An Administrative Skills Test

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  • 1/12 Questions

    A stranger walks in to the office, your actions...

    • Stand up and leave.
    • Greet the visitor and ask what s/he needs.
    • Ask him/her to wait.
    • Do not do anything.
Please wait...
About This Quiz

An Administrative Skills Test assessing key office skills including visitor reception, phone etiquette, and response to inquiries. This quiz is designed to evaluate essential administrative competencies relevant for efficient office management.

An Administrative Skills Test - Quiz

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  • 2. 

    If you are asked a question, you do not know the answer to, what would you do?

    • Try to answer somehow, using all the knowledge I have.

    • Tell the person that I cannot provide assistance.

    • Ask for assistance from one of the staff members.

    • Make something up.

    Correct Answer
    A. Ask for assistance from one of the staff members.
    Explanation
    When faced with a question that one does not know the answer to, the best course of action is to ask for assistance from one of the staff members. This is a responsible and honest approach, as it acknowledges one's limitations and seeks help from someone who may have the knowledge or expertise to provide a satisfactory answer. Making something up or trying to answer with limited knowledge can lead to misinformation or confusion, while refusing to provide assistance may come across as unhelpful or uncooperative. Therefore, asking for assistance is the most appropriate and effective solution in such a situation.

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  • 3. 

    User has forgot his/her password. How would you help?

    • Ask him/her to register once more.

    • Ask the User to click on the "Forgot Username" and follow the instructions.

    • Ask the User to click on "Log In" then "Forgot Password" and follow the instructions.

    • We cannot help the User.

    Correct Answer
    A. Ask the User to click on "Log In" then "Forgot Password" and follow the instructions.
    Explanation
    The correct answer is to ask the user to click on "Log In" then "Forgot Password" and follow the instructions. This is the most appropriate solution as it provides the user with a specific step-by-step process to reset their password. Asking the user to register once more or click on "Forgot Username" would not address the issue of a forgotten password.

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  • 4. 

    According to the Posting Rules there are:

    • Privileged and Non-Privileged Announcements.

    • No Privileged Announcements.

    • Privileged Announcements only.

    • Announcements are all the same.

    Correct Answer
    A. Privileged and Non-Privileged Announcements.
    Explanation
    The correct answer is "Privileged and Non-Privileged Announcements." This means that according to the Posting Rules, there are two types of announcements: privileged and non-privileged. The question is asking for the correct option that accurately describes the types of announcements mentioned in the Posting Rules.

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  • 5. 

    Privileged Announcement costs:

    • 54,000 AMD

    • 75,600 AMD

    • 18,000 AMD

    • 23,500 AMD

    Correct Answer
    A. 75,600 AMD
    Explanation
    The correct answer is 75,600 AMD. This is the cost of the Privileged Announcement.

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  • 6. 

    Do we accept announcements via email and/ or phone?

    • No, we don't.

    • Yes, we do.

    Correct Answer
    A. No, we don't.
    Explanation
    The given answer states that we do not accept announcements via email and/or phone. This implies that the preferred method of receiving announcements is not through email or phone, suggesting that there may be an alternative method in place for submitting announcements.

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  • 7. 

    The caller asks: "Our organization needs employees, can you help?" Your answer:

    • Yes, sure we can, just register at www.careerhouse.com.

    • Yes we can, but you must note that our services are chargeable, and the employer pays for recruitment.

    • Yes we can, but you must note that our services are chargeable, job seekers pay for finding a job.

    • No, we cannot help you, because you are not registered at www.careerhouse.com.

    Correct Answer
    A. Yes we can, but you must note that our services are chargeable, and the employer pays for recruitment.
    Explanation
    The correct answer explains that the organization can help with finding employees but clarifies that their services are chargeable. It further specifies that the employer is the one responsible for paying for the recruitment services.

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  • 8. 

    Non-Privileged Announcement costs:

    • 19,600 AMD

    • 75,600 AMD

    • 23,500 AMD

    • 16,800 AMD

    Correct Answer
    A. 23,500 AMD
    Explanation
    The correct answer is 23,500 AMD. This is the cost of the non-privileged announcement.

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  • 9. 

    Can individuals Register at www.careercenter.am?

    • Yes, sure.

    • No, they can't.

    Correct Answer
    A. No, they can't.
    Explanation
    The answer "No, they can't" suggests that individuals cannot register at www.careercenter.am. This implies that the website does not provide a registration option for individuals.

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  • 10. 

    While answering the phone call...

    • Pick up the phone and greet the caller.

    • Pick up the phone, pronounce "Career Center, may I help you?"

    • Pick up the phone, pronounce "Career Center".

    • Pick up the phone and present yourself.

    Correct Answer
    A. Pick up the phone, pronounce "Career Center".
    Explanation
    The correct answer is to pick up the phone and pronounce "Career Center". This is the most professional and appropriate way to answer a phone call in a career center setting. It clearly identifies the organization and sets the tone for a professional conversation. Greeting the caller and presenting oneself are also important, but the specific instruction in the question is to pronounce the name of the career center when answering the phone.

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  • 11. 

    Imagine, that an angry person calls the Office and starts speaking impolitely. Please describe your actions:

  • 12. 

    You are alone in the office and the visitor asks a question, you do not know the answer, please briefly describe your actions:

Quiz Review Timeline (Updated): Mar 22, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Aug 23, 2010
    Quiz Created by
    Anulik1
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