This trivia quiz will test you on some of the telephonic conversation and phone skills! Today most people try to communicate through emails and telephone communication, and how you handle a formal call is different from a social one. Do take up the quiz below and get to see if you communicate as well as is expected of you!
Attentiveness to customers on the phone involves listening
Attentiveness to customers on the phone involves always giving it to a manager
Attentiveness to customers on the phone involves intuition
Attentiveness to customers on the phone involves PTW greeting
Good Morning, Physical Therapy & Wellness Institute, this is Andrew, how may I help you?
Good Morning, Physical Therapy & Wellness Institute in Montgomeryville, this is Andrew, how may I help you?
Good Morning, Physical Therapy & Wellness Institute in Montgomeryville, how may I help you?
Good Morning, Physical Therapy & Wellness Institute, this is Andrew, what do you need?
Seamless and simple
Seamless and thorough
Confusing and simple
Long and simple
2.0 patients per hour per PT and has a 90% arrival rate for scheduled appointments
1.89 patients per hour per PT and has an 87% arrival rate for scheduled appointments
1.8 patients per hour per PT and has an 85% arrival rate for scheduled appointments
1.6 patients per hour per PT and has an 85% arrival rate for scheduled appointments
Name of the patient
Patient's physician
Name of the person who you spoke with
Name of the office manager
True
False
True
False
Text
Fax
Letter to be mailed
Immediately email the PT for the PT to get in touch with physician ASAP
Immediately put a note on the PT's computer to get in touch with the physician ASAP
Immediately put a note in the message page for the PT to get in touch with the physician ASAP
Immediately text the PT to get in touch with the physician ASAP
Acceptable during busy times of the day when answering phones
The one that hurts PTW the most
The one that hurts PTW the most during slow times
Acceptable during evening hours when staff is busy
Attitude matters
Courtesy counts
Relationships are meaningless
Tone tells all
Promise a return call
Speakerphone always
True
False
Wait!
Here's an interesting quiz for you.