Tep- Total Equipment Protection

11 Questions | Total Attempts: 166

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Tep- Total Equipment Protection - Quiz

Questions and Answers
  • 1. 
    TEP is a program that replaces or repairs your device in the following scenarios (please select the correct answer):
    • A. 

      Liquid Damage

    • B. 

      Damage Beyond Repair

    • C. 

      Lost/Stolen Phone

    • D. 

      All of the Above

  • 2. 
    TEP costs $8 for all Sprint customers.
    • A. 

      True

    • B. 

      False

  • 3. 
    The TEP App can:
    • A. 

      Locate a lost/stolen device

    • B. 

      Erase all content on a lost/stolen device

    • C. 

      Backup Contacts

    • D. 

      All of the above

  • 4. 
    A customer with 10 lines can add TEP at any time as long as it is added to all 10 lines.
    • A. 

      True

    • B. 

      False

  • 5. 
    Without TEP, the customer can pay $35 for:
    • A. 

      Fixing a damaged phone

    • B. 

      Replacing with a brand new phone

    • C. 

      Adding TEP when they realize they need it

    • D. 

      Advice

  • 6. 
    A customer can file up to 5 claims per year.
    • A. 

      True

    • B. 

      False

  • 7. 
    What does Equipment Service & Repair Program (ESRP) cover?
    • A. 

      Damage beyond repair

    • B. 

      Normal wear and tear

    • C. 

      Liquid Damage

    • D. 

      Nothing

  • 8. 
    What does the Equipment Replacement Program (ERP) cover?
    • A. 

      Lost or Stolen phone

    • B. 

      Normal wear and tear

    • C. 

      User Damage to phone

    • D. 

      Nothing

  • 9. 
    Which program offers the best value to the customer?
    • A. 

      ESRP

    • B. 

      ERP

    • C. 

      TEP

    • D. 

      DBR

  • 10. 
    The customer must enroll in TEP in the first 30 days of activating a new device.
    • A. 

      True

    • B. 

      False

  • 11. 
    It is important that the customer realize the full retail cost of a replacement phone when offering TEP.
    • A. 

      True

    • B. 

      False

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