Section 10.1—quiz: The Housekeeping Department
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In a hotel, there are routine tasks that must be done in order for a system to function or to function efficiently. How much do you know about the housekeeping department? Take this quiz and find out.
- 1.Special cleaning and sanitation tasks required for maintaining food preparation and storage areas are typically performed by:
- A.
The housekeeping staff.
- B.
The kitchen staff.
- C.
The chief steward.
- D.
The dining room manager.
- 2.
- A.
Inform housekeeping’s night crew that they must take responsibility for cleaning those areas.
- B.
Schedule a meeting with the hotel general manager to resolve the situation.
- C.
Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.
- D.
Write a memo to the rooms division director complaining about the lack of cooperation from the dining room staff.
- 3.Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:
- A.
The general manager.
- B.
The convention services staff.
- C.
The banquet staff.
- D.
The housekeeping staff.
- 4.Housekeeping’s cleaning responsibilities are typically determined by:
- A.
The general manager.
- B.
The executive housekeeper.
- C.
The rooms division director.
- D.
The manager of operations.
- 5.In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:
- A.
Pool and patio areas
- B.
Exercise rooms.
- C.
Kitchen areas.
- D.
Management offices.
- 6.Cleaning storage areas
- A.
Housekeeping staff
- B.
Kitchen staff
- C.
General manager
- D.
Dining room staff
- 7.Cleaning breakfast service areas
- A.
Housekeeping staff
- B.
Kitchen staff
- C.
General manager
- D.
Dining room staff
- 8.Cleaning food preparation items
- A.
Kitchen staff
- B.
Housekeeping staff
- C.
General manager
- D.
Dining room staff
- 9.Cleaning laundry rooms
- A.
Housekeeping staff
- B.
General manager
- C.
Kitchen staff
- D.
Dining room staff
- 10.Determining which areas housekeeping cleans
- A.
Housekeeping staff
- B.
Kitchen staff
- C.
General manager
- D.
Dining room staff
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