Tep- Total Equipment Protection

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| By Tshurden
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Tshurden
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Quizzes Created: 1 | Total Attempts: 187
| Attempts: 187
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  • 1/11 Questions

    TEP is a program that replaces or repairs your device in the following scenarios (please select the correct answer):

    • Liquid Damage
    • Damage Beyond Repair
    • Lost/Stolen Phone
    • All of the Above
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About This Quiz

The TEP-Total Equipment Protection quiz assesses understanding of a device protection program, covering scenarios for device replacement or repair, associated costs, and claim limits. It's crucial for managing risks associated with mobile device usage.

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  • 2. 

    TEP costs $8 for all Sprint customers.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because TEP (Total Equipment Protection) does not cost $8 for all Sprint customers. The cost of TEP may vary depending on the specific plan or package chosen by the customer.

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  • 3. 

    The TEP App can:

    • Locate a lost/stolen device

    • Erase all content on a lost/stolen device

    • Backup Contacts

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    The TEP App is capable of performing multiple functions. It can locate a lost or stolen device, allowing the user to track its whereabouts. Additionally, it can erase all content on a lost or stolen device, ensuring that personal information remains secure. Furthermore, the app can backup contacts, providing a convenient way to save and restore important contact information. Therefore, the correct answer is that the TEP App can perform all of the mentioned functions.

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  • 4. 

    A customer with 10 lines can add TEP at any time as long as it is added to all 10 lines.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Customers who have 10 lines are allowed to add TEP (Total Equipment Protection) to their lines at any point in time, provided that they add it to all 10 lines. This means that they cannot selectively add TEP to some lines and not others.

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  • 5. 

    Without TEP, the customer can pay $35 for:

    • Fixing a damaged phone

    • Replacing with a brand new phone

    • Adding TEP when they realize they need it

    • Advice

    Correct Answer
    A. Fixing a damaged phone
    Explanation
    Without TEP (Total Equipment Protection), the customer can pay $35 for fixing a damaged phone. This means that if their phone gets damaged, they would have to bear the cost of repairing it themselves. TEP typically covers the cost of repairs for damaged phones, so without it, the customer would have to pay out of pocket. This option does not include replacing the phone with a brand new one or adding TEP later on when they realize they need it. Additionally, it does not mention receiving any advice regarding their phone.

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  • 6. 

    A customer can file up to 5 claims per year.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A customer cannot file up to 5 claims per year.

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  • 7. 

    What does Equipment Service & Repair Program (ESRP) cover?

    • Damage beyond repair

    • Normal wear and tear

    • Liquid Damage

    • Nothing

    Correct Answer
    A. Normal wear and tear
    Explanation
    The Equipment Service & Repair Program (ESRP) covers normal wear and tear. This means that if any equipment experiences damage or deterioration due to regular and expected usage over time, it will be covered under the program. However, it does not cover damage beyond repair or liquid damage.

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  • 8. 

    What does the Equipment Replacement Program (ERP) cover?

    • Lost or Stolen phone

    • Normal wear and tear

    • User Damage to phone

    • Nothing

    Correct Answer
    A. Lost or Stolen phone
    Explanation
    The Equipment Replacement Program (ERP) covers the replacement of lost or stolen phones. This means that if a phone is lost or stolen, the ERP will provide a replacement for it.

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  • 9. 

    Which program offers the best value to the customer?

    • ESRP

    • ERP

    • TEP

    • DBR

    Correct Answer
    A. TEP
    Explanation
    TEP offers the best value to the customer because it is the most cost-effective program that provides the highest benefits and meets the customer's needs efficiently.

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  • 10. 

    The customer must enroll in TEP in the first 30 days of activating a new device.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because the customer is required to enroll in TEP (Total Equipment Protection) within the initial 30 days of activating a new device. This suggests that there is a specific time frame within which the enrollment must take place, emphasizing the importance of early enrollment to ensure the device is protected.

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  • 11. 

    It is important that the customer realize the full retail cost of a replacement phone when offering TEP.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because when offering TEP (Total Equipment Protection), it is crucial for the customer to understand the full retail cost of a replacement phone. This ensures that they are aware of the potential financial implications and can make an informed decision about whether or not to opt for TEP. Knowing the cost of a replacement phone allows customers to weigh the benefits of the protection plan against the potential expense of purchasing a new device.

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Quiz Review Timeline (Updated): Mar 19, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 12, 2012
    Quiz Created by
    Tshurden
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