Telemarketing Quiz
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Only the federal government operates a No Call list, so you are completely protected from telemarketers if you are on this list. True or False?
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True
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False
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Answer each of the true/false and multiple choice questions in the quiz. We will provide an explanation of each answer during the quiz and report your score upon completion.
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- 2.
You receive a call from a telemarketer, and you are not interested in what they have to offer. What is the best response?
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Yell and hang up.
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Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.
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Listen to what the telemarketer has to say, but say that you are not interested at this time
Correct Answer
A. Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.Explanation
Under Federal law, if a company calls you after you have told them not to call you again, you may sue the company for $500, or your actual damages, whichever is greater. You can also file complaints with the Attorney General.Rate this question:
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- 3.
If you are victimized by a telemarketer, which of the following organizations might you contact?
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Iowa Attorney General's Office
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FTC (Federal Trade Commission)
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FCC (Federal Communications Commission) All of the above.
Correct Answer
A. FCC (Federal Communications Commission) All of the above.Explanation
Below is the contact information for each of the agencies:
Iowa Attorney General's Office: (800) 392-8222
Federal Trade Commission: (202) 326-3761
Federal Communications Commission: (888) 225-5322Rate this question:
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- 4.
If my phone number changes, will I remain on the No Call list because my name is on the list?
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Yes
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No
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Neither
Correct Answer
A. NoExplanation
If your phone number changes, you will not remain on the No Call list because the list is based on phone numbers, not names. The No Call list is designed to prevent telemarketers from contacting specific phone numbers that are registered on the list. Therefore, if your phone number changes, you will need to update your new number on the No Call list to continue receiving protection against unwanted telemarketing calls.Rate this question:
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- 5.
What does FTC stand for?
Correct Answer
Federal Trade Commission
Iowa Law
All of the above.Explanation
The correct answer is "Federal Trade Commission, Iowa Law, All of the above." This means that FTC stands for Federal Trade Commission and Iowa Law. Additionally, all of the options provided are correct answers, indicating that FTC can stand for any of these options.Rate this question:
- 6.
Which of the following are often trademarks of fraudulent sales callers?
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Cheap products
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High-pressure sales tactics (for example, "This offer won't last!")
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"Free" vacations
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All of the above
Correct Answer
A. All of the aboveExplanation
Common tactics also include phony prizes, investments in oil leases, gemstones, and substandard office supplies. The Federal Trade Commission estimates that American consumers lose $40 billion each year from fraudulent phone practices. More recently, criminals will pose as court employees and tell their victim that they have been chosen for jury duty. The criminal will then ask to "verify" information such as their name, social security number, and credit card number. To hear a samples of a real fraudulent telemarketers' conversation, go to the Department of Justice's website (go to the middle of the page, and find "Charity Scheme," "Prize-Promotion Scheme," and "Rip-and-Tear Scheme.").Rate this question:
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- 7.
A charity that you have never heard of before calls you, and tells you that if you want to make a donation, you have to do it now, over the phone. What is the better response?
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Make the donation, and trust that the charity is legitimate
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Ask the charity to mail their information to you
Correct Answer
A. Ask the charity to mail their information to youExplanation
You may also ask for the address and phone number of the firm calling you. Be cautious if the caller will not send you information through the mail or tell you their contact information.Rate this question:
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- 8.
If my name is on the no call list, I will receive no telemarketing phone calls from any source. True or False?
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True
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False
Correct Answer
A. FalseExplanation
Neither the Missouri nor the national Do Not Call list prevents all unwanted telephone calls. Telephone companies, companies with which you have a current business relationship, companies that you have invited to call you, and most non-profit groups and charities may call numbers in the No Call registries.Rate this question:
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- 9.
I will instantly be on the No Call list when I register. True or False?
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True
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False
Correct Answer
A. FalseExplanation
The Attorney General's Office will submit names of individuals on the Missouri No Call list to telemarketers every three months. Telemarketers covered by the national Do Not Call registry have up to thirty-one days from the date that you register to cease callingRate this question:
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- 10.
You receive a call from a telemarketer, and the person threatens you, intimidates you, and uses profane or obscene language. Of what crime is the telemarketer guilty?
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Class A Felony
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Class A Misdemeanor
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The telemarketer has not committed a crime
Correct Answer
A. Class A MisdemeanorExplanation
The punishment for a Class A misdemeanor is up to one year in prisonRate this question:
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- 11.
Congress can ban automated dialing calls without violating a company's First Amendment Free Speech Rights. True or False?
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True
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False
Correct Answer
A. TrueExplanation
Congress has decided that automated calls invade privacy, a decision that gives them more power to limit commercial speech.Rate this question:
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- 12.
Wireless numbers are included on the Iowa No Call list. True or False?
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True
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False
Correct Answer
A. FalseExplanation
Wireless numbers are included on the national Do Not Call registry, but not on the Missouri No Call List. State law does not allow the Attorney General to register wireless numbers in the No Call database. The Attorney General has urged the Missouri legislature to change this law for the past several years.Rate this question:
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- 13.
I can register for the No Call list either by phone or online. True or False?
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True
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False
Correct Answer
A. TrueExplanation
You can register for the Missouri No Call database by visiting the Attorney General's website, or by calling toll-free 1-866-662-2551. You can register for the national Do Not Call registry by going to www.donotcall.gov, or by calling toll-free 1-888-382-1222.Rate this question:
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- 14.
You have already conducted business with a telemarketer. You are dissatisfied with his or her service, and you are beginning to worry that you have been defrauded. What should you do?
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If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.
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Contact local, state, or federal law enforcement authorities as soon as possible
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Simply stop working with that telemarketer. Since most telemarketers are legitimate, this was probably just a bad transaction.
Correct Answer
A. If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.Explanation
The U.S. Department of Justice warns that many fraudulent telemarketers will keep a "customer service department" in order to delay or prevent returning any money as long as possible. They often offer "gimme gifts" or a partial refund to appease their victims. The longer you go without reporting a fraudulent telemarketer, the longer that person can operate to steal from other peopleRate this question:
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- 15.
You receive a telephone call from someone claiming to be with a credit card company. The telemarketer tells you that you need to buy "loss protection" insurance. Should you buy it?
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Yes. Recent changes in the law mean you are liable for all unauthorized charges.
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No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing charges
Correct Answer
A. No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing chargesExplanation
The FTC says "worthless credit card loss protection is a popular offering for promoters trying to exploit consumer uncertainty." Fraudulent telemarketers might also claim that a computer bug or virus makes it easy for thieves to place charges on your card, or that they are from the card's security department and want to activate the "protection feature" on your card. These claims are not legitimate.Rate this question:
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- 16.
How can you tell if a telemarketer is legitimate?
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Ask the FBI for a list of legitimate telemarketers.
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Ask theI Iowa Attorney General for a list of legitimate telemarketers.
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Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.
Correct Answer
A. Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.Explanation
Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website. Maintaining a list of "legitimate" and "fraudulent" telemarketers would be impossible. Every day, legitimate telemarketers go out of business and fraudulent ones go into business. The best defense against fraud is to never feel rushed or forced into a decision, and never make a decision without learning about the telemarketer from another source.Rate this question:
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- 17.
I can register my business phone number on the No Call list. True or False?
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True
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False
Correct Answer
A. FalseExplanation
Both the Iowa and the National No Call registries are for residential phone numbers only.Rate this question:
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- 18.
The No Call List will prohibit calls from debt collectors. True or False?
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True
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False
Correct Answer
A. FalseExplanation
Iowa's No Call statute does not prohibit calls from debt collectors. Consumers do have rights, however, against abuse by debt collectors. For an overview of the federal Fair Debt Collection Act, go to the FTC's website. You can also file a complaint against a debt collector with the Iowa Attorney GeneralRate this question:
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- 19.
Are you eligible for employment in the United States?
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Yes
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No
Correct Answer
A. YesExplanation
The given answer is "Yes" because the question is asking if the person is eligible for employment in the United States. By answering "Yes," it implies that the person is indeed eligible for employment in the United States.Rate this question:
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- 20.
Do you own a working car?
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Yes
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No
Correct Answer
A. YesExplanation
The answer "Yes" indicates that the person does own a working car.Rate this question:
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- 21.
I do a thorough job when working?
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Strongly Agree
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Agree
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Disagree
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Strongly Disagree
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Don't Know
Correct Answer
A. Strongly AgreeExplanation
The answer "Strongly Agree" suggests that the person believes they do a thorough job when working. This indicates that they are confident in their ability to complete tasks diligently and pay attention to detail. They likely take their work seriously and strive for excellence in their performance.Rate this question:
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- 22.
How many days in the last 6 months have you been late to work?
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1-3
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0
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None
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4-5
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Both B and C
Correct Answer
A. Both B and CExplanation
The correct answer is "Both B and C" because if someone has been late to work 0 days in the last 6 months, it can be considered as "None" as well. Therefore, both options B ("0") and C ("None") are correct.Rate this question:
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- 23.
Do you have previous telemarketing expereince?
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Yes
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No
Correct Answer
A. YesExplanation
The given correct answer is "Yes" because it indicates that the person has previous telemarketing experience.Rate this question:
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- 24.
What does a CSR mean?
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Customer Services Representative
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Client Service Representative
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Telemarketing
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Sells
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None of above
Correct Answer
A. Customer Services RepresentativeExplanation
A CSR, or Customer Services Representative, is an individual who interacts with customers on behalf of a company. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. This role requires strong communication and problem-solving skills to ensure customer satisfaction. The other options, such as Client Service Representative, Telemarketing, and Sells, do not accurately define what a CSR is.Rate this question:
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- 25.
How many times have you call into work, when you were not actually sick. Just did not want to go to work.
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1 time
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More than once
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None
Correct Answer
A. NoneExplanation
The correct answer is "None" because the question is asking how many times the person has called into work when they were not actually sick but just did not want to go to work. Since the person has not called in sick for this reason, the answer is "None".Rate this question:
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- 26.
Are you a least 18 years old?
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Yes
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No
Correct Answer
A. YesExplanation
The given correct answer is "Yes" because the question asks if the person is at least 18 years old, and by selecting "Yes," it indicates that the person is indeed 18 years old or older.Rate this question:
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- 27.
I like working by myself, rather than in large groups?
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Yes
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No
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Sometimes
Correct Answer
A. NoExplanation
The answer "No" suggests that the person does not prefer working by themselves and instead prefers working in large groups.Rate this question:
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- 28.
Are you available to work more hours during peak periods?
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Yes
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No
Correct Answer
A. YesExplanation
The answer "Yes" suggests that the person is indeed available to work more hours during peak periods. This implies that they are willing to put in extra effort and time when needed, which can be beneficial for the company during busy periods. It shows their flexibility and dedication towards their work.Rate this question:
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- 29.
You are working with other employees who refuse to do their jobs, seem to think they are entitled not to work and think that when they do something that requires them to take a break from playing online games or texting that they should receive a pat on the back. These two grown employees the administrative assistant and receptionist in your department. They seem to think that answering the phones aren't their job and that they have the most difficult job in the department. They do absolutely nothing but complain about being treated unfairly.What would you do?
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Complained to the manager along with several others but the manager also turns a blind eye and promises changes.
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Is this form of Gaslighting
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Appalling Worthless Co-Worker
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Went to upper manager of my direct manager and complained
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Just worried about doing my job right and it get done.
Correct Answer
A. Went to upper manager of my direct manager and complainedExplanation
The correct answer suggests that the individual took the initiative to escalate the issue by going to the upper manager of their direct manager to complain. This action shows that they are proactive in addressing the problem and seeking a resolution.Rate this question:
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- 30.
So what "Selling Sustainably" means:
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Acting ethically
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Acting effectively - maximizing each opportunity to help a customer, and earn their business, in these difficult times especially
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Satisfying our customer so that we earn their ongoing business
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In so doing, strengthening our employer's business, our supplier's business, and our own position as a responsible, ethical employee
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All of the above
Correct Answer
A. All of the aboveExplanation
Selling Sustainably is about creating a venue where more of us, more often, can earn business, create partnerships, and more consciously operate every day.Rate this question:
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- 31.
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Current Version
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Mar 21, 2023Quiz Edited by
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Nov 06, 2009Quiz Created by
Ankenytemp
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