Telephone Sales Operations Quiz: Trivia!

10 Questions | Total Attempts: 86

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Telephone Sales Operations Quiz: Trivia!

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Questions and Answers
  • 1. 
    An intensive sales event in which callers contact a large number of new prospects is called a:
    • A. 

      Telemarketing campaign.

    • B. 

      Telephone sales blitz.

    • C. 

      Telemarketing program.

    • D. 

      Script-driven event.

  • 2. 
    Telemarketing scripts are designed to do all of the following except:
    • A. 

      Communicate effectively with prospects.

    • B. 

      Make a sale or gather information.

    • C. 

      Ensure that all callers say the exact same things.

    • D. 

      Get the prospect involved in the call.

  • 3. 
    A script that flows from general questions to more specific ones is following which telemarketing script guideline?
    • A. 

      Short

    • B. 

      Specific

    • C. 

      Simple

    • D. 

      Structured

  • 4. 
    A script that spells out benefits early is following which telemarketing script guideline?
    • A. 

      Short

    • B. 

      Specific

    • C. 

      Simple

    • D. 

      Structured

  • 5. 
    Which of the following is not a necessary trait of an effective telemarketer?
    • A. 

      The ability to handle rejection

    • B. 

      Good organizational skills

    • C. 

      Persistence

    • D. 

      Knowledge of the hotel’s rates

  • 6. 
    Virtually any staff member can participate in a telephone sales blitz.
    • A. 

      True

    • B. 

      False

  • 7. 
    True or False:  Virtually any staff member can participate in a telemarketing program.
    • A. 

      True

    • B. 

      False

  • 8. 
    Telemarketing and general telephone sales are fundamentally identical.
    • A. 

      True

    • B. 

      False

  • 9. 
    A telemarketing program needs to be as disciplined as other forms of direct selling.
    • A. 

      True

    • B. 

      False

  • 10. 
    A successful telemarketing program can pinpoint prospects, sell to serious buyers, and keep in touch with regular guests.
    • A. 

      True

    • B. 

      False

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