Leading Quality Standards: Quiz On Housekeeping Service! Trivia Questions!

1. True or False, LQA standards evaluate if shoes lieing around in a guest room were paired and place neatly by housekeeping staff?

True

False

LQA standards evaluate if shoes lying around in a guest room were paired and placed neatly by housekeeping staff. This means that during the evaluation process, the standard includes checking if the shoes in the room are paired and arranged neatly.

Explanation

LQA standards evaluate if shoes lying around in a guest room were paired and placed neatly by housekeeping staff. This means that during the evaluation process, the standard includes checking if the shoes in the room are paired and arranged neatly.

2. True or False, LQA evaluates if bath, shower and sink controls have been polished?

True

False

LQA stands for Linguistic Quality Assurance, which is a process used to evaluate the quality of translated content. However, the given question does not provide enough context to determine what LQA specifically evaluates. It mentions "bath, shower, and sink controls being polished," which seems to be unrelated to translation quality. Therefore, without further information, it is not possible to provide a specific explanation for why the correct answer is "True."

Explanation

LQA stands for Linguistic Quality Assurance, which is a process used to evaluate the quality of translated content. However, the given question does not provide enough context to determine what LQA specifically evaluates. It mentions "bath, shower, and sink controls being polished," which seems to be unrelated to translation quality. Therefore, without further information, it is not possible to provide a specific explanation for why the correct answer is "True."

3. What standards does LQA assess with the bed?

Bed is neatly made, sheets are clean, ironed, free of stains and tears - bedspread\throw and decorative cushions replaced neatly

Bed is made, the cover/throw or decorative cushions are replaced neatly

Bed linen is changed

The correct answer is "Bed is neatly made, sheets are clean, ironed, free of stains and tears - bedspread\throw and decorative cushions replaced neatly." This answer suggests that LQA assesses the cleanliness and appearance of the bed, including the sheets, bedspread/throw, and decorative cushions. It emphasizes that the bed should be neatly made and free of any stains or tears. Additionally, it mentions the importance of replacing the bedspread/throw and decorative cushions in a neat manner.

Explanation

The correct answer is "Bed is neatly made, sheets are clean, ironed, free of stains and tears - bedspread\throw and decorative cushions replaced neatly." This answer suggests that LQA assesses the cleanliness and appearance of the bed, including the sheets, bedspread/throw, and decorative cushions. It emphasizes that the bed should be neatly made and free of any stains or tears. Additionally, it mentions the importance of replacing the bedspread/throw and decorative cushions in a neat manner.

4. During servicing, you notice the guest has moved the amenities around to suit his needs, what should you do?

Place them back as you would in an arrival room

Leave the amenities as arranged by the guest and simply tidy them in a neat way

Nothing

When a guest moves the amenities around to suit their needs, it indicates that they have personalized their space and have specific preferences. By leaving the amenities as arranged by the guest and tidying them in a neat way, it shows respect for the guest's choices and ensures that their needs are met. This approach acknowledges the guest's autonomy and allows them to feel comfortable and valued during their stay.

Explanation

When a guest moves the amenities around to suit their needs, it indicates that they have personalized their space and have specific preferences. By leaving the amenities as arranged by the guest and tidying them in a neat way, it shows respect for the guest's choices and ensures that their needs are met. This approach acknowledges the guest's autonomy and allows them to feel comfortable and valued during their stay.

5. You discover one of the light bulbs in the room is not working, what do you do?

Look for the bulb in out of service room and replace it

If other bulbs are working just leave the room and fix when guest checks out.

Make a note so you can inform the supervisor when you finish your shift

For all other bulbs inform right away so that supervisor/ coordinator can raise a request for engineering to fix it.

If you discover that one light bulb in the room is not working, the correct action to take is to inform the supervisor or coordinator immediately. By doing so, they can raise a request for the engineering department to fix the issue. This ensures that the problem is addressed promptly and efficiently.

Explanation

If you discover that one light bulb in the room is not working, the correct action to take is to inform the supervisor or coordinator immediately. By doing so, they can raise a request for the engineering department to fix the issue. This ensures that the problem is addressed promptly and efficiently.

6. During service, you find the guest has used all the green coffee capsules what do you?

Leave the guest a note asking if he wants more green capsules and water

Rearrange the other coffee amenities that the guest did not touch

Replace the green coffee capsules that is missing

If the guest has used all the green coffee capsules, the appropriate action would be to replace the missing capsules. This ensures that the guest has an adequate supply of green coffee capsules for their use.

Explanation

If the guest has used all the green coffee capsules, the appropriate action would be to replace the missing capsules. This ensures that the guest has an adequate supply of green coffee capsules for their use.

7. You find a bathrobe on the bed, what must you do?

Fold it and place it neatly on the bed

Check if it is free of stains and re - hang it in the bathroom

Send it to the laundry

When you find a bathrobe on the bed, the correct action to take is to check if it is free of stains and then re-hang it in the bathroom. This suggests that the bathrobe may have been recently used and needs to be checked for cleanliness before being put away. Hanging it in the bathroom is a convenient location for the next person to use it.

Explanation

When you find a bathrobe on the bed, the correct action to take is to check if it is free of stains and then re-hang it in the bathroom. This suggests that the bathrobe may have been recently used and needs to be checked for cleanliness before being put away. Hanging it in the bathroom is a convenient location for the next person to use it.

8. By what time must servicing of an occupied room be completed?

1800HR/6.00PM

1600HR/4.00PM

1500HR/3.00PM

The servicing of an occupied room must be completed by 1500HR/3.00PM.

Explanation

The servicing of an occupied room must be completed by 1500HR/3.00PM.

9. If the room had a DND sign present until the end of service day, what should you do?

Call the guest room to enquire if he needs service

Place a standard message card under the main door with correct details filled in

Come back after you have finished all the other rooms

Inform reception

If the room had a DND sign present until the end of service day, the appropriate action would be to place a standard message card under the main door with correct details filled in. This allows the guest to receive any necessary information or updates without disturbing their privacy.

Explanation

If the room had a DND sign present until the end of service day, the appropriate action would be to place a standard message card under the main door with correct details filled in. This allows the guest to receive any necessary information or updates without disturbing their privacy.

10. In an occupied room, when do you replace shampoo and shower gel?

When it is less than 1/3rd full

When it is less than 1/2 full

When it has been opened

When the shampoo and shower gel in an occupied room are less than 1/3rd full, they need to be replaced. This is because when the bottles are nearly empty, there may not be enough product left for the guest to use. By replacing them at this point, the hotel ensures that the guests have an adequate supply of shampoo and shower gel during their stay.

Explanation

When the shampoo and shower gel in an occupied room are less than 1/3rd full, they need to be replaced. This is because when the bottles are nearly empty, there may not be enough product left for the guest to use. By replacing them at this point, the hotel ensures that the guests have an adequate supply of shampoo and shower gel during their stay.