The A&W Furniture Sales Training Quiz assesses knowledge on furniture sales, covering warranty specifics, brand features, and care instructions. It equips sales personnel with essential product and policy understanding, enhancing customer service and sales effectiveness.
England Furniture
Flexsteel
Ashley
Jackson
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Expect some middle sagging
Must provide adequate frame and center support under mattress
Warranty will be void if there are any stains on mattress, use mattress pads
Expect some body impressions
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True
False
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Available with laminate tops through special order
Solid 1" thick oak tops
Catalyzed lacquer finish
Heirloom quality
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True
False
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True
False
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Inventory Lookup
Merchandising, Vendor Maintenance
Merchandising, Model Maintenance
Sales order input
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5+
3-5"
2-4"
1-2"
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True
False
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We do not allow any furniture returns
1 week
2 weeks
48 hours or send back on the truck
30 days
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True
False
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Klaussner
Ashley
Coaster
Yoder's Woodworking
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Buyer, Availability, Decision Maker, Accessibility, Shopping, Sketching
Budget, Availability, Decision Maker, Ability to Buy, Shopping, Sketching
Buyer, Availability, Decision Maker, Ability to Buy, Seriousness, Sketching
Budget, Availability, Decision Maker, Access, Shopping, Sketching
Decision make take a long time to reach
Bold colors in accessories
Likes to visit
Enthusiastic
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Open to communication
Wears bright, flashy colors
Typically likes short and sweet bullet point information
Take a long time to make decisions
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1 Year
5 years
10 years
Lifetime
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True
False
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True
False
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True
False
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52x70
58x72
60x80
62x82
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$125
$150
$200
There is no upcharge
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There is no upcharge
$50
$100
$150
$200
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LaZBoy Company
You can put sleepers in any sofa frame
Self healing zippers
Air vents on cushions
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True
False
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Rayon
Polyester
Cotton
Denim
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True
False
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Lacquer
Polyester
Catalyzed Lacquer
Natural Wax Finish
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5%
20%
35%
65%
80%
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True
False
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100% Rayon
50% Rayon, 50% Polyester
100% Polyester
50% Polyester, 50% cotton
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True
False
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True
False
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Trestle Base
Single Pedestal
Any table can be made into a self storing as long as the design allows.
Leg table
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True
False
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True
False
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Klaussner
Flexsteel
England
Ashley
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That you are in a collection with flexible special order options
Smaller scale furnishings
In a division of Flexsteel with a shorter warranty time.
Imported product, cut and sewn, few special order options. Generally leather pieces.
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Manufactured Dense Fibers
Manufactured Density Furniture
Medium Design Furniture
Medium Density Fiberboard
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Get a number
Don't ask for customer's budget, it may be considered offensive
Always try to increase customer's budget
Let them think about it after seeing the product, ask for it on the be-back visit.
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True
False
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True
False
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True
False
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True
False
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True
False
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Rolled arms in upholstery
Carved Legs
Button tufting, pleats
Prints in floral, chintz, toile, strips, plaids
Polished chrome or nickel
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Repeat the new tone at least once.
Repeat the new tone 2-3 more times
It's not necessary to repeat the new tone, eclectic styling is "in!"
Need to repeat the new tone in at least 5 more places.
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Practical styles that can be dressed up or down with accents, comfortable, easy looks, simple styles that are easy to blend with most anything.
Clean, sleek lines, no frills, no fuss, minimalist looks
Blending many different styles to create a unique eclectic look.
Brave, daring looks
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3 feet
18"
4 feet
2 feet
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Quiz Review Timeline (Updated): Nov 29, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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