Trivia Quiz: What Do You Know About Hotel Bellman?

37 Questions | Total Attempts: 129

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Trivia Quiz: What Do You Know About Hotel Bellman?

A bellman is one of the people who have a lot of tasks and responsibilities when it comes to the hotel industry. That is why it is important for them to undergo intensive training to understand what is expected of them. The quiz below covers the bellman training and testing gives it a try!


Questions and Answers
  • 1. 
    What should you do when you first clock in and get to the bellmen area?
    • A. 

      Get some coffee

    • B. 

      Check-in with the previous shift

    • C. 

      Get a radio and make a radio check

  • 2. 
    You must stay by the 6th ave doors your entire shift.
    • A. 

      True

    • B. 

      False

  • 3. 
    If the fire alarm activates, what should you do first?
    • A. 

      Go outside to assist the guests evacuating

    • B. 

      Get a Handicapped Guest report and give it to security at the fire panel

    • C. 

      Stand by the lobby to assist guests that gather

  • 4. 
    Concerning mail duty, what are you required to do when you are given incoming mail items for a guest?
    • A. 

      Sign for it (Fed Ex, UPS or US Postal)

    • B. 

      Just put in on the desk for the next shift

    • C. 

      Take it to the guest if they are in house

    • D. 

      Enter your initials, date, size, shelf, description & notification method in the computer.

  • 5. 
    The bellman puts what on the FRONT of the small stub?
    • A. 

      Description of item

    • B. 

      Guest Name

    • C. 

      Shelf Location

  • 6. 
    When you deliver the item, you are done concerning it.
    • A. 

      True

    • B. 

      False

  • 7. 
    Only Bellman can touch/handle the mail.
    • A. 

      True

    • B. 

      False

  • 8. 
    What should be written on the larger stub?
    • A. 

      Guests name

    • B. 

      Location/shelf

    • C. 

      Date delivered

    • D. 

      Date received by postal service.

  • 9. 
    Each shift is required to print out and inventory each of the packages on the mail shelves during their shift, and correct any irregularities.
    • A. 

      True

    • B. 

      False

  • 10. 
    All bellman are required to be CPR Certified.
    • A. 

      True

    • B. 

      False

  • 11. 
    Slip/Trip and lifting injuries are the most commom at hotels?
    • A. 

      True

    • B. 

      False

  • 12. 
    The person observing a hazard is responsible for immediately reporting and marking of the hazard area- not necessarily correcting the problem though.
    • A. 

      True

    • B. 

      False

  • 13. 
    The senior bellman is responsible that the main duty is completed on his shift when there are more than 1 bellmen on duty.
    • A. 

      True

    • B. 

      False

  • 14. 
    All mail MUST have a stub assigned to it?
    • A. 

      True

    • B. 

      False

  • 15. 
    The incoming US mail should be delivered to Neil (Executive Offices) as soon as it arrives, and it should be sorted by Neil and delivered to accounting by 230pm daily.
    • A. 

      True

    • B. 

      False

  • 16. 
    Bellmen can delete database entries after they have delivered the mail.
    • A. 

      True

    • B. 

      False

  • 17. 
    Every Bellman is to be 100% proficient at performing mail duties.
    • A. 

      True

    • B. 

      False

  • 18. 
    All bellman are required to punch in for start of shift, out for lunch, in for lunch, and out at the end of the day with no overtime unless authorized by their manager in advance.
    • A. 

      True

    • B. 

      False

  • 19. 
    Lost airline luggage that is delivered to the hotel, must be entered into the computer and assigned a stub.  It is also to be placed in the hallway with a lost luggage sheet attached to it, and a note put in the pass on log for the next shift if it isnt delivered immediately.
    • A. 

      True

    • B. 

      False

  • 20. 
    Bellmen get free coffee from the coffee stand.
    • A. 

      True

    • B. 

      False

  • 21. 
    The WOW Recovery System we are to use at the hotel stands for which of the below? W- O- W- Pick 2 W's and 1 "O"
    • A. 

      Who is repsonsible for the challenge?

    • B. 

      What's the problem?

    • C. 

      Own it & solve it!

    • D. 

      Only managers can offer ammenities for challenges (fruit tray/cheese tray/SPG Points)

    • E. 

      WOW the Guest!

    • F. 

      Wait until a manager is availabe to discuss challenges

  • 22. 
    Associates are able to enroll in the 401K plan after 1 year of service, & you are over 21 years of age.
    • A. 

      True

    • B. 

      False

  • 23. 
    Remington will match what percentage of your 401K contributions?
    • A. 

      1%

    • B. 

      3%

    • C. 

      5%

  • 24. 
    If you request time off in advance, the hotel MUST give it to you.
    • A. 

      True

    • B. 

      False

  • 25. 
    You must speak to your supervisor to call off due to sickness, and it must be done within 2 hours of your scheduled shift. You can not just leave a message with PBX. 
    • A. 

      True

    • B. 

      False

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