Telephone Sales Operations Quiz: Trivia!
10 Questions
| Total Attempts: 86
(196).jpg "Telephone Sales Operations Quiz: Trivia!")
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Questions and Answers
- 1.An intensive sales event in which callers contact a large number of new prospects is called a:
- A.
Telemarketing campaign.
- B.
Telephone sales blitz.
- C.
Telemarketing program.
- D.
Script-driven event.
- 2.Telemarketing scripts are designed to do all of the following except:
- A.
Communicate effectively with prospects.
- B.
Make a sale or gather information.
- C.
Ensure that all callers say the exact same things.
- D.
Get the prospect involved in the call.
- 3.A script that flows from general questions to more specific ones is following which telemarketing script guideline?
- A.
Short
- B.
Specific
- C.
Simple
- D.
Structured
- 4.A script that spells out benefits early is following which telemarketing script guideline?
- A.
Short
- B.
Specific
- C.
Simple
- D.
Structured
- 5.Which of the following is not a necessary trait of an effective telemarketer?
- A.
The ability to handle rejection
- B.
Good organizational skills
- C.
Persistence
- D.
Knowledge of the hotel’s rates
- 6.Virtually any staff member can participate in a telephone sales blitz.
- A.
True
- B.
False
- 7.True or False: Virtually any staff member can participate in a telemarketing program.
- A.
True
- B.
False
- 8.Telemarketing and general telephone sales are fundamentally identical.
- A.
True
- B.
False
- 9.A telemarketing program needs to be as disciplined as other forms of direct selling.
- A.
True
- B.
False
- 10.A successful telemarketing program can pinpoint prospects, sell to serious buyers, and keep in touch with regular guests.
- A.
True
- B.
False
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