Everything You Need To Know About Housekeeping Department
(235).jpg "Everything You Need To Know About Housekeeping Department")
The housekeeping department is the backbone of the hospitality industry, especially hotels. Their role is to ensure a comfortable and welcoming environment for the guests. To learn interesting facts about the HK department, check out our online quiz.
- 1.The department which responsible of cleanliness in the hotel is:
- A.
In-Room Dining
- B.
Room Service
- C.
Room Attendant
- D.
Housekeeping
- 2.The leader of Housekeeping Department is:
- A.
Room Division Manager
- B.
Executive Chef
- C.
Executive Housekeper
- D.
Front Office Manager
- 3.As below is the duty of Housekeeping Department, except:
- A.
Cleaning guest rooms
- B.
Serving the Food
- C.
Responsible for other areas, such as public restrooms, convention space and offices
- D.
Manage Laundry Operation
- 4.The section include in Housekeeping are as stated below, except:
- A.
Room Service
- B.
Floor Section
- C.
Public Area Section
- D.
Linen & Uniform Section
- 5.The person in charge of cleaning the room:
- A.
Room Attendant
- B.
Room Service
- C.
Public Area Attendant
- D.
Linen & Uniform Attendant
- 6.As below is the job of Order Taker, except:
- A.
Answering phones
- B.
Responsible for managing lost and found items.
- C.
Coordinate with the Room Attendant, to deliver the request from guests in room.
- D.
Deliver the extra pillow to the room.
- 7.The person in charge of cleaning and handling the bedsheet, tablecloth and guest laundry is:
- A.
Room Attendant
- B.
Room Service
- C.
Public Area Attendant
- D.
Linen & Uniform Attendant
- 8.HK Department will need to work with this department to check the Room Status:
- A.
F&B Service
- B.
Engineering
- C.
Front Office Department
- D.
F&B Product
- 9.The person in charge of cleaning and handling the cleanliness of lobby, lift is
- A.
Room Attendant
- B.
Room Service
- C.
Pubic Area Attendant
- D.
Linen & Uniform Attendant
- 10.HK Department will need to work with this department to set up the decoration, provide the F&B linen such as tablecloth, napkin:
- A.
F&B Service
- B.
Engineering
- C.
Front Office
- D.
F&B Product
- 11.HK Department will need to work with this department related to Guest Room Security and Safety:
- A.
F&B Service
- B.
Security Department
- C.
FO Department
- D.
F&B Product
- 12.HK Department will need to work with this department to maintain and check the damages of the room:
- A.
F&B Service
- B.
FO Department
- C.
Engineering
- D.
Security Department
- 13.The other name of Room Attendant is:
- A.
Room Service
- B.
In Room Dining
- C.
Purchasing
- D.
Room Boy
- 14.HK Department will need to work with this department related to provide the HK supplies and amenities.
- A.
F&B services
- B.
Security Department
- C.
Human Resources
- D.
Purchasing
- 15.HK Department will need to work with this department related to employee’s recruitment and promotion:
- A.
F&B Service
- B.
Security Department
- C.
Human Resources Department
- D.
F&B Product
Questions: 10 | Attempts: 12631 | Last updated: Sep 29, 2020
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