Telemarketing & Privacy Regulations Exam (Tcpa)

When speaking with a customer on the phone, it is not permissible to engage in threats, try to intimidate the customer to pay, or use profane or obscene language. These actions are unprofessional and can damage the company's reputation. It is important to maintain a respectful and professional demeanor while interacting with customers to provide excellent customer service.

Weber Olcese maintains call records that include the number called, the date of the call, and the time of the call. This means that all of the mentioned options are included in the call records.

It is not allowed to contact a customer who has opted out of receiving calls and ask them to reverse their decision. This would go against their preference to not be contacted and would violate the Do Not Call restriction. Therefore, the correct answer is true.

Weber Olcese is obligated to record all of its calls unless the customer explicitly asks for the call not to be recorded. This implies that the default practice for Weber Olcese is to record all calls, ensuring a comprehensive record of customer interactions.

It is not permissible to call a customer who has explicitly stated that they do not wish to be called. Respecting the customer's preferences and privacy is important in maintaining a positive relationship and avoiding any potential legal issues.

The explanation for the correct answer is that the FCC's Telemarketing Sales Rule only covers collection calls that are conducted to induce the purchase of goods or services. Since Weber & Olcese's collection calls are not made for this purpose, they are not covered under the rule. Therefore, the statement "The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not conducted to induce the purchase of goods or services" is true.

The Telephone Consumer Protection Act (TCPA) is a law that prohibits auto-dialers or predictive dialers from making calls to wireless (cell) numbers. This means that businesses or telemarketers cannot use automated systems to call cell phone numbers without the recipient's consent. The TCPA was enacted to protect consumers from unwanted and intrusive automated calls, ensuring their privacy and preventing potential harassment. Therefore, the statement "True" accurately reflects the ban on auto-dialers/predictive dialers calling wireless numbers under the TCPA.

Weber Olcese's dialer system has all of the mentioned restrictions programmed. It limits calls to be made only between 8:00 am and 9:00 pm EST, allows a maximum of 3 call attempts per day, and restricts the number of rings to a maximum of 7.

Under the TCPA (Telephone Consumer Protection Act), a customer has the ability to give explicit consent for an auto-dialer or predictive dialer to call their wireless (cell) number. This means that if a customer provides their consent, companies are allowed to use auto-dialers or predictive dialers to call their cell phone.

Weber Olcese's dialer system excludes all of the above-mentioned types of accounts from being called. This means that accounts marked as C&D or DNC, accounts where the only phone number listed is a cell phone, and accounts that are in the suit process are all excluded from being called using the dialer system.