Telemarketing Quiz

31 Questions | Total Attempts: 298

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Telemarketing Quiz

Answer each of the true/false and multiple choice questions in the quiz. We will provide an explanation of each answer during the quiz and report your score upon completion.


Questions and Answers
  • 1. 
    Only the federal government operates a No Call list, so you are completely protected from telemarketers if you are on this list. True or False?
    • A. 

      True

    • B. 

      False

  • 2. 
    You receive a call from a telemarketer, and you are not interested in what they have to offer. What is the best response?
    • A. 

      Yell and hang up.

    • B. 

      Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.

    • C. 

      Listen to what the telemarketer has to say, but say that you are not interested at this time

  • 3. 
    If you are victimized by a telemarketer, which of the following organizations might you contact?
    • A. 

      Iowa Attorney General's Office

    • B. 

      FTC (Federal Trade Commission)

    • C. 

      FCC (Federal Communications Commission) All of the above.

  • 4. 
    If my phone number changes, will I remain on the No Call list because my name is on the list?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Neither

  • 5. 
     What does FTC stand for? 
  • 6. 
    Which of the following are often trademarks of fraudulent sales callers?
    • A. 

      Cheap products

    • B. 

      High-pressure sales tactics (for example, "This offer won't last!")

    • C. 

      "Free" vacations

    • D. 

      All of the above

  • 7. 
    A charity that you have never heard of before calls you, and tells you that if you want to make a donation, you have to do it now, over the phone. What is the better response?
    • A. 

      Make the donation, and trust that the charity is legitimate

    • B. 

      Ask the charity to mail their information to you

  • 8. 
    If my name is on the no call list, I will receive no telemarketing phone calls from any source. True or False?
    • A. 

      True

    • B. 

      False

  • 9. 
    I will instantly be on the No Call list when I register. True or False?
    • A. 

      True

    • B. 

      False

  • 10. 
    You receive a call from a telemarketer, and the person threatens you, intimidates you, and uses profane or obscene language. Of what crime is the telemarketer guilty?
    • A. 

      Class A Felony

    • B. 

      Class A Misdemeanor

    • C. 

      The telemarketer has not committed a crime

  • 11. 
    Congress can ban automated dialing calls without violating a company's First Amendment Free Speech Rights. True or False?
    • A. 

      True

    • B. 

      False

  • 12. 
    Wireless numbers are included on the Iowa No Call list. True or False?
    • A. 

      True

    • B. 

      False

  • 13. 
    I can register for the No Call list either by phone or online. True or False?
    • A. 

      True

    • B. 

      False

  • 14. 
    You have already conducted business with a telemarketer. You are dissatisfied with his or her service, and you are beginning to worry that you have been defrauded. What should you do?
    • A. 

      If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.

    • B. 

      Contact local, state, or federal law enforcement authorities as soon as possible

    • C. 

      Simply stop working with that telemarketer. Since most telemarketers are legitimate, this was probably just a bad transaction.

  • 15. 
    You receive a telephone call from someone claiming to be with a credit card company. The telemarketer tells you that you need to buy "loss protection" insurance. Should you buy it?
    • A. 

      Yes. Recent changes in the law mean you are liable for all unauthorized charges.

    • B. 

      No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing charges

  • 16. 
    How can you tell if a telemarketer is legitimate?
    • A. 

      Ask the FBI for a list of legitimate telemarketers.

    • B. 

      Ask theI Iowa Attorney General for a list of legitimate telemarketers.

    • C. 

      Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.

  • 17. 
    I can register my business phone number on the No Call list. True or False?
    • A. 

      True

    • B. 

      False

  • 18. 
    The No Call List will prohibit calls from debt collectors. True or False?
    • A. 

      True

    • B. 

      False

  • 19. 
    Are you eligible for employment in the United States?
    • A. 

      Yes

    • B. 

      No

  • 20. 
    Do you own a  working car?
    • A. 

      Yes

    • B. 

      No

  • 21. 
    I do a thorough job when working?
    • A. 

      Strongly Agree

    • B. 

      Agree

    • C. 

      Disagree

    • D. 

      Strongly Disagree

    • E. 

      Don't Know

  • 22. 
    How many days in the last 6 months have you been late to work?
    • A. 

      1-3

    • B. 

      0

    • C. 

      None

    • D. 

      4-5

    • E. 

      Both B and C

  • 23. 
    Do you have previous telemarketing expereince?
    • A. 

      Yes

    • B. 

      No

  • 24. 
    What does a CSR mean?
    • A. 

      Customer Services Representative

    • B. 

      Client Service Representative

    • C. 

      Telemarketing

    • D. 

      Sells

    • E. 

      None of above

  • 25. 
    How many times have you call into work, when you were not actually sick.  Just did not want to go to work.
    • A. 

      1 time

    • B. 

      More than once

    • C. 

      None

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