A&w Furniture Sales Training Quiz

65 Questions | Total Attempts: 35

SettingsSettingsSettings
Please wait...
Sales Quizzes & Trivia

Questions and Answers
  • 1. 
    Our Worry Free Plan covers all in the warranty with the exception of what?
    • A. 

      Stains

    • B. 

      Seam separation

    • C. 

      Scrapes/Cuts

    • D. 

      Labor

  • 2. 
    What brand has the highest rated spring seating system in an upholstery brand?
    • A. 

      England Furniture

    • B. 

      Flexsteel

    • C. 

      Ashley

    • D. 

      Jackson

  • 3. 
    Which of the following is NOT something customers who purchase mattresses from us should expect?
    • A. 

      Expect some middle sagging

    • B. 

      Must provide adequate frame and center support under mattress

    • C. 

      Warranty will be void if there are any stains on mattress, use mattress pads

    • D. 

      Expect some body impressions

  • 4. 
    True or False?  The proper care for a wood dining table would be to wipe it clean with a damp cloth.
    • A. 

      True

    • B. 

      False

  • 5. 
    What does the manufacturer code NCH stand for?
    • A. 

      New Cherry Furniture Company

    • B. 

      Northern Home 

    • C. 

      New Classics Furniture

    • D. 

      Nicer Home Solutions

  • 6. 
    All of the following are selling features of our Amish made furniture except one of the following.  Which one is not a selling feature?
    • A. 

      Available with laminate tops through special order

    • B. 

      Solid 1" thick oak tops

    • C. 

      Catalyzed lacquer finish

    • D. 

      Heirloom quality

  • 7. 
    If you need to find out if you can special order from a company or what a company's minimum is where do you look in our computer system?
    • A. 

      Inventory Lookup

    • B. 

      Merchandising, Vendor Maintenance

    • C. 

      Merchandising, Model Maintenance

    • D. 

      Sales order input

  • 8. 
    What is considered a standard body impression and is not deemed as a defect if it falls within that range?
    • A. 

      5+

    • B. 

      3-5"

    • C. 

      2-4"

    • D. 

      1-2"

  • 9. 
    True or False?  If we make 2 trips to a customers home for delivery and deliver their sale at two separate times we charge 2 full price delivery charges.
    • A. 

      True

    • B. 

      False

  • 10. 
    What is our furniture return policy on non-closeout, non-special order merchandise?
    • A. 

      We do not allow any furniture returns

    • B. 

      1 week

    • C. 

      2 weeks

    • D. 

      48 hours or send back on the truck

    • E. 

      30 days

  • 11. 
    True or False?  If a customer special orders something and doesn't like it, they automatically lose 30% and then they're allowed to return it.
    • A. 

      True

    • B. 

      False

  • 12. 
    Name 1 American made bedroom set we carry?
    • A. 

      Klaussner

    • B. 

      Ashley

    • C. 

      Coaster

    • D. 

      Yoder's Woodworking

  • 13. 
    What does B.A.D.A.S.S. stand for?
    • A. 

      Buyer, Availability, Decision Maker, Accessibility, Shopping, Sketching

    • B. 

      Budget, Availability, Decision Maker, Ability to Buy, Shopping, Sketching

    • C. 

      Buyer, Availability, Decision Maker, Ability to Buy, Seriousness, Sketching

    • D. 

      Budget, Availability, Decision Maker, Access, Shopping, Sketching

  • 14. 
    Which of the following is NOT an example of the personality type "Influencer?"
    • A. 

      Decision make take a long time to reach

    • B. 

      Bold colors in accessories

    • C. 

      Likes to visit

    • D. 

      Enthusiastic

  • 15. 
    Which of the following is a trait of the Dominant personality type?
    • A. 

      Open to communication

    • B. 

      Wears bright, flashy colors

    • C. 

      Typically likes short and sweet bullet point information

    • D. 

      Take a long time to make decisions

  • 16. 
    What is the warranty on Flexsteel's fabric?
    • A. 

      1 Year

    • B. 

      5 years

    • C. 

      10 years

    • D. 

      Lifetime

  • 17. 
    True or False?  When voiding a sales order from a previous day it is not necessary to do any other work other than void it in the computer and take care of any balance due issues.
    • A. 

      True

    • B. 

      False

  • 18. 
    True or False?  Because Amish made furniture has a catalyzed lacquer finish, customers don't have to worry about fading as much as traditional finished tables.
    • A. 

      True

    • B. 

      False

  • 19. 
    True or False?  Contrary to popular belief, it is better to put veneers on solid wood rather than on MDF.
    • A. 

      True

    • B. 

      False

  • 20. 
    What are the measurements of a standard queen size mattress?
    • A. 

      52x70

    • B. 

      58x72

    • C. 

      60x80

    • D. 

      62x82

  • 21. 
    What is the standard upcharge for a split queen boxspring?
    • A. 

      $125

    • B. 

      $150

    • C. 

      $200

    • D. 

      There is no upcharge

  • 22. 
    What is the standard upcharge for a low profile boxspring?
    • A. 

      There is no upcharge

    • B. 

      $50

    • C. 

      $100

    • D. 

      $150

    • E. 

      $200

  • 23. 
    Which of the following is not a selling feature of England furniture?
    • A. 

      LaZBoy Company

    • B. 

      You can put sleepers in any sofa frame

    • C. 

      Self healing zippers

    • D. 

      Air vents on cushions

  • 24. 
    True or False?  White marks caused by heat and steam are covered under warranty by table manufacturers.
    • A. 

      True

    • B. 

      False

  • 25. 
    What fabric is the weakest when by itself, but one of the strongest when combined with another?
    • A. 

      Rayon

    • B. 

      Polyester

    • C. 

      Cotton

    • D. 

      Denim