Telemarketing & Privacy Regulations Exam (Tcpa)

10 Questions | By Webero | Updated: Mar 22, 2022 | Attempts: 371

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Questions and Answers

1.

The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not “conducted to induce the purchase of goods or services”.
- A.
  
  True
- B.
  
  False
2.

The Telephone Consumer Protection Act bans auto-dialers/predictive dialers from placing call to any wireless (cell) numbers.
- A.
  
  True
- B.
  
  False
3.

Under the TCPA a customer can give express consent for any auto-dialer/predictive dialer to call his/her wireless (cell) number.
- A.
  
  True
- B.
  
  False
4.

It is permissible to call a customer who has stated that they do not wish to be called.
- A.
  
  True
- B.
  
  False
5.

You are not permitted to call a customer who is on a Do Not Call restriction to encourage them to reverse their opt-out decision
- A.
  
  True
- B.
  
  False
6.

It is permissible to do which of the following when speaking with a customer on the phone:
- A.
  
  Engage in threats
- B.
  
  Try to intimate the customer to pay
- C.
  
  Use profane or obscene language
- D.
  
  None of the above
7.

Weber Olcese is required to record 100% of its call unless specifically requested not to by the customer.
- A.
  
  True
- B.
  
  False
8.

Weber Olcese maintains call records which include which of the following:
- A.
  
  Number called
- B.
  
  Date of call
- C.
  
  Time of call
- D.
  
  All of the above
9.

Weber Olcese's dialer system excludes which type of accounts from being called
- A.
  
  Accounts marked as C&D or DNC
- B.
  
  Accounts where the only phone number listed is a cell phone
- C.
  
  Accounts that are in the suit process
- D.
  
  All of the above
10.

Weber Olcese's dialer system has which of the following restrictions programmed:
- A.
  
  Only calls between the hours of 8:00 am and 9:00 pm EST
- B.
  
  Only makes a maximum of 3 call attempts per day
- C.
  
  Only allows a maximum of 7 rings
- D.
  
  All of the above

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