
- D.
A space-available passenger traveling on ordinary leave.
Correct Answer
B. A space-available distinguished visitor traveling on ordinary leave. -
- 41.
A passenger originating out of your station on emergency leave was manifested on the 03R1 mission, which has been delayed. How many hours do you have to move that passenger?
- A.
24 hours.
- B.
36 hours.
- C.
48 hours.
- D.
72 hours.
Correct Answer
A. 24 hours. -
- 42.
A commercial-contracted aircraft has been delayed for maintenance issues and won't be fixed until the next day. For which of the following will the carrier be responsible for at no cost to the passengers?
- A.
Meals and lodging only.
- B.
Meals, lodging, and transportation.
- C.
Meals, lodging, and per diem.
- D.
Meals, lodging, transportation, and per diem.
Correct Answer
B. Meals, lodging, and transportation. -
- 43.
When manifesting passengers on a DD Form 2131, how will you account for the passengers' hand-carried baggage on the manifest?
- A.
You do not need to account for the passengers' hand-carried weight on the manifest.
- B.
Add the hand-carried weight to the passengers' checked baggage weight.
- C.
Add the hand-carried weight to the passengers' body weight.
- D.
Write the hand-carried weight in the column for hand-carried weight.
Correct Answer
D. Write the hand-carried weight in the column for hand-carried weight. -
- 44.
When receiving baggage from a terminating flight in the baggage claim area, you discover two unclaimed articles 30 minutes after the last passenger has claimed his or her baggage. What is your next step?
- A.
Mark them with the mission number, remove all baggage tags, and secure them in a locked area.
- B.
Turn the articles over to the TMF.
- C.
Search the aircraft for the passenger who owns the baggage.
- D.
Mark them with the mission number, and transfer them to the lost and found section.
Correct Answer
D. Mark them with the mission number, and transfer them to the lost and found section. -
- 45.
A passenger is presenting two pets for travel, but the border clearance documentation for the animals does not meet the requirements. What is your next step?
- A.
Let the passenger leave the pets behind the counter until she is able to fix the documents.
- B.
Call the veterinary office on base to make an appointment for the passenger.
- C.
Place the passenger in duty standby status until the pet is travel ready.
- D.
Remove the passenger from the space-required register.
Correct Answer
C. Place the passenger in duty standby status until the pet is travel ready. -
- 46.
A passenger has just reported a mishandled bag to you and cannot provide the boarding pass or baggage claim checks. What is your next step?
- A.
Cross-reference the passenger manifest to make sure the passenger was manifested on the flight.
- B.
Tell the passenger to report to the baggage service center for mishandled baggage tracer action.
- C.
Report the passenger to Security Forces for making a false baggage claim report.
- D.
Process the passenger's baggage claim without documentation.
Correct Answer
A. Cross-reference the passenger manifest to make sure the passenger was manifested on the flight. -
- 47.
You are preparing an AMC Form 134 for a damaged bag. Which of the following would represent a valid case number for a damaged bag?
- A.
09-299.
- B.
09-501.
- C.
D-009.
- D.
P-009.
Correct Answer
C. D-009. -
- 48.
A passenger has reported a lost bag from a commercial carrier before he or she entered the AMC system. Which form will you complete before you give a copy to the passenger?
- A.
AMC Form 47.
- B.
AMC Form 136.
- C.
AMC Form 134.
- D.
AMC Form 70.
Correct Answer
A. AMC Form 47. -
- 49.
When you discover a found bag, what must you do before you secure the baggage?
- A.
Send it to the BSC for tracer action within five days of finding it.
- B.
Present it to the customs officials for clearance and reflect this action on the AMC Form 134.
- C.
Place an AMC Form 20-ID on it and place the case number on the form.
- D.
Complete a mishandled baggage letter and place it inside the bag.
Correct Answer
B. Present it to the customs officials for clearance and reflect this action on the AMC Form 134. -
- 50.
You have determined who the owner is for a particular item and will need to send it to them as soon as possible. Which two forms will you use to accomplish this?
- A.
AMC Form 20-ID and DD Form 2131.
- B.
AMC Form 70 and AMC Form 20-ID.
- C.
AMC Form 57 and DD Form 2131.
- D.
AMC Form 57 and AMC Form 70.
Correct Answer
D. AMC Form 57 and AMC Form 70. -
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Feb 19, 2013Quiz Edited by
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