Telephone Sales Operations Quiz: Trivia!

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  • 1/10 Questions

    A telemarketing program needs to be as disciplined as other forms of direct selling.

    • True
    • False
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About This Quiz

Explore key telemarketing strategies and skills with this Telephone Sales Operations Quiz, focusing on script guidelines, effective traits, and sales blitz participation.

Telephone Sales Operations Quiz: Trivia! - Quiz

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  • 2. 

    A successful telemarketing program can pinpoint prospects, sell to serious buyers, and keep in touch with regular guests.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A successful telemarketing program is able to identify potential customers, effectively sell to those who are genuinely interested, and maintain communication with loyal customers. This statement implies that these three factors are crucial for a telemarketing program to be successful, indicating that the answer is true.

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  • 3. 

    Telemarketing scripts are designed to do all of the following except:

    • Communicate effectively with prospects.

    • Make a sale or gather information.

    • Ensure that all callers say the exact same things.

    • Get the prospect involved in the call.

    Correct Answer
    A. Ensure that all callers say the exact same things.
  • 4. 

    A script that flows from general questions to more specific ones is following which telemarketing script guideline?

    • Short

    • Specific

    • Simple

    • Structured

    Correct Answer
    A. Structured
  • 5. 

    Virtually any staff member can participate in a telephone sales blitz.

    • True

    • False

    Correct Answer
    A. True
  • 6. 

    An intensive sales event in which callers contact a large number of new prospects is called a:

    • Telemarketing campaign.

    • Telephone sales blitz.

    • Telemarketing program.

    • Script-driven event.

    Correct Answer
    A. Telephone sales blitz.
    Explanation
    A telephone sales blitz refers to a concentrated and aggressive sales effort where callers reach out to a large number of new prospects. This term specifically emphasizes the use of telephones for the sales campaign, indicating that it involves making a high volume of calls to potential customers. The term "blitz" suggests a rapid and intense approach, highlighting the goal of reaching as many prospects as possible within a short period of time.

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  • 7. 

    A script that spells out benefits early is following which telemarketing script guideline?

    • Short

    • Specific

    • Simple

    • Structured

    Correct Answer
    A. Specific
  • 8. 

    Which of the following is not a necessary trait of an effective telemarketer?

    • The ability to handle rejection

    • Good organizational skills

    • Persistence

    • Knowledge of the hotel’s rates

    Correct Answer
    A. Knowledge of the hotel’s rates
  • 9. 

    True or False:  Virtually any staff member can participate in a telemarketing program.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Not all staff members can participate in a telemarketing program. Telemarketing requires specific skills and training, as well as a certain level of communication and sales expertise. Therefore, only staff members who possess these qualities and have undergone the necessary training can participate in a telemarketing program.

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  • 10. 

    Telemarketing and general telephone sales are fundamentally identical.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Telemarketing and general telephone sales are not fundamentally identical. While both involve selling products or services over the phone, telemarketing typically refers to the practice of making unsolicited calls to potential customers, often using automated systems, while general telephone sales can encompass a wider range of sales activities, including both outbound and inbound calls, and may involve established customer relationships or targeted sales efforts. Therefore, the statement is false.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 28, 2009
    Quiz Created by
    Aoht
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