A&w Furniture Sales Training Quiz

65 Questions | Total Attempts: 35

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Sales Quizzes & Trivia

Questions and Answers
  • 1. 
    Our Worry Free Plan covers all in the warranty with the exception of what?
    • A. 

      Stains

    • B. 

      Seam separation

    • C. 

      Scrapes/Cuts

    • D. 

      Labor

  • 2. 
    What brand has the highest rated spring seating system in an upholstery brand?
    • A. 

      England Furniture

    • B. 

      Flexsteel

    • C. 

      Ashley

    • D. 

      Jackson

  • 3. 
    Which of the following is NOT something customers who purchase mattresses from us should expect?
    • A. 

      Expect some middle sagging

    • B. 

      Must provide adequate frame and center support under mattress

    • C. 

      Warranty will be void if there are any stains on mattress, use mattress pads

    • D. 

      Expect some body impressions

  • 4. 
    True or False?  The proper care for a wood dining table would be to wipe it clean with a damp cloth.
    • A. 

      True

    • B. 

      False

  • 5. 
    What does the manufacturer code NCH stand for?
    • A. 

      New Cherry Furniture Company

    • B. 

      Northern Home 

    • C. 

      New Classics Furniture

    • D. 

      Nicer Home Solutions

  • 6. 
    All of the following are selling features of our Amish made furniture except one of the following.  Which one is not a selling feature?
    • A. 

      Available with laminate tops through special order

    • B. 

      Solid 1" thick oak tops

    • C. 

      Catalyzed lacquer finish

    • D. 

      Heirloom quality

  • 7. 
    If you need to find out if you can special order from a company or what a company's minimum is where do you look in our computer system?
    • A. 

      Inventory Lookup

    • B. 

      Merchandising, Vendor Maintenance

    • C. 

      Merchandising, Model Maintenance

    • D. 

      Sales order input

  • 8. 
    What is considered a standard body impression and is not deemed as a defect if it falls within that range?
    • A. 

      5+

    • B. 

      3-5"

    • C. 

      2-4"

    • D. 

      1-2"

  • 9. 
    True or False?  If we make 2 trips to a customers home for delivery and deliver their sale at two separate times we charge 2 full price delivery charges.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is our furniture return policy on non-closeout, non-special order merchandise?
    • A. 

      We do not allow any furniture returns

    • B. 

      1 week

    • C. 

      2 weeks

    • D. 

      48 hours or send back on the truck

    • E. 

      30 days

  • 11. 
    True or False?  If a customer special orders something and doesn't like it, they automatically lose 30% and then they're allowed to return it.
    • A. 

      True

    • B. 

      False

  • 12. 
    Name 1 American made bedroom set we carry?
    • A. 

      Klaussner

    • B. 

      Ashley

    • C. 

      Coaster

    • D. 

      Yoder's Woodworking

  • 13. 
    What does B.A.D.A.S.S. stand for?
    • A. 

      Buyer, Availability, Decision Maker, Accessibility, Shopping, Sketching

    • B. 

      Budget, Availability, Decision Maker, Ability to Buy, Shopping, Sketching

    • C. 

      Buyer, Availability, Decision Maker, Ability to Buy, Seriousness, Sketching

    • D. 

      Budget, Availability, Decision Maker, Access, Shopping, Sketching

  • 14. 
    Which of the following is NOT an example of the personality type "Influencer?"
    • A. 

      Decision make take a long time to reach

    • B. 

      Bold colors in accessories

    • C. 

      Likes to visit

    • D. 

      Enthusiastic

  • 15. 
    Which of the following is a trait of the Dominant personality type?
    • A. 

      Open to communication

    • B. 

      Wears bright, flashy colors

    • C. 

      Typically likes short and sweet bullet point information

    • D. 

      Take a long time to make decisions

  • 16. 
    What is the warranty on Flexsteel's fabric?
    • A. 

      1 Year

    • B. 

      5 years

    • C. 

      10 years

    • D. 

      Lifetime

  • 17. 
    True or False?  When voiding a sales order from a previous day it is not necessary to do any other work other than void it in the computer and take care of any balance due issues.
    • A. 

      True

    • B. 

      False

  • 18. 
    True or False?  Because Amish made furniture has a catalyzed lacquer finish, customers don't have to worry about fading as much as traditional finished tables.
    • A. 

      True

    • B. 

      False

  • 19. 
    True or False?  Contrary to popular belief, it is better to put veneers on solid wood rather than on MDF.
    • A. 

      True

    • B. 

      False

  • 20. 
    What are the measurements of a standard queen size mattress?
    • A. 

      52x70

    • B. 

      58x72

    • C. 

      60x80

    • D. 

      62x82

  • 21. 
    What is the standard upcharge for a split queen boxspring?
    • A. 

      $125

    • B. 

      $150

    • C. 

      $200

    • D. 

      There is no upcharge

  • 22. 
    What is the standard upcharge for a low profile boxspring?
    • A. 

      There is no upcharge

    • B. 

      $50

    • C. 

      $100

    • D. 

      $150

    • E. 

      $200

  • 23. 
    Which of the following is not a selling feature of England furniture?
    • A. 

      LaZBoy Company

    • B. 

      You can put sleepers in any sofa frame

    • C. 

      Self healing zippers

    • D. 

      Air vents on cushions

  • 24. 
    True or False?  White marks caused by heat and steam are covered under warranty by table manufacturers.
    • A. 

      True

    • B. 

      False

  • 25. 
    What fabric is the weakest when by itself, but one of the strongest when combined with another?
    • A. 

      Rayon

    • B. 

      Polyester

    • C. 

      Cotton

    • D. 

      Denim

  • 26. 
    True or False?  We will match all competitors quotes, the only thing required is a written quote.
    • A. 

      True

    • B. 

      False

  • 27. 
    What kind of protective finish do most bedroom furniture pieces have?
    • A. 

      Lacquer

    • B. 

      Polyester

    • C. 

      Catalyzed Lacquer

    • D. 

      Natural Wax Finish

  • 28. 
    What percentage of the world's leather is good enough to use for furniture?
    • A. 

      5%

    • B. 

      20%

    • C. 

      35%

    • D. 

      65%

    • E. 

      80%

  • 29. 
    True or False?  Veneers over MDF make a stronger furniture piece than solid wood could.
    • A. 

      True

    • B. 

      False

  • 30. 
    What is the fabric content of microfiber?
    • A. 

      100% Rayon

    • B. 

      50% Rayon, 50% Polyester

    • C. 

      100% Polyester

    • D. 

      50% Polyester, 50% cotton

  • 31. 
    True or False?  Microfiber is warrantied against staining.
    • A. 

      True

    • B. 

      False

  • 32. 
    True or False?  A&W does not warranty closeouts.
    • A. 

      True

    • B. 

      False

  • 33. 
    What kind of base must a table generally have to have in order to self store leaves?
    • A. 

      Trestle Base

    • B. 

      Single Pedestal

    • C. 

      Any table can be made into a self storing as long as the design allows.

    • D. 

      Leg table

  • 34. 
    True/False?  When a table stores 4 leaves, all 4 will have the aprons on them.
    • A. 

      True

    • B. 

      False

  • 35. 
    True/False? If a customer purchases a dining room table and a few years down the road wants additional leaves ordered, that is possible through special ordering with some manufacturers.
    • A. 

      True

    • B. 

      False

  • 36. 
    Out of the 4 possible choices, all but 1 manufacturer has upholstery that can generally be ordered in other fabrics.
    • A. 

      Klaussner

    • B. 

      Flexsteel

    • C. 

      England

    • D. 

      Ashley

  • 37. 
    What does the "Latitude" collection signify from Flexsteel?
    • A. 

      That you are in a collection with flexible special order options

    • B. 

      Smaller scale furnishings

    • C. 

      In a division of Flexsteel with a shorter warranty time.

    • D. 

      Imported product, cut and sewn, few special order options. Generally leather pieces.

  • 38. 
    What does MDF stand for?
    • A. 

      Manufactured Dense Fibers

    • B. 

      Manufactured Density Furniture

    • C. 

      Medium Design Furniture

    • D. 

      Medium Density Fiberboard

  • 39. 
    In our B.A.D.A.S.S. training, what's the most important factor in the "Budget" question in your sales approach?
    • A. 

      Get a number

    • B. 

      Don't ask for customer's budget, it may be considered offensive

    • C. 

      Always try to increase customer's budget

    • D. 

      Let them think about it after seeing the product, ask for it on the be-back visit.

  • 40. 
    True/False?  The following is an example of a type of note that can be used under the tab "Delivery Notes" when entering sales:  "Deliver Friday, Sept. 19th per Mike"
    • A. 

      True

    • B. 

      False

  • 41. 
    True/False?  It is fine for your table's leaves to be in any room in the customer's home as long as they're stored upright rather than flat.
    • A. 

      True

    • B. 

      False

  • 42. 
    True/False? When ordering Flexsteel, virtually every fabric on the Flexsteel wall can be applied to a fabric sofa from Flexsteel.
    • A. 

      True

    • B. 

      False

  • 43. 
    True/False?  When selecting different grades of fabric, the higher the grade the better the fabric as a general rule of thumb.
    • A. 

      True

    • B. 

      False

  • 44. 
    True/False?  When you know a customer is going to purchase something and take it home with them it's best not to call the warehouse to get it ready until the customer is up at the counter, paying for the item and you know no changes are going to made to the order.
    • A. 

      True

    • B. 

      False

  • 45. 
    All of the following are characteristics of "Traditional Style" design elements except one, which one is not typically found with "Traditional" design styles?
    • A. 

      Rolled arms in upholstery

    • B. 

      Carved Legs

    • C. 

      Button tufting, pleats

    • D. 

      Prints in floral, chintz, toile, strips, plaids

    • E. 

      Polished chrome or nickel

  • 46. 
    When a customer asks if they can introduce a new tone of wood into a room that doesn't match anything else our recommendation would be "Absolutely!  Just repeat the new tone in the room through picture frames, accessories, more furniture pieces, etc approximately how many times?
    • A. 

      Repeat the new tone at least once.

    • B. 

      Repeat the new tone 2-3 more times

    • C. 

      It's not necessary to repeat the new tone, eclectic styling is "in!"

    • D. 

      Need to repeat the new tone in at least 5 more places.

  • 47. 
    The best way to describe the design style "Transitional" is how?
    • A. 

      Practical styles that can be dressed up or down with accents, comfortable, easy looks, simple styles that are easy to blend with most anything.

    • B. 

      Clean, sleek lines, no frills, no fuss, minimalist looks

    • C. 

      Blending many different styles to create a unique eclectic look.

    • D. 

      Brave, daring looks

  • 48. 
    When space planning for a client on sketching or our room planner software, how much space should you typically allow for a walkway between furniture?
    • A. 

      3 feet

    • B. 

      18"

    • C. 

      4 feet

    • D. 

      2 feet

  • 49. 
    All of the following describes what 'Mission" or "Arts n Crafts" styling could be except for one.  Which one does not fit Mission styling.
    • A. 

      Bow tie inlays

    • B. 

      Straight lines

    • C. 

      Typically warm woods

    • D. 

      Bright colors

    • E. 

      Earthy colors

  • 50. 
    True/False?  If your customer receives a discount from our current promotion you are normally find to also offer 24 month financing.
    • A. 

      True

    • B. 

      False

  • 51. 
    True/False?  Almost all backs come off all reclining furniture so that it may easily be moved into a tight space, basement, etc.
    • A. 

      True

    • B. 

      False

  • 52. 
    True/False?  Closeouts can be put on a hold for a customer for up to 24 hours.
    • A. 

      True

    • B. 

      False

  • 53. 
    What is the standard deposit required on special orders?
    • A. 

      We don't require a deposit as long as its paid in full at the time of delivery.

    • B. 

      10%

    • C. 

      15%

    • D. 

      20%

    • E. 

      50%

  • 54. 
    We charge storage after how many days of the merchandise being in our warehouse?
    • A. 

      2 weeks

    • B. 

      30 days

    • C. 

      60 days

    • D. 

      6 months

    • E. 

      1 year

  • 55. 
    True/False?  It's best to wait until your customer is up at the counter to enter all sale and invoice details with Myriad.
    • A. 

      True

    • B. 

      False

  • 56. 
    True/False? A special order item costs $500, you spoke with a manager and they gave you the retail price to give your customer of $949.  Whatever our current discount running is, it can be applied to that special order price as long as the merchandise isn't discontinued from the manufacturer.
    • A. 

      True

    • B. 

      False

  • 57. 
    True/False?  The reason Flexsteel sofas are typically more expensive than Ashley leather sofas is that Flexsteel uses top grain leather, hardwood frames, padded sides, numerous special order color options and have a longer warranty on leather . . .versus Ashley who uses typically uses MDF frames, corrected leather, no padding on sides and backs, minimal if any special order color options and have a 1 year warranty on leather.
    • A. 

      True

    • B. 

      False

  • 58. 
    True or False?  Bonded leather is a plastic material (generally polyurethane or vinyl), backed with fabric with a layer of or other material mixed with a small percentage of leather fibers in the product's backing material. The plastic surface is stamped to give it a leather-like texture.
    • A. 

      True

    • B. 

      False

  • 59. 
    True or False? Bi-Cast Leather is a material made with a thin layer of split leather covered with a layer of polyurethane that is applied to the surface and then embossed. Because it is only used for the backing, the leather portion of this material is generally not visible in finished goods made from Bicast. The resulting product has an artificially consistent texture that is easier to clean and maintain, as is the case with most plastic materials.
    • A. 

      True

    • B. 

      False

  • 60. 
    It's always a good idea to give a copy of a customer's Pending Sale Quote to them before they leave the store.
    • A. 

      True

    • B. 

      False

  • 61. 
    As long as the customer purchases something else from us, we will dispose of their old furniture at no charge.
    • A. 

      True

    • B. 

      False

  • 62. 
    You only need to get 20% down from clients at the time of purchase.
    • A. 

      True

    • B. 

      False

  • 63. 
    According to our handbook, you should be checking in with your browsing customers every how many minutes?
    • A. 

      Every 5 minutes

    • B. 

      Every 20 minutes

    • C. 

      We're not required to check back in, just initial greeting is necessary.

    • D. 

      Every half hour

  • 64. 
    You are not required to give your customers updates on their order.  It is their responsibility to call in if they have questions.
    • A. 

      True

    • B. 

      False

  • 65. 
    Interest Free Financing is FREE to A&W Furniture, so the the term length (6 months, 12 months, etc) doesn't matter as long as the customer is approved.
    • A. 

      True

    • B. 

      False