Pre Post Performance EDGE Test
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The pre and post test is designed to evaluate the knowledge level of the class participants before the training and then to again evaluate what the participants have learned during the training on the last day.
- 1.A case was established by an NCP application. The NCP later wants to close the case, can he/she request case closure?
- A.
Yes
- B.
No
- 2.The timeframe for all escalations to be completed is
- A.
10 days
- B.
30 days
- C.
15 days
- D.
60 days
- 3.Vehicle tags are renewed yearly. Driver's license are renewed every
- A.
4-10 years
- B.
15 years
- C.
30 days
- 4.Child support services refers arrears only cases for federal tax offset.
- A.
True
- B.
False
- 5.When using the auto closure process, what code should be in the "CP cooperation" field whent he sanction process begins?
- A.
R- cp did not cooperate
- B.
Z-cp cooperated
- C.
I-cp failed to attend/critical illness
- D.
G-cp has filed Good Cause claim
- 6.How can a Spanish speaking customer obtain an application for services?
- A.
DCSS portal
- B.
Local office
- C.
Both A and B
- 7.What is the timeframe for completing a Director's Communication Group (DCG) case/complaint?
- A.
1-5 days
- B.
30 days
- C.
10 days
- 8.DCSS has the authority to waive, reduce or forgive UPA debts on ____________ orders.
- A.
Abandonment
- B.
Divorce Decrees
- C.
Administrative
- 9.What does SOP stand for?
- A.
Somewhat Optional Process
- B.
Same Office Procedures
- C.
Standard Operating Procedure
- 10.The CP can request to forgive part or all of the arrears owed by the NCP on the case.
- A.
True
- B.
False
- 11.An agent may permanently close a case if the only money owed on the case is fee accounts.
- A.
True
- B.
False
- 12.What percentage does an NCP have to pay on the arrears to have his/her passport released?
- A.
20%
- B.
75%
- C.
100%
- 13.If there is a dispute between 2 local offices regarding a case transfer and the local supervisor/managers are unable to resolve, how should this matter be handled?
- A.
Escalate to Region Managers
- B.
Escalate to Deputy Director, Renorta Heard
- C.
Escalate to Director, Keith Horton
- 14.As changes occur and policy/procedures are updated, where will you find the most current versions of these policies and procedures?
- A.
Blog
- B.
ERG
- C.
Google
- 15.When should an A&I be conducted?
- A.
When adding an order with existing arrears
- B.
At adjudication of arrears in court
- C.
When any event occurs that prevents the A&I from running accurately
- D.
All of the above
- E.
None of the above
- 16.If after 45 days, review of the case indicates that the employer has not responded to the NMSN processed by PSI, the agent should:
- A.
Manually doc gen another NMSN
- B.
Contact the NCP to see if he/she obtained medical insurance
- C.
Contact PSI
- D.
All of the above
- 17.What does LEP/SI stand for?
- 18.A ____________ ___________ is any payment received prior to the month it is due
- 19.Tax payments must be referred to as ____________ ___________
- 20.To meet same day service on IV-A referrals, the referral must be registered:
- A.
The same day
- B.
Within 5 days
- C.
Within 3 days
- 21.What are the options that qualify for Adjusted Income deviation in computing support orders?
- A.
Self employment taxes
- B.
Change in employment status
- C.
Pre existing court orders
- D.
Other qualified children
- E.
All of the above
- 22.NMSN stands for:
- A.
No Medical Support Noted
- B.
National Medical Support Notice
- C.
Non Medical Services Notice
- D.
New Medical Services Noted
- 23.What documents/items should be imaged by SMI and maintained as a hard copy file?
- A.
Applications
- B.
Court Orders
- C.
Bankruptcy documentation
- D.
A & I's
- E.
A, B & C
- 24.Name Director Keith Horton's vision for the Division of Child Support Services
- A.
Increase current support to 62%, increase arrears paid to 85%, increase support orders to 88%, paternities established to 94%
- B.
Put Children FIrst, Children need both parents, Customer interaction is an opportunity, Employeess are Valuable resoureces
- C.
To be ranked in the top 10 states for current support, recognized nationally as a trendsetter for best practices, best managed agency in the State of Georgia
- 25.Name the four OCSS values:
- A.
Government should be a resource to families, not a substitute
- B.
Put Children First
- C.
Children need both parents
- D.
Customer interaction is an opportunit
- E.
Employees are valuable resources
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