Tigerdirect Instant Service Certification: Quiz!

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| By Lwsmedia2

Lwsmedia2

Community Contributor

Quizzes Created: 5 | Total Attempts: 1,667

Questions: 15 | Attempts: 204 | Updated: Mar 22, 2023

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Below is a Tigerdirect Instant Service Certification Test! This trivia- questions quiz is designed to learn about the services expected for you to offer the client as a customer care agent. This website is the best one-stop-shop for all electronics and computers. Why don’t you give it a shot and get to see if you are skilled enough for the agent’s job?

Questions and Answers

1.

The Maximum time we could chat with a customer is 10 minutes.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement "The Maximum time we could chat with a customer is 10 minutes" is false. It implies that there is a limit of 10 minutes for chatting with a customer, but this may not be the case. The time limit for chatting with a customer can vary depending on the specific situation or company policy. So, the correct answer is false.

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2.

We can type it in the text entry box to send a working link to a chat customer.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The given answer is False because the statement "We can type it in the text entry box to send a working link to a chat customer" is incorrect. The correct statement would be "We cannot type it in the text entry box to send a working link to a chat customer."

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3.

The agent console allows you to simultaneously manage up to 15 concurrent chat and/or email sessions.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The agent console does not allow you to simultaneously manage up to 15 concurrent chat and/or email sessions.

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4.

The two functions you can do in instant service are Chat and Answer emails.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The statement is suggesting that in instant service, there are two functions available: chat and answering emails. This means that users can engage in real-time conversations through chat and also respond to emails promptly. Therefore, the correct answer is true, as it accurately reflects the information provided.

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5.

Spell Check is automatic before you can send an email and chat response to a customer.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
The given statement is true because most email and chat platforms have an automatic spell check feature that checks for spelling errors before sending a message to a customer. This feature helps to ensure that the message is free from spelling mistakes and maintains a professional and accurate communication with the customer.

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6.

This is the name of your Trainer in TigerDirect.

Correct Answer
Maverick Grande

Explanation
The given answer, "Maverick Grande," is the name of the trainer in TigerDirect.

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4
7.

This displays a list of customers waiting to enter a chat session.

Correct Answer
Chat Queue
Chat Que

Explanation
The given correct answer is "Chat Queue, Chat Que". This suggests that the display mentioned in the question is likely a feature in a chat system that shows a list of customers who are waiting to enter a chat session. The term "Chat Queue" implies that it is a queue or a line of customers waiting for their turn, while "Chat Que" seems to be an abbreviation or a shortened version of the same term.

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4
8.

This button will push the URL in the address box to the customer in a new browser window and/or will make the link clickable.

Correct Answer
Push
Push Button
Push page
push page button

Explanation
The given correct answer for this question is "Push, Push Button, Push page, push page button". This suggests that when the button is pressed, it will perform the action of pushing the URL in the address box to the customer. Additionally, it may open the URL in a new browser window and/or make the link clickable, allowing the customer to easily access the content.

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4
9.

This displays a list of customer's emails waiting to be answered.

Correct Answer
mail queue
email queue
e-mail queue

Explanation
The correct answer is "mail queue," "email queue," and "e-mail queue." These terms refer to a list of customer emails that are waiting to be answered. The use of different variations, such as "mail," "email," and "e-mail," reflects the different ways in which the term can be written or spelled.

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4
10.

These are commonly used responses that are available to the agents for a chat in email.

Correct Answer
Response Libraries
Response Library

Explanation
The given answer suggests that the commonly used responses for agents during a chat or email conversation are stored in response libraries or a response library. These libraries contain pre-written responses that can be quickly accessed and used by agents to provide consistent and efficient customer support.

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4
11.

This is what you need to do to have a preview of the email that you are to answer.

Correct Answer
right click
right-click

Explanation
To have a preview of the email that you are to answer, you need to right click or right-click on the email. This action will likely bring up a menu with options, one of which should be a preview option. By selecting this option, you will be able to view the contents of the email before composing your response.

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4
12.

This is what you need to do to get an email from the mail queue and place it in your bucket.

Correct Answer
Double Click
Double-click

Explanation
To get an email from the mail queue and place it in your bucket, you need to perform a double click or double-click action. This action could refer to double-clicking on the email in the mail queue to open it and then dragging or moving it to your bucket. The term "Double Click" and "Double-click" are used interchangeably here to emphasize the action required to perform the task.

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4
13.

You need to type in "Dear valued Customer" every time you send an email to the customer.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
There is no requirement to type "Dear valued Customer" every time you send an email to the customer. This statement implies that it is necessary, but in reality, it is not a standard or mandatory practice. The greeting in an email can vary depending on the context and the relationship with the customer.

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14.

Once a Chat session comes into your bucket, the introductory statement is automatic.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
The statement is false because the introductory statement in a chat session is not automatic. It requires manual input or customization by the person handling the chat session.

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15.

What is the TigerDirect account ID for the Instant Service?

Correct Answer
5926

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Current Version
Mar 22, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 30, 2010

Quiz Created by
Lwsmedia2

Tigerdirect Instant Service Certification: Quiz!

The Maximum time we could chat with a customer is 10 minutes.

We can type it in the text entry box to send a working link to a chat customer.

The agent console allows you to simultaneously manage up to 15 concurrent chat and/or email sessions.

The two functions you can do in instant service are Chat and Answer emails.

Spell Check is automatic before you can send an email and chat response to a customer.

This is the name of your Trainer in TigerDirect.

This displays a list of customers waiting to enter a chat session.

This button will push the URL in the address box to the customer in a new browser window and/or will make the link clickable.

This displays a list of customer's emails waiting to be answered.

These are commonly used responses that are available to the agents for a chat in email.

This is what you need to do to have a preview of the email that you are to answer.

This is what you need to do to get an email from the mail queue and place it in your bucket.

You need to type in "Dear valued Customer" every time you send an email to the customer.

Once a Chat session comes into your bucket, the introductory statement is automatic.

What is the TigerDirect account ID for the Instant Service?