Leading Quality Standards: Quiz On Housekeeping Service! Trivia Questions!
Welcome to the Leading Quality Standards Quiz on Housekeeping Service! If you are a housekeeper, much is expected of you when it comes to the cleanliness of the rooms you attend to using the right techniques. Are you looking to apply to a major hotel and want to refresh your knowledge on what is expected of you, how about you take this test?
- 1.By what time must servicing of an occupied room be completed?
- A.
1800HR/6.00PM
- B.
1600HR/4.00PM
- C.
1500HR/3.00PM
- 2.What standards does LQA assess with the bed?
- A.
Bed is neatly made, sheets are clean, ironed, free of stains and tears - bedspread\throw and decorative cushions replaced neatly
- B.
Bed is made, the cover/throw or decorative cushions are replaced neatly
- C.
Bed linen is changed
- 3.If the room had a DND sign present until the end of service day, what should you do?
- A.
Call the guest room to enquire if he needs service
- B.
Place a standard message card under the main door with correct details filled in
- C.
Come back after you have finished all the other rooms
- D.
Inform reception
- 4.During servicing, you notice the guest has moved the amenities around to suit his needs, what should you do?
- A.
Place them back as you would in an arrival room
- B.
Leave the amenities as arranged by the guest and simply tidy them in a neat way
- C.
Nothing
- 5.True or False, LQA standards evaluate if shoes lieing around in a guest room were paired and place neatly by housekeeping staff?
- A.
True
- B.
False
- 6.During service, you find the guest has used all the green coffee capsules what do you?
- A.
Leave the guest a note asking if he wants more green capsules and water
- B.
Rearrange the other coffee amenities that the guest did not touch
- C.
Replace the green coffee capsules that is missing
- 7.You discover one of the light bulbs in the room is not working, what do you do?
- A.
Look for the bulb in out of service room and replace it
- B.
If other bulbs are working just leave the room and fix when guest checks out.
- C.
Make a note so you can inform the supervisor when you finish your shift
- D.
for all other bulbs inform right away so that supervisor/ coordinator can raise a request for engineering to fix it.
- 8.You find a bathrobe on the bed, what must you do?
- A.
Fold it and place it neatly on the bed
- B.
Check if it is free of stains and re - hang it in the bathroom
- C.
Send it to the laundry
- 9.In an occupied room, when do you replace shampoo and shower gel?
- A.
When it is less than 1/3rd full
- B.
When it is less than 1/2 full
- C.
When it has been opened
- 10.True or False, LQA evaluates if bath, shower and sink controls have been polished?
- A.
True
- B.
False
Questions: 10 | Attempts: 11019 | Last updated: Sep 29, 2020
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