Trivia Quiz: What Do You Know About Hotel Bellman?

Many things get forgotten, each bellman can leave messages in the pass on the log for the next shifts, or for a certain bellman. If you write it here, the next shift will see it and you will have passed it on properly. Do NOT use post-it notes on the table, ask another employee to pass it on...

You will learn more and be more prepared by hearing what the status is and what is going on. A radio would be second, but it will not help you learn what you need to know.

Only the Bell Captain will delete entires after verifying the stub was correctly filled out and is present.

The statement implies that all bellmen are required to follow a specific schedule, which includes punching in for the start of their shift, punching out for lunch, punching back in after lunch, and punching out at the end of the day. It also states that they are not allowed to work overtime unless they have received prior authorization from their manager. This suggests that the statement is true, as it outlines the expected actions and limitations for bellmen during their shifts.

We must log it in to show when we received it, and when it was delivered. You must also notify the guest that it is hereby phone or message light. Failure to do so may result in them leaving without the luggage that we are holding and make us responsible to deliver it to them- usually in Fairbanks!! Get it delivered!!!

This is to ensure that we are not blamed for any missing mail packages. This does not apply to junk mail that is not tagged, or stored bags for guests. MAIL ONLY.

The given answer is true because slip/trip and lifting injuries are common in hotels due to various factors such as wet floors, uneven surfaces, cluttered walkways, and heavy lifting involved in tasks like moving furniture or carrying luggage. These types of injuries can occur in areas like lobbies, hallways, kitchens, and housekeeping departments. Hotel staff and guests are both susceptible to these accidents, making slip/trip and lifting injuries a common occurrence in the hotel industry.

The statement states that every Bellman is required to be 100% proficient at performing mail duties. This means that every individual holding the position of Bellman must possess the necessary skills and knowledge to effectively carry out mail-related tasks. Therefore, the correct answer is True, as it aligns with the given statement.

To call off due to sickness, it is necessary to speak directly to the supervisor and inform them within 2 hours of the scheduled shift. Leaving a message with PBX is not sufficient. Therefore, the statement is true.

You will have to have lunch, deliver faxes, assist guests and you should walk the lobby areas and around the building frequently.

This is to ensure that we are not blamed for any missing mail packages. This does not apply to junk mail that is not tagged, or stored bags for guests. MAIL ONLY.

To avoid not delivering items, each shift is now required to inventory all the items on the mail shelves 1-9, and any items tagged with stubs put on the floor due to size.

We know we will be bringing these vehicles back to the guests, you do not want to have to brush snow off the windows and scrape them so put them in the upper or lower garage whenever possible.

Security, GSA's or managers can also deliver mail when bellman are not able to respond. They probably will not complete the computer portion of the duty though.

The explanation for the given correct answer is that when there are multiple bellmen on duty, the senior bellman is responsible for ensuring that the main duty is completed during his shift. This implies that the senior bellman is in charge of coordinating and overseeing the tasks of the other bellmen to ensure that all necessary duties are fulfilled. Therefore, it is true that the senior bellman is responsible for the main duty being completed on his shift when there are more than one bellmen on duty.

The statement is a categorical statement that states that all bellman are required to be CPR certified. This means that every bellman must possess CPR certification. Since it is stating a general rule that applies to all bellmen, the correct answer is True.

This falsehood started because the barista said we "expected" free coffee. That is not so, you get it for 1/2 price. Regular coffee is free from the employee cafeteria.

The statement is true because it clearly states that the incoming US mail should be delivered to Neil (Executive Offices) as soon as it arrives. Additionally, it mentions that Neil should sort the mail and deliver it to accounting by 230pm daily. Therefore, the statement is correct and should be followed.

If you observe a hazard, correct it if you can, if unable to, block the area off & alert the proper department of the hazard for immediate correction.

We will keep the stub to show the item was delivered. We must have the guests signature or initials on it.

The explanation for the given answer, which is True, is that associates are eligible to enroll in the 401K plan after completing 1 year of service and being over 21 years of age. This implies that if both conditions are met, associates can indeed enroll in the plan.

Time off is given according to the needs of the hotel. Just requesting it does not mean it will be granted. Leave during the summer is normally not granted except for very important reasons. There must be proper staffing levels in order to grant any summertime leave.

Bellman is NOT to use anyone keys nut their own, this is in the Key Control Policy and failure to obey this can result in a write-up and/or suspension. DONT DO IT!

You must put the date delivered, bellman's initials, into the computer and place the signed stub in the box for dayshift to update the database and verify delivery.

Only the 1st valet is paid, after that, it is only for tips. Do not charge the guest for valet again unless it has been 24 hours and they are requesting valet for another day. Because guests check-in at different times, you must write on the stub when they first valet'd the vehicle.

The hotel must assist guests with special needs, security may have you escort them down to the lobby in an elevator.

After your 3%, Remington will also match 50% of the next 2% you contribute.

The 1st Human Truth is that we need to be understood. This suggests that as human beings, it is essential for us to have our thoughts, feelings, and experiences acknowledged and comprehended by others. Being understood helps us feel validated, connected, and supported in our relationships and interactions with others. It satisfies our innate need for empathy, validation, and emotional connection, which are crucial for our overall well-being and mental health.

All packages and certified or important mail must be signed for, logged in and delivery or notification is required.

Only the 1st valet charges $5, after that for the next 24 hours, each coming or going is free and not charged to the guest. Tipping is at the graciousness of the guest and NOT expected. Do not charge a guest $5 without informing them it will happen so they are not upset or surprised when they are billed.

Junk mail and non-priority mail (Brochures...) can be placed into the A-Z mail tray, but the guest's name must be put into the database. Look for previous entires you can copy to speed it up and reduce typing. Make sure to change the arrival date!

The correct answer is "What's the problem?, Own it & solve it!, WOW the Guest!" The given explanation is a list of key phrases or principles associated with the WOW Recovery System. These phrases include "What's the problem?", which suggests the importance of identifying and understanding the issue at hand, "Own it & solve it!", which emphasizes taking responsibility and finding a solution, and "WOW the Guest!", which highlights the goal of providing exceptional service to guests.

Know these 5 truths, they are part of the LRA. We long to be appreciated is NOT one of them. If you missed this question, look at the 5 Human Truths sign on the door next to you!! :)

During summer there will be multiple bellmen on duty. The Senior bellman will be held responsible if the storage room door is found unsecure with bags in it. Make sure it is closed every time the room is vacated.

The date received & delivered should be on the small stub along with the bellman's initials who delivered it, and the guests signature or initials.

Accounting must be able to see that the guest was charged on the guest folio. It must show the parking fee and the valet fee. If there is only a parking fee- you will not be paid for a valet. Make sure the GSA adds both charges to the guest foilio SEPERATELY. You keep a copy for your records and slide one under accountings door with your name on it.

the 1st time you valet the vehicle for the guest, but the date and time on the stub so we will know when they should be charged for the next 24 hours. Color of the vehicle is optional- it helps but is not required. Cross out the old spaces it was parked when you valet it again so there is no confusion.