Tigerdirect Training Retail Certification

The equivalent of MACS in retail stores is Eagle or Eagle System.

The maximum restocking fee is 15%. This means that if a customer returns a product, the seller can charge them a fee of up to 15% of the original purchase price for restocking the item. This fee is meant to cover the costs associated with processing the return, inspecting and repackaging the product, and making it ready for resale. It is important for customers to be aware of this fee before making a purchase, as it may affect their decision to return an item.

The Miami Corporate Office will be responsible for issuing refunds for the specific item mentioned in the previous question. This suggests that the refunds for this item are handled at a higher level within the company, rather than by individual salespersons, store managers, cashiers, or specific store locations.

In order to check if an item is available in our retail store, we would typically use the "Product Review" feature in the Einstein system. This feature allows us to review the details and availability of a specific product in our inventory. By accessing the product review, we can quickly determine if the item is currently in stock and available for purchase in our retail store.

The correct answer is http://www.compusa.com/retailstores/compusaStores/return.asp because it is the only link that directly mentions the retail store policy. The other two links are either related to a different store or do not specify the retail store policy.

The correct answer is 29. This suggests that the company currently supports 29 stores.

A retail store may refund a maximum amount of $250.00 to the customer's original mode of payment.

Online purchases cannot be shipped to a retail store. This means that customers cannot choose to have their online purchases delivered to a physical store location for pick-up. They would have to provide a separate shipping address for the delivery of their online purchases.

The tools that we need to use to assist the customer's concern with Retail Calls are MACS, Einstein, and Compusa Website. MACS is likely a software or system used for customer support, while Einstein could be an AI or data analytics tool that helps in understanding customer behavior and preferences. The Compusa Website is probably a platform or portal where customers can access information and support regarding retail products and services.

The answer "No" suggests that we do not have access to the answer in question number 2. This implies that the information or resource being referred to in question number 2 is not available or accessible to us.

The correct answer is "Website Price". This is because the question is asking for the price that we advise the customer, and the website price refers to the price listed on our company's website. This would be the most accurate and up-to-date price that we can provide to the customer.

The given answer "Yes" suggests that the store does price match. This means that if a customer finds the same product at a lower price in another store, the store will match that price and sell the product at the lower price.

The maximum time frame for a refund that exceeds the maximum amount a retail store can refund is 10 business days.

To get your return/exchange honored, aside from the item itself, you need to have the machine receipt. The machine receipt serves as proof of purchase and is required by the store to verify that the item was indeed bought from their establishment. Without the machine receipt, it would be difficult for the store to confirm the transaction and process the return/exchange.

The answer is "No" because the question asks whether we refund gift certificates or not. Since the answer is "No", it implies that we do not provide refunds for gift certificates.

The correct answer is 10:00 AM to 07:00 PM EST.

The retail store accepts a variety of payment methods including Visa, MasterCard, American Express, Cash, Discover, Preferred account, Gift Card, Purchase orders, International Credit Cards, Pre-paid company checks, and Personal Check.

The items that are non-refundable include cellphones, DVD, repair services, ink, unlocked cellphones, gift cards, diagnostics, and software. These items are typically non-refundable because they are either personalized or consumable products that cannot be returned once used or opened. Additionally, services such as repair and diagnostics are non-refundable as they involve labor and expertise that cannot be reversed.