House Keeping Quiz: Choose The Correct Option

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House Keeping Quiz: Choose The Correct Option - Quiz

Housekeeping is the department that deals with all the cleaning duties in an organization. To know more about the housekeeping departments of various organizations, you can play this House Keeping Quiz. With this House Keeping Quiz, you will get more clarity about the terms related to housekeeping. Your scores will reveal how well do you know about this department.


Questions and Answers
  • 1. 

    Which of the following is not a duty of Housekeeping Department:

    • A.

      Cleaning guest rooms

    • B.

      Serving food

    • C.

      Responsibility of public restrooms, convention space and offices

    • D.

      Managing laundry operations

    Correct Answer
    B. Serving food
    Explanation
    Serving food is not a duty of the Housekeeping Department. The Housekeeping Department is responsible for cleaning guest rooms, managing laundry operations, and maintaining the cleanliness of public restrooms, convention space, and offices. Serving food is typically the responsibility of the Food and Beverage Department or the waitstaff.

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  • 2. 

    The department which is responsible for the cleanliness in hotels is:

    • A.

      In-Room Dining

    • B.

      Room Service

    • C.

      Room Attendant

    • D.

      Housekeeping

    Correct Answer
    D. Housekeeping
    Explanation
    Housekeeping is the correct answer because it is the department in hotels that is responsible for cleanliness. Housekeeping staff are responsible for cleaning and maintaining guest rooms, public areas, and other hotel facilities. They ensure that the rooms are clean, tidy, and well-stocked with amenities. Additionally, they may also provide services such as laundry, ironing, and turndown service. Overall, the housekeeping department plays a crucial role in maintaining the cleanliness and hygiene standards of a hotel.

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  • 3. 

    Who is the leader of Housekeeping Department?

    • A.

      Room Division Manager

    • B.

      Executive Chef

    • C.

      Executive Housekeeper

    • D.

      Front Office Manager

    Correct Answer
    C. Executive Housekeeper
    Explanation
    The leader of the Housekeeping Department is the Executive Housekeeper. This individual is responsible for overseeing and managing all aspects of housekeeping operations within a hotel or other hospitality establishment. They are in charge of ensuring that guest rooms and public areas are clean and well-maintained, managing the housekeeping staff, and coordinating with other departments to meet guest needs and expectations. The Executive Housekeeper plays a crucial role in maintaining high standards of cleanliness and creating a comfortable and pleasant environment for guests.

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  • 4. 

    Which of the following service is not included in Housekeeping?

    • A.

      Room Service

    • B.

      Floor Section

    • C.

      Public Area Section 

    • D.

      Linen & Uniform Section

    Correct Answer
    A. Room Service
    Explanation
    Housekeeping is a department responsible for the cleanliness and maintenance of a facility. It includes various services such as cleaning rooms, maintaining public areas, and managing linen and uniforms. However, room service is not a part of housekeeping. Room service is a separate department that provides food and beverage services directly to the guest's room. While housekeeping ensures the cleanliness and orderliness of the rooms, room service focuses on delivering meals and beverages to the guests in their rooms.

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  • 5. 

    Who is responsible for cleaning and handling the bedsheet, tablecloth and guest laundry?

    • A.

      Room Attendant

    • B.

      Room Service

    • C.

      Public Area Attendant

    • D.

      Linen & Uniform Attendant

    Correct Answer
    D. Linen & Uniform Attendant
    Explanation
    The Linen & Uniform Attendant is responsible for cleaning and handling the bedsheet, tablecloth, and guest laundry. This position typically involves collecting dirty linens, sorting and washing them, and ensuring they are properly folded and stored. They may also be responsible for maintaining an inventory of linens and coordinating with other departments to ensure an adequate supply. This role is crucial in maintaining cleanliness and providing a comfortable experience for guests.

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  • 6. 

    The person in charge for cleaning the room:

    • A.

      Room Attendant

    • B.

      Room Service

    • C.

      Public Area Attendant 

    • D.

      Linen & Uniform Attendant

    Correct Answer
    A. Room Attendant
    Explanation
    A room attendant is responsible for cleaning and maintaining the cleanliness of a room. They clean and tidy up the room, change bed linens, replenish supplies, and ensure that the room is presentable for the guests. They may also perform additional tasks such as reporting any maintenance issues or delivering items requested by the guests.

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  • 7. 

    Who manages the cleaning and handling of lobby and lift?

    • A.

      Room Attendant

    • B.

      Room Service  

    • C.

      Public Area Attendant

    • D.

      Linen & Uniform Attendant

    Correct Answer
    C. Public Area Attendant
    Explanation
    The correct answer is Public Area Attendant. This person is responsible for managing the cleaning and handling of the lobby and lift areas. They ensure that these areas are kept clean, tidy, and presentable for guests. They may also be responsible for restocking supplies and reporting any maintenance issues.

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  • 8. 

    Which of the following is not the job of Order Taker?

    • A.

      Answering phones 

    • B.

      Responsible for managing lost & Found items

    • C.

      Coordinate with the Room Attendant, to deliver the request from guests in room. 

    • D.

      Deliver the extra pillow to the room.

    Correct Answer
    D. Deliver the extra pillow to the room.
    Explanation
    The job of an Order Taker includes answering phones, managing lost & found items, and coordinating with the Room Attendant to deliver guest requests. However, delivering an extra pillow to the room is not listed as one of the responsibilities of an Order Taker.

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  • 9. 

    The other name of Room Attendant is:

    • A.

      Room Service

    • B.

      Room Boy

    • C.

      In Room Dining

    • D.

      Purchasing

    Correct Answer
    B. Room Boy
    Explanation
    The correct answer is "Room Boy" because a room attendant is responsible for cleaning and maintaining guest rooms in hotels. They perform tasks such as making beds, replenishing supplies, and ensuring cleanliness. The term "Room Boy" is commonly used in the hospitality industry to refer to this position.

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  • 10. 

    To set up the decoration, provide the F&B linen such as tablecloth, napkin, which department helps the Housekeeping Department?

    • A.

      F&B Service

    • B.

      Engineering

    • C.

      Front Office Department

    • D.

      F&B Product

    Correct Answer
    A. F&B Service
    Explanation
    The F&B Service department helps the Housekeeping Department in setting up the decoration and providing the F&B linen such as tablecloth and napkin. This department is responsible for the food and beverage service in a hotel or restaurant, and they work closely with other departments to ensure a smooth operation. In this case, they collaborate with the Housekeeping Department to ensure that the necessary linen and other items are provided for the decoration setup.

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  • 11. 

    To check the room status, which department works with Housekeeping  Department?

    • A.

      F&B Service

    • B.

      Engineering

    • C.

      Front Office Department

    • D.

      F&B Product

    Correct Answer
    C. Front Office Department
    Explanation
    The Front Office Department works with the Housekeeping Department to check the room status. The Front Office Department is responsible for guest check-in and check-out, as well as handling guest requests and inquiries. They communicate with the Housekeeping Department to ensure that rooms are cleaned and ready for guests, and to coordinate any maintenance or repairs that may be needed. This collaboration between the Front Office and Housekeeping Departments is essential in maintaining the overall cleanliness and functionality of the hotel rooms.

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  • 12. 

    Which department will provide the Housekeeping supplies and amenities?

    • A.

      F&B Service

    • B.

      Security Department 

    • C.

      Human Resources Department

    • D.

      Purchasing

    Correct Answer
    D. Purchasing
    Explanation
    The purchasing department is responsible for procuring and providing various supplies and amenities for the housekeeping department. This includes items such as cleaning supplies, toiletries, linens, and other necessary items for maintaining cleanliness and hygiene in the hotel or establishment. The purchasing department plays a crucial role in ensuring that the housekeeping department has all the necessary resources to carry out their duties effectively.

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  • 13. 

    Which department helps Housekeeping for Guest Room Security and Safety?

    • A.

      F&B Service

    • B.

      Security

    • C.

      Front Office Department

    • D.

      F&B Product

    Correct Answer
    B. Security
    Explanation
    The correct answer is Security. The security department is responsible for ensuring the safety and security of the guests and their belongings. They work closely with the housekeeping department to implement security measures in guest rooms, such as installing and maintaining door locks and ensuring that all safety features are in place. They also assist in handling any security-related incidents or emergencies that may occur in the guest rooms.

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  • 14. 

    Which of the following departments help Housekeeping to check the damages of rooms?

    • A.

      F&B Service

    • B.

      Engineering 

    • C.

      FO Department

    • D.

      F&B Product

    Correct Answer
    B. Engineering 
    Explanation
    Engineering department helps Housekeeping to check the damages of rooms. This is because the Engineering department is responsible for maintaining and repairing any damages or issues related to the infrastructure and facilities of the hotel, including the rooms. They work closely with Housekeeping to identify and fix any damages or maintenance needs in the rooms, ensuring a comfortable and safe stay for guests.

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  • 15. 

    For employee’s recruitment and promotion, Housekeeping department can contact:

    • A.

      Human Resources Department

    • B.

      Security Department

    • C.

      F&B Service

    • D.

      F&B Product

    Correct Answer
    A. Human Resources Department
    Explanation
    The Housekeeping department can contact the Human Resources Department for employee recruitment and promotion because the HR department is responsible for managing the organization's workforce. They handle tasks such as recruitment, selection, training, and performance evaluation. They have the expertise and resources to effectively manage the recruitment and promotion process, ensuring that the right candidates are selected and employees are promoted based on their skills and qualifications. The HR department also ensures compliance with employment laws and regulations, making them the appropriate department to handle these tasks.

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