Telemarketing Quiz

31 Questions | Total Attempts: 84

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Telemarketing Quiz

Answer each of the true/false and multiple choice questions in the quiz. We will provide an explanation of each answer during the quiz and report your score upon completion.


Questions and Answers
  • 1. 
    Only the federal government operates a No Call list, so you are completely protected from telemarketers if you are on this list. True or False?
    • A. 

      True

    • B. 

      False

  • 2. 
    You receive a call from a telemarketer, and you are not interested in what they have to offer. What is the best response?
    • A. 

      Yell and hang up.

    • B. 

      Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.

    • C. 

      Listen to what the telemarketer has to say, but say that you are not interested at this time

  • 3. 
    If you are victimized by a telemarketer, which of the following organizations might you contact?
    • A. 

      Iowa Attorney General's Office

    • B. 

      FTC (Federal Trade Commission)

    • C. 

      FCC (Federal Communications Commission) All of the above.

  • 4. 
    If my phone number changes, will I remain on the No Call list because my name is on the list?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Neither

  • 5. 
     What does FTC stand for? 
  • 6. 
    • A. 

      Cheap products

    • B. 

      High-pressure sales tactics (for example, "This offer won't last!")

    • C. 

      "Free" vacations

    • D. 

      All of the above

  • 7. 
    A charity that you have never heard of before calls you, and tells you that if you want to make a donation, you have to do it now, over the phone. What is the better response?
    • A. 

      Make the donation, and trust that the charity is legitimate

    • B. 

      Ask the charity to mail their information to you

  • 8. 
    If my name is on the no call list, I will receive no telemarketing phone calls from any source. True or False?
    • A. 

      True

    • B. 

      False

  • 9. 
    I will instantly be on the No Call list when I register. True or False?
    • A. 

      True

    • B. 

      False

  • 10. 
    You receive a call from a telemarketer, and the person threatens you, intimidates you, and uses profane or obscene language. Of what crime is the telemarketer guilty?
    • A. 

      Class A Felony

    • B. 

      Class A Misdemeanor

    • C. 

      The telemarketer has not committed a crime

  • 11. 
    Congress can ban automated dialing calls without violating a company's First Amendment Free Speech Rights. True or False?
    • A. 

      True

    • B. 

      False

  • 12. 
    Wireless numbers are included on the Iowa No Call list. True or False?
    • A. 

      True

    • B. 

      False

  • 13. 
    I can register for the No Call list either by phone or online. True or False?
    • A. 

      True

    • B. 

      False

  • 14. 
    You have already conducted business with a telemarketer. You are dissatisfied with his or her service, and you are beginning to worry that you have been defrauded. What should you do?
    • A. 

      If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.

    • B. 

      Contact local, state, or federal law enforcement authorities as soon as possible

    • C. 

      Simply stop working with that telemarketer. Since most telemarketers are legitimate, this was probably just a bad transaction.

  • 15. 
    You receive a telephone call from someone claiming to be with a credit card company. The telemarketer tells you that you need to buy "loss protection" insurance. Should you buy it?
    • A. 

      Yes. Recent changes in the law mean you are liable for all unauthorized charges.

    • B. 

      No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing charges

  • 16. 
    How can you tell if a telemarketer is legitimate?
    • A. 

      Ask the FBI for a list of legitimate telemarketers.

    • B. 

      Ask theI Iowa Attorney General for a list of legitimate telemarketers.

    • C. 

      Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.

  • 17. 
    I can register my business phone number on the No Call list. True or False?
    • A. 

      True

    • B. 

      False

  • 18. 
    The No Call List will prohibit calls from debt collectors. True or False?
    • A. 

      True

    • B. 

      False

  • 19. 
    Are you eligible for employment in the United States?
    • A. 

      Yes

    • B. 

      No

  • 20. 
    Do you own a  working car?
    • A. 

      Yes

    • B. 

      No

  • 21. 
    I do a thorough job when working?
    • A. 

      Strongly Agree

    • B. 

      Agree

    • C. 

      Disagree

    • D. 

      Strongly Disagree

    • E. 

      Don't Know

  • 22. 
    How many days in the last 6 months have you been late to work?
    • A. 

      1-3

    • B. 

      0

    • C. 

      None

    • D. 

      4-5

    • E. 

      Both B and C

  • 23. 
    Do you have previous telemarketing expereince?
    • A. 

      Yes

    • B. 

      No

  • 24. 
    What does a CSR mean?
    • A. 

      Customer Services Representative

    • B. 

      Client Service Representative

    • C. 

      Telemarketing

    • D. 

      Sells

    • E. 

      None of above

  • 25. 
    How many times have you call into work, when you were not actually sick.  Just did not want to go to work.
    • A. 

      1 time

    • B. 

      More than once

    • C. 

      None

  • 26. 
    Are you a least 18 years old?
    • A. 

      Yes

    • B. 

      No

  • 27. 
    I like working by myself, rather than in large groups?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Sometimes

  • 28. 
    Are you available to work more hours during peak periods?
    • A. 

      Yes

    • B. 

      No

  • 29. 
    You are working with other employees who refuse to do their jobs, seem to think they are entitled not to work and think that when they do something that requires them to take a break from playing online games or texting that they should receive a pat on the back. These two grown  employees the administrative assistant and receptionist in  your department. They seem to think that answering the phones aren't their job and that they have the most difficult job in the department. They do absolutely nothing but complain about being treated unfairly.What would you do?
    • A. 

      Complained to the manager along with several others but the manager also turns a blind eye and promises changes.

    • B. 

      Is this form of Gaslighting

    • C. 

      Appalling Worthless Co-Worker

    • D. 

      Went to upper manager of my direct manager and complained

    • E. 

      Just worried about doing my job right and it get done.

  • 30. 
    So what  "Selling Sustainably" means:
    • A. 

      Acting ethically

    • B. 

      Acting effectively - maximizing each opportunity to help a customer, and earn their business, in these difficult times especially

    • C. 

      Satisfying our customer so that we earn their ongoing business

    • D. 

      In so doing, strengthening our employer's business, our supplier's business, and our own position as a responsible, ethical employee

    • E. 

      All of the above

  • 31. 
     Please watch this Video