Telephone Sales Operations Quiz: Trivia!

10 Questions | By Aoht | Last updated: Mar 21, 2022 | Total Attempts: 109

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Telephone Sales Operations Quiz: Trivia! - Quiz

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1.

An intensive sales event in which callers contact a large number of new prospects is called a:
- A.
  
  Telemarketing campaign.
- B.
  
  Telephone sales blitz.
- C.
  
  Telemarketing program.
- D.
  
  Script-driven event.
2.

Telemarketing scripts are designed to do all of the following except:
- A.
  
  Communicate effectively with prospects.
- B.
  
  Make a sale or gather information.
- C.
  
  Ensure that all callers say the exact same things.
- D.
  
  Get the prospect involved in the call.
3.

A script that flows from general questions to more specific ones is following which telemarketing script guideline?
- A.
  
  Short
- B.
  
  Specific
- C.
  
  Simple
- D.
  
  Structured
4.

A script that spells out benefits early is following which telemarketing script guideline?
- A.
  
  Short
- B.
  
  Specific
- C.
  
  Simple
- D.
  
  Structured
5.

Which of the following is not a necessary trait of an effective telemarketer?
- A.
  
  The ability to handle rejection
- B.
  
  Good organizational skills
- C.
  
  Persistence
- D.
  
  Knowledge of the hotel’s rates
6.

Virtually any staff member can participate in a telephone sales blitz.
- A.
  
  True
- B.
  
  False
7.

True or False: Virtually any staff member can participate in a telemarketing program.
- A.
  
  True
- B.
  
  False
8.

Telemarketing and general telephone sales are fundamentally identical.
- A.
  
  True
- B.
  
  False
9.

A telemarketing program needs to be as disciplined as other forms of direct selling.
- A.
  
  True
- B.
  
  False
10.

A successful telemarketing program can pinpoint prospects, sell to serious buyers, and keep in touch with regular guests.
- A.
  
  True
- B.
  
  False

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