Sales And Service Training: Quiz! Test

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| By YodleTraining
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YodleTraining
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Quizzes Created: 16 | Total Attempts: 3,332
Questions: 10 | Attempts: 97

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Sales And Service Training: Quiz! Test - Quiz

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Questions and Answers
  • 1. 

    Which product is Citation building a part of?

    • A.

      Web

    • B.

      Ads

    • C.

      Organic

    Correct Answer
    C. Organic
    Explanation
    Citation building is a part of the Organic product. Citation building refers to the process of creating and managing online citations, which are mentions of a business's name, address, and phone number (NAP) on external websites. This helps to improve the business's online visibility and local search rankings. Organic product focuses on optimizing a website's visibility in search engine results through various strategies, including citation building.

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  • 2. 

    Which of the contract & payment options below is preferred?

    • A.

      3 Month Contract w/ prepay

    • B.

      3 Month Contract w/ no prepay

    • C.

      Month to Month Contract w/ 3 months prepay

    Correct Answer
    A. 3 Month Contract w/ prepay
    Explanation
    The preferred contract and payment option is the 3 Month Contract with prepay because it offers the benefit of a longer contract term, which provides stability and commitment from both parties. Additionally, the prepayment ensures that the payment is made upfront, reducing the risk of late or missed payments. This option offers a balance between a longer contract term and the convenience of prepaying.

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  • 3. 

    What product(s) can be sold to a client with a 100,000 population?

    • A.

      Organic Only

    • B.

      Organic or Max Only

    • C.

      Organic, Ads, or Max

    Correct Answer
    C. Organic, Ads, or Max
    Explanation
    The correct answer is Organic, Ads, or Max. This means that a client with a population of 100,000 can be sold any combination of organic products, advertisements, or maximum products. The population size does not limit the options available for selling products, and the client can choose from any of these options based on their preferences and needs.

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  • 4. 

    What is the new radius used for Organic Geo-Targeting?

    • A.

      15 miles

    • B.

      20 miles

    • C.

      30 miles

    • D.

      50 miles

    Correct Answer
    B. 20 miles
    Explanation
    The new radius used for Organic Geo-Targeting is 20 miles. This means that when implementing organic geo-targeting, the targeting will be based on a radius of 20 miles from a specific location. This implies that any organic content or advertisements will be shown to users within this 20-mile radius, allowing for more targeted and relevant content delivery.

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  • 5. 

    If we find an existing Google listing for a client, when will the maps case fire?

    • A.

      Day 1

    • B.

      Day 8

    • C.

      No need for a maps case

    Correct Answer
    A. Day 1
    Explanation
    The maps case will fire on Day 1 if we find an existing Google listing for a client. This implies that as soon as we come across a client's Google listing, the maps case will be initiated without any delay.

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  • 6. 

    The new touch plan schedule is for new clients only.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement implies that the new touch plan schedule is not exclusively for new clients, meaning that it can also be applicable to existing clients. Therefore, the correct answer is False.

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  • 7. 

    In the example below, what should the prepay balance say in the Yodle Live footer? $1000 a month Ads client with a 3-month commitment and 3 months prepay: You will see the contract term set to 3 months and a prepay balance of $___ on the first day live.

    • A.

      $0

    • B.

      $2000

    • C.

      $3000

    Correct Answer
    B. $2000
    Explanation
    The prepay balance should say $2000 in the Yodle Live footer. This is because the client has a 3-month commitment and has prepaid for 3 months, which amounts to $1000 per month for 3 months, totaling $3000. However, since it is the first day live, the prepay balance will be $2000, as $1000 has already been deducted for the first month.

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  • 8. 

    Your client has been sold Yodle Ads, which internal dashboard do you see?

    • A.

      Pooled

    • B.

      Dedicated

    Correct Answer
    B. Dedicated
    Explanation
    The correct answer is "Dedicated." This means that when the client purchases Yodle Ads, they will have access to their own dedicated internal dashboard. This dashboard will be specifically tailored to their needs and will provide them with all the necessary tools and information to manage and track their Yodle Ads campaigns effectively. The dedicated dashboard ensures that the client has full control and visibility over their advertising efforts.

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  • 9. 

    Sales will quote a lead range for the sale of Yodle Max.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Sales will quote a lead range for the sale of Yodle Max. This means that when selling Yodle Max, the sales team will provide a range of potential leads to the customer. This range could include the minimum and maximum number of leads that the customer can expect to receive when using Yodle Max. By providing a lead range, the sales team is giving the customer an idea of the potential value and effectiveness of the product in generating leads for their business.

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  • 10. 

    If a client is sold for $800, what service model will it go to?

    • A.

      Pooled

    • B.

      Dedicated

    Correct Answer
    B. Dedicated
    Explanation
    If a client is sold for $800, it will go to the Dedicated service model. In a Dedicated service model, a client pays a fixed amount to have exclusive access to a specific set of resources or services. This means that the client will have dedicated resources allocated solely for their use, ensuring higher performance, customization, and security compared to a Pooled service model where resources are shared among multiple clients.

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