Tep- Total Equipment Protection

Explanation
The correct answer is "All of the Above". TEP, which stands for Total Equipment Protection, is a program that provides coverage for various scenarios including liquid damage, damage beyond repair, and lost/stolen phone. This means that if your device is damaged by liquid, is beyond repair, or gets lost or stolen, TEP will replace or repair it.

Explanation
The statement is false because TEP (Total Equipment Protection) does not cost $8 for all Sprint customers. The cost of TEP may vary depending on the specific plan or package chosen by the customer.

Explanation
The TEP App is capable of performing multiple functions. It can locate a lost or stolen device, allowing the user to track its whereabouts. Additionally, it can erase all content on a lost or stolen device, ensuring that personal information remains secure. Furthermore, the app can backup contacts, providing a convenient way to save and restore important contact information. Therefore, the correct answer is that the TEP App can perform all of the mentioned functions.

Explanation
Customers who have 10 lines are allowed to add TEP (Total Equipment Protection) to their lines at any point in time, provided that they add it to all 10 lines. This means that they cannot selectively add TEP to some lines and not others.

Explanation
Without TEP (Total Equipment Protection), the customer can pay $35 for fixing a damaged phone. This means that if their phone gets damaged, they would have to bear the cost of repairing it themselves. TEP typically covers the cost of repairs for damaged phones, so without it, the customer would have to pay out of pocket. This option does not include replacing the phone with a brand new one or adding TEP later on when they realize they need it. Additionally, it does not mention receiving any advice regarding their phone.

Explanation
A customer cannot file up to 5 claims per year.

Explanation
The Equipment Service & Repair Program (ESRP) covers normal wear and tear. This means that if any equipment experiences damage or deterioration due to regular and expected usage over time, it will be covered under the program. However, it does not cover damage beyond repair or liquid damage.

Explanation
The Equipment Replacement Program (ERP) covers the replacement of lost or stolen phones. This means that if a phone is lost or stolen, the ERP will provide a replacement for it.

Explanation
TEP offers the best value to the customer because it is the most cost-effective program that provides the highest benefits and meets the customer's needs efficiently.

Explanation
The statement is true because the customer is required to enroll in TEP (Total Equipment Protection) within the initial 30 days of activating a new device. This suggests that there is a specific time frame within which the enrollment must take place, emphasizing the importance of early enrollment to ensure the device is protected.

Explanation
The statement is true because when offering TEP (Total Equipment Protection), it is crucial for the customer to understand the full retail cost of a replacement phone. This ensures that they are aware of the potential financial implications and can make an informed decision about whether or not to opt for TEP. Knowing the cost of a replacement phone allows customers to weigh the benefits of the protection plan against the potential expense of purchasing a new device.