Housekeeping Skills, Policies And Procedures! Trivia Quiz

50 Questions | Total Attempts: 2460

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Housekeeping Skills, Policies And Procedures! Trivia Quiz

How much do you know about housekeeping skills, policies, and procedures? In every profession, there are guidelines one is expected to follow so that they carry out their jobs satisfactorily and smoothly. This quiz is designed to test your knowledge of the housekeeping training skills acquired during orientation and training into your position as a housekeeper. Give it a shot!


Questions and Answers
  • 1. 
    Why do we generally avoid using a broom to sweep the house?
    • A. 

      The broom pushes the dirt and debris into hard to see places and they remain and collect there

    • B. 

      The broom sometimes is harder to manuever over the floor

    • C. 

      The broom is not a tool that we normally carry

  • 2. 
    What tool do we use to remove dust and hair from over the floors prior to mopping?
    • A. 

      Broom

    • B. 

      Vacuum

    • C. 

      Swifter

  • 3. 
    What happens if too much water saturates hardwood and laminate floors?
    • A. 

      Takes longer to dry

    • B. 

      Floors become slippery

    • C. 

      Can cause possible damage to the floors

  • 4. 
    Which of the following is a mop that we do not use:
    • A. 

      Sponge Mop

    • B. 

      String Mop

    • C. 

      Microfiber Mope

  • 5. 
    Mopheads should be washed once per week with
    • A. 

      Bleach and detergent

    • B. 

      Soap and water

    • C. 

      Detergent and fabric softener

  • 6. 
    Which is the best rag to use for dusting?
    • A. 

      Terry cloths

    • B. 

      Cotton cloths

    • C. 

      Microfiber

  • 7. 
    Who is responsible for supplying the agent with cleaning supplies for each assignment?
    • A. 

      The Company

    • B. 

      Client

    • C. 

      Your Supervisor

  • 8. 
    What process should be used to clean vacuums?
    • A. 

      Dusted and washed

    • B. 

      Shaked and dusted

    • C. 

      Change the bag

  • 9. 
    You should spray glass cleaner and/or furniture polish on a microfiber cloth to flat surface televisions.
    • A. 

      True

    • B. 

      False

  • 10. 
    The following items are mandatory and must be worn during each assignment.
    • A. 

      Gloves

    • B. 

      Goggles

    • C. 

      Uniforms

    • D. 

      Hats

    • E. 

      Facial Masks

  • 11. 
    Dark-colored sponges should be used in the bathrooms.
    • A. 

      True

    • B. 

      False

  • 12. 
    Agents are required to carry toilet brushes with them to each assignment.
    • A. 

      True

    • B. 

      False

  • 13. 
    Identify the cleaning products commonly used by our company.
    • A. 

      Comet Bleach Cleaner

    • B. 

      Windex

    • C. 

      Fabulosso Apple

    • D. 

      Behold

    • E. 

      Soft Scrub

    • F. 

      Spic and Span

  • 14. 
    Directional Cleaning is the term used to describe the cleaning process we use to perform each cleaning.
    • A. 

      True

    • B. 

      False

  • 15. 
    The direction process is
    • A. 

      Front to back, top to bottom

    • B. 

      Back to front, in around and out, top to bottom

    • C. 

      Back to front in and out, top to bottom

  • 16. 
    Commercial cleaning tasks include:
    • A. 

      Floors

    • B. 

      Empty Trash

    • C. 

      Showers/ tubs

    • D. 

      Dusting

    • E. 

      Restrooms

    • F. 

      Porch

    • G. 

      Interior Oven

    • H. 

      Kitchen/Breakroom

  • 17. 
    In commercial cleaning, the company is responsible for replenishing the clients paper products.
    • A. 

      True

    • B. 

      False

  • 18. 
    It is ok to duplicate a clients key whether commercial or residential.
    • A. 

      True

    • B. 

      False

  • 19. 
    Agents must sign client keys in and out of the office. In the event the office is closed, the key must be dropped in the box and will be signed in by the admin office the next business day.
    • A. 

      True

    • B. 

      False

  • 20. 
    It is ok for an agent to use the companys telephone for personal use.
    • A. 

      True

    • B. 

      False

  • 21. 
    Upon completion of each job, agents must perform a ____________________ of the home/office.
  • 22. 
    If an agent breaks it, they pay for it.
    • A. 

      True

    • B. 

      False

  • 23. 
    Agents must keep walk ways free and clear at all times when cleaning a home or office.
    • A. 

      True

    • B. 

      False

  • 24. 
    Cleaning cloths should be turned into the office how often for laundering?
    • A. 

      At least once per week

    • B. 

      Once per month

    • C. 

      Never

  • 25. 
    When should an agent clock in and out?
    • A. 

      At the start and end of each assignment

    • B. 

      At the start and end of each day

    • C. 

      At the start and end of each pay week

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