Salesperson Tactical Phone Skills Test! Trivia Quiz

12 Questions | By Dhalseth | Updated: Mar 15, 2022 | Attempts: 158

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Salesperson Tactical Phone Skills Test! Trivia Quiz - Quiz

If you are planning for becoming a salesperson, you need to have perfect communication, persuasion, and negotiating skills. This week in our workshop, we got to dive deeper into communication skills and the trivia quiz below will test out what you understood about tactical phone skills. Do give it a try and get to see how attentive you have been.

Questions and Answers

1.

TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.
- A.
  
  True
- B.
  
  False
2.

To give the client a positive telephone experience you must be sure to:
- A.
  
  Smile when talking
- B.
  
  Never read from a script
- C.
  
  Never speak in monotone
- D.
  
  Adjust your tempo to that of the client
3.

Always be sure to say the word survey when speaking to a client.
- A.
  
  True
- B.
  
  False
4.

How should you speak when speaking to a client?
- A.
  
  Never ask a question that can be answered no
- B.
  
  Ask open ended questions
- C.
  
  Quickly, to ensure you make your point
- D.
  
  None of these
5.

When prospecting, it is best to use a prepared script so that all topics are covered.
- A.
  
  True
- B.
  
  False
6.

Very few salespeople are taught to ____________ properly.
- A.
  
  Demonstrate a vehicle
- B.
  
  Approach clientele
- C.
  
  Sell
- D.
  
  Prospect
7.

The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.
- A.
  
  Client Perspective Prompt
- B.
  
  Power Prospect Quarterly
- C.
  
  Response Module
- D.
  
  Testimonial Evidence of Character
8.

Develop business by contacting:
- A.
  
  Friends and family
- B.
  
  Auto body and repair shops
- C.
  
  Insurance agents
- D.
  
  All of these
9.

Always be sure to adjust the speed of your conversation to that of your listener.
- A.
  
  True
- B.
  
  False
10.

When making a sales call, never annoy the client by asking them:
- A.
  
  To call you back
- B.
  
  Personal questions
- C.
  
  For referrals
- D.
  
  How they were treated during their purchase
11.

Above all else, the success of the phone call relies on:
- A.
  
  Personality
- B.
  
  Preparation
- C.
  
  Scripting
- D.
  
  Timing
12.

The easiest and most effective way to build a relationship with the client is through:
- A.
  
  Discussing the vehicle the client is interested in
- B.
  
  Chit-chat and small talk
- C.
  
  Asking for referrals right away
- D.
  
  Never deviating from the purpose of the call