An Administrative Skills Test

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| By Anulik1
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Anulik1
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1. A stranger walks in to the office, your actions...

Explanation

Greeting the visitor and asking what they need is the appropriate action in this situation because it shows courtesy and professionalism. It is important to acknowledge and address the stranger's presence in a friendly manner, and asking what they need demonstrates a willingness to assist and provide help or information. This approach creates a welcoming atmosphere and allows for effective communication to understand the purpose of the visitor's presence in the office.

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About This Quiz
An Administrative Skills Test - Quiz

An Administrative Skills Test assessing key office skills including visitor reception, phone etiquette, and response to inquiries. This quiz is designed to evaluate essential administrative competencies relevant for... see moreefficient office management. see less

2. If you are asked a question, you do not know the answer to, what would you do?

Explanation

When faced with a question that one does not know the answer to, the best course of action is to ask for assistance from one of the staff members. This is a responsible and honest approach, as it acknowledges one's limitations and seeks help from someone who may have the knowledge or expertise to provide a satisfactory answer. Making something up or trying to answer with limited knowledge can lead to misinformation or confusion, while refusing to provide assistance may come across as unhelpful or uncooperative. Therefore, asking for assistance is the most appropriate and effective solution in such a situation.

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3. User has forgot his/her password. How would you help?

Explanation

The correct answer is to ask the user to click on "Log In" then "Forgot Password" and follow the instructions. This is the most appropriate solution as it provides the user with a specific step-by-step process to reset their password. Asking the user to register once more or click on "Forgot Username" would not address the issue of a forgotten password.

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4. According to the Posting Rules there are:

Explanation

The correct answer is "Privileged and Non-Privileged Announcements." This means that according to the Posting Rules, there are two types of announcements: privileged and non-privileged. The question is asking for the correct option that accurately describes the types of announcements mentioned in the Posting Rules.

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5. Privileged Announcement costs:

Explanation

The correct answer is 75,600 AMD. This is the cost of the Privileged Announcement.

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6. Do we accept announcements via email and/ or phone?

Explanation

The given answer states that we do not accept announcements via email and/or phone. This implies that the preferred method of receiving announcements is not through email or phone, suggesting that there may be an alternative method in place for submitting announcements.

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7. The caller asks: "Our organization needs employees, can you help?" Your answer:

Explanation

The correct answer explains that the organization can help with finding employees but clarifies that their services are chargeable. It further specifies that the employer is the one responsible for paying for the recruitment services.

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8. Non-Privileged Announcement costs:

Explanation

The correct answer is 23,500 AMD. This is the cost of the non-privileged announcement.

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9. Can individuals Register at www.careercenter.am?

Explanation

The answer "No, they can't" suggests that individuals cannot register at www.careercenter.am. This implies that the website does not provide a registration option for individuals.

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10. While answering the phone call...

Explanation

The correct answer is to pick up the phone and pronounce "Career Center". This is the most professional and appropriate way to answer a phone call in a career center setting. It clearly identifies the organization and sets the tone for a professional conversation. Greeting the caller and presenting oneself are also important, but the specific instruction in the question is to pronounce the name of the career center when answering the phone.

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  • Aug 23, 2010
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    Anulik1
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A stranger walks in to the office, your actions...
If you are asked a question, you do not know the answer to, what would...
User has forgot his/her password. How would you help?
According to the Posting Rules there are:
Privileged Announcement costs:
Do we accept announcements via email and/ or phone?
The caller asks: "Our organization needs employees, can you help?"...
Non-Privileged Announcement costs:
Can individuals Register at www.careercenter.am?
While answering the phone call...
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