Tep- Total Equipment Protection
11 Questions
| Total Attempts: 166
Questions and Answers
- 1.TEP is a program that replaces or repairs your device in the following scenarios (please select the correct answer):
- A.
Liquid Damage
- B.
Damage Beyond Repair
- C.
Lost/Stolen Phone
- D.
All of the Above
- 2.TEP costs $8 for all Sprint customers.
- A.
True
- B.
False
- 3.The TEP App can:
- A.
Locate a lost/stolen device
- B.
Erase all content on a lost/stolen device
- C.
Backup Contacts
- D.
All of the above
- 4.A customer with 10 lines can add TEP at any time as long as it is added to all 10 lines.
- A.
True
- B.
False
- 5.Without TEP, the customer can pay $35 for:
- A.
Fixing a damaged phone
- B.
Replacing with a brand new phone
- C.
Adding TEP when they realize they need it
- D.
Advice
- 6.A customer can file up to 5 claims per year.
- A.
True
- B.
False
- 7.What does Equipment Service & Repair Program (ESRP) cover?
- A.
Damage beyond repair
- B.
Normal wear and tear
- C.
Liquid Damage
- D.
Nothing
- 8.What does the Equipment Replacement Program (ERP) cover?
- A.
Lost or Stolen phone
- B.
Normal wear and tear
- C.
User Damage to phone
- D.
Nothing
- 9.Which program offers the best value to the customer?
- A.
ESRP
- B.
ERP
- C.
TEP
- D.
DBR
- 10.The customer must enroll in TEP in the first 30 days of activating a new device.
- A.
True
- B.
False
- 11.It is important that the customer realize the full retail cost of a replacement phone when offering TEP.
- A.
True
- B.
False
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