Everything You Need To Know About Housekeeping Department
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The housekeeping department is the backbone of the hospitality industry, especially hotels. Their role is to ensure a comfortable and welcoming environment for the guests. To learn interesting facts about the HK department, check out our online quiz.
- 1.The department which responsible of cleanliness in the hotel is:
- A.
In-Room Dining
- B.
Room Service
- C.
Room Attendant
- D.
Housekeeping
- 2.The leader of Housekeeping Department is:
- A.
Room Division Manager
- B.
Executive Chef
- C.
Executive Housekeper
- D.
Front Office Manager
- 3.As below is the duty of Housekeeping Department, except:
- A.
Cleaning guest rooms
- B.
Serving the Food
- C.
Responsible for other areas, such as public restrooms, convention space and offices
- D.
Manage Laundry Operation
- 4.The section include in Housekeeping are as stated below, except:
- A.
Room Service
- B.
Floor Section
- C.
Public Area Section
- D.
Linen & Uniform Section
- 5.The person in charge of cleaning the room:
- A.
Room Attendant
- B.
Room Service
- C.
Public Area Attendant
- D.
Linen & Uniform Attendant
- 6.As below is the job of Order Taker, except:
- A.
Answering phones
- B.
Responsible for managing lost and found items.
- C.
Coordinate with the Room Attendant, to deliver the request from guests in room.
- D.
Deliver the extra pillow to the room.
- 7.The person in charge of cleaning and handling the bedsheet, tablecloth and guest laundry is:
- A.
Room Attendant
- B.
Room Service
- C.
Public Area Attendant
- D.
Linen & Uniform Attendant
- 8.HK Department will need to work with this department to check the Room Status:
- A.
F&B Service
- B.
Engineering
- C.
Front Office Department
- D.
F&B Product
- 9.The person in charge of cleaning and handling the cleanliness of lobby, lift is
- A.
Room Attendant
- B.
Room Service
- C.
Pubic Area Attendant
- D.
Linen & Uniform Attendant
- 10.HK Department will need to work with this department to set up the decoration, provide the F&B linen such as tablecloth, napkin:
- A.
F&B Service
- B.
Engineering
- C.
Front Office
- D.
F&B Product
- 11.HK Department will need to work with this department related to Guest Room Security and Safety:
- A.
F&B Service
- B.
Security Department
- C.
FO Department
- D.
F&B Product
- 12.HK Department will need to work with this department to maintain and check the damages of the room:
- A.
F&B Service
- B.
FO Department
- C.
Engineering
- D.
Security Department
- 13.The other name of Room Attendant is:
- A.
Room Service
- B.
In Room Dining
- C.
Purchasing
- D.
Room Boy
- 14.HK Department will need to work with this department related to provide the HK supplies and amenities.
- A.
F&B services
- B.
Security Department
- C.
Human Resources
- D.
Purchasing
- 15.HK Department will need to work with this department related to employee’s recruitment and promotion:
- A.
F&B Service
- B.
Security Department
- C.
Human Resources Department
- D.
F&B Product
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