Section 10.1—quiz: The Housekeeping Department
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In a hotel, there are routine tasks that must be done in order for a system to function or to function efficiently. How much do you know about the housekeeping department? Take this quiz and find out.
- 1.Special cleaning and sanitation tasks required for maintaining food preparation and storage areas are typically performed by:
- A.
The housekeeping staff.
- B.
The kitchen staff.
- C.
The chief steward.
- D.
The dining room manager.
- 2.During the past week, the executive housekeeper noticed that guest service areas and server stations in the dining room have not been properly cleaned before the breakfast service period. The most appropriate action for the executive housekeeper to take would be to:
- A.
Inform housekeeping’s night crew that they must take responsibility for cleaning those areas.
- B.
Schedule a meeting with the hotel general manager to resolve the situation.
- C.
Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.
- D.
Write a memo to the rooms division director complaining about the lack of cooperation from the dining room staff.
- 3.Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:
- A.
The general manager.
- B.
The convention services staff.
- C.
The banquet staff.
- D.
The housekeeping staff.
- 4.Housekeeping’s cleaning responsibilities are typically determined by:
- A.
The general manager.
- B.
The executive housekeeper.
- C.
The rooms division director.
- D.
The manager of operations.
- 5.In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:
- A.
Pool and patio areas
- B.
Exercise rooms.
- C.
Kitchen areas.
- D.
Management offices.
- 6.Cleaning storage areas
- A.
Housekeeping staff
- B.
Kitchen staff
- C.
General manager
- D.
Dining room staff
- 7.Cleaning breakfast service areas
- A.
Housekeeping staff
- B.
Kitchen staff
- C.
General manager
- D.
Dining room staff
- 8.Cleaning food preparation items
- A.
Kitchen staff
- B.
Housekeeping staff
- C.
General manager
- D.
Dining room staff
- 9.Cleaning laundry rooms
- A.
Housekeeping staff
- B.
General manager
- C.
Kitchen staff
- D.
Dining room staff
- 10.Determining which areas housekeeping cleans
- A.
Housekeeping staff
- B.
Kitchen staff
- C.
General manager
- D.
Dining room staff
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