Tigerdirect Instant Service Certification: Quiz!

15 Questions | Total Attempts: 189

SettingsSettingsSettings
Please wait...
Company Quizzes & Trivia

Below is a Tigerdirect Instant Service Certification Test! This trivia- questions quiz is designed to learn about the services expected for you to offer the client as a customer care agent. This website is the best one-stop-shop for all electronics and computers. Why don’t you give it a shot and get to see if you are skilled enough for the agent’s job?


Questions and Answers
  • 1. 
    The Maximum time we could chat with a customer is 10 minutes.
    • A. 

      True

    • B. 

      False

  • 2. 
    We can type it in the text entry box to send a working link to a chat customer.
    • A. 

      True

    • B. 

      False

  • 3. 
    The agent console allows you to simultaneously manage up to 15 concurrent chat and/or email sessions.
    • A. 

      True

    • B. 

      False

  • 4. 
    The two functions you can do in instant service are Chat and Answer emails.
    • A. 

      True

    • B. 

      False

  • 5. 
    Spell Check is automatic before you can send an email and chat response to a customer.
    • A. 

      True

    • B. 

      False

  • 6. 
    This is the name of your Trainer in TigerDirect.
  • 7. 
    This displays a list of customers waiting to enter a chat session.
  • 8. 
    This button will push the URL in the address box to the customer in a new browser window and/or will make the link clickable.
  • 9. 
    This displays a list of customer's emails waiting to be answered.
  • 10. 
    These are commonly used responses that are available to the agents for a chat in email.
  • 11. 
    This is what you need to do to have a preview of the email that you are to answer.
  • 12. 
    This is what you need to do to get an email from the mail queue and place it in your bucket.
  • 13. 
    You need to type in "Dear valued Customer" every time you send an email to the customer.
    • A. 

      True

    • B. 

      False

  • 14. 
    Once a Chat session comes into your bucket, the introductory statement is automatic.
    • A. 

      True

    • B. 

      False

  • 15. 
    What is the TigerDirect account ID for the Instant Service?