03 Tps - Cutrubus Mazda - Quiz, Trivia & Questions

2.

Always be sure to adjust the speed of your conversation to that of your listener.

True
False

Correct Answer

A. True

Explanation

Adjusting the speed of your conversation to that of your listener is important to ensure effective communication. By doing so, you can ensure that your listener can understand and process the information you are conveying without feeling overwhelmed or left behind. This helps in maintaining engagement and promoting better comprehension of the message being conveyed.

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3.

Develop business by contacting:

Friends and family
Auto body and repair shops
Insurance agents
All of these

Correct Answer

A. All of these

Explanation

The correct answer is "All of these" because in order to develop a business, it is important to reach out to various potential sources of customers and referrals. Friends and family can provide initial support and word-of-mouth recommendations. Auto body and repair shops can refer customers who may need additional services. Insurance agents can recommend the business to clients who require repairs covered by insurance. Therefore, contacting all of these groups can help in expanding the business and increasing its customer base.

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4.

How should you speak when speaking to a client?

Never ask a question that can be answered no
Ask open ended questions
Quickly, to ensure you make your point
None of these

Correct Answer

A. Never ask a question that can be answered no

Explanation

When speaking to a client, it is important to avoid asking questions that can be answered with a simple "no." This is because such questions can create a negative or confrontational tone in the conversation and may not lead to productive communication. Instead, it is recommended to ask open-ended questions that encourage the client to provide more detailed and informative responses. This allows for a more engaging and constructive dialogue, helping to build a better understanding of the client's needs and preferences.

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5.

When making a sales call, never annoy the client by asking them:

To call you back
Personal questions
For referrals
How they were treated during their purchase

Correct Answer

A. To call you back

Explanation

Asking the client to call you back during a sales call can be annoying because it puts the burden on them to initiate the next step. It is the salesperson's responsibility to follow up and provide any necessary information or assistance. Instead, the salesperson should take the initiative to schedule a follow-up call or provide their contact information for any further communication.

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6.

Very few salespeople are taught to ____________ properly.

Demonstrate a vehicle
Approach clientele
Sell
Prospect

Correct Answer

A. Prospect

Explanation

The correct answer is "Prospect" because the sentence suggests that only a small number of salespeople are trained or educated on how to prospect effectively. Prospecting refers to the process of identifying potential customers or leads for a product or service. Therefore, the answer aligns with the idea that not many salespeople receive proper training in this specific area of their job.

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7.

Above all else, the success of the phone call relies on:

Personality
Preparation
Scripting
Timing

Correct Answer

A. Personality

Explanation

The success of a phone call relies on the person's personality. This is because having a pleasant and engaging personality can help establish a positive connection with the other person on the call. A person with a good personality is more likely to be able to build rapport, effectively communicate, and handle any challenges or objections that may arise during the call. Additionally, a person with a positive personality can leave a lasting impression and make the call more memorable, which can contribute to the overall success of the conversation.

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8.

Always be sure to say the word survey when speaking to a client.

True
False

Correct Answer

A. False

Explanation

It is not necessary to always say the word "survey" when speaking to a client. While surveys may be a common method of gathering information, there are other ways to communicate with clients and gather data. Therefore, the statement is false.

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9.

The easiest and most effective way to build a relationship with the client is through:

Discussing the vehicle the client is interested in
Chit-chat and small talk
Asking for referrals right away
Never deviating from the purpose of the call

Correct Answer

A. Chit-chat and small talk

Explanation

Building a relationship with the client through chit-chat and small talk is the easiest and most effective way because it helps to establish a personal connection and rapport. By engaging in casual conversation, the salesperson can create a friendly and comfortable environment, making the client more open and receptive. This approach allows the salesperson to understand the client's needs, preferences, and interests better, leading to a more tailored and successful sales pitch. Additionally, chit-chat and small talk can help to build trust and credibility, as the client feels valued and listened to.

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10.

When prospecting, it is best to use a prepared script so that all topics are covered.

True
False

Correct Answer

A. False

Explanation

Using a prepared script may not be the best approach when prospecting because it can make the conversation feel robotic and impersonal. It is important to establish a genuine connection with prospects and adapt the conversation based on their responses and needs. A scripted approach may also limit the flexibility to address specific concerns or objections that may arise during the conversation. Therefore, it is not always best to use a prepared script when prospecting.

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11.

The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.

Client Perspective Prompt
Power Prospect Quarterly
Response Module
Testimonial Evidence of Character

Correct Answer

A. Client Perspective Prompt

Explanation

The Client Perspective Prompt is used to develop new business, referrals, field calls, and service contracts. It is necessary for each contact because it allows the company to understand the client's perspective and needs, which in turn helps them tailor their approach and offerings to better meet those needs. By actively listening to the client's perspective and incorporating it into their business development strategies, the company can build stronger relationships, increase customer satisfaction, and ultimately drive more sales and referrals.

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12.

To give the client a positive telephone experience you must be sure to:

Smile when talking
Never read from a script
Never speak in monotone
Adjust your tempo to that of the client

Correct Answer(s)

A. Smile when talking
A. Never read from a script
A. Never speak in monotone
A. Adjust your tempo to that of the client

Explanation

To provide a positive telephone experience for the client, it is important to smile when talking. This can help convey a friendly and positive tone, even though the client cannot see the smile. Additionally, it is important to never read from a script as it can make the conversation sound robotic and impersonal. Speaking in a monotone voice can also make the conversation dull and unengaging, so it should be avoided. Lastly, adjusting the tempo of the conversation to match that of the client can help create a comfortable and natural flow of communication.

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03 Tps - Cutrubus Mazda

TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.

Quiz Preview

Always be sure to adjust the speed of your conversation to that of your listener.

Develop business by contacting:

How should you speak when speaking to a client?

When making a sales call, never annoy the client by asking them:

Very few salespeople are taught to ____________ properly.

Above all else, the success of the phone call relies on:

Always be sure to say the word survey when speaking to a client.

The easiest and most effective way to build a relationship with the client is through:

When prospecting, it is best to use a prepared script so that all topics are covered.

The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.

To give the client a positive telephone experience you must be sure to: