Telemarketing Quiz

31 Questions | By Ankenytemp | Updated: Mar 21, 2022 | Attempts: 381

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Answer each of the true/false and multiple choice questions in the quiz. We will provide an explanation of each answer during the quiz and report your score upon completion.

Questions and Answers

1.

Only the federal government operates a No Call list, so you are completely protected from telemarketers if you are on this list. True or False?
- A.
  
  True
- B.
  
  False
2.

You receive a call from a telemarketer, and you are not interested in what they have to offer. What is the best response?
- A.
  
  Yell and hang up.
- B.
  
  Interrupt. Say that you are not interested. Find out who is calling, and then ask the person to take your name off the company's list.
- C.
  
  Listen to what the telemarketer has to say, but say that you are not interested at this time
3.

If you are victimized by a telemarketer, which of the following organizations might you contact?
- A.
  
  Iowa Attorney General's Office
- B.
  
  FTC (Federal Trade Commission)
- C.
  
  FCC (Federal Communications Commission) All of the above.
4.

If my phone number changes, will I remain on the No Call list because my name is on the list?
- A.
  
  Yes
- B.
  
  No
- C.
  
  Neither
5.

What does FTC stand for?
6.

Which of the following are often trademarks of fraudulent sales callers?
- A.
  
  Cheap products
- B.
  
  High-pressure sales tactics (for example, "This offer won't last!")
- C.
  
  "Free" vacations
- D.
  
  All of the above
7.

A charity that you have never heard of before calls you, and tells you that if you want to make a donation, you have to do it now, over the phone. What is the better response?
- A.
  
  Make the donation, and trust that the charity is legitimate
- B.
  
  Ask the charity to mail their information to you
8.

If my name is on the no call list, I will receive no telemarketing phone calls from any source. True or False?
- A.
  
  True
- B.
  
  False
9.

I will instantly be on the No Call list when I register. True or False?
- A.
  
  True
- B.
  
  False
10.

You receive a call from a telemarketer, and the person threatens you, intimidates you, and uses profane or obscene language. Of what crime is the telemarketer guilty?
- A.
  
  Class A Felony
- B.
  
  Class A Misdemeanor
- C.
  
  The telemarketer has not committed a crime
11.

Congress can ban automated dialing calls without violating a company's First Amendment Free Speech Rights. True or False?
- A.
  
  True
- B.
  
  False
12.

Wireless numbers are included on the Iowa No Call list. True or False?
- A.
  
  True
- B.
  
  False
13.

I can register for the No Call list either by phone or online. True or False?
- A.
  
  True
- B.
  
  False
14.

You have already conducted business with a telemarketer. You are dissatisfied with his or her service, and you are beginning to worry that you have been defrauded. What should you do?
- A.
  
  If the telemarketer's company has a customer service department, work with them first to see if you can reach an agreement. If not, then contact local, state, or federal law enforcement authorities.
- B.
  
  Contact local, state, or federal law enforcement authorities as soon as possible
- C.
  
  Simply stop working with that telemarketer. Since most telemarketers are legitimate, this was probably just a bad transaction.
15.

You receive a telephone call from someone claiming to be with a credit card company. The telemarketer tells you that you need to buy "loss protection" insurance. Should you buy it?
- A.
  
  Yes. Recent changes in the law mean you are liable for all unauthorized charges.
- B.
  
  No. Your liability for unauthorized credit charges is capped at $50. You can still follow your credit card company's procedure for disputing charges
16.

How can you tell if a telemarketer is legitimate?
- A.
  
  Ask the FBI for a list of legitimate telemarketers.
- B.
  
  Ask theI Iowa Attorney General for a list of legitimate telemarketers.
- C.
  
  Investigate any telemarketer that calls. Call the National Fraud Information Center at 1 (800) 876-7060, or research charities at the Attorney General's website.
17.

I can register my business phone number on the No Call list. True or False?
- A.
  
  True
- B.
  
  False
18.

The No Call List will prohibit calls from debt collectors. True or False?
- A.
  
  True
- B.
  
  False
19.

Are you eligible for employment in the United States?
- A.
  
  Yes
- B.
  
  No
20.

Do you own a working car?
- A.
  
  Yes
- B.
  
  No
21.

I do a thorough job when working?
- A.
  
  Strongly Agree
- B.
  
  Agree
- C.
  
  Disagree
- D.
  
  Strongly Disagree
- E.
  
  Don't Know
22.

How many days in the last 6 months have you been late to work?
- A.
  
  1-3
- B.
  
  0
- C.
  
  None
- D.
  
  4-5
- E.
  
  Both B and C
23.

Do you have previous telemarketing expereince?
- A.
  
  Yes
- B.
  
  No
24.

What does a CSR mean?
- A.
  
  Customer Services Representative
- B.
  
  Client Service Representative
- C.
  
  Telemarketing
- D.
  
  Sells
- E.
  
  None of above
25.

How many times have you call into work, when you were not actually sick. Just did not want to go to work.
- A.
  
  1 time
- B.
  
  More than once
- C.
  
  None