Tep- Total Equipment Protection
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TEP is a program that replaces or repairs your device in the following scenarios (please select the correct answer):
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Liquid Damage
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Damage Beyond Repair
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Lost/Stolen Phone
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All of the Above
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The TEP-Total Equipment Protection quiz assesses understanding of a device protection program, covering scenarios for device replacement or repair, associated costs, and claim limits. It's crucial for managing risks associated with mobile device usage.
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- 2.
TEP costs $8 for all Sprint customers.
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because TEP (Total Equipment Protection) does not cost $8 for all Sprint customers. The cost of TEP may vary depending on the specific plan or package chosen by the customer.Rate this question:
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- 3.
The TEP App can:
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Locate a lost/stolen device
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Erase all content on a lost/stolen device
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Backup Contacts
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All of the above
Correct Answer
A. All of the aboveExplanation
The TEP App is capable of performing multiple functions. It can locate a lost or stolen device, allowing the user to track its whereabouts. Additionally, it can erase all content on a lost or stolen device, ensuring that personal information remains secure. Furthermore, the app can backup contacts, providing a convenient way to save and restore important contact information. Therefore, the correct answer is that the TEP App can perform all of the mentioned functions.Rate this question:
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- 4.
A customer with 10 lines can add TEP at any time as long as it is added to all 10 lines.
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True
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False
Correct Answer
A. TrueExplanation
Customers who have 10 lines are allowed to add TEP (Total Equipment Protection) to their lines at any point in time, provided that they add it to all 10 lines. This means that they cannot selectively add TEP to some lines and not others.Rate this question:
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- 5.
Without TEP, the customer can pay $35 for:
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Fixing a damaged phone
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Replacing with a brand new phone
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Adding TEP when they realize they need it
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Advice
Correct Answer
A. Fixing a damaged phoneExplanation
Without TEP (Total Equipment Protection), the customer can pay $35 for fixing a damaged phone. This means that if their phone gets damaged, they would have to bear the cost of repairing it themselves. TEP typically covers the cost of repairs for damaged phones, so without it, the customer would have to pay out of pocket. This option does not include replacing the phone with a brand new one or adding TEP later on when they realize they need it. Additionally, it does not mention receiving any advice regarding their phone.Rate this question:
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- 6.
A customer can file up to 5 claims per year.
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True
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False
Correct Answer
A. FalseExplanation
A customer cannot file up to 5 claims per year.Rate this question:
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- 7.
What does Equipment Service & Repair Program (ESRP) cover?
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Damage beyond repair
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Normal wear and tear
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Liquid Damage
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Nothing
Correct Answer
A. Normal wear and tearExplanation
The Equipment Service & Repair Program (ESRP) covers normal wear and tear. This means that if any equipment experiences damage or deterioration due to regular and expected usage over time, it will be covered under the program. However, it does not cover damage beyond repair or liquid damage.Rate this question:
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- 8.
What does the Equipment Replacement Program (ERP) cover?
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Lost or Stolen phone
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Normal wear and tear
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User Damage to phone
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Nothing
Correct Answer
A. Lost or Stolen phoneExplanation
The Equipment Replacement Program (ERP) covers the replacement of lost or stolen phones. This means that if a phone is lost or stolen, the ERP will provide a replacement for it.Rate this question:
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- 9.
Which program offers the best value to the customer?
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ESRP
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ERP
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TEP
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DBR
Correct Answer
A. TEPExplanation
TEP offers the best value to the customer because it is the most cost-effective program that provides the highest benefits and meets the customer's needs efficiently.Rate this question:
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- 10.
The customer must enroll in TEP in the first 30 days of activating a new device.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because the customer is required to enroll in TEP (Total Equipment Protection) within the initial 30 days of activating a new device. This suggests that there is a specific time frame within which the enrollment must take place, emphasizing the importance of early enrollment to ensure the device is protected.Rate this question:
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- 11.
It is important that the customer realize the full retail cost of a replacement phone when offering TEP.
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True
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False
Correct Answer
A. TrueExplanation
The statement is true because when offering TEP (Total Equipment Protection), it is crucial for the customer to understand the full retail cost of a replacement phone. This ensures that they are aware of the potential financial implications and can make an informed decision about whether or not to opt for TEP. Knowing the cost of a replacement phone allows customers to weigh the benefits of the protection plan against the potential expense of purchasing a new device.Rate this question:
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Quiz Review Timeline (Updated): Mar 19, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 19, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 12, 2012Quiz Created by
Tshurden
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