Leading Quality Standards: Quiz On Housekeeping Service! Trivia Questions!

10 Questions | Total Attempts: 219

SettingsSettingsSettings
Please wait...
Leading Quality Standards: Quiz On Housekeeping Service! Trivia Questions!

Welcome to the Leading Quality Standards Quiz on Housekeeping Service! If you are a housekeeper, much is expected of you when it comes to the cleanliness of the rooms you attend to using the right techniques. Are you looking to apply to a major hotel and want to refresh your knowledge on what is expected of you, how about you take this test?


Questions and Answers
  • 1. 
    By what time must servicing of an occupied room be completed?
    • A. 

      1800HR/6.00PM

    • B. 

      1600HR/4.00PM

    • C. 

      1500HR/3.00PM

  • 2. 
    What standards does LQA assess with the bed? 
    • A. 

      Bed is neatly made, sheets are clean, ironed, free of stains and tears - bedspread\throw and decorative cushions replaced neatly

    • B. 

      Bed is made, the cover/throw or decorative cushions are replaced neatly

    • C. 

      Bed linen is changed

  • 3. 
    If the room had a DND sign present until the end of service day, what should you do? 
    • A. 

      Call the guest room to enquire if he needs service

    • B. 

      Place a standard message card under the main door with correct details filled in

    • C. 

      Come back after you have finished all the other rooms

    • D. 

      Inform reception

  • 4. 
     During servicing, you notice the guest has moved the amenities around to suit his needs, what should you do?
    • A. 

      Place them back as you would in an arrival room

    • B. 

      Leave the amenities as arranged by the guest and simply tidy them in a neat way

    • C. 

      Nothing

  • 5. 
     True or False, LQA standards evaluate if shoes lieing around in a guest room were paired and place neatly by housekeeping staff?
    • A. 

      True

    • B. 

      False

  • 6. 
     During service, you find the guest has used all the green coffee capsules what do you?
    • A. 

      Leave the guest a note asking if he wants more green capsules and water 

    • B. 

      Rearrange the other coffee amenities that the guest did not touch 

    • C. 

      Replace the green coffee capsules that is missing

  • 7. 
    You discover one of the light bulbs in the room is not working, what do you do?
    • A. 

      Look for the bulb in out of service room and replace it 

    • B. 

      If other bulbs are working just leave the room and fix when guest checks out. 

    • C. 

      Make a note so you can inform the supervisor  when you finish your shift

    • D. 

       for all other bulbs inform right away so that supervisor/ coordinator can raise a request for engineering to fix it. 

  • 8. 
    You find a bathrobe on the bed, what must you do? 
    • A. 

      Fold it and place it neatly on the bed

    • B. 

      Check if it is free of stains and re - hang it in the bathroom

    • C. 

      Send it to the laundry

  • 9. 
    In an occupied room, when do you replace shampoo and shower gel? 
    • A. 

      When it is less than 1/3rd full

    • B. 

      When it is less than 1/2 full

    • C. 

      When it has been opened

  • 10. 
     True or False, LQA evaluates if bath, shower and sink controls have been polished?
    • A. 

      True

    • B. 

      False

Related Topics
Back to Top Back to top