Everything You Need To Know About Housekeeping Department

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| By Catherine Halcomb
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Catherine Halcomb
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Everything You Need To Know About Housekeeping Department - Quiz

The housekeeping department is the backbone of the hospitality industry, especially hotels. Their role is to ensure a comfortable and welcoming environment for the guests. To learn interesting facts about the HK department, check out our online quiz.


Questions and Answers
  • 1. 

    The department which responsible of cleanliness in the hotel is:

    • A.

      In-Room Dining

    • B.

      Room Service

    • C.

      Room Attendant

    • D.

      Housekeeping

    Correct Answer
    D. Housekeeping
    Explanation
    Housekeeping is the correct answer because it is the department in a hotel that is responsible for cleanliness. Housekeeping staff are responsible for cleaning and maintaining guest rooms, as well as the overall cleanliness of the hotel. They ensure that the rooms are tidy, the beds are made, and the bathrooms are clean. Housekeeping also includes tasks such as vacuuming, dusting, and replenishing supplies.

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  • 2. 

    The leader of Housekeeping Department is:

    • A.

      Room Division Manager

    • B.

      Executive Chef

    • C.

      Executive Housekeper

    • D.

      Front Office Manager

    Correct Answer
    C. Executive Housekeper
    Explanation
    The leader of the Housekeeping Department is the Executive Housekeeper. This position is responsible for overseeing and managing all aspects of the department, including the cleanliness and maintenance of guest rooms and public areas. They are in charge of coordinating and supervising the housekeeping staff, ensuring that all tasks are completed efficiently and to a high standard. The Executive Housekeeper also plays a crucial role in budgeting, inventory management, and implementing policies and procedures to maintain cleanliness and hygiene throughout the hotel.

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  • 3. 

    As below is the duty of Housekeeping Department, except:

    • A.

      Cleaning guest rooms

    • B.

      Serving the Food

    • C.

      Responsible for other areas, such as public restrooms, convention space and offices

    • D.

      Manage Laundry Operation

    Correct Answer
    B. Serving the Food
    Explanation
    The duty of the Housekeeping Department does not include serving food. Housekeeping is responsible for cleaning guest rooms, managing the laundry operation, and taking care of other areas such as public restrooms, convention space, and offices. Serving food is typically the responsibility of the Food and Beverage Department or the waitstaff.

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  • 4. 

    The section include in Housekeeping are as stated below, except:

    • A.

      Room Service

    • B.

      Floor Section

    • C.

      Public Area Section

    • D.

      Linen & Uniform Section

    Correct Answer
    A. Room Service
    Explanation
    The given section includes various departments related to housekeeping, such as the floor section, public area section, and linen & uniform section. However, room service is not included in the housekeeping department. Room service is a separate department that is responsible for delivering food and beverages to guests in their rooms.

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  • 5. 

    The person in charge of cleaning the room:

    • A.

      Room Attendant

    • B.

      Room Service

    • C.

      Public Area Attendant

    • D.

      Linen & Uniform Attendant

    Correct Answer
    A. Room Attendant
    Explanation
    A room attendant is the person responsible for cleaning and maintaining the cleanliness of a room. They typically work in hotels or other hospitality establishments and are in charge of tasks such as making beds, replenishing amenities, dusting, vacuuming, and ensuring that the room is tidy and presentable for guests. Their main goal is to provide a comfortable and clean environment for guests to enjoy during their stay.

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  • 6. 

    As below is the job of Order Taker, except:

    • A.

      Answering phones

    • B.

      Responsible for managing lost and found items.

    • C.

      Coordinate with the Room Attendant, to deliver the request from guests in room.

    • D.

      Deliver the extra pillow to the room.

    Correct Answer
    D. Deliver the extra pillow to the room.
    Explanation
    The job of an Order Taker involves answering phones, coordinating with the Room Attendant to fulfill guest requests, and being responsible for managing lost and found items. However, delivering an extra pillow to the room is not part of the Order Taker's responsibilities.

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  • 7. 

    The person in charge of cleaning and handling the bedsheet, tablecloth and guest laundry is:

    • A.

      Room Attendant

    • B.

      Room Service

    • C.

      Public Area Attendant

    • D.

      Linen & Uniform Attendant

    Correct Answer
    D. Linen & Uniform Attendant
    Explanation
    The Linen & Uniform Attendant is responsible for cleaning and handling bedsheets, tablecloths, and guest laundry. This role specifically focuses on maintaining and organizing the linen and uniform inventory, ensuring that clean linens are readily available for guests, and managing the laundry process. They are responsible for washing, drying, folding, and storing linens, as well as inspecting them for any damages or stains. This position plays a crucial role in maintaining cleanliness and providing a comfortable experience for guests.

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  • 8. 

    HK Department will need to work with this department to check the Room Status:

    • A.

      F&B Service

    • B.

      Engineering

    • C.

      Front Office Department

    • D.

      F&B Product

    Correct Answer
    C. Front Office Department
    Explanation
    The Front Office Department needs to work with the HK Department to check the Room Status. This is because the Front Office Department is responsible for managing guest check-ins, check-outs, and overall guest satisfaction. They are the ones who have direct communication with the guests and handle room assignments. Therefore, they need to collaborate with the HK Department, which is responsible for housekeeping and maintaining the cleanliness and readiness of the rooms. By working together, they can ensure that the room status is accurately checked and maintained for a smooth guest experience.

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  • 9. 

    The person in charge of cleaning and handling the cleanliness of lobby, lift is

    • A.

      Room Attendant

    • B.

      Room Service

    • C.

      Pubic Area Attendant

    • D.

      Linen & Uniform Attendant

    Correct Answer
    C. Pubic Area Attendant
    Explanation
    The correct answer is Pubic Area Attendant. This person is responsible for cleaning and maintaining the cleanliness of public areas such as the lobby and lift. They ensure that these areas are presentable and free from dirt, debris, and clutter.

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  • 10. 

    HK Department will need to work with this department to set up the decoration, provide the F&B linen such as tablecloth, napkin:

    • A.

      F&B Service

    • B.

      Engineering 

    • C.

      Front Office 

    • D.

      F&B Product

    Correct Answer
    A. F&B Service
    Explanation
    The HK Department will need to work with the F&B Service department to set up the decoration and provide F&B linen such as tablecloth and napkin. This is because the F&B Service department is responsible for the overall service and presentation of food and beverages, including setting up the dining area and ensuring that the necessary linens are provided.

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  • 11. 

    HK Department will need to work with this department related to Guest Room Security and Safety:

    • A.

      F&B Service

    • B.

      Security Department

    • C.

      FO Department

    • D.

      F&B Product

    Correct Answer
    B. Security Department
    Explanation
    The HK Department will need to work with the Security Department related to Guest Room Security and Safety because the Security Department is responsible for ensuring the overall safety and security of the premises, including guest rooms. They are trained in handling security protocols, monitoring surveillance systems, and responding to emergencies. Collaborating with the Security Department will help the HK Department in implementing and maintaining effective security measures to protect the guests and their belongings.

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  • 12. 

    HK Department will need to work with this department to maintain and check the damages of the room:

    • A.

      F&B Service

    • B.

      FO Department

    • C.

      Engineering

    • D.

      Security Department

    Correct Answer
    C. Engineering
    Explanation
    The HK Department will need to work with the Engineering department to maintain and check the damages of the room. Engineering is responsible for the maintenance and repair of the physical infrastructure, including electrical, plumbing, and mechanical systems. They have the expertise to identify and fix any damages or issues that may arise in the room. Working together with the Engineering department will ensure that the room is properly maintained and any damages are promptly addressed.

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  • 13. 

    The other name of Room Attendant is:

    • A.

      Room Service

    • B.

      In Room Dining

    • C.

      Purchasing

    • D.

      Room Boy

    Correct Answer
    D. Room Boy
    Explanation
    The correct answer is "Room Boy." A room attendant is commonly referred to as a "room boy" in the hospitality industry. They are responsible for cleaning and maintaining guest rooms, as well as providing basic amenities and services to ensure a comfortable stay for guests.

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  • 14. 

    HK Department will need to work with this department related to provide the HK supplies and amenities.

    • A.

      F&B services

    • B.

      Security Department

    • C.

      Human Resources

    • D.

      Purchasing

    Correct Answer
    D. Purchasing
    Explanation
    The HK Department will need to work with the Purchasing department in order to provide the necessary supplies and amenities for their operations. The Purchasing department is responsible for procuring and sourcing the required materials, equipment, and resources for the organization. In this case, they would be responsible for acquiring the supplies and amenities needed by the HK Department to carry out their duties effectively.

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  • 15. 

    HK Department will need to work with this department related to employee’s recruitment and promotion:

    • A.

      F&B Service

    • B.

      Security Department

    • C.

      Human Resources Department

    • D.

      F&B Product

    Correct Answer
    C. Human Resources Department
    Explanation
    The HK Department will need to work with the Human Resources Department related to employee recruitment and promotion. This department is responsible for managing the hiring process, conducting interviews, and making decisions regarding employee promotions within the organization. They have the expertise and knowledge in handling employee-related matters and ensuring that the right candidates are selected for the job positions. Working closely with the Human Resources Department will ensure that the HK Department has a streamlined and efficient process for hiring and promoting employees.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 22, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 16, 2021
    Quiz Created by
    Catherine Halcomb

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