Section 13.1—quiz: Dining Service Staff Positions

Based on the information provided, Felicia's role involves greeting guests, taking reservations, and helping guests choose tables. This suggests that she is responsible for managing the seating arrangements and ensuring a smooth flow of guests in the restaurant. This aligns with the role of a host in a restaurant setting.

The duties mentioned, such as taking food and beverage orders, performing sidework, and taking ordered items to the table, are typically associated with the role of a server in a restaurant. A server is responsible for providing customer service, taking orders, and delivering food and drinks to the table. Therefore, Simba most likely holds the position of a server.

A dining room manager may perform the responsibilities of a host because both roles involve overseeing and managing the dining experience for guests. The dining room manager may greet and seat guests, ensure their satisfaction, and handle any issues or concerns that arise during their visit. This includes providing a welcoming and hospitable atmosphere, managing reservations and seating arrangements, and ensuring that guests have a pleasant dining experience. Therefore, it is true that a dining room manager may perform the responsibilities of a host.

Managers sometimes require servers to help with minor food preparation. This means that servers may be asked to assist in tasks such as cutting vegetables, assembling appetizers, or preparing simple dishes. This helps to ensure that the kitchen runs smoothly and efficiently, allowing the managers to focus on other aspects of running the establishment.

Jarod most likely holds the position of a cashier in the restaurant because he collects payments of guest checks from guests. This implies that he is responsible for handling the financial transactions and managing the cash register.

The statement is false because it is not common for buspersons to provide menus to guests. It is typically the role of the waitstaff or servers to provide menus to guests in a restaurant setting. Buspersons are responsible for clearing tables, refilling water glasses, and assisting the waitstaff in various tasks, but menu distribution is not typically part of their duties.

Based on Kara's duties of cleaning tables and chairs, pouring water, and returning soiled linens to the laundry, she most likely holds the position of a busperson. A busperson is responsible for clearing and cleaning tables, refilling water glasses, and assisting with general cleaning tasks in a restaurant. This position does not involve taking orders or handling cash, which eliminates the possibilities of server, cashier, or host.

The statement suggests that a cashier's responsibilities may include tasks that are similar to those of a host. This implies that there could be some overlap in the duties of a cashier and a host, indicating that the statement is true.

The correct answer is "Performing sidework." This is because performing sidework is typically not a duty of the dining room manager. Sidework usually refers to tasks such as restocking supplies, cleaning, and organizing, which are typically assigned to the waitstaff or other employees. The dining room manager's responsibilities usually include overseeing the dining area, training service staff, and handling guest complaints.

The statement "The host’s responsibilities are limited to welcoming guests" is false. The responsibilities of a host typically go beyond just welcoming guests. A host is responsible for ensuring the comfort and satisfaction of guests, providing them with necessary information, managing any issues or concerns that may arise, and ensuring the overall smooth running of the event or gathering.