Everything You Need To Know About Housekeeping Department

15 Questions | Total Attempts: 96

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Everything You Need To Know About Housekeeping Department

The housekeeping department is the backbone of the hospitality industry, especially hotels. Their role is to ensure a comfortable and welcoming environment for the guests. To learn interesting facts about the HK department, check out our online quiz.


Questions and Answers
  • 1. 
    The department which responsible of cleanliness in the hotel is:
    • A. 

      In-Room Dining

    • B. 

      Room Service

    • C. 

      Room Attendant

    • D. 

      Housekeeping

  • 2. 
    The leader of Housekeeping Department is:
    • A. 

      Room Division Manager

    • B. 

      Executive Chef

    • C. 

      Executive Housekeper

    • D. 

      Front Office Manager

  • 3. 
    As below is the duty of Housekeeping Department, except:
    • A. 

      Cleaning guest rooms

    • B. 

      Serving the Food

    • C. 

      Responsible for other areas, such as public restrooms, convention space and offices

    • D. 

      Manage Laundry Operation

  • 4. 
    The section include in Housekeeping are as stated below, except:
    • A. 

      Room Service

    • B. 

      Floor Section

    • C. 

      Public Area Section

    • D. 

      Linen & Uniform Section

  • 5. 
    The person in charge of cleaning the room:
    • A. 

      Room Attendant

    • B. 

      Room Service

    • C. 

      Public Area Attendant

    • D. 

      Linen & Uniform Attendant

  • 6. 
    As below is the job of Order Taker, except:
    • A. 

      Answering phones

    • B. 

      Responsible for managing lost and found items.

    • C. 

      Coordinate with the Room Attendant, to deliver the request from guests in room.

    • D. 

      Deliver the extra pillow to the room.

  • 7. 
    The person in charge of cleaning and handling the bedsheet, tablecloth and guest laundry is:
    • A. 

      Room Attendant

    • B. 

      Room Service

    • C. 

      Public Area Attendant

    • D. 

      Linen & Uniform Attendant

  • 8. 
    HK Department will need to work with this department to check the Room Status:
    • A. 

      F&B Service

    • B. 

      Engineering

    • C. 

      Front Office Department

    • D. 

      F&B Product

  • 9. 
    The person in charge of cleaning and handling the cleanliness of lobby, lift is
    • A. 

      Room Attendant

    • B. 

      Room Service

    • C. 

      Pubic Area Attendant

    • D. 

      Linen & Uniform Attendant

  • 10. 
    HK Department will need to work with this department to set up the decoration, provide the F&B linen such as tablecloth, napkin:
    • A. 

      F&B Service

    • B. 

      Engineering 

    • C. 

      Front Office 

    • D. 

      F&B Product

  • 11. 
    HK Department will need to work with this department related to Guest Room Security and Safety:
    • A. 

      F&B Service

    • B. 

      Security Department

    • C. 

      FO Department

    • D. 

      F&B Product

  • 12. 
    HK Department will need to work with this department to maintain and check the damages of the room:
    • A. 

      F&B Service

    • B. 

      FO Department

    • C. 

      Engineering

    • D. 

      Security Department

  • 13. 
    The other name of Room Attendant is:
    • A. 

      Room Service

    • B. 

      In Room Dining

    • C. 

      Purchasing

    • D. 

      Room Boy

  • 14. 
    HK Department will need to work with this department related to provide the HK supplies and amenities.
    • A. 

      F&B services

    • B. 

      Security Department

    • C. 

      Human Resources

    • D. 

      Purchasing

  • 15. 
    HK Department will need to work with this department related to employee’s recruitment and promotion:
    • A. 

      F&B Service

    • B. 

      Security Department

    • C. 

      Human Resources Department

    • D. 

      F&B Product

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