03 Tps - Cutrubus Mazda

12 Questions

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Sales Quizzes & Trivia

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Questions and Answers
  • 1. 
    TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.
    • A. 

      True

    • B. 

      False

  • 2. 
    To give the client a positive telephone experience you must be sure to:
    • A. 

      Smile when talking

    • B. 

      Never read from a script

    • C. 

      Never speak in monotone

    • D. 

      Adjust your tempo to that of the client

  • 3. 
    Always be sure to say the word survey when speaking to a client.
    • A. 

      True

    • B. 

      False

  • 4. 
    How should you speak when speaking to a client?
    • A. 

      Never ask a question that can be answered no

    • B. 

      Ask open ended questions

    • C. 

      Quickly, to ensure you make your point

    • D. 

      None of these

  • 5. 
    When prospecting, it is best to use a prepared script so that all topics are covered.
    • A. 

      True

    • B. 

      False

  • 6. 
    Very few salespeople are taught to ____________ properly.
    • A. 

      Demonstrate a vehicle

    • B. 

      Approach clientele

    • C. 

      Sell

    • D. 

      Prospect

  • 7. 
    The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.
    • A. 

      Client Perspective Prompt

    • B. 

      Power Prospect Quarterly

    • C. 

      Response Module

    • D. 

      Testimonial Evidence of Character

  • 8. 
    Develop business by contacting:
    • A. 

      Friends and family

    • B. 

      Auto body and repair shops

    • C. 

      Insurance agents

    • D. 

      All of these

  • 9. 
    Always be sure to adjust the speed of your conversation to that of your listener.
    • A. 

      True

    • B. 

      False

  • 10. 
    When making a sales call, never annoy the client by asking them:
    • A. 

      To call you back

    • B. 

      Personal questions

    • C. 

      For referrals

    • D. 

      How they were treated during their purchase

  • 11. 
    Above all else, the success of the phone call relies on:
    • A. 

      Personality

    • B. 

      Preparation

    • C. 

      Scripting

    • D. 

      Timing

  • 12. 
    The easiest and most effective way to build a relationship with the client is through:
    • A. 

      Discussing the vehicle the client is interested in

    • B. 

      Chit-chat and small talk

    • C. 

      Asking for referrals right away

    • D. 

      Never deviating from the purpose of the call