Trivia Quiz: What Do You Know About Hotel Bellman?

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Trivia Quiz: What Do You Know About Hotel Bellman? - Quiz

A bellman is one of the people who have a lot of tasks and responsibilities when it comes to the hotel industry. That is why it is important for them to undergo intensive training to understand what is expected of them. The quiz below covers the bellman training and testing gives it a try!


Questions and Answers
  • 1. 

    What should you do when you first clock in and get to the bellmen area?

    • A.

      Get some coffee

    • B.

      Check-in with the previous shift

    • C.

      Get a radio and make a radio check

    Correct Answer
    B. Check-in with the previous shift
    Explanation
    You will learn more and be more prepared by hearing what the status is and what is going on. A radio would be second, but it will not help you learn what you need to know.

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  • 2. 

    You must stay by the 6th ave doors your entire shift.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    You will have to have lunch, deliver faxes, assist guests and you should walk the lobby areas and around the building frequently.

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  • 3. 

    If the fire alarm activates, what should you do first?

    • A.

      Go outside to assist the guests evacuating

    • B.

      Get a Handicapped Guest report and give it to security at the fire panel

    • C.

      Stand by the lobby to assist guests that gather

    Correct Answer
    B. Get a Handicapped Guest report and give it to security at the fire panel
    Explanation
    The hotel must assist guests with special needs, security may have you escort them down to the lobby in an elevator.

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  • 4. 

    Concerning mail duty, what are you required to do when you are given incoming mail items for a guest?

    • A.

      Sign for it (Fed Ex, UPS or US Postal)

    • B.

      Just put in on the desk for the next shift

    • C.

      Take it to the guest if they are in house

    • D.

      Enter your initials, date, size, shelf, description & notification method in the computer.

    Correct Answer(s)
    A. Sign for it (Fed Ex, UPS or US Postal)
    C. Take it to the guest if they are in house
    D. Enter your initials, date, size, shelf, description & notification method in the computer.
    Explanation
    All packages and certified or important mail must be signed for, logged in and delivery or notification is required.

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  • 5. 

    The bellman puts what on the FRONT of the small stub?

    • A.

      Description of item

    • B.

      Guest Name

    • C.

      Shelf Location

    Correct Answer
    B. Guest Name
    Explanation
    We will keep the stub to show the item was delivered. We must have the guests signature or initials on it.

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  • 6. 

    When you deliver the item, you are done concerning it.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    You must put the date delivered, bellman's initials, into the computer and place the signed stub in the box for dayshift to update the database and verify delivery.

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  • 7. 

    Only Bellman can touch/handle the mail.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Security, GSA's or managers can also deliver mail when bellman are not able to respond. They probably will not complete the computer portion of the duty though.

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  • 8. 

    What should be written on the larger stub?

    • A.

      Guests name

    • B.

      Location/shelf

    • C.

      Date delivered

    • D.

      Date received by postal service.

    Correct Answer(s)
    A. Guests name
    B. Location/shelf
    Explanation
    The date received & delivered should be on the small stub along with the bellman's initials who delivered it, and the guests signature or initials.

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  • 9. 

    Each shift is required to print out and inventory each of the packages on the mail shelves during their shift, and correct any irregularities.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    To avoid not delivering items, each shift is now required to inventory all the items on the mail shelves 1-9, and any items tagged with stubs put on the floor due to size.

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  • 10. 

    All bellman are required to be CPR Certified.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is a categorical statement that states that all bellman are required to be CPR certified. This means that every bellman must possess CPR certification. Since it is stating a general rule that applies to all bellmen, the correct answer is True.

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  • 11. 

    Slip/Trip and lifting injuries are the most commom at hotels?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given answer is true because slip/trip and lifting injuries are common in hotels due to various factors such as wet floors, uneven surfaces, cluttered walkways, and heavy lifting involved in tasks like moving furniture or carrying luggage. These types of injuries can occur in areas like lobbies, hallways, kitchens, and housekeeping departments. Hotel staff and guests are both susceptible to these accidents, making slip/trip and lifting injuries a common occurrence in the hotel industry.

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  • 12. 

    The person observing a hazard is responsible for immediately reporting and marking of the hazard area- not necessarily correcting the problem though.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    If you observe a hazard, correct it if you can, if unable to, block the area off & alert the proper department of the hazard for immediate correction.

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  • 13. 

    The senior bellman is responsible that the main duty is completed on his shift when there are more than 1 bellmen on duty.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given correct answer is that when there are multiple bellmen on duty, the senior bellman is responsible for ensuring that the main duty is completed during his shift. This implies that the senior bellman is in charge of coordinating and overseeing the tasks of the other bellmen to ensure that all necessary duties are fulfilled. Therefore, it is true that the senior bellman is responsible for the main duty being completed on his shift when there are more than one bellmen on duty.

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  • 14. 

    All mail MUST have a stub assigned to it?

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Junk mail and non-priority mail (Brochures...) can be placed into the A-Z mail tray, but the guest's name must be put into the database. Look for previous entires you can copy to speed it up and reduce typing. Make sure to change the arrival date!

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  • 15. 

    The incoming US mail should be delivered to Neil (Executive Offices) as soon as it arrives, and it should be sorted by Neil and delivered to accounting by 230pm daily.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because it clearly states that the incoming US mail should be delivered to Neil (Executive Offices) as soon as it arrives. Additionally, it mentions that Neil should sort the mail and deliver it to accounting by 230pm daily. Therefore, the statement is correct and should be followed.

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  • 16. 

    Bellmen can delete database entries after they have delivered the mail.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Only the Bell Captain will delete entires after verifying the stub was correctly filled out and is present.

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  • 17. 

    Every Bellman is to be 100% proficient at performing mail duties.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement states that every Bellman is required to be 100% proficient at performing mail duties. This means that every individual holding the position of Bellman must possess the necessary skills and knowledge to effectively carry out mail-related tasks. Therefore, the correct answer is True, as it aligns with the given statement.

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  • 18. 

    All bellman are required to punch in for start of shift, out for lunch, in for lunch, and out at the end of the day with no overtime unless authorized by their manager in advance.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement implies that all bellmen are required to follow a specific schedule, which includes punching in for the start of their shift, punching out for lunch, punching back in after lunch, and punching out at the end of the day. It also states that they are not allowed to work overtime unless they have received prior authorization from their manager. This suggests that the statement is true, as it outlines the expected actions and limitations for bellmen during their shifts.

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  • 19. 

    Lost airline luggage that is delivered to the hotel, must be entered into the computer and assigned a stub.  It is also to be placed in the hallway with a lost luggage sheet attached to it, and a note put in the pass on log for the next shift if it isnt delivered immediately.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    We must log it in to show when we received it, and when it was delivered. You must also notify the guest that it is hereby phone or message light. Failure to do so may result in them leaving without the luggage that we are holding and make us responsible to deliver it to them- usually in Fairbanks!! Get it delivered!!!

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  • 20. 

    Bellmen get free coffee from the coffee stand.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    This falsehood started because the barista said we "expected" free coffee. That is not so, you get it for 1/2 price. Regular coffee is free from the employee cafeteria.

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  • 21. 

    The WOW Recovery System we are to use at the hotel stands for which of the below? W- O- W- Pick 2 W's and 1 "O"

    • A.

      Who is repsonsible for the challenge?

    • B.

      What's the problem?

    • C.

      Own it & solve it!

    • D.

      Only managers can offer ammenities for challenges (fruit tray/cheese tray/SPG Points)

    • E.

      WOW the Guest!

    • F.

      Wait until a manager is availabe to discuss challenges

    Correct Answer(s)
    B. What's the problem?
    C. Own it & solve it!
    E. WOW the Guest!
    Explanation
    The correct answer is "What's the problem?, Own it & solve it!, WOW the Guest!" The given explanation is a list of key phrases or principles associated with the WOW Recovery System. These phrases include "What's the problem?", which suggests the importance of identifying and understanding the issue at hand, "Own it & solve it!", which emphasizes taking responsibility and finding a solution, and "WOW the Guest!", which highlights the goal of providing exceptional service to guests.

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  • 22. 

    Associates are able to enroll in the 401K plan after 1 year of service, & you are over 21 years of age.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The explanation for the given answer, which is True, is that associates are eligible to enroll in the 401K plan after completing 1 year of service and being over 21 years of age. This implies that if both conditions are met, associates can indeed enroll in the plan.

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  • 23. 

    Remington will match what percentage of your 401K contributions?

    • A.

      1%

    • B.

      3%

    • C.

      5%

    Correct Answer
    B. 3%
    Explanation
    After your 3%, Remington will also match 50% of the next 2% you contribute.

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  • 24. 

    If you request time off in advance, the hotel MUST give it to you.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Time off is given according to the needs of the hotel. Just requesting it does not mean it will be granted. Leave during the summer is normally not granted except for very important reasons. There must be proper staffing levels in order to grant any summertime leave.

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  • 25. 

    You must speak to your supervisor to call off due to sickness, and it must be done within 2 hours of your scheduled shift. You can not just leave a message with PBX. 

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    To call off due to sickness, it is necessary to speak directly to the supervisor and inform them within 2 hours of the scheduled shift. Leaving a message with PBX is not sufficient. Therefore, the statement is true.

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  • 26. 

    You must read any new postings in the pass on a log and initial the date you worked each day.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Many things get forgotten, each bellman can leave messages in the pass on the log for the next shifts, or for a certain bellman. If you write it here, the next shift will see it and you will have passed it on properly. Do NOT use post-it notes on the table, ask another employee to pass it on...

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  • 27. 

    Valeted vehicles should be placed in the garages during winter whenever possible.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    We know we will be bringing these vehicles back to the guests, you do not want to have to brush snow off the windows and scrape them so put them in the upper or lower garage whenever possible.

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  • 28. 

    What action should NOT occur for a valeted vehicle?

    • A.

      The guest must pay for parking seperately ($10- all day)

    • B.

      The guest must pay for each delivery of the valet'ed vehicle

    • C.

      Bellman must print out a folio for the valet charge if not paid in cash for it, and deliver it to accounting to be reimbursed.

    Correct Answer
    B. The guest must pay for each delivery of the valet'ed vehicle
    Explanation
    Only the 1st valet charges $5, after that for the next 24 hours, each coming or going is free and not charged to the guest. Tipping is at the graciousness of the guest and NOT expected. Do not charge a guest $5 without informing them it will happen so they are not upset or surprised when they are billed.

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  • 29. 

    Which of the following is NOT one of the 5 Human Truths?

    • A.

      We need to be UNDERSTOOD

    • B.

      We want to BELONG

    • C.

      We long to be APPRECIATED

    • D.

      We long to feel SPECIAL

    • E.

      We crave a little more CONTROL over our lives

    • F.

      We dream of REACHING OUR POTENTIAL

    Correct Answer
    C. We long to be APPRECIATED
    Explanation
    Know these 5 truths, they are part of the LRA. We long to be appreciated is NOT one of them. If you missed this question, look at the 5 Human Truths sign on the door next to you!! :)

    Rate this question:

  • 30. 

    Each package must be scanned into the camera for 5 seconds at a distance of 6-12 inches for 5 seconds before being placed on the shelf unless it is too big or heavy to do so.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    This is to ensure that we are not blamed for any missing mail packages. This does not apply to junk mail that is not tagged, or stored bags for guests. MAIL ONLY.

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  • 31. 

    Each package must be scanned into the camera for 5 seconds at a distance of 6-12 inches for 5 seconds before being placed on the shelf unless it is too big or heavy to do so.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    This is to ensure that we are not blamed for any missing mail packages. This does not apply to junk mail that is not tagged, or stored bags for guests. MAIL ONLY.

    Rate this question:

  • 32. 

    In order to be paid for a valet that was charged to the room or to a credit card, which four must be done?

    • A.

      Guest must be charged $15 for parking

    • B.

      Guest must be charged $5 for the valet

    • C.

      Guest must be charged $10 or the proper amount for parking

    • D.

      Bellman must get a copy of the guest folio and slide it under accountings door

    • E.

      Guest must be informed he will be charged for the valet service

    Correct Answer(s)
    B. Guest must be charged $5 for the valet
    C. Guest must be charged $10 or the proper amount for parking
    D. Bellman must get a copy of the guest folio and slide it under accountings door
    E. Guest must be informed he will be charged for the valet service
    Explanation
    Accounting must be able to see that the guest was charged on the guest folio. It must show the parking fee and the valet fee. If there is only a parking fee- you will not be paid for a valet. Make sure the GSA adds both charges to the guest foilio SEPERATELY. You keep a copy for your records and slide one under accountings door with your name on it.

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  • 33. 

    Every time you valet a guest vehicle for them, you get paid $5

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Only the 1st valet is paid, after that, it is only for tips. Do not charge the guest for valet again unless it has been 24 hours and they are requesting valet for another day. Because guests check-in at different times, you must write on the stub when they first valet'd the vehicle.

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  • 34. 

    What items need to be on the large stub for a valet?

    • A.

      1. Guest name

    • B.

      2. Parking space number

    • C.

      3. Color of vehicle

    • D.

      4. Date and time first valet'd

    • E.

      5. Parking lot the vehicle is in

    Correct Answer(s)
    A. 1. Guest name
    B. 2. Parking space number
    D. 4. Date and time first valet'd
    E. 5. Parking lot the vehicle is in
    Explanation
    the 1st time you valet the vehicle for the guest, but the date and time on the stub so we will know when they should be charged for the next 24 hours. Color of the vehicle is optional- it helps but is not required. Cross out the old spaces it was parked when you valet it again so there is no confusion.

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  • 35. 

    When we are using a board room for storage bags, and we are delivering them from there, who is responsible to verify that the door gets closed when the last bellman leaves?

    • A.

      The bellman who last leaves the room

    • B.

      The senior bellman who should be tagging bags

    • C.

      Both are equally responsible

    Correct Answer
    B. The senior bellman who should be tagging bags
    Explanation
    During summer there will be multiple bellmen on duty. The Senior bellman will be held responsible if the storage room door is found unsecure with bags in it. Make sure it is closed every time the room is vacated.

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  • 36. 

    What is the 1st Human Truth?

    • A.

      1. We want to BELONG

    • B.

      2. We want to be UNDERSTOOD

    • C.

      3. We need to be UNDERSTOOD

    Correct Answer
    C. 3. We need to be UNDERSTOOD
    Explanation
    The 1st Human Truth is that we need to be understood. This suggests that as human beings, it is essential for us to have our thoughts, feelings, and experiences acknowledged and comprehended by others. Being understood helps us feel validated, connected, and supported in our relationships and interactions with others. It satisfies our innate need for empathy, validation, and emotional connection, which are crucial for our overall well-being and mental health.

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  • 37. 

    After your shift, and your relief comes in, he can just use you keys until he can get a chance to pick up his.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Bellman is NOT to use anyone keys nut their own, this is in the Key Control Policy and failure to obey this can result in a write-up and/or suspension. DONT DO IT!

    Rate this question:

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