Salesperson Tactical Phone Skills Test! Trivia Quiz

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| By Dhalseth
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Dhalseth
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Quizzes Created: 33 | Total Attempts: 6,109
| Attempts: 167
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  • 1/12 Questions

    TPS is the acronym for Tactical Phone Skills; the skills that help you to be an effective, successful salesperson.

    • True
    • False
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About This Quiz

If you are planning for becoming a salesperson, you need to have perfect communication, persuasion, and negotiating skills. This week in our workshop, we got to dive deeper into communication skills and the trivia quiz below will test out what you understood about tactical phone skills. Do give it a try and get to see how attentive you have been.

Salesperson Tactical Phone Skills Test! Trivia Quiz - Quiz

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  • 2. 

    Always be sure to adjust the speed of your conversation to that of your listener.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Adjusting the speed of your conversation to that of your listener is important because it helps ensure effective communication. By matching the pace at which the listener can process information, you increase the chances of them understanding and engaging with the conversation. This can prevent misunderstandings, improve comprehension, and make the interaction more comfortable and enjoyable for both parties.

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  • 3. 

    Develop business by contacting:

    • Friends and family

    • Auto body and repair shops

    • Insurance agents

    • All of these

    Correct Answer
    A. All of these
    Explanation
    The correct answer is "All of these" because developing a business involves reaching out to various potential customers and partners. Friends and family can provide initial support and referrals. Auto body and repair shops can be potential clients or collaborators for business growth. Insurance agents can be valuable contacts for partnerships or referrals in the insurance industry. Therefore, contacting all of these groups can help in developing a business successfully.

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  • 4. 

    Always be sure to say the word survey when speaking to a client.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not necessary to always say the word "survey" when speaking to a client. While surveys are a common method of gathering information, there may be other forms of communication or data collection methods that can be used depending on the situation. Therefore, it is not true that the word "survey" must always be used when speaking to a client.

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  • 5. 

    When prospecting, it is best to use a prepared script so that all topics are covered.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Using a prepared script when prospecting may not always be the best approach. While having a script can provide structure and ensure that important topics are covered, it can also make the conversation feel scripted and impersonal. Prospecting requires building a genuine connection with potential clients, and using a script may hinder the ability to adapt to their specific needs and concerns. It is often more effective to have a general outline or talking points, allowing for a more natural and personalized conversation.

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  • 6. 

    The easiest and most effective way to build a relationship with the client is through:

    • Discussing the vehicle the client is interested in

    • Chit-chat and small talk

    • Asking for referrals right away

    • Never deviating from the purpose of the call

    Correct Answer
    A. Chit-chat and small talk
    Explanation
    Building a relationship with the client through chit-chat and small talk is the easiest and most effective way. This allows for the establishment of a personal connection and helps in creating a comfortable and friendly environment. It also provides an opportunity to understand the client's interests, preferences, and needs, which can be beneficial in tailoring the conversation and offering suitable solutions. By engaging in casual conversation, the salesperson can build trust and rapport, leading to a stronger and more productive relationship with the client.

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  • 7. 

    How should you speak when speaking to a client?

    • Never ask a question that can be answered no

    • Ask open ended questions

    • Quickly, to ensure you make your point

    • None of these

    Correct Answer
    A. Never ask a question that can be answered no
    Explanation
    When speaking to a client, it is important to avoid asking questions that can be answered with a simple "no" as it can create a negative impression and hinder effective communication. Instead, asking open-ended questions encourages the client to provide more detailed responses, allowing for a deeper understanding of their needs and preferences. This approach promotes a more productive and engaging conversation, ultimately enhancing the client experience.

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  • 8. 

    The __________ is used to develop new business, referrals, field calls and service contracts and is necessary for each contact.

    • Client Perspective Prompt

    • Power Prospect Quarterly

    • Response Module

    • Testimonial Evidence of Character

    Correct Answer
    A. Client Perspective Prompt
    Explanation
    The Client Perspective Prompt is used to develop new business, referrals, field calls, and service contracts. It is necessary for each contact as it provides a framework for understanding the client's perspective and needs, allowing for effective communication and relationship building. This prompt helps in gathering information about the client's preferences, goals, and challenges, enabling the development of tailored solutions and value propositions. By using the Client Perspective Prompt, businesses can better understand their clients and provide them with the best possible products or services.

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  • 9. 

    Above all else, the success of the phone call relies on:

    • Personality

    • Preparation

    • Scripting

    • Timing

    Correct Answer
    A. Personality
    Explanation
    The success of a phone call relies on the personality of the person making the call. This is because a person with a pleasant and engaging personality is more likely to build rapport with the other person on the call, making it easier to communicate effectively and achieve the desired outcome. A good personality can help create a positive and friendly atmosphere during the call, making the conversation more enjoyable and productive. Additionally, a person with a good personality is more likely to be confident and persuasive, which can greatly contribute to the success of the call.

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  • 10. 

    To give the client a positive telephone experience you must be sure to:

    • Smile when talking

    • Never read from a script

    • Never speak in monotone

    • Adjust your tempo to that of the client

    Correct Answer(s)
    A. Smile when talking
    A. Never read from a script
    A. Never speak in monotone
    A. Adjust your tempo to that of the client
    Explanation
    To give the client a positive telephone experience, it is important to smile when talking as it can be heard in the voice and can create a friendly and welcoming atmosphere. Reading from a script should be avoided as it can make the conversation sound robotic and impersonal. Speaking in monotone should also be avoided as it can make the conversation dull and uninteresting. Adjusting the tempo of the conversation to match that of the client is important to ensure effective communication and to make the client feel comfortable and understood.

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  • 11. 

    Very few salespeople are taught to ____________ properly.

    • Demonstrate a vehicle

    • Approach clientele

    • Sell

    • Prospect

    Correct Answer
    A. Prospect
    Explanation
    The given statement suggests that only a small number of salespeople are trained or educated on how to prospect properly. This implies that prospecting, which refers to the process of identifying potential customers or leads, is not commonly taught or emphasized in sales training. Therefore, the correct answer is "Prospect."

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  • 12. 

    When making a sales call, never annoy the client by asking them:

    • To call you back

    • Personal questions

    • For referrals

    • How they were treated during their purchase

    Correct Answer
    A. To call you back
    Explanation
    When making a sales call, it is important to focus on the client's needs and not to annoy them. Asking the client to call you back can be seen as pushy and may create a negative impression. It is better to offer assistance and provide all the necessary information during the initial call. This way, the client feels supported and does not have to go through the hassle of calling back.

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  • Current Version
  • Mar 15, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 26, 2014
    Quiz Created by
    Dhalseth
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