A&w Furniture Sales Training Quiz

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  • 1/65 Questions

    True or False?  White marks caused by heat and steam are covered under warranty by table manufacturers.

    • True
    • False
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About This Quiz

The A&W Furniture Sales Training Quiz assesses knowledge on furniture sales, covering warranty specifics, brand features, and care instructions. It equips sales personnel with essential product and policy understanding, enhancing customer service and sales effectiveness.

A&w Furniture Sales Training Quiz - Quiz

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  • 2. 

    As long as the customer purchases something else from us, we will dispose of their old furniture at no charge.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    We charge fees for removing and moving furniture in the customer's home. The landfill charges A&W, so we in turn charge the customer that fee.

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  • 3. 

    You are not required to give your customers updates on their order.  It is their responsibility to call in if they have questions.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False, excellent sales people make sure all of their customers are fully aware of their order statuses throughout the wait. This can be done in a simple email or phone call. Customers love to know APPROXIMATE times.  In our handbook, we suggest a courtesy call at 4 weeks to let them know if anything has changed or progressed on their order.

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  • 4. 

    The sale price and the finance price are normally the same.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    NEVER.  The finance price will always be more than a cash/check/credit card sale price.  Depending on how long people finance, we are charged by the finance company.  

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  • 5. 

    True/False?  It is fine for your table's leaves to be in any room in the customer's home as long as they're stored upright rather than flat.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False, table's leaves especially in our Minnesota climate should be stored as close to the table as possible ensuring similar humidity/dryness levels for both. Additionally storing the table's leaves upright could cause warping. They should try to be stored flat.

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  • 6. 

    True or False?  Bonded leather is a plastic material (generally polyurethane or vinyl), backed with fabric with a layer of or other material mixed with a small percentage of leather fibers in the product's backing material. The plastic surface is stamped to give it a leather-like texture.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Bonded leather is a type of material that is made by combining a plastic material, such as polyurethane or vinyl, with a small percentage of leather fibers. This mixture is then backed with fabric to create a layered product. The plastic surface of bonded leather is often stamped to give it a texture that resembles real leather. Therefore, the statement that bonded leather is a plastic material backed with fabric and mixed with a small percentage of leather fibers is true.

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  • 7. 

    What is considered a standard body impression and is not deemed as a defect if it falls within that range?

    • 5+

    • 3-5"

    • 2-4"

    • 1-2"

    Correct Answer
    A. 1-2"
    Explanation
    A standard body impression refers to the depth or indentation that a person's body makes on a mattress. If the body impression falls within the range of 1-2 inches, it is considered normal and not a defect. This means that the mattress is designed to accommodate such impressions and still provide comfort and support to the sleeper.

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  • 8. 

    True/False?  It's best to wait until your customer is up at the counter to enter all sale and invoice details with Myriad.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False. It would be to your advantage to get the customer's name, address, phone, email...let them shop a bit while you start entering this information and line item SKU details.  It allows you the time to carefully enter the details and ask questions of a manager prior to your going through it with the client.

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  • 9. 

    True or False?  When voiding a sales order from a previous day it is not necessary to do any other work other than void it in the computer and take care of any balance due issues.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A crucial and often missed step is that you must also remember that the warehouse has a copy of all sales, if you voided or changed anything on a sale including telephone numbers, etc. you must inform them of the changes. Also voided sales must be pulled from the customer pick up drawer or delivery drawer.

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  • 10. 

    What kind of protective finish do most bedroom furniture pieces have?

    • Lacquer

    • Polyester

    • Catalyzed Lacquer

    • Natural Wax Finish

    Correct Answer
    A. Lacquer
    Explanation
    Most bedroom furniture pieces have a protective finish of lacquer. Lacquer is a durable and glossy finish that provides protection against scratches, moisture, and daily wear and tear. It is commonly used on furniture because it enhances the natural beauty of the wood while providing a smooth and shiny surface. Lacquer is also easy to clean and maintain, making it a popular choice for bedroom furniture. Polyester and catalyzed lacquer are also used as protective finishes, but lacquer is the most commonly used one. Natural wax finish, on the other hand, is not as commonly used for protective finishes on bedroom furniture.

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  • 11. 

    True or False?  A&W does not warranty closeouts.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    True. The simple answer is "no" there is no warranty on closeouts. When a customer purchases a closeout, they are buying an "as is" piece generally at wholesale cost. A&W is not obligated to provide any warranty. If the manufacturer still provides warranty, we will sometimes try to pass that on, however, labor, freight expenses or any charges incurred are at the customer's expense.

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  • 12. 

    What does MDF stand for?

    • Manufactured Dense Fibers

    • Manufactured Density Furniture

    • Medium Design Furniture

    • Medium Density Fiberboard

    Correct Answer
    A. Medium Density Fiberboard
    Explanation
    Veneers are generally placed on this type of core board.

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  • 13. 

    True/False?  If your customer receives a discount from our current promotion you are normally find to also offer 24 month financing.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False.  Any financing terms over 6 months cost the store (and client) money.  Typically no cash discount can be combined with long term financing over 6 months.  Your customer can receive 1 or the other.  Be SURE to discuss this in the beginning stages of your presentation to customer rather than be surprised at the end!

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  • 14. 

    Interest Free Financing is FREE to A&W Furniture, so the the term length (6 months, 12 months, etc) doesn't matter as long as the customer is approved.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Extended term financing absolutely costs the store money. Depending on the term length, the financing can cost us anywhere fom 1% to 18%. It is extremely important to calculate this in any pricing or discounting.

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  • 15. 

    Which of the following is NOT something customers who purchase mattresses from us should expect?

    • Expect some middle sagging

    • Must provide adequate frame and center support under mattress

    • Warranty will be void if there are any stains on mattress, use mattress pads

    • Expect some body impressions

    Correct Answer
    A. Expect some middle sagging
    Explanation
    Customers who purchase mattresses from us should not expect any middle sagging. Middle sagging refers to the sinking or indentation in the middle of the mattress over time, which can affect comfort and support. A good quality mattress should have proper support and should not sag in the middle.

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  • 16. 

    All of the following are selling features of our Amish made furniture except one of the following.  Which one is not a selling feature?

    • Available with laminate tops through special order

    • Solid 1" thick oak tops

    • Catalyzed lacquer finish

    • Heirloom quality

    Correct Answer
    A. Available with laminate tops through special order
    Explanation
    The selling features of our Amish made furniture include solid 1" thick oak tops, catalyzed lacquer finish, and heirloom quality. However, the option "Available with laminate tops through special order" is not a selling feature because laminate tops are not typically associated with high-quality, Amish made furniture.

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  • 17. 

    What is the standard deposit required on special orders?

    • We don't require a deposit as long as its paid in full at the time of delivery.

    • 10%

    • 15%

    • 20%

    • 50%

    Correct Answer
    A. 50%
    Explanation
    The correct answer is 50%. This means that when placing a special order, the standard deposit required is 50% of the total cost. This ensures that the customer is committed to the order and reduces the risk of cancellations or non-payment. By requiring a significant deposit, the company can cover any costs or losses if the customer fails to pay the remaining balance or cancels the order.

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  • 18. 

    True or False? Bi-Cast Leather is a material made with a thin layer of split leather covered with a layer of polyurethane that is applied to the surface and then embossed. Because it is only used for the backing, the leather portion of this material is generally not visible in finished goods made from Bicast. The resulting product has an artificially consistent texture that is easier to clean and maintain, as is the case with most plastic materials.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Bi-Cast Leather is indeed a material made with a thin layer of split leather covered with a layer of polyurethane that is applied to the surface and then embossed. The leather portion of this material is typically not visible in finished goods made from Bicast, as it is only used for the backing. The resulting product has an artificially consistent texture that is easier to clean and maintain, similar to most plastic materials. Therefore, the statement is true.

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  • 19. 

    You shouldn't need to change the price of an item in our computer to match the sale tag on the floor.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Normally, our price tags are different than what defaults with each item in our computer.  You need to pay close attention to what the price tag says and what you enter the price as.

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  • 20. 

    True or False?  If we make 2 trips to a customers home for delivery and deliver their sale at two separate times we charge 2 full price delivery charges.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    If a customer has a sale that they want in stock merchandise delivered right away and their special order delivered at a different date (for instance) we will charge a full delivery fee the 1st trip and 1/2 a delivery fee the 2nd trip.

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  • 21. 

    True or False?  Contrary to popular belief, it is better to put veneers on solid wood rather than on MDF.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False, veneers got a bad wrap when they used to be used over solid wood. The solid wood would expand and contract, then popping the veneers. MDF reduces this risk. Consumers should be made aware that veneers have come a long way and are considered standard in the industry.

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  • 22. 

    What are the measurements of a standard queen size mattress?

    • 52x70

    • 58x72

    • 60x80

    • 62x82

    Correct Answer
    A. 60x80
    Explanation
    The correct answer is 60x80. A standard queen size mattress typically measures 60 inches in width and 80 inches in length.

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  • 23. 

    What is the standard upcharge for a low profile boxspring?

    • There is no upcharge

    • $50

    • $100

    • $150

    • $200

    Correct Answer
    A. There is no upcharge
    Explanation
    The standard upcharge for a low profile boxspring is stated as "There is no upcharge." This means that there is no additional cost or fee associated with choosing a low profile boxspring option.

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  • 24. 

    What is the fabric content of microfiber?

    • 100% Rayon

    • 50% Rayon, 50% Polyester

    • 100% Polyester

    • 50% Polyester, 50% cotton

    Correct Answer
    A. 100% Polyester
    Explanation
    Microfiber is a type of fabric that is made from synthetic fibers, specifically polyester. Polyester is a durable and lightweight material that is known for its moisture-wicking and quick-drying properties. It is often used in the production of microfiber because it creates a soft and smooth texture. Therefore, the correct answer is 100% Polyester.

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  • 25. 

    True/False?  When a table stores 4 leaves, all 4 will have the aprons on them.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    In order for most tables to self store, only 2 will have aprons and 2 will not. Some tables however, have fold down aprons allowing for all to be stored.

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  • 26. 

    Out of the 4 possible choices, all but 1 manufacturer has upholstery that can generally be ordered in other fabrics.

    • Klaussner

    • Flexsteel

    • England

    • Ashley

    Correct Answer
    A. Ashley
    Explanation
    Among the four manufacturers listed, Ashley is the only one that does not offer upholstery options in other fabrics. This means that when purchasing furniture from Ashley, customers are limited to the fabric options available for each specific item. In contrast, Klaussner, Flexsteel, and England all provide the flexibility for customers to choose from a variety of fabrics for their upholstery, allowing for more customization and personalization.

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  • 27. 

    What does the "Latitude" collection signify from Flexsteel?

    • That you are in a collection with flexible special order options

    • Smaller scale furnishings

    • In a division of Flexsteel with a shorter warranty time.

    • Imported product, cut and sewn, few special order options. Generally leather pieces.

    Correct Answer
    A. Imported product, cut and sewn, few special order options. Generally leather pieces.
    Explanation
    The "Latitude" collection from Flexsteel signifies that it consists of imported products that are cut and sewn. This collection offers limited special order options and generally includes leather pieces.

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  • 28. 

    All of the following describes what 'Mission" or "Arts n Crafts" styling could be except for one.  Which one does not fit Mission styling.

    • Bow tie inlays

    • Straight lines

    • Typically warm woods

    • Bright colors

    • Earthy colors

    Correct Answer
    A. Bright colors
    Explanation
    Mission styling is characterized by its emphasis on simplicity, functionality, and natural materials. It often features straight lines, typically warm woods, and earthy colors. Bow tie inlays can also be seen in Mission-style furniture as a decorative element. However, bright colors do not fit the aesthetic of Mission styling, as it tends to favor more muted and natural tones. Therefore, bright colors do not fit Mission styling.

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  • 29. 

    True/False? When ordering Flexsteel, virtually every fabric on the Flexsteel wall can be applied to a fabric sofa from Flexsteel.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Flexsteel special orders, as well as most other special orders will typically take 8-12 weeks to order.  ALWAYS make sure your customers sign off on this fact.

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  • 30. 

    What does B.A.D.A.S.S. stand for?

    • Buyer, Availability, Decision Maker, Accessibility, Shopping, Sketching

    • Budget, Availability, Decision Maker, Ability to Buy, Shopping, Sketching

    • Buyer, Availability, Decision Maker, Ability to Buy, Seriousness, Sketching

    • Budget, Availability, Decision Maker, Access, Shopping, Sketching

    Correct Answer
    A. Budget, Availability, Decision Maker, Ability to Buy, Shopping, Sketching
  • 31. 

    True/False?  The reason Flexsteel sofas are typically more expensive than Ashley leather sofas is that Flexsteel uses top grain leather, hardwood frames, padded sides, numerous special order color options and have a longer warranty on leather . . .versus Ashley who uses typically uses MDF frames, corrected leather, no padding on sides and backs, minimal if any special order color options and have a 1 year warranty on leather.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Flexsteel sofas are typically more expensive than Ashley leather sofas because Flexsteel uses top grain leather, hardwood frames, padded sides, numerous special order color options, and have a longer warranty on leather. In contrast, Ashley typically uses MDF frames, corrected leather, no padding on sides and backs, minimal if any special order color options, and have a 1 year warranty on leather.

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  • 32. 

    You only need to get 20% down from clients at the time of purchase.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False. We collect the entire balance unless it's a special order. If it's a special order we collect 50%.

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  • 33. 

    If you need to find out if you can special order from a company or what a company's minimum is where do you look in our computer system?

    • Inventory Lookup

    • Merchandising, Vendor Maintenance

    • Merchandising, Model Maintenance

    • Sales order input

    Correct Answer
    A. Merchandising, Vendor Maintenance
    Explanation
    The correct answer is to click on the Merchandising Header, then scroll down to "Vendor Maintenance".

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  • 34. 

    Name 1 American made bedroom set we carry?

    • Klaussner

    • Ashley

    • Coaster

    • Yoder's Woodworking

    Correct Answer
    A. Yoder's Woodworking
    Explanation
    Yoder's Woodworking is an American made bedroom set that the company carries.

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  • 35. 

    Which of the following is NOT an example of the personality type "Influencer?"

    • Decision make take a long time to reach

    • Bold colors in accessories

    • Likes to visit

    • Enthusiastic

    Correct Answer
    A. Decision make take a long time to reach
    Explanation
    The personality type "Influencer" is characterized by being bold, enthusiastic, and liking to visit places. However, taking a long time to reach a decision does not align with this personality type. Influencers are typically known for being decisive and having the ability to persuade others.

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  • 36. 

    True or False?  Microfiber is warrantied against staining.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Although microfiber is highly resistant to staining, it is not warrantied to prevent staining.

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  • 37. 

    In our B.A.D.A.S.S. training, what's the most important factor in the "Budget" question in your sales approach?

    • Get a number

    • Don't ask for customer's budget, it may be considered offensive

    • Always try to increase customer's budget

    • Let them think about it after seeing the product, ask for it on the be-back visit.

    Correct Answer
    A. Get a number
    Explanation
    If you do not get a number, you have no direction and they can use it against you in the end when dealing on pricing.

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  • 38. 

    All of the following are characteristics of "Traditional Style" design elements except one, which one is not typically found with "Traditional" design styles?

    • Rolled arms in upholstery

    • Carved Legs

    • Button tufting, pleats

    • Prints in floral, chintz, toile, strips, plaids

    • Polished chrome or nickel

    Correct Answer
    A. Polished chrome or nickel
    Explanation
    "Polished chrome or nickel" is not typically found with "Traditional" design styles. Traditional design styles often feature more ornate and classic elements such as rolled arms in upholstery, carved legs, button tufting, pleats, and prints in floral, chintz, toile, stripes, and plaids. Polished chrome or nickel is more commonly associated with modern or contemporary design styles.

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  • 39. 

    The best way to describe the design style "Transitional" is how?

    • Practical styles that can be dressed up or down with accents, comfortable, easy looks, simple styles that are easy to blend with most anything.

    • Clean, sleek lines, no frills, no fuss, minimalist looks

    • Blending many different styles to create a unique eclectic look.

    • Brave, daring looks

    Correct Answer
    A. Practical styles that can be dressed up or down with accents, comfortable, easy looks, simple styles that are easy to blend with most anything.
    Explanation
    Transitional design style can be described as practical and versatile, allowing for easy customization with accents. It offers comfortable and effortless looks that can be dressed up or down. The style is characterized by simplicity and the ability to blend seamlessly with various elements, making it adaptable to different tastes and preferences.

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  • 40. 

    When space planning for a client on sketching or our room planner software, how much space should you typically allow for a walkway between furniture?

    • 3 feet

    • 18"

    • 4 feet

    • 2 feet

    Correct Answer
    A. 3 feet
    Explanation
    When space planning for a client on sketching or room planner software, it is typically recommended to allow a walkway of 3 feet between furniture. This amount of space ensures that there is enough room for comfortable movement and prevents any potential obstacles or congestion. It allows individuals to easily navigate through the room without feeling cramped or restricted.

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  • 41. 

    What brand has the highest rated spring seating system in an upholstery brand?

    • England Furniture

    • Flexsteel

    • Ashley

    • Jackson

    Correct Answer
    A. Flexsteel
    Explanation
    Flexsteel is the only brand we carry with a state of the art Blue Steel Spring Seating System within its frame. It is the strongest built seating system of any of our upholstery brands.

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  • 42. 

    Which of the following is a trait of the Dominant personality type?

    • Open to communication

    • Wears bright, flashy colors

    • Typically likes short and sweet bullet point information

    • Take a long time to make decisions

    Correct Answer
    A. Typically likes short and sweet bullet point information
    Explanation
    The trait of liking short and sweet bullet point information is associated with the Dominant personality type. This type of personality prefers concise and to-the-point information that can be quickly understood and processed. They value efficiency and effectiveness in communication, which is why they prefer bullet points over lengthy explanations or details. This trait aligns with their direct and decisive nature, as they prioritize getting straight to the point and making efficient decisions.

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  • 43. 

    When a customer asks if they can introduce a new tone of wood into a room that doesn't match anything else our recommendation would be "Absolutely!  Just repeat the new tone in the room through picture frames, accessories, more furniture pieces, etc approximately how many times?

    • Repeat the new tone at least once.

    • Repeat the new tone 2-3 more times

    • It's not necessary to repeat the new tone, eclectic styling is "in!"

    • Need to repeat the new tone in at least 5 more places.

    Correct Answer
    A. Repeat the new tone 2-3 more times
    Explanation
    The correct answer suggests that the new tone should be repeated 2-3 more times in the room. This is recommended in order to create a cohesive and balanced look, ensuring that the new tone is not isolated and stands out in a mismatched way. By repeating the new tone through picture frames, accessories, and more furniture pieces, the room will have a harmonious design where the new tone is integrated and complemented by other elements.

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  • 44. 

    Which of the following is not a selling feature of England furniture?

    • LaZBoy Company

    • You can put sleepers in any sofa frame

    • Self healing zippers

    • Air vents on cushions

    Correct Answer
    A. You can put sleepers in any sofa frame
    Explanation
    The correct answer is "You can put sleepers in any sofa frame." This means that England furniture does not offer the feature of being able to put sleepers in any sofa frame. Sleepers are typically sofa beds or convertible sofas that can be used for sleeping purposes.

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  • 45. 

    True or False?  We will match all competitors quotes, the only thing required is a written quote.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    In order to price match, we must verify the legitimacy of the quote (written, fax or a phone call to the competing store).  We will need to verify dollar to dollar if the quote matches up including delivery, shipping and taxes. We DO NOT MATCH online retailers quotes if they do not have an actual brick and mortar store.  If the quote doesn't meet all those criteria we will not be expected to meet the quote.

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  • 46. 

    True/False?  When selecting different grades of fabric, the higher the grade the better the fabric as a general rule of thumb.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False, just because a fabric has a higher grade does not mean it will last longer or is "better". It generally means that the manufacturer had to pay more for it from a specific mill due to "name brand" factors or perhaps they didn't buy as much of that particular fabric in bulk therefore not getting as good a price on it as another.

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  • 47. 

    What is the standard upcharge for a split queen boxspring?

    • $125

    • $150

    • $200

    • There is no upcharge

    Correct Answer
    A. $150
    Explanation
    The standard upcharge for a split queen boxspring is $150.

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  • 48. 

    It's always a good idea to give a copy of a customer's Pending Sale Quote to them before they leave the store.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Giving the customer a copy of the pending sale is a risky thing to do. They can easily take all your numbers and pricing and work to a competitor. We suggest simply writing down totals and "vague" information for them to ponder. Don't forget to set an appointment (phone call or in store visit) to check in with what their decision is on the quote you gave them.

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  • 49. 

    True or False?  The proper care for a wood dining table would be to wipe it clean with a damp cloth.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The proper way to care for a dining table is to wipe it down (possibly with a damp cloth) then ALWAYS wipe the top and edges DRY. Failure to wipe a table dry will result in peeling finishes. Using a good furniture polish is also recommended (preferably one without silicone in it).

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Quiz Review Timeline (Updated): Nov 29, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Nov 29, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 28, 2010
    Quiz Created by
    Eswetmore

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