Section 10.1—quiz: The Housekeeping Department

1.

Special cleaning and sanitation tasks required for maintaining food preparation and storage areas are typically performed by:
- A.
  
  The housekeeping staff.
- B.
  
  The kitchen staff.
- C.
  
  The chief steward.
- D.
  
  The dining room manager.
Correct Answer
B. The kitchen staff.

Explanation
The special cleaning and sanitation tasks required for maintaining food preparation and storage areas are typically performed by the kitchen staff. This is because they are responsible for ensuring that the kitchen is clean and hygienic to prevent any contamination of food. The housekeeping staff may be responsible for cleaning other areas of the establishment, but not specifically the food preparation and storage areas. The chief steward may have overall responsibility for cleanliness, but the actual tasks are carried out by the kitchen staff. The dining room manager is responsible for managing the dining area and customer service, not cleaning and sanitation tasks in the kitchen.

Rate this question:

0
1
2.

During the past week, the executive housekeeper noticed that guest service areas and server stations in the dining room have not been properly cleaned before the breakfast service period. The most appropriate action for the executive housekeeper to take would be to:
- A.
  
  Inform housekeeping’s night crew that they must take responsibility for cleaning those areas.
- B.
  
  Schedule a meeting with the hotel general manager to resolve the situation.
- C.
  
  Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.
- D.
  
  Write a memo to the rooms division director complaining about the lack of cooperation from the dining room staff.
Correct Answer
C. Meet with the dining room manager and agree on which department should take responsibility for consistently maintaining these areas.

Explanation
The executive housekeeper should meet with the dining room manager to discuss and agree on which department should be responsible for consistently cleaning the guest service areas and server stations. This action would allow for open communication and collaboration between the two departments to find a solution to the problem. It also ensures that both departments understand their roles and responsibilities in maintaining cleanliness in these areas.

Rate this question:
3.

Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:
- A.
  
  The general manager.
- B.
  
  The convention services staff.
- C.
  
  The banquet staff.
- D.
  
  The housekeeping staff.
Correct Answer
D. The housekeeping staff.

Explanation
The housekeeping staff is responsible for the cleanliness and overall appearance of the banquet and meeting rooms. They are in charge of maintaining the cleanliness of the rooms, ensuring that everything is in order, and making sure that the rooms are presentable for guests. The general manager oversees the overall operations of the hotel, the convention services staff handles the coordination of events and meetings, and the banquet staff focuses on food and beverage service. However, it is the housekeeping staff's duty to ensure the cleanliness and appearance of the banquet and meeting rooms.

Rate this question:

3
0
4.

Housekeeping’s cleaning responsibilities are typically determined by:
- A.
  
  The general manager.
- B.
  
  The executive housekeeper.
- C.
  
  The rooms division director.
- D.
  
  The manager of operations.
Correct Answer
A. The general manager.

Explanation
The correct answer is the general manager. The general manager is responsible for overseeing all aspects of the hotel, including housekeeping. They have the authority to determine the cleaning responsibilities of the housekeeping department and ensure that the hotel is maintained to the desired standards. The executive housekeeper may assist in this process, but ultimately, it is the general manager who has the final say. The rooms division director and manager of operations may also have some input, but the ultimate decision lies with the general manager.

Rate this question:
5.

In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:
- A.
  
  Pool and patio areas
- B.
  
  Exercise rooms.
- C.
  
  Kitchen areas.
- D.
  
  Management offices.
Correct Answer
C. Kitchen areas.

Explanation
The housekeeping department in most hotels has limited cleaning responsibilities in relation to kitchen areas. This is because kitchen areas typically have their own dedicated staff, such as cooks and kitchen assistants, who are responsible for cleaning and maintaining the kitchen. The housekeeping department focuses more on cleaning guest rooms, common areas, and other public spaces within the hotel.

Rate this question:
6.

Cleaning storage areas
- A.
  
  Housekeeping staff
- B.
  
  Kitchen staff
- C.
  
  General manager
- D.
  
  Dining room staff
Correct Answer
A. Housekeeping staff

Explanation
Housekeeping staff is the correct answer because cleaning storage areas is typically a task assigned to them. They are responsible for maintaining cleanliness and order in various areas of a facility, including storage areas. This task may involve organizing, dusting, sweeping, and ensuring that items are properly stored. The other options, such as kitchen staff, general manager, and dining room staff, are not typically responsible for cleaning storage areas as part of their job duties.

Rate this question:
7.

Cleaning breakfast service areas
- A.
  
  Housekeeping staff
- B.
  
  Kitchen staff
- C.
  
  General manager
- D.
  
  Dining room staff
Correct Answer
D. Dining room staff

Explanation
The correct answer is dining room staff because they are responsible for cleaning and maintaining the breakfast service areas. This includes clearing tables, wiping down surfaces, and ensuring that the dining area is clean and presentable for guests. Housekeeping staff may be responsible for cleaning guest rooms and other areas of the hotel, while kitchen staff may focus on preparing food. The general manager typically oversees the overall operations of the hotel and may not be directly involved in cleaning specific areas.

Rate this question:
8.

Cleaning food preparation items
- A.
  
  Kitchen staff
- B.
  
  Housekeeping staff
- C.
  
  General manager
- D.
  
  Dining room staff
Correct Answer
A. Kitchen staff

Explanation
Kitchen staff is the correct answer because they are responsible for cleaning food preparation items. They are the ones who handle and use these items during food preparation, so it is their duty to clean and maintain them in a hygienic condition. Housekeeping staff is responsible for cleaning and maintaining the overall cleanliness of the establishment, while the general manager oversees the operations of the entire facility. The dining room staff is responsible for serving and attending to the customers' needs in the dining area. However, none of these roles specifically involve cleaning food preparation items.

Rate this question:
9.

Cleaning laundry rooms
- A.
  
  Housekeeping staff
- B.
  
  General manager
- C.
  
  Kitchen staff
- D.
  
  Dining room staff
Correct Answer
A. Housekeeping staff

Explanation
The correct answer is housekeeping staff because cleaning laundry rooms falls under the responsibilities of housekeeping staff. They are in charge of maintaining cleanliness and tidiness in various areas of a facility, including laundry rooms. The general manager oversees the overall operations of the facility, while the kitchen staff is responsible for food preparation and the dining room staff takes care of serving meals to guests. Therefore, housekeeping staff is the most appropriate choice for this task.

Rate this question:
10.

Determining which areas housekeeping cleans
- A.
  
  Housekeeping staff
- B.
  
  Kitchen staff
- C.
  
  General manager
- D.
  
  Dining room staff
Correct Answer
C. General manager

Explanation
The general manager is responsible for overseeing all aspects of the establishment, including the housekeeping department. They are in charge of determining which areas need to be cleaned by the housekeeping staff. This includes coordinating with the kitchen staff, dining room staff, and other departments to ensure that all areas are properly maintained and cleaned. The general manager plays a crucial role in ensuring that the establishment is clean and well-maintained for the satisfaction of guests and the smooth operation of the business.

Rate this question:

Section 10.1—quiz: The Housekeeping Department

Special cleaning and sanitation tasks required for maintaining food preparation and storage areas are typically performed by:

During the past week, the executive housekeeper noticed that guest service areas and server stations in the dining room have not been properly cleaned before the breakfast service period. The most appropriate action for the executive housekeeper to take would be to:

Final responsibility for the cleanliness and overall appearance of banquet and meeting rooms usually rests with:

Housekeeping’s cleaning responsibilities are typically determined by:

In most hotels, the housekeeping department has very limited cleaning responsibilities in relation to:

Cleaning storage areas

Cleaning breakfast service areas

Cleaning food preparation items

Cleaning laundry rooms

Determining which areas housekeeping cleans