Administrative Skills Test
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- 1.
- A.
Stand up and leave.
- B.
Greet the visitor and ask what s/he needs.
- C.
Ask him/her to wait.
- D.
Do not do anything.
- 2.
- A.
Pick up the phone and greet the caller.
- B.
Pick up the phone, pronounce "Career Center, may I help you?"
- C.
Pick up the phone, pronounce "Career Center".
- D.
Pick up the phone and present yourself.
- 3.Imagine, that an angry person calls the Office and starts speaking impolitely. Please describe your actions:
- 4.The caller asks: "Our organization needs employees, can you help?" Your answer:
- A.
Yes, sure we can, just register at www.careerhouse.com.
- B.
Yes we can, but you must note that our services are chargeable, and the employer pays for recruitment.
- C.
Yes we can, but you must note that our services are chargeable, job seekers pay for finding a job.
- D.
No, we cannot help you, because you are not registered at www.careerhouse.com.
- 5.According to the Posting Rules there are:
- A.
Privileged and Non-Privileged Announcements.
- B.
No Privileged Announcements.
- C.
Privileged Announcements only.
- D.
Announcements are all the same.
- 6.Non-Privileged Announcement costs:
- A.
19,600 AMD
- B.
75,600 AMD
- C.
23,500 AMD
- D.
16,800 AMD
- 7.Privileged Announcement costs:
- A.
54,000 AMD
- B.
75,600 AMD
- C.
18,000 AMD
- D.
23,500 AMD
- 8.User has forgot his/her password. How would you help?
- A.
Ask him/her to register once more.
- B.
Ask the User to click on the "Forgot Username" and follow the instructions.
- C.
Ask the User to click on "Log In" then "Forgot Password" and follow the instructions.
- D.
We cannot help the User.
- 9.Can individuals Register at www.careercenter.am?
- A.
Yes, sure.
- B.
No, they can't.
- 10.Do we accept announcements via email and/ or phone?
- A.
No, we don't.
- B.
Yes, we do.
- 11.If you are asked a question, you do not know the answer to, what would you do?
- A.
Try to answer somehow, using all the knowledge I have.
- B.
Tell the person that I cannot provide assistance.
- C.
Ask for assistance from one of the staff members.
- D.
Make something up.
- 12.You are alone in the office and the visitor asks a question, you do not know the answer, please briefly describe your actions:
- 13.Please describe how one can register at www.careerhouse.com, both as an Individual and as an Organization.
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