2012 Bb# 12

5 Questions

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Customer Quizzes & Trivia

Questions and Answers
  • 1. 
    Fill in the blank:  _______________  is back and better than ever. The link has been fixed and upgraded.
    • A. 

      Contact History

    • B. 

      CAT Center

    • C. 

      California Earthquake

    • D. 

      Web Forms

  • 2. 
    • A. 

      Agencies and Billing

    • B. 

      Personal Lines Servicing

    • C. 

      Commercial Servicing and Marketing

    • D. 

      All of the above

  • 3. 
    How can you filter Contact History?
    • A. 

      Person

    • B. 

      Type of contact

    • C. 

      Policy, Account or Claim Number

    • D. 

      All of the above

  • 4. 
    How has Contact History been improved?
    • A. 

      It automatically opens when an inquiry call comes in.

    • B. 

      All the adjuster’s activity logs on a claim are included in Contact History.

    • C. 

      The history displayed is now for anyone listed on the policy (ie: policyholder and drivers).

    • D. 

      All of the above.

  • 5. 
    If you need to refresh your skills on Contact History, where can you find the five minute Computer Based Training (CBT) on the web?
    • A. 

      In the iDrive Catalog

    • B. 

      On the Training & Development page

    • C. 

      On the References page

    • D. 

      In the CSR Manual