Telemarketing Quiz
Answer each of the true/false and multiple choice questions in the quiz. We will provide an explanation of each answer during the quiz and report your score upon completion.
- 1.Only the federal government operates a No Call list, so you are completely protected from telemarketers if you are on this list. True or False?
- A.
True
- B.
False
- 2.You receive a call from a telemarketer, and you are not interested in what they have to offer. What is the best response?
- A.
Yell and hang up.
- B.
Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.
- C.
Listen to what the telemarketer has to say, but say that you are not interested at this time
- 3.If you are victimized by a telemarketer, which of the following organizations might you contact?
- A.
Iowa Attorney General's Office
- B.
FTC (Federal Trade Commission)
- C.
FCC (Federal Communications Commission) All of the above.
- 4.If my phone number changes, will I remain on the No Call list because my name is on the list?
- A.
Yes
- B.
No
- C.
Neither
- 5.What does FTC stand for?
- 6.Which of the following are often trademarks of fraudulent sales callers?
- A.
Cheap products
- B.
High-pressure sales tactics (for example, "This offer won't last!")
- C.
"Free" vacations
- D.
All of the above
- 7.A charity that you have never heard of before calls you, and tells you that if you want to make a donation, you have to do it now, over the phone. What is the better response?
- A.
Make the donation, and trust that the charity is legitimate
- B.
Ask the charity to mail their information to you
- 8.If my name is on the no call list, I will receive no telemarketing phone calls from any source. True or False?
- A.
True
- B.
False
- 9.I will instantly be on the No Call list when I register. True or False?
- A.
True
- B.
False
- 10.You receive a call from a telemarketer, and the person threatens you, intimidates you, and uses profane or obscene language. Of what crime is the telemarketer guilty?
- A.
Class A Felony
- B.
Class A Misdemeanor
- C.
The telemarketer has not committed a crime
- 11.Congress can ban automated dialing calls without violating a company's First Amendment Free Speech Rights. True or False?
- A.
True
- B.
False
- 12.Wireless numbers are included on the Iowa No Call list. True or False?
- A.
True
- B.
False
- 13.I can register for the No Call list either by phone or online. True or False?
- A.
True
- B.
False
- 14.You have already conducted business with a telemarketer. You are dissatisfied with his or her service, and you are beginning to worry that you have been defrauded. What should you do?
- A.
If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.
- B.
Contact local, state, or federal law enforcement authorities as soon as possible
- C.
Simply stop working with that telemarketer. Since most telemarketers are legitimate, this was probably just a bad transaction.
- 15.You receive a telephone call from someone claiming to be with a credit card company. The telemarketer tells you that you need to buy "loss protection" insurance. Should you buy it?
- A.
Yes. Recent changes in the law mean you are liable for all unauthorized charges.
- B.
No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing charges
- 16.How can you tell if a telemarketer is legitimate?
- A.
Ask the FBI for a list of legitimate telemarketers.
- B.
Ask theI Iowa Attorney General for a list of legitimate telemarketers.
- C.
Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.
- 17.I can register my business phone number on the No Call list. True or False?
- A.
True
- B.
False
- 18.The No Call List will prohibit calls from debt collectors. True or False?
- A.
True
- B.
False
- 19.Are you eligible for employment in the United States?
- A.
Yes
- B.
No
- 20.Do you own a working car?
- A.
Yes
- B.
No
- 21.I do a thorough job when working?
- A.
Strongly Agree
- B.
Agree
- C.
Disagree
- D.
Strongly Disagree
- E.
Don't Know
- 22.How many days in the last 6 months have you been late to work?
- A.
1-3
- B.
0
- C.
None
- D.
4-5
- E.
Both B and C
- 23.Do you have previous telemarketing expereince?
- A.
Yes
- B.
No
- 24.What does a CSR mean?
- A.
Customer Services Representative
- B.
Client Service Representative
- C.
Telemarketing
- D.
Sells
- E.
None of above
- 25.How many times have you call into work, when you were not actually sick. Just did not want to go to work.
- A.
1 time
- B.
More than once
- C.
None
Questions: 100 | Attempts: 15417 | Last updated: Oct 7, 2020
-
Sample QuestionDifferent strategies are suitable for different companies depending on their particular situation. This is articulated by the “EPRG Framework”. What are the four options of the EPRG Framework?
Questions: 20 | Attempts: 14313 | Last updated: Nov 8, 2021
-
Sample QuestionA marketing plan does not have to be
Questions: 43 | Attempts: 7524 | Last updated: Sep 30, 2020
-
Sample QuestionAccording to the text, marketing means "selling" or "advertising."
Back to top