Spg Skills Assessment Quiz
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What is the lowest Shrinkage Milestone you can reach on the $50 Monthly Unlimited Plan?
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$25
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$10
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$40
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$35
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The SPG Skills Assessment Quiz evaluates knowledge on various telecom service plans and features, such as the $50 Monthly Unlimited Plan and the $5 International Connect Plan. It tests understanding of payment structures, plan benefits, and usage rules, essential for effective customer service and plan management.
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- 2.
What is covered under the $5 International Connect Plan?
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Unlimited calling to India and Asia.
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Unlimited Int’l Text, Unlimited calling to Canada, and unlimited calling to 150 cities in Mexico(landline only.
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Unlimited calling to ALL Mexico landlines.
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Unlimited calling to Puerto Rico.
Correct Answer
A. Unlimited Int’l Text, Unlimited calling to Canada, and unlimited calling to 150 cities in Mexico(landline only.Explanation
The $5 International Connect Plan covers unlimited international texting, unlimited calling to Canada, and unlimited calling to 150 cities in Mexico (landline only). This means that customers who subscribe to this plan can send unlimited text messages to international numbers, make unlimited calls to numbers in Canada, and make unlimited calls to landline numbers in 150 cities in Mexico.Rate this question:
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- 3.
Payments on the Monthly Unlimited Plan w/ Shrinkage have to be consecutive for your plan to Shrink?
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True
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False
Correct Answer
A. FalseExplanation
The statement is false because payments on the Monthly Unlimited Plan with Shrinkage do not have to be consecutive for the plan to shrink. The Shrinkage feature allows the plan to reduce in cost after each on-time payment, regardless of whether the payments are consecutive or not. This means that even if there are missed payments in between, the plan will still shrink as long as the payments are made on time.Rate this question:
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- 4.
The Daily Unlimited Plan only charges you for the service on the days you use it.
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True
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False
Correct Answer
A. FalseExplanation
$2 will be deducted from the customer’s account everyday until funds expireRate this question:
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- 5.
How many times can a single referral code be used?
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2
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5
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Unlimited
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3
Correct Answer
A. 3Explanation
A single referral code can be used three times. This means that the code can be shared with three different individuals who can then use it to avail a particular benefit or discount. Once the code has been used by three people, it cannot be used again for any further referrals.Rate this question:
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- 6.
How many minutes does a customer get with the $45 Virgin Mobile Beyond Talk Plan?
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300
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1200
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Unlimited
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3000
Correct Answer
A. 1200Explanation
The correct answer is 1200. The $45 Virgin Mobile Beyond Talk Plan offers customers 1200 minutes. This means that customers can use up to 1200 minutes of talk time within their plan.Rate this question:
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- 7.
How much 3G data does a customer get with the $55 Virgin Mobile Beyond Talk Plan?
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1 GB
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3 GB
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Unlimited
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2.5 GB
Correct Answer
A. 2.5 GBExplanation
The customer gets 2.5 GB of 3G data with the $55 Virgin Mobile Beyond Talk Plan.Rate this question:
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- 8.
What is the least expensive Virgin Mobile plan available for Android users?
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$25
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$35
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$15
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$20
Correct Answer
A. $35Explanation
The least expensive Virgin Mobile plan available for Android users is $35.Rate this question:
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- 9.
The ideal Virgin Mobile Beyond Talk customer can be described as a “tech-savvy customer who want to constantly keep in touch with their networks and stay connected without breaking the bank or compromising on handset service or quality”?
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True
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False
Correct Answer
A. TrueExplanation
The given statement suggests that the ideal Virgin Mobile Beyond Talk customer is someone who is knowledgeable about technology and wants to stay connected with their network without spending too much money or compromising on the quality of the service or handset. This indicates that Virgin Mobile aims to cater to customers who prioritize affordability and quality in their mobile communication needs. Therefore, the statement is true.Rate this question:
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- 10.
Beyond Talk Plans do NOT include telecom taxes and fees?
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True
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False
Correct Answer
A. FalseExplanation
All Virgin Mobile Beyond Talk plans include telecom taxes and fees.Rate this question:
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- 11.
On the $20 Monthly Plan on PayLo, how many minutes does the customer receive for a 30 day period?
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200 Minutes
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400 Minutes
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1200 Minutes
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100 Minutes
Correct Answer
A. 400 MinutesExplanation
On the $20 Monthly Plan on PayLo, the customer receives 400 minutes for a 30-day period. This means that the customer can use up to 400 minutes of talk time within a month.Rate this question:
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- 12.
How much data does the $30 Paylo plan come with?
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30 MB
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25 MB
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100 MB
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Unlimited
Correct Answer
A. 30 MBExplanation
The $30 Paylo plan comes with 30 MB of data.Rate this question:
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- 13.
How many text messages are included on the $20 Monthly Paylo Plan?
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200
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400
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0
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Unlimited
Correct Answer
A. 0Explanation
The correct answer is 0 because the question asks how many text messages are included on the $20 Monthly Paylo Plan, and the answer is none. This means that there are no text messages included in the plan and users will have to pay extra for any text messages they send or receive.Rate this question:
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- 14.
On the $20/400 PayLo Talk Plan, how much does each minute amount to?
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$0.07
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$0.06
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$0.05
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$0.10
Correct Answer
A. $0.05Explanation
The correct answer is $0.05. This means that each minute on the $20/400 PayLo Talk Plan costs $0.05.Rate this question:
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- 15.
With Virgin Mobile Paylo, how many times can a customer check their balance on the phone, a day?
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3 Times
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5 Times
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1 Time
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Unlimited Times
Correct Answer
A. 5 TimesExplanation
The correct answer is 5 Times. This means that a customer using Virgin Mobile Paylo can check their balance on the phone up to 5 times in a day. This limitation might be in place to prevent excessive checking or to manage server load. It allows customers to stay informed about their balance without being overly restrictive.Rate this question:
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- 16.
Demonstrate how a person can access the SPG Times from the SPG Sales Portal:
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You cannot access The Times from the Sales Portal
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Click “Library” on top menu bar then “The Times” link
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Click "The Times" on the home page
Correct Answer
A. Click “Library” on top menu bar then “The Times” linkExplanation
To access the SPG Times from the SPG Sales Portal, you need to click on the "Library" option on the top menu bar and then select the "The Times" link. This will direct you to the SPG Times page where you can access the content.Rate this question:
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- 17.
Can an associate perform a handset swap from the “Boost Activations” tab on the SPG Sales Portal?
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Yes
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No
Correct Answer
A. NoExplanation
Only from the Customer Account tab.Rate this question:
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- 18.
Demonstrate how to access Cyberscholar Training through the Sales Portal?
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There is no link to cyberscholar.com from the Sales Portal.
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Click "Library" then click "Cyberscholar" box.
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Click “Training” on top menu bar and then click “Cyberscholar” box in right hand corner of screen.
Correct Answer
A. Click “Training” on top menu bar and then click “Cyberscholar” box in right hand corner of screen.Explanation
To access Cyberscholar Training through the Sales Portal, you need to click on the "Training" option located on the top menu bar. After that, you should click on the "Cyberscholar" box located in the right-hand corner of the screen. This will allow you to access the training materials and resources provided by Cyberscholar.Rate this question:
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- 19.
Where can a user go on the Sales Portal to reset their own password or Change/Add the phone number or e-mail account?
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The “Manage” tab on top menu bar.
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You have to call CARE.
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You have to call your Account Executive
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You cannot change your password
Correct Answer
A. The “Manage” tab on top menu bar.Explanation
The correct answer is the "Manage" tab on the top menu bar. This option allows users to reset their own password and change or add their phone number or email account.Rate this question:
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- 20.
Are Audit Resources available on the Portal?
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Yes
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No
Correct Answer
A. YesExplanation
Click “Library” on top menu bar then “Audit Preparedness Resources” linkRate this question:
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Quiz Review Timeline (Updated): Mar 22, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
May 01, 2012Quiz Created by
Cozapata
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