Contact History Management! Trivia Questions Quiz

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Quizzes Created: 5 | Total Attempts: 2,536
Questions: 5 | Attempts: 451

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Contact History Management! Trivia Questions Quiz - Quiz

Below are trivia questions management quizzes on Contact History Management. We all have contacts of people showing their locations, websites, titles, and even addresses, and the CHM helps to manage and arrange the contacts perfectly. How about you tackle it and get to see what more you stand to learn about this application. Keep a lookout for other quizzes like it!


Questions and Answers
  • 1. 

    _______________  is back and better than ever. The link has been fixed and upgraded.

    • A.

      Contact History

    • B.

      CAT Center

    • C.

      California Earthquake

    • D.

      Web Forms

    Correct Answer
    A. Contact History
    Explanation
    The given correct answer is "Contact History." This answer is supported by the statement that "_______________ is back and better than ever." This implies that something was previously not working or not functioning properly, but now it has been fixed and upgraded. The other options provided (CAT Center, California Earthquake, Web Forms) do not fit the context of something being fixed or upgraded. Therefore, "Contact History" is the most appropriate answer.

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  • 2. 

    What are examples of departments Contact History may display the Customer’s contacts with?

    • A.

      Agencies and Billing

    • B.

      Personal Lines Servicing

    • C.

      Commercial Servicing and Marketing

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The Contact History department may display the Customer's contacts with Agencies and Billing, Personal Lines Servicing, and Commercial Servicing and Marketing. This means that any interactions or communications the customer has had with these departments will be recorded and can be accessed through the Contact History department.

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  • 3. 

    How can you filter Contact History?

    • A.

      Person

    • B.

      Type of contact

    • C.

      Policy, Account or Claim Number

    • D.

      All of the above

    Correct Answer
    D. All of the above
    Explanation
    The correct answer is "All of the above." This means that you can filter Contact History by person, type of contact, and policy, account, or claim number. This allows you to search and sort the contact history based on different criteria, making it easier to find specific information or track interactions with different individuals or policies.

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  • 4. 

    How has Contact History been improved?

    • A.

      It automatically opens when an inquiry call comes in.

    • B.

      All the adjuster’s activity logs on a claim are included in Contact History.

    • C.

      The history displayed is now for anyone listed on the policy (ie: policyholder and drivers).

    • D.

      All of the above.

    Correct Answer
    C. The history displayed is now for anyone listed on the policy (ie: policyholder and drivers).
    Explanation
    Contact History has been improved by displaying the history for anyone listed on the policy, including the policyholder and drivers. This means that all the adjuster's activity logs on a claim are included in Contact History for all individuals associated with the policy. This enhancement allows for a more comprehensive view of the interactions and actions taken on a claim, ensuring that all relevant information is easily accessible.

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  • 5. 

    If you need to refresh your skills on Contact History, where can you find the five-minute Computer Based Training (CBT) on the web?

    • A.

      In the iDrive Catalog

    • B.

      On the Training & Development page

    • C.

      On the References page

    • D.

      In the CSR Manual

    Correct Answer
    B. On the Training & Development page
    Explanation
    The correct answer is "On the Training & Development page". This is where you can find the five-minute Computer Based Training (CBT) on Contact History. The other options mentioned, such as the iDrive Catalog, References page, and CSR Manual, do not provide the specific training on Contact History. Therefore, the Training & Development page is the most appropriate place to find the CBT.

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 05, 2012
    Quiz Created by
    Nwcccbb
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