World Quality Day 2010 - Quiz | Attempts: 851

2.

Which of these is not a Quality Guru?
- Deming
- Jack Welch
- Crosby
- Juran
Correct Answer

A. Jack Welch

Explanation

Jack Welch is not considered a Quality Guru. While he was a highly successful business executive and the former CEO of General Electric, he is not known for his contributions to the field of quality management. On the other hand, Deming, Crosby, and Juran are all recognized as Quality Gurus who made significant contributions to the development and implementation of quality management principles and practices.

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2
3.
1. Customer segmentation refers to

Dividing a particular customer into parts that are more easily understood
Grouping customers by one or more criteria
Maintaining secure customer listings to minimize communication among them
Eliminating or “cutting off” customers with poor credit history

Correct Answer

A. Grouping customers by one or more criteria

Explanation

Customer segmentation refers to grouping customers based on one or more criteria. This means categorizing customers into different segments based on factors such as demographics, behavior, preferences, or purchasing patterns. By doing so, businesses can better understand their customers and tailor their marketing strategies and offerings to meet the specific needs and preferences of each segment. This allows for more targeted and effective communication, product development, and customer relationship management.

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4.
1. Who is Quality employee at Max India:

Someone who is trained on Six Sigma.
Someone performing ISO Audit.
All who have won “Quality Award”
Employees involved in writing Business Excellence document
All Max India employees irrespective of their function and role.

Correct Answer

A. All Max India employees irrespective of their function and role.

Explanation

The correct answer is "All Max India employees irrespective of their function and role." This means that every employee at Max India is considered a quality employee, regardless of their specific job or responsibilities. This suggests that the company values and prioritizes quality throughout the organization, and believes that every employee has a role to play in maintaining and improving quality standards.

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5.
1. The leader in the quality movement who said Quality is defined as “Fitness for Use” is

Juran
Deming
Crosby
Taguchi

Correct Answer

A. Juran

Explanation

Juran is considered the leader in the quality movement who defined quality as "Fitness for Use." He emphasized that quality should be measured based on how well a product or service meets the needs and expectations of its users. Juran's definition highlights the importance of customer satisfaction and the ability of a product or service to perform its intended function effectively. This definition has been widely accepted and has influenced the field of quality management.

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6.

A team wants a technique for prioritizing different solutions, we should use:
- Solution Prioritization Matrix
- Cause and Effect Diagrams
- Pareto Diagram
- Relationship Matrix
Correct Answer

A. Pareto Diagram

Explanation

A Pareto Diagram is a useful technique for prioritizing different solutions because it helps identify and prioritize the most significant factors or causes that contribute to a problem or goal. It allows the team to visually analyze and focus on the vital few factors that have the most impact, enabling them to prioritize their efforts and resources accordingly. By addressing these key factors first, the team can achieve the greatest improvement or benefit in the most efficient manner.

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1
7.
1. When you need to correlate one variable with another, the quality tool normally used is:

Box Plots
Pareto Diagram
Regression Analysis
Histogram

Correct Answer

A. Regression Analysis

Explanation

Regression analysis is the appropriate tool for correlating one variable with another. It helps to determine the strength and direction of the relationship between two variables by fitting a regression line to the data points. This analysis provides valuable insights into the nature of the relationship and allows for making predictions or estimating values based on the correlation. Box plots, Pareto diagrams, and histograms are useful for other purposes, such as visualizing data distribution or identifying the most significant factors, but they do not specifically measure correlation between variables.

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8.
1. The quality leader responsible for the term “there is no economics for Quality”

Juran
Ishakawa
Crosby
Feigenbaum
Taguchi

Correct Answer

A. Crosby

Explanation

Crosby is the correct answer because he is the quality leader who is responsible for the term "there is no economics for Quality." Crosby emphasized the importance of preventing defects rather than fixing them, and believed that the cost of poor quality far outweighed the cost of prevention. He introduced the concept of zero defects and promoted the idea that quality should be built into products and processes from the beginning. Crosby's philosophy had a significant impact on the quality management field and his ideas continue to be influential today.

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9.
1. Which phrase is common between the Vision and Three Pillars of Max India:

Business Performance
Service Excellence
Trust
All of the above

Correct Answer

A. Service Excellence

Explanation

The phrase "Service Excellence" is common between the Vision and Three Pillars of Max India. This suggests that Max India places a strong emphasis on providing excellent service as a key aspect of their business performance and overall vision.

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10.
1. The word “Black Belt” in the context of Six Sigma projects refers to

The team that has had the most impact on the bottom line.
The person who has coordinated teams most effectively
The individual who has outpaced all others in six sigma knowledge
None of the above

Correct Answer

A. None of the above

Explanation

The word "Black Belt" in the context of Six Sigma projects does not refer to any of the options provided. In Six Sigma, a Black Belt is a professional who has undergone extensive training and has demonstrated expertise in applying statistical tools and techniques to drive process improvement and achieve business results. They lead and manage Six Sigma projects, mentor Green Belts, and work towards achieving the organization's goals. The term "Black Belt" does not specifically indicate the team's impact on the bottom line or the effectiveness of coordinating teams, nor does it solely represent an individual's knowledge in Six Sigma.

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World Quality Day 2010 - Quiz

Name the Quality Award that was born in the US but was later adopted by many countries

Quiz Preview

Which of these is not a Quality Guru?

Customer segmentation refers to

Who is Quality employee at Max India:

The leader in the quality movement who said Quality is defined as “Fitness for Use” is

A team wants a technique for prioritizing different solutions, we should use:

When you need to correlate one variable with another, the quality tool normally used is:

The quality leader responsible for the term “there is no economics for Quality”

Which phrase is common between the Vision and Three Pillars of Max India:

The word “Black Belt” in the context of Six Sigma projects refers to