Spg Skills Assessment Quiz

20 Questions

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Spg Skills Assessment Quiz

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Questions and Answers
  • 1. 
    What is the lowest Shrinkage Milestone you can reach on the $50 Monthly Unlimited Plan?
    • A. 

      $25

    • B. 

      $10

    • C. 

      $40

    • D. 

      $35

  • 2. 
    What is covered under the $5 International Connect Plan?
    • A. 

      Unlimited calling to India and Asia.

    • B. 

      Unlimited Int’l Text, Unlimited calling to Canada, and unlimited calling to 150 cities in Mexico(landline only.

    • C. 

      Unlimited calling to ALL Mexico landlines.

    • D. 

      Unlimited calling to Puerto Rico.

  • 3. 
    Payments on the Monthly Unlimited Plan w/ Shrinkage have to be consecutive for your plan to Shrink?
    • A. 

      True

    • B. 

      False

  • 4. 
    The Daily Unlimited Plan only charges you for the service on the days you use it.  
    • A. 

      True

    • B. 

      False

  • 5. 
    How many times can a single referral code be used?
    • A. 

      2

    • B. 

      5

    • C. 

      Unlimited

    • D. 

      3

  • 6. 
    How many minutes does a customer get with the $45 Virgin Mobile Beyond Talk Plan?
    • A. 

      300

    • B. 

      1200

    • C. 

      Unlimited

    • D. 

      3000

  • 7. 
    How much 3G data does a customer get with the $55 Virgin Mobile Beyond Talk Plan?
    • A. 

      1 GB

    • B. 

      3 GB

    • C. 

      Unlimited

    • D. 

      2.5 GB

  • 8. 
    What is the least expensive Virgin Mobile plan available for Android users? 
    • A. 

      $25

    • B. 

      $35

    • C. 

      $15

    • D. 

      $20

  • 9. 
    The ideal Virgin Mobile Beyond Talk customer can be described as a “tech-savvy customer who want to constantly keep in touch with their networks and stay connected without breaking the bank or compromising on handset service or quality”?
    • A. 

      True

    • B. 

      False

  • 10. 
    Beyond Talk Plans do NOT include telecom taxes and fees? 
    • A. 

      True

    • B. 

      False

  • 11. 
    On the $20 Monthly Plan on PayLo, how many minutes does the customer receive for a 30 day period?
    • A. 

      200 Minutes

    • B. 

      400 Minutes

    • C. 

      1200 Minutes

    • D. 

      100 Minutes

  • 12. 
    How much data does the $30 Paylo plan come with?
    • A. 

      30 MB

    • B. 

      25 MB

    • C. 

      100 MB

    • D. 

      Unlimited

  • 13. 
    How many text messages are included on the $20 Monthly Paylo Plan?
    • A. 

      200

    • B. 

      400

    • C. 

      0

    • D. 

      Unlimited

  • 14. 
    On the $20/400 PayLo Talk Plan, how much does each minute amount to?
    • A. 

      $0.07

    • B. 

      $0.06

    • C. 

      $0.05

    • D. 

      $0.10

  • 15. 
    With Virgin Mobile Paylo, how many times can a customer check their balance on the phone, a day?
    • A. 

      3 Times

    • B. 

      5 Times

    • C. 

      1 Time

    • D. 

      Unlimited Times

  • 16. 
    Demonstrate how a person can access the SPG Times from the SPG Sales Portal: 
    • A. 

      You cannot access The Times from the Sales Portal

    • B. 

      Click “Library” on top menu bar then “The Times” link

    • C. 

      Click "The Times" on the home page

  • 17. 
    Can an associate perform a handset swap from the “Boost Activations” tab on the SPG Sales Portal? 
    • A. 

      Yes

    • B. 

      No

  • 18. 
    Demonstrate how to access Cyberscholar Training through the Sales Portal?
    • A. 

      There is no link to cyberscholar.com from the Sales Portal.

    • B. 

      Click "Library" then click "Cyberscholar" box.

    • C. 

      Click “Training” on top menu bar and then click “Cyberscholar” box in right hand corner of screen.

  • 19. 
    Where can a user go on the Sales Portal to reset their own password or Change/Add the phone number or e-mail account? 
    • A. 

      The “Manage” tab on top menu bar.

    • B. 

      You have to call CARE.

    • C. 

      You have to call your Account Executive

    • D. 

      You cannot change your password

  • 20. 
    Are Audit Resources available on the Portal? 
    • A. 

      Yes

    • B. 

      No