Telemarketing Quiz

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  • 1/31 Questions

    I can register for the No Call list either by phone or online. True or False?

    • True
    • False
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About This Quiz

Answer each of the true/false and multiple choice questions in the quiz. We will provide an explanation of each answer during the quiz and report your score upon completion.

Telemarketing Quiz - Quiz

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  • 2. 

    Are you a least 18 years old?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The given correct answer is "Yes" because the question asks if the person is at least 18 years old, and by selecting "Yes," it indicates that the person is indeed 18 years old or older.

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  • 3. 

    Are you available to work more hours during peak periods?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The answer "Yes" suggests that the person is indeed available to work more hours during peak periods. This implies that they are willing to put in extra effort and time when needed, which can be beneficial for the company during busy periods. It shows their flexibility and dedication towards their work.

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  • 4. 

    A charity that you have never heard of before calls you, and tells you that if you want to make a donation, you have to do it now, over the phone. What is the better response?

    • Make the donation, and trust that the charity is legitimate

    • Ask the charity to mail their information to you

    Correct Answer
    A. Ask the charity to mail their information to you
    Explanation
    You may also ask for the address and phone number of the firm calling you. Be cautious if the caller will not send you information through the mail or tell you their contact information.

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  • 5. 

    What does a CSR mean?

    • Customer Services Representative

    • Client Service Representative

    • Telemarketing

    • Sells

    • None of above

    Correct Answer
    A. Customer Services Representative
    Explanation
    A CSR, or Customer Services Representative, is an individual who interacts with customers on behalf of a company. They are responsible for addressing customer inquiries, resolving complaints, and providing information about products or services. This role requires strong communication and problem-solving skills to ensure customer satisfaction. The other options, such as Client Service Representative, Telemarketing, and Sells, do not accurately define what a CSR is.

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  • 6. 

    If my phone number changes, will I remain on the No Call list because my name is on the list?

    • Yes

    • No

    • Neither

    Correct Answer
    A. No
    Explanation
    If your phone number changes, you will not remain on the No Call list because the list is based on phone numbers, not names. The No Call list is designed to prevent telemarketers from contacting specific phone numbers that are registered on the list. Therefore, if your phone number changes, you will need to update your new number on the No Call list to continue receiving protection against unwanted telemarketing calls.

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  • 7. 

    You receive a telephone call from someone claiming to be with a credit card company. The telemarketer tells you that you need to buy "loss protection" insurance. Should you buy it?

    • Yes. Recent changes in the law mean you are liable for all unauthorized charges.

    • No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing charges

    Correct Answer
    A. No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing charges
    Explanation
    The FTC says "worthless credit card loss protection is a popular offering for promoters trying to exploit consumer uncertainty." Fraudulent telemarketers might also claim that a computer bug or virus makes it easy for thieves to place charges on your card, or that they are from the card's security department and want to activate the "protection feature" on your card. These claims are not legitimate.

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  • 8. 

     What does FTC stand for? 

    Correct Answer
    Federal Trade Commission
    Iowa Law
    All of the above.
    Explanation
    The correct answer is "Federal Trade Commission, Iowa Law, All of the above." This means that FTC stands for Federal Trade Commission and Iowa Law. Additionally, all of the options provided are correct answers, indicating that FTC can stand for any of these options.

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  • 9. 

    I do a thorough job when working?

    • Strongly Agree

    • Agree

    • Disagree

    • Strongly Disagree

    • Don't Know

    Correct Answer
    A. Strongly Agree
    Explanation
    The answer "Strongly Agree" suggests that the person believes they do a thorough job when working. This indicates that they are confident in their ability to complete tasks diligently and pay attention to detail. They likely take their work seriously and strive for excellence in their performance.

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  • 10. 

    Only the federal government operates a No Call list, so you are completely protected from telemarketers if you are on this list. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The Federal Trade Commission (FTC) and the state of Missouri each operate a No Call registry. In order to achieve maximum protection from unwanted calls, it is best to sign up with both. The Missouri service is proven to work and it is easy to get your name and number on the list. In addition, registration on Missouri No Call is permanent. The federal Do Not Call list requires renewal every five years.

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  • 11. 

    I will instantly be on the No Call list when I register. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The Attorney General's Office will submit names of individuals on the Missouri No Call list to telemarketers every three months. Telemarketers covered by the national Do Not Call registry have up to thirty-one days from the date that you register to cease calling

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  • 12. 

    You have already conducted business with a telemarketer. You are dissatisfied with his or her service, and you are beginning to worry that you have been defrauded. What should you do?

    • If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.

    • Contact local, state, or federal law enforcement authorities as soon as possible

    • Simply stop working with that telemarketer. Since most telemarketers are legitimate, this was probably just a bad transaction.

    Correct Answer
    A. If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.
    Explanation
    The U.S. Department of Justice warns that many fraudulent telemarketers will keep a "customer service department" in order to delay or prevent returning any money as long as possible. They often offer "gimme gifts" or a partial refund to appease their victims. The longer you go without reporting a fraudulent telemarketer, the longer that person can operate to steal from other people

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  • 13. 

    Do you have previous telemarketing expereince?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The given correct answer is "Yes" because it indicates that the person has previous telemarketing experience.

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  • 14. 

    Which of the following are often trademarks of fraudulent sales callers?

    • Cheap products

    • High-pressure sales tactics (for example, "This offer won't last!")

    • "Free" vacations

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Common tactics also include phony prizes, investments in oil leases, gemstones, and substandard office supplies. The Federal Trade Commission estimates that American consumers lose $40 billion each year from fraudulent phone practices. More recently, criminals will pose as court employees and tell their victim that they have been chosen for jury duty. The criminal will then ask to "verify" information such as their name, social security number, and credit card number. To hear a samples of a real fraudulent telemarketers' conversation, go to the Department of Justice's website (go to the middle of the page, and find "Charity Scheme," "Prize-Promotion Scheme," and "Rip-and-Tear Scheme.").

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  • 15. 

    So what  "Selling Sustainably" means:

    • Acting ethically

    • Acting effectively - maximizing each opportunity to help a customer, and earn their business, in these difficult times especially

    • Satisfying our customer so that we earn their ongoing business

    • In so doing, strengthening our employer's business, our supplier's business, and our own position as a responsible, ethical employee

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Selling Sustainably is about creating a venue where more of us, more often, can earn business, create partnerships, and more consciously operate every day.

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  • 16. 

    The No Call List will prohibit calls from debt collectors. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Iowa's No Call statute does not prohibit calls from debt collectors. Consumers do have rights, however, against abuse by debt collectors. For an overview of the federal Fair Debt Collection Act, go to the FTC's website. You can also file a complaint against a debt collector with the Iowa Attorney General

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  • 17. 

    Are you eligible for employment in the United States?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The given answer is "Yes" because the question is asking if the person is eligible for employment in the United States. By answering "Yes," it implies that the person is indeed eligible for employment in the United States.

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  • 18. 

    You receive a call from a telemarketer, and the person threatens you, intimidates you, and uses profane or obscene language. Of what crime is the telemarketer guilty?

    • Class A Felony

    • Class A Misdemeanor

    • The telemarketer has not committed a crime

    Correct Answer
    A. Class A Misdemeanor
    Explanation
    The punishment for a Class A misdemeanor is up to one year in prison

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  • 19. 

    If you are victimized by a telemarketer, which of the following organizations might you contact?

    • Iowa Attorney General's Office

    • FTC (Federal Trade Commission)

    • FCC (Federal Communications Commission) All of the above.

    Correct Answer
    A. FCC (Federal Communications Commission) All of the above.
    Explanation
    Below is the contact information for each of the agencies:
    Iowa Attorney General's Office: (800) 392-8222
    Federal Trade Commission: (202) 326-3761
    Federal Communications Commission: (888) 225-5322

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  • 20. 

    How can you tell if a telemarketer is legitimate?

    • Ask the FBI for a list of legitimate telemarketers.

    • Ask theI Iowa Attorney General for a list of legitimate telemarketers.

    • Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.

    Correct Answer
    A. Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.
    Explanation
    Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website. Maintaining a list of "legitimate" and "fraudulent" telemarketers would be impossible. Every day, legitimate telemarketers go out of business and fraudulent ones go into business. The best defense against fraud is to never feel rushed or forced into a decision, and never make a decision without learning about the telemarketer from another source.

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  • 21. 

    You receive a call from a telemarketer, and you are not interested in what they have to offer. What is the best response?

    • Yell and hang up.

    • Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.

    • Listen to what the telemarketer has to say, but say that you are not interested at this time

    Correct Answer
    A. Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.
    Explanation
    Under Federal law, if a company calls you after you have told them not to call you again, you may sue the company for $500, or your actual damages, whichever is greater. You can also file complaints with the Attorney General.

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  • 22. 

    Do you own a  working car?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    The answer "Yes" indicates that the person does own a working car.

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  • 23. 

    How many times have you call into work, when you were not actually sick.  Just did not want to go to work.

    • 1 time

    • More than once

    • None

    Correct Answer
    A. None
    Explanation
    The correct answer is "None" because the question is asking how many times the person has called into work when they were not actually sick but just did not want to go to work. Since the person has not called in sick for this reason, the answer is "None".

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  • 24. 

    Congress can ban automated dialing calls without violating a company's First Amendment Free Speech Rights. True or False?

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Congress has decided that automated calls invade privacy, a decision that gives them more power to limit commercial speech.

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  • 25. 

    If my name is on the no call list, I will receive no telemarketing phone calls from any source. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Neither the Missouri nor the national Do Not Call list prevents all unwanted telephone calls. Telephone companies, companies with which you have a current business relationship, companies that you have invited to call you, and most non-profit groups and charities may call numbers in the No Call registries.

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  • 26. 

    Wireless numbers are included on the Iowa No Call list. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Wireless numbers are included on the national Do Not Call registry, but not on the Missouri No Call List. State law does not allow the Attorney General to register wireless numbers in the No Call database. The Attorney General has urged the Missouri legislature to change this law for the past several years.

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  • 27. 

    You are working with other employees who refuse to do their jobs, seem to think they are entitled not to work and think that when they do something that requires them to take a break from playing online games or texting that they should receive a pat on the back. These two grown  employees the administrative assistant and receptionist in  your department. They seem to think that answering the phones aren't their job and that they have the most difficult job in the department. They do absolutely nothing but complain about being treated unfairly.What would you do?

    • Complained to the manager along with several others but the manager also turns a blind eye and promises changes.

    • Is this form of Gaslighting

    • Appalling Worthless Co-Worker

    • Went to upper manager of my direct manager and complained

    • Just worried about doing my job right and it get done.

    Correct Answer
    A. Went to upper manager of my direct manager and complained
    Explanation
    The correct answer suggests that the individual took the initiative to escalate the issue by going to the upper manager of their direct manager to complain. This action shows that they are proactive in addressing the problem and seeking a resolution.

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  • 28. 

    I can register my business phone number on the No Call list. True or False?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Both the Iowa and the National No Call registries are for residential phone numbers only.

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  • 29. 

    I like working by myself, rather than in large groups?

    • Yes

    • No

    • Sometimes

    Correct Answer
    A. No
    Explanation
    The answer "No" suggests that the person does not prefer working by themselves and instead prefers working in large groups.

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  • 30. 

    How many days in the last 6 months have you been late to work?

    • 1-3

    • 0

    • None

    • 4-5

    • Both B and C

    Correct Answer
    A. Both B and C
    Explanation
    The correct answer is "Both B and C" because if someone has been late to work 0 days in the last 6 months, it can be considered as "None" as well. Therefore, both options B ("0") and C ("None") are correct.

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  • 31. 

     Please watch this Video

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Nov 06, 2009
    Quiz Created by
    Ankenytemp
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