Tigerdirect Training Retail Certification
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What are the tools we need to use to assist the customer's concern with Retail Calls? (check all that apply)
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MACS
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Hammer
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Speakers
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Einstein
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Computer Stans
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Chair
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TigerDirect Website
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Candy
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Compusa Website
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Cellphones
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The TigerDirect Training Retail Certification quiz assesses skills in using tools like MACS and Eagle for retail calls, understanding store support, and advising on product availability and pricing. It prepares staff for effective customer interactions in retail settings.
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- 2.
What is the equivalent of MACS in the retail stores?
Explanation
The equivalent of MACS in retail stores is Eagle or Eagle System.Rate this question:
- 3.
Do we have access to the (answer in question number 2)
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Yes
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No
Correct Answer
A. NoExplanation
The answer "No" suggests that we do not have access to the answer in question number 2. This implies that the information or resource being referred to in question number 2 is not available or accessible to us.Rate this question:
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- 4.
How many stores do we currently support?
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28
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32
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29
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27
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31
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30
Correct Answer
A. 29Explanation
The correct answer is 29. This suggests that the company currently supports 29 stores.Rate this question:
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- 5.
Where in Einstein do we check if the item is available in our retail store?
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Inventory Search
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Product Search
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Product Review
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Product Manager Look-up
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Inventory Review
Correct Answer
A. Product ReviewExplanation
In order to check if an item is available in our retail store, we would typically use the "Product Review" feature in the Einstein system. This feature allows us to review the details and availability of a specific product in our inventory. By accessing the product review, we can quickly determine if the item is currently in stock and available for purchase in our retail store.Rate this question:
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- 6.
What price do we advise the customer?
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Product Review Price
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Website Price
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Price in MACS
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Competitor's price
Correct Answer
A. Website PriceExplanation
The correct answer is "Website Price". This is because the question is asking for the price that we advise the customer, and the website price refers to the price listed on our company's website. This would be the most accurate and up-to-date price that we can provide to the customer.Rate this question:
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- 7.
Do we refund gift certificates?
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No
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Yes
Correct Answer
A. NoExplanation
The answer is "No" because the question asks whether we refund gift certificates or not. Since the answer is "No", it implies that we do not provide refunds for gift certificates.Rate this question:
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- 8.
Do we price match in the store?
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No
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Yes
Correct Answer
A. YesExplanation
The given answer "Yes" suggests that the store does price match. This means that if a customer finds the same product at a lower price in another store, the store will match that price and sell the product at the lower price.Rate this question:
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- 9.
What is the link to our retail store policy?
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Http://www.tigerdirect.com/sectors/help/return.asp?srkey=returns
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Http://www.compusa.com/retailstores/compusaStores/return.asp
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Http://www.compusa.com/sectors/help/return.asp?srkey=returns
Correct Answer
A. Http://www.compusa.com/retailstores/compusaStores/return.aspExplanation
The correct answer is http://www.compusa.com/retailstores/compusaStores/return.asp because it is the only link that directly mentions the retail store policy. The other two links are either related to a different store or do not specify the retail store policy.Rate this question:
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- 10.
What is the primary thing you need to have, aside from the item itself, in order to get your return/exchange honored?
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Purchase Order
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Gift Card
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Machine Receipt
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P.O.S.
Correct Answer
A. Machine ReceiptExplanation
To get your return/exchange honored, aside from the item itself, you need to have the machine receipt. The machine receipt serves as proof of purchase and is required by the store to verify that the item was indeed bought from their establishment. Without the machine receipt, it would be difficult for the store to confirm the transaction and process the return/exchange.Rate this question:
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- 11.
Please select all the items that are non refundable (check all that apply)
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Cellphones
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DVD
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Washing Machine
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Repair
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Ink
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Unlocked Cellphones
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Radios
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Gift Card
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Card Readers
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TV
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Diagnostics
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Money
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Software
Correct Answer(s)
A. Cellphones
A. DVD
A. Repair
A. Ink
A. Unlocked Cellphones
A. Gift Card
A. Diagnostics
A. SoftwareExplanation
The items that are non-refundable include cellphones, DVD, repair services, ink, unlocked cellphones, gift cards, diagnostics, and software. These items are typically non-refundable because they are either personalized or consumable products that cannot be returned once used or opened. Additionally, services such as repair and diagnostics are non-refundable as they involve labor and expertise that cannot be reversed.Rate this question:
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- 12.
How much is the Maximum Restocking fee?
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5%
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25%
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15%
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10%
Correct Answer
A. 15%Explanation
The maximum restocking fee is 15%. This means that if a customer returns a product, the seller can charge them a fee of up to 15% of the original purchase price for restocking the item. This fee is meant to cover the costs associated with processing the return, inspecting and repackaging the product, and making it ready for resale. It is important for customers to be aware of this fee before making a purchase, as it may affect their decision to return an item.Rate this question:
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- 13.
What is the maximum amount a retail store may refund to the customer's original mode of payment?
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$2000.00
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$2500.00
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$200.00
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$250.00
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$300.00
Correct Answer
A. $250.00Explanation
A retail store may refund a maximum amount of $250.00 to the customer's original mode of payment.Rate this question:
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- 14.
Refunds over (answer to the previous question) will be refunded by who?
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The sales person
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Store manager
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Cashier?
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LWS Agent
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Miami Corporate Office
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Main Store in Dade County
Correct Answer
A. Miami Corporate OfficeExplanation
The Miami Corporate Office will be responsible for issuing refunds for the specific item mentioned in the previous question. This suggests that the refunds for this item are handled at a higher level within the company, rather than by individual salespersons, store managers, cashiers, or specific store locations.Rate this question:
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- 15.
What is the maximum time frame for the refund - that go beyond the maximum amount a retail store can refund - by (your answer to the previous question)?
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5 Days
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30 Days
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20 Days
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20 Business Days
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15 Days
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15 Business Days
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10 Days
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10 Business Days
Correct Answer
A. 10 Business DaysExplanation
The maximum time frame for a refund that exceeds the maximum amount a retail store can refund is 10 business days.Rate this question:
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- 16.
What Payment Methods do we accept in the retail store? (check all that apply)
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Paypal
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Visa
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BIll me later
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MasterCard
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E-bill me
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American Express
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Cash
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Discover
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Preferred account
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C.O.D
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Gift Card
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BPI
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Purchase orders
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BDO
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International Credit Cards
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Pre-paid company checks
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Personal Check
Correct Answer(s)
A. Visa
A. MasterCard
A. American Express
A. Cash
A. Discover
A. Preferred account
A. Gift Card
A. Purchase orders
A. International Credit Cards
A. Pre-paid company checks
A. Personal CheckExplanation
The retail store accepts a variety of payment methods including Visa, MasterCard, American Express, Cash, Discover, Preferred account, Gift Card, Purchase orders, International Credit Cards, Pre-paid company checks, and Personal Check.Rate this question:
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- 17.
What are our phone support Hours?
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10:00 AM to 06:00 PM EST
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09:00 AM to 07:00 PM EDT
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10:00 AM to 07:00 PM EST
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09:00 AM to 07:00 PM EST
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10:00 AM to 07:00 PM EDT
Correct Answer
A. 10:00 AM to 07:00 PM ESTExplanation
The correct answer is 10:00 AM to 07:00 PM EST.Rate this question:
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- 18.
Can we ship online purchases to the retail store?
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Yes
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No
Correct Answer
A. NoExplanation
Online purchases cannot be shipped to a retail store. This means that customers cannot choose to have their online purchases delivered to a physical store location for pick-up. They would have to provide a separate shipping address for the delivery of their online purchases.Rate this question:
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Quiz Review Timeline (Updated): Jan 25, 2024 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Jan 25, 2024Quiz Edited by
ProProfs Editorial Team -
Oct 04, 2010Quiz Created by
Lwsmedia2
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