Sales Quiz- How To Overcome Objections

8 Questions | Total Attempts: 3463

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Sales Quizzes & Trivia

Questions and Answers
  • 1. 
    What are the common reasons customers object?
    • A. 

      Lack of Knowledge, Lack of money, Lack of interest

    • B. 

      Lack of Knowledge, Specific warranted concern, Hidden agenda, Perception issue, Not be clear about their interests

    • C. 

      Lack of money, Perception issue, Hidden agenda, Lack of knowledge

    • D. 

      Perception issue, lack of knowledge, Not be clear about their interests

  • 2. 
    When a customer puts an objection in front of you, you should _____________. 
    • A. 

      Find a way to over come it.

    • B. 

      Ignore it

    • C. 

      Redirect the conversation

    • D. 

      Thank them

  • 3. 
    ______________ is a way to connect with your customer on a personal level. 
    • A. 

      Empathy

    • B. 

      Conversation

    • C. 

      Eye contact

    • D. 

      All of the above

  • 4. 
    Good customer discovery always focuses on asking __________________. 
    • A. 

      The customer about themselves

    • B. 

      Open ended questions

    • C. 

      Inquisitive questions

    • D. 

      Yes or no questions

  • 5. 
    If at anytime you don't understand something, ask the customer  ___________.
    • A. 

      To clarify

    • B. 

      Open ended questions

    • C. 

      Yes or no questions

    • D. 

      Probing questions

  • 6. 
    To keep your customer around for the long haul, they must see  ___________ in your product or service. 
    • A. 

      Logic

    • B. 

      Appreciation

    • C. 

      Money

    • D. 

      Value

  • 7. 
    Customer references are another great tool because those stories often represent a ___________________, that was overcome with success. 
    • A. 

      Challenge

    • B. 

      Hardship

    • C. 

      Pain or Objection

    • D. 

      All of the above

  • 8. 
    Managing objections takes _________.
    • A. 

      Practice

    • B. 

      Time

    • C. 

      Skill

    • D. 

      Patience

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