Telemarketing & Privacy Regulations Exam (Tcpa)
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You are not permitted to call a customer who is on a Do Not Call restriction to encourage them to reverse their opt-out decision
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True
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False
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This Telemarketing & Privacy Regulations Exam (TCPA) assesses understanding of laws governing telemarketing and privacy, particularly focusing on auto-dialer regulations, consent requirements, and do-not-call restrictions. It is crucial for compliance and legal professionals in the telecommunications sector.
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- 2.
Weber Olcese maintains call records which include which of the following:
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Number called
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Date of call
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Time of call
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All of the above
Correct Answer
A. All of the aboveExplanation
Weber Olcese maintains call records that include the number called, the date of the call, and the time of the call. This means that all of the mentioned options are included in the call records.Rate this question:
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- 3.
It is permissible to do which of the following when speaking with a customer on the phone:
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Engage in threats
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Try to intimate the customer to pay
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Use profane or obscene language
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None of the above
Correct Answer
A. None of the aboveExplanation
When speaking with a customer on the phone, it is not permissible to engage in threats, try to intimidate the customer to pay, or use profane or obscene language. These actions are unprofessional and can damage the company's reputation. It is important to maintain a respectful and professional demeanor while interacting with customers to provide excellent customer service.Rate this question:
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- 4.
Weber Olcese is required to record 100% of its call unless specifically requested not to by the customer.
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True
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False
Correct Answer
A. TrueExplanation
Weber Olcese is obligated to record all of its calls unless the customer explicitly asks for the call not to be recorded. This implies that the default practice for Weber Olcese is to record all calls, ensuring a comprehensive record of customer interactions.Rate this question:
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- 5.
It is permissible to call a customer who has stated that they do not wish to be called.
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True
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False
Correct Answer
A. FalseExplanation
It is not permissible to call a customer who has explicitly stated that they do not wish to be called. Respecting the customer's preferences and privacy is important in maintaining a positive relationship and avoiding any potential legal issues.Rate this question:
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- 6.
The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not “conducted to induce the purchase of goods or services”.
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True
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False
Correct Answer
A. TrueExplanation
The explanation for the correct answer is that the FCC's Telemarketing Sales Rule only covers collection calls that are conducted to induce the purchase of goods or services. Since Weber & Olcese's collection calls are not made for this purpose, they are not covered under the rule. Therefore, the statement "The collection calls made by Weber & Olcese are not covered under the FCC's Telemarketing Sales Rule because they are not conducted to induce the purchase of goods or services" is true.Rate this question:
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- 7.
The Telephone Consumer Protection Act bans auto-dialers/predictive dialers from placing call to any wireless (cell) numbers.
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True
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False
Correct Answer
A. TrueExplanation
The Telephone Consumer Protection Act (TCPA) is a law that prohibits auto-dialers or predictive dialers from making calls to wireless (cell) numbers. This means that businesses or telemarketers cannot use automated systems to call cell phone numbers without the recipient's consent. The TCPA was enacted to protect consumers from unwanted and intrusive automated calls, ensuring their privacy and preventing potential harassment. Therefore, the statement "True" accurately reflects the ban on auto-dialers/predictive dialers calling wireless numbers under the TCPA.Rate this question:
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- 8.
Under the TCPA a customer can give express consent for any auto-dialer/predictive dialer to call his/her wireless (cell) number.
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True
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False
Correct Answer
A. TrueExplanation
Under the TCPA (Telephone Consumer Protection Act), a customer has the ability to give explicit consent for an auto-dialer or predictive dialer to call their wireless (cell) number. This means that if a customer provides their consent, companies are allowed to use auto-dialers or predictive dialers to call their cell phone.Rate this question:
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- 9.
Weber Olcese's dialer system has which of the following restrictions programmed:
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Only calls between the hours of 8:00 am and 9:00 pm EST
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Only makes a maximum of 3 call attempts per day
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Only allows a maximum of 7 rings
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All of the above
Correct Answer
A. All of the aboveExplanation
Weber Olcese's dialer system has all of the mentioned restrictions programmed. It limits calls to be made only between 8:00 am and 9:00 pm EST, allows a maximum of 3 call attempts per day, and restricts the number of rings to a maximum of 7.Rate this question:
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- 10.
Weber Olcese's dialer system excludes which type of accounts from being called
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Accounts marked as C&D or DNC
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Accounts where the only phone number listed is a cell phone
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Accounts that are in the suit process
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All of the above
Correct Answer
A. All of the aboveExplanation
Weber Olcese's dialer system excludes all of the above-mentioned types of accounts from being called. This means that accounts marked as C&D or DNC, accounts where the only phone number listed is a cell phone, and accounts that are in the suit process are all excluded from being called using the dialer system.Rate this question:
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Jun 12, 2014Quiz Created by
Jeff Weber
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