2012 Bb# 12
5 Questions
Settings
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+
Questions and Answers
- 1.Fill in the blank: _______________ is back and better than ever. The link has been fixed and upgraded.
- A.
Contact History
- B.
CAT Center
- C.
California Earthquake
- D.
Web Forms
- 2.
- A.
Agencies and Billing
- B.
Personal Lines Servicing
- C.
Commercial Servicing and Marketing
- D.
All of the above
- 3.How can you filter Contact History?
- A.
Person
- B.
Type of contact
- C.
Policy, Account or Claim Number
- D.
All of the above
- 4.How has Contact History been improved?
- A.
It automatically opens when an inquiry call comes in.
- B.
All the adjuster’s activity logs on a claim are included in Contact History.
- C.
The history displayed is now for anyone listed on the policy (ie: policyholder and drivers).
- D.
All of the above.
- 5.If you need to refresh your skills on Contact History, where can you find the five minute Computer Based Training (CBT) on the web?
- A.
In the iDrive Catalog
- B.
On the Training & Development page
- C.
On the References page
- D.
In the CSR Manual
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