Tigerdirect Training Retail Certification

18 Questions | Total Attempts: 78

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Retail Quizzes & Trivia

Questions and Answers
  • 1. 
    What are the tools we need to use to assist the customer's concern with Retail Calls? (check all that apply)
    • A. 

      MACS

    • B. 

      Hammer

    • C. 

      Speakers

    • D. 

      Einstein

    • E. 

      Computer Stans

    • F. 

      Chair

    • G. 

      TigerDirect Website

    • H. 

      Candy

    • I. 

      Compusa Website

    • J. 

      Cellphones

  • 2. 
    What is the equivalent of MACS in the retail stores?
  • 3. 
    Do we have access to the (answer in question number 2)
    • A. 

      Yes

    • B. 

      No

  • 4. 
    How many stores do we currently support?
    • A. 

      28

    • B. 

      32

    • C. 

      29

    • D. 

      27

    • E. 

      31

    • F. 

      30

  • 5. 
    Where in Einstein do we check if the item is available in our retail store?
    • A. 

      Inventory Search

    • B. 

      Product Search

    • C. 

      Product Review

    • D. 

      Product Manager Look-up

    • E. 

      Inventory Review

  • 6. 
    What price do we advise the customer?
    • A. 

      Product Review Price

    • B. 

      Website Price

    • C. 

      Price in MACS

    • D. 

      Competitor's price

  • 7. 
    Do we refund gift certificates?
    • A. 

      No

    • B. 

      Yes

  • 8. 
    Do we price match in the store?
    • A. 

      No

    • B. 

      Yes

  • 9. 
    What is the link to our retail store policy?
    • A. 

      Http://www.tigerdirect.com/sectors/help/return.asp?srkey=returns

    • B. 

      Http://www.compusa.com/retailstores/compusaStores/return.asp

    • C. 

      Http://www.compusa.com/sectors/help/return.asp?srkey=returns

  • 10. 
    What is the primary thing you need to have, aside from the item itself, in order to get your return/exchange honored?
    • A. 

      Purchase Order

    • B. 

      Gift Card

    • C. 

      Machine Receipt

    • D. 

      P.O.S.

  • 11. 
    Please select all the items that are non refundable (check all that apply)
    • A. 

      Cellphones

    • B. 

      DVD

    • C. 

      Washing Machine

    • D. 

      Repair

    • E. 

      Ink

    • F. 

      Unlocked Cellphones

    • G. 

      Radios

    • H. 

      Gift Card

    • I. 

      Card Readers

    • J. 

      TV

    • K. 

      Diagnostics

    • L. 

      Money

    • M. 

      Software

  • 12. 
    How much is the Maximum Restocking fee?
    • A. 

      5%

    • B. 

      25%

    • C. 

      15%

    • D. 

      10%

  • 13. 
    What is the maximum amount a retail store may refund to the customer's original mode of payment?
    • A. 

      $2000.00

    • B. 

      $2500.00

    • C. 

      $200.00

    • D. 

      $250.00

    • E. 

      $300.00

  • 14. 
    Refunds over (answer to the previous question) will be refunded by who?
    • A. 

      The sales person

    • B. 

      Store manager

    • C. 

      Cashier?

    • D. 

      LWS Agent

    • E. 

      Miami Corporate Office

    • F. 

      Main Store in Dade County

  • 15. 
    What is the maximum time frame for the refund - that go beyond the maximum amount a retail store can refund - by (your answer to the previous question)?
    • A. 

      5 Days

    • B. 

      30 Days

    • C. 

      20 Days

    • D. 

      20 Business Days

    • E. 

      15 Days

    • F. 

      15 Business Days

    • G. 

      10 Days

    • H. 

      10 Business Days

  • 16. 
    What Payment Methods do we accept in the retail store? (check all that apply)
    • A. 

      Paypal

    • B. 

      Visa

    • C. 

      BIll me later

    • D. 

      MasterCard

    • E. 

      E-bill me

    • F. 

      American Express

    • G. 

      Cash

    • H. 

      Discover

    • I. 

      Preferred account

    • J. 

      C.O.D

    • K. 

      Gift Card

    • L. 

      BPI

    • M. 

      Purchase orders

    • N. 

      BDO

    • O. 

      International Credit Cards

    • P. 

      Pre-paid company checks

    • Q. 

      Personal Check

  • 17. 
    What are our phone support Hours?
    • A. 

      10:00 AM to 06:00 PM EST

    • B. 

      09:00 AM to 07:00 PM EDT

    • C. 

      10:00 AM to 07:00 PM EST

    • D. 

      09:00 AM to 07:00 PM EST

    • E. 

      10:00 AM to 07:00 PM EDT

  • 18. 
    Can we ship online purchases to the retail store?
    • A. 

      Yes

    • B. 

      No

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