Quiz #3- Objection Handling

7 Questions | Total Attempts: 128

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Quiz #3- Objection Handling - Quiz

Questions and Answers
  • 1. 
    Identify all of Groupon's current and potential competitors.  (Check all that apply)
    • A. 

      Yelp!

    • B. 

      Living Social

    • C. 

      BuyDig

    • D. 

      BuyWithMe

    • E. 

      Google Offers

  • 2. 
    What does ARC stand for?
    • A. 

      Application, Replication, Cultivation

    • B. 

      Acknowledge, Reply, Create

    • C. 

      Ackowledge, Respond, Close

    • D. 

      Apply, Retract, Conform

  • 3. 
    What does ARP stand for?
    • A. 

      Amicable Relationship Placement

    • B. 

      Apply, Reply, Pivot

    • C. 

      Always Read People

    • D. 

      Acknowledge, Respond, Pivot

  • 4. 
    Identify the difference(s) between Groupon and Living Social.  (Check all that apply) 
    • A. 

      Discussion Board

    • B. 

      Opt-in subscriber base

    • C. 

      Payment Structure

    • D. 

      Revenue Sharing/Split Profit

    • E. 

      Review Restrictions

    • F. 

      Performance Based Models

  • 5. 
    "We don't discount!" What would be your response?
    • A. 

      I completely understand. I called you because we feature businesses that typically don't discount. Groupon is primarily a customer acquitision tool. How do you usually acquire new customers?

    • B. 

      If your business can use a larger customer base, you should be discounting.

    • C. 

      Discounting should not be a concern if your volume increases drastically after running a Groupon.,

    • D. 

      A lot of businesses I call say they don't discount but eventually they agree to a contract and are happy with the results.

  • 6. 
    "How do we make money?"  What would be your response?
    • A. 

      We pay you the day after the feature

    • B. 

      All Groupon merchants eventually make money

    • C. 

      By converting Groupon subscribers into regular customers

    • D. 

      It doesn't cost anything to participate with Groupon

  • 7. 
    Vendors are paid by Living Social 1 month after the feature.  Given our payment structure, how would you overcome this objection?
    • A. 

      Groupon is exponentially larger than Living Social and we do not have the capacity to pay everyone up front.

    • B. 

      The amount that you will receive from Groupon (5-7 days) the week after the feature will, in many instances, outway the total amount you will receive from Living Social. Also, Groupon would like the payment structure to reflect the rate of redemption.

    • C. 

      We hold on to the revenue to maximize interest as our company continues to grow and expand into new markets

    • D. 

      The credit card companys have informed us that we cannot pay for services that have not yet been rendered. We would be happy to change our payment structure if it did not violate

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