Section 7.4—quiz: Telephone Sales Operations

10 Questions | Total Attempts: 59

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Telephone Quizzes & Trivia

Sales and marketing is a challenging choice of career because not everyone will want what you are selling or it will take some convincing for them to purchase your product or service. Take this quiz on telephone sales operations to find out more.


Questions and Answers
  • 1. 
    An intensive sales event in which callers contact a large number of new prospects is called a:
    • A. 

      Telemarketing campaign.

    • B. 

      Telephone sales blitz.

    • C. 

      Telemarketing program.

    • D. 

      Script-driven event.

  • 2. 
    Telemarketing scripts are designed to do all of the following except:
    • A. 

      Communicate effectively with prospects.

    • B. 

      Make a sale or gather information.

    • C. 

      Ensure that all callers say the exact same things.

    • D. 

      Get the prospect involved in the call.

  • 3. 
    A script that flows from general questions to more specific ones is following which telemarketing script guideline?
    • A. 

      Short

    • B. 

      Specific

    • C. 

      Simple

    • D. 

      Structured

  • 4. 
    A script that spells out benefits early is following which telemarketing script guideline?
    • A. 

      Short

    • B. 

      Specific

    • C. 

      Simple

    • D. 

      Structured

  • 5. 
    Which of the following is not a necessary trait of an effective telemarketer?
    • A. 

      The ability to handle rejection

    • B. 

      Good organizational skills

    • C. 

      Persistence

    • D. 

      Knowledge of the hotel’s rates

  • 6. 
    True or False:  Virtually any staff member can participate in a telephone sales blitz.
    • A. 

      True

    • B. 

      False

  • 7. 
    True or False:  Virtually any staff member can participate in a telemarketing program.
    • A. 

      True

    • B. 

      False

  • 8. 
    True or False:  Telemarketing and general telephone sales are fundamentally identical.
    • A. 

      True

    • B. 

      False

  • 9. 
    True or False:  A telemarketing program needs to be as disciplined as other forms of direct selling.
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False:  A successful telemarketing program can pinpoint prospects, sell to serious buyers, and keep in touch with regular guests.
    • A. 

      True

    • B. 

      False