Pre Post Performance EDGE Test

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Quizzes Created: 1 | Total Attempts: 53
Questions: 25 | Attempts: 53

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Pre Post Performance EDGE Test - Quiz


The pre and post test is designed to evaluate the knowledge level of the class participants before the training and then to again evaluate what the participants have learned during the training on the last day.


Questions and Answers
  • 1. 

    A case was established by an NCP application. The NCP later wants to close the case, can he/she request case closure?

    • A.

      Yes

    • B.

      No

    Correct Answer
    A. Yes
    Explanation
    The NCP (Non-Custodial Parent) who established the case can definitely request the closure of the case. They have the right to make this request if they believe that the case is no longer necessary or if they have fulfilled their obligations. The decision to close the case ultimately lies with the relevant authorities or the court, but the NCP can initiate the process by submitting a request for case closure.

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  • 2. 

    The timeframe for all escalations to be completed is

    • A.

      10 days

    • B.

      30 days

    • C.

      15 days

    • D.

      60 days

    Correct Answer
    A. 10 days
    Explanation
    The correct answer is 10 days because it is the shortest timeframe listed. This suggests that all escalations need to be completed within a relatively short period of time.

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  • 3. 

    Vehicle tags are renewed yearly. Driver's license are renewed every

    • A.

      4-10 years

    • B.

      15 years

    • C.

      30 days

    Correct Answer
    A. 4-10 years
    Explanation
    Driver's licenses are renewed every 4-10 years. This is because driver's licenses expire after a certain period of time and need to be renewed to ensure that the driver's information is up to date and that they are still eligible to drive. The specific duration of renewal varies depending on the jurisdiction, but it typically falls within the range of 4-10 years. This allows enough time for drivers to maintain their licenses without having to renew them too frequently.

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  • 4. 

    Child support services refers arrears only cases for federal tax offset.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Child support services refers arrears only cases for federal tax offset. This means that child support services only pursue cases where the parent owes past-due child support payments and seeks to collect these arrears through federal tax offset. This process involves intercepting the parent's federal tax refund and applying it towards the outstanding child support debt. Therefore, the statement is true.

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  • 5. 

    When using the auto closure process, what code should be in the "CP cooperation" field whent he sanction process begins?

    • A.

      R- cp did not cooperate

    • B.

      Z-cp cooperated

    • C.

      I-cp failed to attend/critical illness

    • D.

      G-cp has filed Good Cause claim

    Correct Answer
    A. R- cp did not cooperate
    Explanation
    The code "R- cp did not cooperate" should be in the "CP cooperation" field when the sanction process begins. This suggests that the individual being referred to as "cp" did not cooperate during the process, which may have led to the initiation of the sanction process.

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  • 6. 

    How can a Spanish speaking customer obtain an application for services?

    • A.

      DCSS portal

    • B.

      Local office

    • C.

      Both A and B

    Correct Answer
    C. Both A and B
    Explanation
    Both options A and B are correct because a Spanish speaking customer can obtain an application for services through the DCSS portal or by visiting their local office. The DCSS portal provides an online platform where customers can access and fill out applications for services in Spanish. On the other hand, visiting the local office allows customers to obtain a physical copy of the application and receive assistance from staff who can communicate in Spanish. Therefore, both options offer viable methods for a Spanish speaking customer to obtain an application for services.

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  • 7. 

    What is the timeframe for completing a Director's Communication Group (DCG) case/complaint?

    • A.

      1-5 days

    • B.

      30 days

    • C.

      10 days

    Correct Answer
    A. 1-5 days
    Explanation
    The correct answer is 1-5 days. This means that the timeframe for completing a Director's Communication Group (DCG) case or complaint is within 1 to 5 days. This suggests that the DCG aims to address and resolve cases and complaints in a relatively short period of time, ensuring efficient and timely communication between the director and the involved parties.

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  • 8. 

    DCSS has the authority to waive, reduce or forgive UPA debts on ____________ orders.

    • A.

      Abandonment

    • B.

      Divorce Decrees

    • C.

      Administrative

    Correct Answer
    C. Administrative
    Explanation
    DCSS, which stands for Division of Child Support Services, has the authority to waive, reduce, or forgive UPA (Unpaid Parental Assistance) debts on administrative orders. This means that DCSS can make decisions regarding UPA debts without involving the court system or the need for abandonment or divorce decrees. The administrative process allows for flexibility in resolving UPA debts based on the specific circumstances and needs of the individuals involved.

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  • 9. 

    What does SOP stand for?

    • A.

      Somewhat Optional Process

    • B.

      Same Office Procedures

    • C.

      Standard Operating Procedure

    Correct Answer
    C. Standard Operating Procedure
    Explanation
    SOP stands for Standard Operating Procedure. Standard Operating Procedures are established guidelines or instructions that organizations follow to ensure consistency and efficiency in their operations. They provide step-by-step instructions on how to perform specific tasks or processes, ensuring that everyone in the organization follows the same procedures. SOPs are essential for maintaining quality, reducing errors, and promoting safety in various industries and organizations.

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  • 10. 

    The CP can request to forgive part or all of the arrears owed by the NCP on the case.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The CP cannot request to forgive part or all of the arrears owed by the NCP on the case.

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  • 11. 

    An agent may permanently close a case if the only money owed on the case is fee accounts.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    An agent may not permanently close a case if the only money owed on the case is fee accounts. This is because fee accounts are still considered as money owed and need to be resolved before the case can be closed permanently.

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  • 12. 

    What percentage does an NCP have to pay on the arrears to have his/her passport released?

    • A.

      20%

    • B.

      75%

    • C.

      100%

    Correct Answer
    C. 100%
    Explanation
    An NCP (Non-Custodial Parent) has to pay 100% of the arrears in order to have his/her passport released. This means that the NCP must fully settle the outstanding child support payments before their passport can be returned or issued.

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  • 13. 

    If there is a dispute between 2 local offices regarding a case transfer and the local supervisor/managers are unable to resolve, how should this matter be handled?

    • A.

      Escalate to Region Managers

    • B.

      Escalate to Deputy Director, Renorta Heard

    • C.

      Escalate to Director, Keith Horton

    Correct Answer
    A. Escalate to Region Managers
    Explanation
    If there is a dispute between 2 local offices regarding a case transfer and the local supervisor/managers are unable to resolve, the matter should be escalated to the Region Managers. This is because the Region Managers have a higher level of authority and can make decisions that can help resolve the dispute. They have a broader perspective and can provide guidance or intervene to find a solution that is fair and beneficial for both parties involved. Escalating the matter to the Region Managers ensures that it is brought to the attention of higher-level management who can take appropriate action to resolve the dispute.

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  • 14. 

    As changes occur and policy/procedures are updated, where will you find the most current versions of these policies and procedures?

    • A.

      Blog

    • B.

      ERG

    • C.

      Google

    Correct Answer
    B. ERG
    Explanation
    ERG stands for Employee Resource Group, which is a platform commonly used within organizations to communicate and share information among employees. It is likely that the most current versions of policies and procedures would be found within the ERG, as it serves as a central hub for internal communication and updates within the company. Therefore, employees can refer to the ERG to access the latest versions of policies and procedures.

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  • 15. 

    When should an A&I be conducted?

    • A.

      When adding an order with existing arrears

    • B.

      At adjudication of arrears in court

    • C.

      When any event occurs that prevents the A&I from running accurately

    • D.

      All of the above

    • E.

      None of the above

    Correct Answer
    D. All of the above
    Explanation
    An A&I (Assessment and Investigation) should be conducted in all of the given scenarios. When adding an order with existing arrears, conducting an A&I helps in assessing the current situation and investigating the reasons behind the arrears. At adjudication of arrears in court, an A&I is necessary to gather relevant information and evidence for the court proceedings. Additionally, when any event occurs that prevents the A&I from running accurately, conducting an A&I becomes crucial to identify and resolve any issues that may affect the accuracy of the assessment and investigation process.

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  • 16. 

    If after 45 days, review of the case indicates that the employer has not responded to the NMSN processed by PSI, the agent should:

    • A.

      Manually doc gen another NMSN

    • B.

      Contact the NCP to see if he/she obtained medical insurance

    • C.

      Contact PSI

    • D.

      All of the above

    Correct Answer
    C. Contact PSI
    Explanation
    If after 45 days, the employer has not responded to the NMSN processed by PSI, the agent should contact PSI. This is because PSI is responsible for processing the NMSN and ensuring that the employer complies with the requirements. By contacting PSI, the agent can inquire about the status of the case and take appropriate action to ensure that the employer responds to the NMSN.

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  • 17. 

    What does LEP/SI stand for?

    Correct Answer
    Limited English Proficiency/Sensory Impairment
    Explanation
    LEP/SI stands for Limited English Proficiency/Sensory Impairment. This acronym refers to individuals who have difficulty communicating or understanding English due to their limited language skills, as well as individuals who have impairments in their senses, such as hearing or vision. The term LEP/SI is commonly used in contexts where accommodations or assistance may be required to ensure effective communication and access to services for these individuals.

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  • 18. 

    A ____________  ___________ is any payment received prior to the month it is due

    Correct Answer
    Future payment
    Explanation
    A future payment is any payment that is received in advance, before the month it is actually due. This means that the payment is made ahead of the scheduled due date, allowing for early payment or prepayment.

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  • 19. 

    Tax payments must be referred to as ____________ ___________

    Correct Answer
    Involuntary payments
    Explanation
    Tax payments must be referred to as involuntary payments because they are mandatory and non-negotiable. Taxpayers are legally obligated to pay taxes to the government, regardless of their personal preferences or opinions. Unlike voluntary payments, such as donations or purchases, tax payments are not optional and failure to comply can result in penalties or legal consequences. Therefore, the term "involuntary payments" accurately describes the nature of tax payments.

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  • 20. 

    To meet same day service on IV-A referrals, the referral must be registered:

    • A.

      The same day

    • B.

      Within 5 days

    • C.

      Within 3 days

    Correct Answer
    C. Within 3 days
    Explanation
    To meet same day service on IV-A referrals, the referral must be registered within 3 days. This means that the referral should be processed and documented within a maximum of 3 days from when it was received. This ensures that the necessary steps are taken promptly to provide the requested service on the same day. Registering the referral within 3 days allows for efficient coordination and timely assistance to meet the urgent needs of the IV-A referrals.

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  • 21. 

    What are the options that qualify for Adjusted Income deviation in computing support orders?

    • A.

      Self employment taxes

    • B.

      Change in employment status

    • C.

      Pre existing court orders

    • D.

      Other qualified children

    • E.

      All of the above

    Correct Answer(s)
    A. Self employment taxes
    C. Pre existing court orders
    D. Other qualified children
    Explanation
    The options that qualify for Adjusted Income deviation in computing support orders are self-employment taxes, pre-existing court orders, and other qualified children. Adjusted Income deviation allows for adjustments to be made to the income of the parent when calculating child support payments. Self-employment taxes can be deducted from the income, pre-existing court orders may affect the amount of support to be paid, and other qualified children can also impact the calculation. Therefore, all of the above options are eligible for Adjusted Income deviation.

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  • 22. 

    NMSN stands for:

    • A.

      No Medical Support Noted

    • B.

      National Medical Support Notice

    • C.

      Non Medical Services Notice

    • D.

      New Medical Services Noted

    Correct Answer
    B. National Medical Support Notice
    Explanation
    NMSN stands for National Medical Support Notice. This is a legal document that is used to enforce health insurance coverage for children in cases where one parent is ordered to provide health insurance as part of a child support agreement. The NMSN is sent to the employer of the parent responsible for providing health insurance, notifying them of their obligation to enroll the child in a health insurance plan. This ensures that children receive the necessary medical support and coverage as required by the court.

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  • 23. 

    What documents/items should be imaged by SMI and maintained as a hard copy file?

    • A.

      Applications

    • B.

      Court Orders

    • C.

      Bankruptcy documentation

    • D.

      A & I's

    • E.

      A, B & C

    Correct Answer
    E. A, B & C
    Explanation
    The documents/items that should be imaged by SMI and maintained as a hard copy file are Applications, Court Orders, and Bankruptcy documentation. These documents are important for record-keeping purposes and may require physical copies for legal or regulatory compliance reasons. By imaging them and maintaining a hard copy file, SMI ensures that the information is easily accessible and can be securely stored for future reference.

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  • 24. 

    Name Director Keith Horton's vision for the Division of Child Support Services

    • A.

      Increase current support to 62%, increase arrears paid to 85%, increase support orders to 88%, paternities established to 94%

    • B.

      Put Children FIrst, Children need both parents, Customer interaction is an opportunity, Employeess are Valuable resoureces

    • C.

      To be ranked in the top 10 states for current support, recognized nationally as a trendsetter for best practices, best managed agency in the State of Georgia

    Correct Answer
    C. To be ranked in the top 10 states for current support, recognized nationally as a trendsetter for best practices, best managed agency in the State of Georgia
    Explanation
    The director's vision for the Division of Child Support Services is to achieve specific goals and outcomes. These include increasing the percentage of current support to 62%, increasing the amount of arrears paid to 85%, increasing the number of support orders to 88%, and establishing paternities to 94%. The director believes that by prioritizing the well-being of children, recognizing the importance of both parents, utilizing customer interactions as opportunities, and valuing employees as valuable resources, the division can achieve these goals. Ultimately, the director's vision is for the division to be recognized nationally as a trendsetter for best practices and to be ranked among the top 10 states for current support, establishing the division as the best managed agency in the State of Georgia.

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  • 25. 

    Name the four OCSS values:

    • A.

      Government should be a resource to families, not a substitute

    • B.

      Put Children First

    • C.

      Children need both parents

    • D.

      Customer interaction is an opportunit

    • E.

      Employees are valuable resources

    Correct Answer(s)
    B. Put Children First
    C. Children need both parents
    D. Customer interaction is an opportunit
    E. Employees are valuable resources
    Explanation
    The correct answer is "Put Children First, Children need both parents, Customer interaction is an opportunity, Employees are valuable resources." These values emphasize the importance of prioritizing the well-being of children, recognizing the significance of both parents in a child's life, viewing customer interaction as a chance for growth and improvement, and acknowledging the value and importance of employees as valuable resources within an organization.

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