Telemarketing & Privacy Regulations Exam (Tcpa)

1. It is permissible to do which of the following when speaking with a customer on the phone:

Engage in threats

Try to intimate the customer to pay

Use profane or obscene language

None of the above

When speaking with a customer on the phone, it is not permissible to engage in threats, try to intimidate the customer to pay, or use profane or obscene language. These actions are unprofessional and can damage the company's reputation. It is important to maintain a respectful and professional demeanor while interacting with customers to provide excellent customer service.

Explanation

When speaking with a customer on the phone, it is not permissible to engage in threats, try to intimidate the customer to pay, or use profane or obscene language. These actions are unprofessional and can damage the company's reputation. It is important to maintain a respectful and professional demeanor while interacting with customers to provide excellent customer service.

2. Weber Olcese maintains call records which include which of the following:

Number called

Date of call

Time of call

All of the above

Weber Olcese maintains call records that include the number called, the date of the call, and the time of the call. This means that all of the mentioned options are included in the call records.

Explanation

Weber Olcese maintains call records that include the number called, the date of the call, and the time of the call. This means that all of the mentioned options are included in the call records.

3. You are not permitted to call a customer who is on a Do Not Call restriction to encourage them to reverse their opt-out decision

True

False

It is not allowed to contact a customer who has opted out of receiving calls and ask them to reverse their decision. This would go against their preference to not be contacted and would violate the Do Not Call restriction. Therefore, the correct answer is true.

Explanation

It is not allowed to contact a customer who has opted out of receiving calls and ask them to reverse their decision. This would go against their preference to not be contacted and would violate the Do Not Call restriction. Therefore, the correct answer is true.

4. Weber Olcese is required to record 100% of its call unless specifically requested not to by the customer.

True

False

Weber Olcese is obligated to record all of its calls unless the customer explicitly asks for the call not to be recorded. This implies that the default practice for Weber Olcese is to record all calls, ensuring a comprehensive record of customer interactions.

Explanation

Weber Olcese is obligated to record all of its calls unless the customer explicitly asks for the call not to be recorded. This implies that the default practice for Weber Olcese is to record all calls, ensuring a comprehensive record of customer interactions.

5. It is permissible to call a customer who has stated that they do not wish to be called.

True

False

It is not permissible to call a customer who has explicitly stated that they do not wish to be called. Respecting the customer's preferences and privacy is important in maintaining a positive relationship and avoiding any potential legal issues.

Explanation

It is not permissible to call a customer who has explicitly stated that they do not wish to be called. Respecting the customer's preferences and privacy is important in maintaining a positive relationship and avoiding any potential legal issues.

6. The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not "conducted to induce the purchase of goods or services".

True

False

The explanation for the correct answer is that the FCC's Telemarketing Sales Rule only covers collection calls that are conducted to induce the purchase of goods or services. Since Weber & Olcese's collection calls are not made for this purpose, they are not covered under the rule. Therefore, the statement "The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not conducted to induce the purchase of goods or services" is true.

Explanation

The explanation for the correct answer is that the FCC's Telemarketing Sales Rule only covers collection calls that are conducted to induce the purchase of goods or services. Since Weber & Olcese's collection calls are not made for this purpose, they are not covered under the rule. Therefore, the statement "The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not conducted to induce the purchase of goods or services" is true.

7. The Telephone Consumer Protection Act bans auto-dialers/predictive dialers from placing call to any wireless (cell) numbers.

True

False

The Telephone Consumer Protection Act (TCPA) is a law that prohibits auto-dialers or predictive dialers from making calls to wireless (cell) numbers. This means that businesses or telemarketers cannot use automated systems to call cell phone numbers without the recipient's consent. The TCPA was enacted to protect consumers from unwanted and intrusive automated calls, ensuring their privacy and preventing potential harassment. Therefore, the statement "True" accurately reflects the ban on auto-dialers/predictive dialers calling wireless numbers under the TCPA.

Explanation

The Telephone Consumer Protection Act (TCPA) is a law that prohibits auto-dialers or predictive dialers from making calls to wireless (cell) numbers. This means that businesses or telemarketers cannot use automated systems to call cell phone numbers without the recipient's consent. The TCPA was enacted to protect consumers from unwanted and intrusive automated calls, ensuring their privacy and preventing potential harassment. Therefore, the statement "True" accurately reflects the ban on auto-dialers/predictive dialers calling wireless numbers under the TCPA.

8. Under the TCPA a customer can give express consent for any auto-dialer/predictive dialer to call his/her wireless (cell) number.

True

False

Under the TCPA (Telephone Consumer Protection Act), a customer has the ability to give explicit consent for an auto-dialer or predictive dialer to call their wireless (cell) number. This means that if a customer provides their consent, companies are allowed to use auto-dialers or predictive dialers to call their cell phone.

Explanation

Under the TCPA (Telephone Consumer Protection Act), a customer has the ability to give explicit consent for an auto-dialer or predictive dialer to call their wireless (cell) number. This means that if a customer provides their consent, companies are allowed to use auto-dialers or predictive dialers to call their cell phone.

9. Weber Olcese's dialer system excludes which type of accounts from being called

Accounts marked as C&D or DNC

Accounts where the only phone number listed is a cell phone

Accounts that are in the suit process

All of the above

Weber Olcese's dialer system excludes all of the above-mentioned types of accounts from being called. This means that accounts marked as C&D or DNC, accounts where the only phone number listed is a cell phone, and accounts that are in the suit process are all excluded from being called using the dialer system.

Explanation

Weber Olcese's dialer system excludes all of the above-mentioned types of accounts from being called. This means that accounts marked as C&D or DNC, accounts where the only phone number listed is a cell phone, and accounts that are in the suit process are all excluded from being called using the dialer system.

10. Weber Olcese's dialer system has which of the following restrictions programmed:

Only calls between the hours of 8:00 am and 9:00 pm EST

Only makes a maximum of 3 call attempts per day

Only allows a maximum of 7 rings

All of the above

Weber Olcese's dialer system has all of the mentioned restrictions programmed. It limits calls to be made only between 8:00 am and 9:00 pm EST, allows a maximum of 3 call attempts per day, and restricts the number of rings to a maximum of 7.

Explanation

Weber Olcese's dialer system has all of the mentioned restrictions programmed. It limits calls to be made only between 8:00 am and 9:00 pm EST, allows a maximum of 3 call attempts per day, and restricts the number of rings to a maximum of 7.