A&w Furniture Sales Training Quiz

White marks caused by heat and steam are not covered by manufacturers. Customers should use trivets, placemats, hot pads, etc. White heat marks are difficult to remove if not impossible. Manufacturers and A&W Furniture will not honor this under warranty defects.

False, excellent sales people make sure all of their customers are fully aware of their order statuses throughout the wait. This can be done in a simple email or phone call. Customers love to know APPROXIMATE times.  In our handbook, we suggest a courtesy call at 4 weeks to let them know if anything has changed or progressed on their order.

NEVER.  The finance price will always be more than a cash/check/credit card sale price.  Depending on how long people finance, we are charged by the finance company.  

We charge fees for removing and moving furniture in the customer's home. The landfill charges A&W, so we in turn charge the customer that fee.

False, table's leaves especially in our Minnesota climate should be stored as close to the table as possible ensuring similar humidity/dryness levels for both. Additionally storing the table's leaves upright could cause warping. They should try to be stored flat.

Bonded leather is a type of material that is made by combining a plastic material, such as polyurethane or vinyl, with a small percentage of leather fibers. This mixture is then backed with fabric to create a layered product. The plastic surface of bonded leather is often stamped to give it a texture that resembles real leather. Therefore, the statement that bonded leather is a plastic material backed with fabric and mixed with a small percentage of leather fibers is true.

False. It would be to your advantage to get the customer's name, address, phone, email...let them shop a bit while you start entering this information and line item SKU details.  It allows you the time to carefully enter the details and ask questions of a manager prior to your going through it with the client.

A standard body impression refers to the depth or indentation that a person's body makes on a mattress. If the body impression falls within the range of 1-2 inches, it is considered normal and not a defect. This means that the mattress is designed to accommodate such impressions and still provide comfort and support to the sleeper.

A crucial and often missed step is that you must also remember that the warehouse has a copy of all sales, if you voided or changed anything on a sale including telephone numbers, etc. you must inform them of the changes. Also voided sales must be pulled from the customer pick up drawer or delivery drawer.

Extended term financing absolutely costs the store money. Depending on the term length, the financing can cost us anywhere fom 1% to 18%. It is extremely important to calculate this in any pricing or discounting.

Most bedroom furniture pieces have a protective finish of lacquer. Lacquer is a durable and glossy finish that provides protection against scratches, moisture, and daily wear and tear. It is commonly used on furniture because it enhances the natural beauty of the wood while providing a smooth and shiny surface. Lacquer is also easy to clean and maintain, making it a popular choice for bedroom furniture. Polyester and catalyzed lacquer are also used as protective finishes, but lacquer is the most commonly used one. Natural wax finish, on the other hand, is not as commonly used for protective finishes on bedroom furniture.

True. The simple answer is "no" there is no warranty on closeouts. When a customer purchases a closeout, they are buying an "as is" piece generally at wholesale cost. A&W is not obligated to provide any warranty. If the manufacturer still provides warranty, we will sometimes try to pass that on, however, labor, freight expenses or any charges incurred are at the customer's expense.

Veneers are generally placed on this type of core board.

False.  Any financing terms over 6 months cost the store (and client) money.  Typically no cash discount can be combined with long term financing over 6 months.  Your customer can receive 1 or the other.  Be SURE to discuss this in the beginning stages of your presentation to customer rather than be surprised at the end!

The correct answer is 50%. This means that when placing a special order, the standard deposit required is 50% of the total cost. This ensures that the customer is committed to the order and reduces the risk of cancellations or non-payment. By requiring a significant deposit, the company can cover any costs or losses if the customer fails to pay the remaining balance or cancels the order.

Customers who purchase mattresses from us should not expect any middle sagging. Middle sagging refers to the sinking or indentation in the middle of the mattress over time, which can affect comfort and support. A good quality mattress should have proper support and should not sag in the middle.

The selling features of our Amish made furniture include solid 1" thick oak tops, catalyzed lacquer finish, and heirloom quality. However, the option "Available with laminate tops through special order" is not a selling feature because laminate tops are not typically associated with high-quality, Amish made furniture.

Normally, our price tags are different than what defaults with each item in our computer.  You need to pay close attention to what the price tag says and what you enter the price as.

Bi-Cast Leather is indeed a material made with a thin layer of split leather covered with a layer of polyurethane that is applied to the surface and then embossed. The leather portion of this material is typically not visible in finished goods made from Bicast, as it is only used for the backing. The resulting product has an artificially consistent texture that is easier to clean and maintain, similar to most plastic materials. Therefore, the statement is true.

If a customer has a sale that they want in stock merchandise delivered right away and their special order delivered at a different date (for instance) we will charge a full delivery fee the 1st trip and 1/2 a delivery fee the 2nd trip.

False, veneers got a bad wrap when they used to be used over solid wood. The solid wood would expand and contract, then popping the veneers. MDF reduces this risk. Consumers should be made aware that veneers have come a long way and are considered standard in the industry.

The correct answer is 60x80. A standard queen size mattress typically measures 60 inches in width and 80 inches in length.

The standard upcharge for a low profile boxspring is stated as "There is no upcharge." This means that there is no additional cost or fee associated with choosing a low profile boxspring option.

Microfiber is a type of fabric that is made from synthetic fibers, specifically polyester. Polyester is a durable and lightweight material that is known for its moisture-wicking and quick-drying properties. It is often used in the production of microfiber because it creates a soft and smooth texture. Therefore, the correct answer is 100% Polyester.

In order for most tables to self store, only 2 will have aprons and 2 will not. Some tables however, have fold down aprons allowing for all to be stored.

Among the four manufacturers listed, Ashley is the only one that does not offer upholstery options in other fabrics. This means that when purchasing furniture from Ashley, customers are limited to the fabric options available for each specific item. In contrast, Klaussner, Flexsteel, and England all provide the flexibility for customers to choose from a variety of fabrics for their upholstery, allowing for more customization and personalization.

The "Latitude" collection from Flexsteel signifies that it consists of imported products that are cut and sewn. This collection offers limited special order options and generally includes leather pieces.

Flexsteel special orders, as well as most other special orders will typically take 8-12 weeks to order.  ALWAYS make sure your customers sign off on this fact.

Mission styling is characterized by its emphasis on simplicity, functionality, and natural materials. It often features straight lines, typically warm woods, and earthy colors. Bow tie inlays can also be seen in Mission-style furniture as a decorative element. However, bright colors do not fit the aesthetic of Mission styling, as it tends to favor more muted and natural tones. Therefore, bright colors do not fit Mission styling.

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Flexsteel sofas are typically more expensive than Ashley leather sofas because Flexsteel uses top grain leather, hardwood frames, padded sides, numerous special order color options, and have a longer warranty on leather. In contrast, Ashley typically uses MDF frames, corrected leather, no padding on sides and backs, minimal if any special order color options, and have a 1 year warranty on leather.

False. We collect the entire balance unless it's a special order. If it's a special order we collect 50%.

Yoder's Woodworking is an American made bedroom set that the company carries.

The personality type "Influencer" is characterized by being bold, enthusiastic, and liking to visit places. However, taking a long time to reach a decision does not align with this personality type. Influencers are typically known for being decisive and having the ability to persuade others.

Although microfiber is highly resistant to staining, it is not warrantied to prevent staining.

If you do not get a number, you have no direction and they can use it against you in the end when dealing on pricing.

"Polished chrome or nickel" is not typically found with "Traditional" design styles. Traditional design styles often feature more ornate and classic elements such as rolled arms in upholstery, carved legs, button tufting, pleats, and prints in floral, chintz, toile, stripes, and plaids. Polished chrome or nickel is more commonly associated with modern or contemporary design styles.

Transitional design style can be described as practical and versatile, allowing for easy customization with accents. It offers comfortable and effortless looks that can be dressed up or down. The style is characterized by simplicity and the ability to blend seamlessly with various elements, making it adaptable to different tastes and preferences.

When space planning for a client on sketching or room planner software, it is typically recommended to allow a walkway of 3 feet between furniture. This amount of space ensures that there is enough room for comfortable movement and prevents any potential obstacles or congestion. It allows individuals to easily navigate through the room without feeling cramped or restricted.

Flexsteel is the only brand we carry with a state of the art Blue Steel Spring Seating System within its frame. It is the strongest built seating system of any of our upholstery brands.

The correct answer is to click on the Merchandising Header, then scroll down to "Vendor Maintenance".

The trait of liking short and sweet bullet point information is associated with the Dominant personality type. This type of personality prefers concise and to-the-point information that can be quickly understood and processed. They value efficiency and effectiveness in communication, which is why they prefer bullet points over lengthy explanations or details. This trait aligns with their direct and decisive nature, as they prioritize getting straight to the point and making efficient decisions.

The correct answer suggests that the new tone should be repeated 2-3 more times in the room. This is recommended in order to create a cohesive and balanced look, ensuring that the new tone is not isolated and stands out in a mismatched way. By repeating the new tone through picture frames, accessories, and more furniture pieces, the room will have a harmonious design where the new tone is integrated and complemented by other elements.

The correct answer is "You can put sleepers in any sofa frame." This means that England furniture does not offer the feature of being able to put sleepers in any sofa frame. Sleepers are typically sofa beds or convertible sofas that can be used for sleeping purposes.

The standard upcharge for a split queen boxspring is $150.

In order to price match, we must verify the legitimacy of the quote (written, fax or a phone call to the competing store).  We will need to verify dollar to dollar if the quote matches up including delivery, shipping and taxes. We DO NOT MATCH online retailers quotes if they do not have an actual brick and mortar store.  If the quote doesn't meet all those criteria we will not be expected to meet the quote.

False, just because a fabric has a higher grade does not mean it will last longer or is "better". It generally means that the manufacturer had to pay more for it from a specific mill due to "name brand" factors or perhaps they didn't buy as much of that particular fabric in bulk therefore not getting as good a price on it as another.

Giving the customer a copy of the pending sale is a risky thing to do. They can easily take all your numbers and pricing and work to a competitor. We suggest simply writing down totals and "vague" information for them to ponder. Don't forget to set an appointment (phone call or in store visit) to check in with what their decision is on the quote you gave them.

The proper way to care for a dining table is to wipe it down (possibly with a damp cloth) then ALWAYS wipe the top and edges DRY. Failure to wipe a table dry will result in peeling finishes. Using a good furniture polish is also recommended (preferably one without silicone in it).

The correct answer is 60 days because it states that storage charges are applied after this specific time period. This suggests that the merchandise can be stored in the warehouse for free for up to 60 days, and after that, storage fees will be applicable.