Housekeeping Skills, Policies And Procedures! Trivia Quiz

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  • 1/50 Questions

    Agents must adhere to the non compete policy of their contract. Any agent in violation of their contract will be responsible for damages as outlined in their agreement.

    • True
    • False
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About This Quiz

How much do you know about housekeeping skills, policies, and procedures? In every profession, there are guidelines one is expected to follow so that they carry out their jobs satisfactorily and smoothly. This quiz is designed to test your knowledge of the housekeeping training skills acquired during orientation and training into your position as a housekeeper. Give it a shot!

Housekeeping Skills, Policies And Procedures! Trivia Quiz - Quiz

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  • 2. 

    Agents caught or suspected of theft from any client or the company will be prosecuted to the fullest extent of the law.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement states that agents who are caught or suspected of theft from any client or the company will face prosecution to the fullest extent of the law. This implies that there are serious consequences for agents involved in theft, indicating that the statement is true.

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  • 3. 

    Agents must properly wash their hands with antibaterial soap and sanitize thereafter with an alcohol based sanitizer upon completion of each assignment. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement is true because washing hands with antibacterial soap helps to remove dirt, germs, and bacteria from the hands. Sanitizing with an alcohol-based sanitizer further kills any remaining germs and bacteria on the hands. By following this practice after each assignment, agents can maintain good hand hygiene and reduce the risk of spreading infections.

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  • 4. 

    Agents who consistently call in late for assignments will be written up and/or placed on probation that could result in termination at supervisors discretion.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Consistently calling in late for assignments is a violation of work ethics and can disrupt the workflow and productivity of a team. To maintain discipline and ensure punctuality, supervisors may choose to take disciplinary actions such as issuing a written warning or placing the agent on probation. In severe cases, termination may be considered. Therefore, it is true that agents who consistently call in late for assignments can face consequences that may lead to termination, depending on the supervisor's discretion.

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  • 5. 

    Proper ventilation is required when cleaning.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Proper ventilation is required when cleaning to ensure the removal of any harmful fumes or chemicals that may be released during the cleaning process. Without adequate ventilation, these fumes can accumulate in the air and pose a risk to the person cleaning, as well as others in the vicinity. Ventilation helps to maintain a healthy and safe environment by allowing fresh air to circulate and dilute any potentially hazardous substances. Therefore, it is important to have proper ventilation while cleaning to protect one's health and well-being.

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  • 6. 

    It is ok for an agent to use the companys telephone for personal use.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not okay for an agent to use the company's telephone for personal use. The company's telephone is provided for business purposes and using it for personal calls can be considered misuse of company resources. This can lead to a loss of productivity and misuse of company funds. It is important for employees to use company resources responsibly and only for work-related purposes.

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  • 7. 

    Bodily fluids include human blood, semen, vaginal secretions, cerebrospinal fluid, pleural fluid, pericardial fluid, peritoneal fluid, amniotic fluid, saliva in dental procedures, tissue, and organs. It also includes any other human body fluid (urine, feces, nasal secretions, vomitus, etc.) that is visibly contaminated with blood.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement is true because bodily fluids do indeed include various substances such as blood, semen, vaginal secretions, cerebrospinal fluid, and more. It also includes any other body fluid that is visibly contaminated with blood. This encompasses a wide range of fluids found in the human body, making the statement accurate.

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  • 8. 

    Directional Cleaning is the term used to describe the cleaning process we use to perform each cleaning.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Directional Cleaning refers to the specific cleaning process that is used for each cleaning task. This statement is stating that the term "Directional Cleaning" is indeed used to describe the cleaning process. Therefore, the answer is true.

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  • 9. 

    Agents must keep walk ways free and clear at all times when cleaning a home or office.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Agents must keep walkways free and clear at all times when cleaning a home or office to ensure the safety and convenience of the occupants. By keeping the walkways clear, it reduces the risk of accidents or injuries caused by tripping over obstacles or slipping on wet floors. Additionally, it allows for easy movement and accessibility within the space, enabling the cleaning process to be more efficient. Therefore, it is important for agents to prioritize maintaining clear walkways during the cleaning process.

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  • 10. 

    Cleaning cloths should be turned into the office how often for laundering?

    • At least once per week

    • Once per month

    • Never

    Correct Answer
    A. At least once per week
    Explanation
    Cleaning cloths should be turned into the office at least once per week for laundering. This regularity ensures that the cloths are kept clean and hygienic for further use. If the cloths are not laundered frequently, they may accumulate dirt, bacteria, and other contaminants, which can affect their effectiveness in cleaning and potentially spread germs. Regular laundering helps maintain a clean and safe working environment.

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  • 11. 

    It is ok for agents to use company products and equipment fo personal use.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    It is not okay for agents to use company products and equipment for personal use. This can be considered as misuse of company resources and can lead to loss of productivity and potential damage to company property. It is important for agents to use company resources solely for work-related purposes to ensure efficient operations and protect the company's assets.

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  • 12. 

    Why do we generally avoid using a broom to sweep the house?

    • The broom pushes the dirt and debris into hard to see places and they remain and collect there

    • The broom sometimes is harder to manuever over the floor

    • The broom is not a tool that we normally carry

    Correct Answer
    A. The broom pushes the dirt and debris into hard to see places and they remain and collect there
    Explanation
    Using a broom to sweep the house is generally avoided because it pushes the dirt and debris into hard to see places where they can remain and collect. This can make it difficult to effectively clean the house and may result in the accumulation of dirt and dust in hidden areas.

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  • 13. 

    Level 3 Housekeeping is the highest level cleaning and requires maximum cleaning effort.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Level 3 Housekeeping being the highest level of cleaning implies that it involves the most extensive cleaning efforts. This suggests that a significant amount of time, energy, and resources are required to complete the cleaning tasks at this level. Therefore, the statement "Level 3 Housekeeping is the highest level cleaning and requires maximum cleaning effort" is true.

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  • 14. 

    Agents must sign client keys in and out of the office. In the event the office is closed, the key must be dropped in the box and will be signed in by the admin office the next business day.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement states that agents must sign client keys in and out of the office, and if the office is closed, the key should be dropped in the box. It also mentions that the admin office will sign the key in the next business day. This implies that the statement is true as it provides a clear procedure for handling keys when the office is closed.

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  • 15. 

    In appropriate behavior while on assignment will result in immediate termination.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Inappropriate behavior while on assignment refers to any actions or conduct that is deemed unacceptable or unprofessional in the context of the assignment. This could include actions such as misconduct, violation of company policies, harassment, or any behavior that could harm the reputation or operations of the organization. Immediate termination is a severe consequence that indicates the seriousness of the issue and emphasizes the importance of maintaining appropriate behavior while on assignment.

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  • 16. 

    If an agent breaks it, they pay for it.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If an agent breaks something, they are responsible for paying for the damages. This implies that the agent is held accountable for any damage they cause, indicating that the statement is true.

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  • 17. 

    What tool do we use to remove dust and hair from over the floors prior to mopping?

    • Broom

    • Vacuum

    • Swifter

    Correct Answer
    A. Vacuum
    Explanation
    A vacuum is the most effective tool for removing dust and hair from floors prior to mopping. Unlike a broom or swifter, a vacuum uses suction power to lift and remove dirt particles, ensuring a thorough cleaning. This is especially important when dealing with dust and hair, as they tend to cling to surfaces and can be difficult to completely remove with a broom or swifter alone. Therefore, a vacuum is the preferred tool for this task.

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  • 18. 

    Which of the following demonstrates proper handwahing instructions?

    • Water, soap rinse dry

    • Warm water, apply soap, wash for 20 seconds, rinse, dry

    • Warm water, apply soap, wash for 20 seconds, rinse

    Correct Answer
    A. Warm water, apply soap, wash for 20 seconds, rinse, dry
    Explanation
    The correct answer is "Warm water, apply soap, wash for 20 seconds, rinse, dry." This answer demonstrates the proper sequence of steps for handwashing. It includes using warm water, applying soap, washing for the recommended duration of 20 seconds, rinsing off the soap, and finally drying the hands. This sequence ensures that hands are thoroughly cleaned and free from any germs or contaminants.

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  • 19. 

    Drugs nor alcohol are allowed in the work place. Violation of this policy will result in immediate termination.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement clearly states that drugs nor alcohol are allowed in the workplace and violation of this policy will lead to immediate termination. This means that the correct answer is "True", indicating that drugs and alcohol are indeed not allowed in the work environment.

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  • 20. 

    Agents are allowed to use iPods and other radio or electronics while on assignment.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Agents are not allowed to use iPods and other radio or electronics while on assignment.

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  • 21. 

    What happens if too much water saturates hardwood and laminate floors?

    • Takes longer to dry

    • Floors become slippery

    • Can cause possible damage to the floors

    Correct Answer
    A. Can cause possible damage to the floors
    Explanation
    If too much water saturates hardwood and laminate floors, it can cause possible damage to the floors. Excessive water can lead to warping, buckling, or swelling of the wood or laminate material. This can result in an uneven or unstable surface, making the floors unsafe to walk on. Additionally, prolonged exposure to water can cause mold and mildew growth, further deteriorating the floors and potentially affecting the indoor air quality. Therefore, it is important to promptly remove any excess water and thoroughly dry the floors to prevent potential damage.

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  • 22. 

    Agents who arrive on assignments late without notifying a supervisor that they will be late will be immediately terminated.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    If agents arrive on assignments late without informing a supervisor, they will face immediate termination. This means that the statement is true.

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  • 23. 

    It is ok to duplicate a clients key whether commercial or residential.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Duplicating a client's key without their consent is a violation of their privacy and security. Whether the client is a commercial or residential client, it is not acceptable to duplicate their key without proper authorization. This can lead to unauthorized access to their property and potential legal consequences. Therefore, the statement is false.

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  • 24. 

    Mopheads should be washed once per week with

    • Bleach and detergent

    • Soap and water

    • Detergent and fabric softener

    Correct Answer
    A. Bleach and detergent
    Explanation
    Mopheads should be washed once per week with bleach and detergent because bleach helps to kill bacteria and sanitize the mophead, while detergent helps to remove dirt and grime. This combination ensures that the mophead is thoroughly cleaned and free from germs, making it safe to use for cleaning purposes. Using soap and water or detergent and fabric softener alone may not effectively disinfect the mophead, leaving behind bacteria and potentially spreading them to other surfaces.

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  • 25. 

    Agents must use the client's telephone to clock into an assignment. If the client's phone is unavailable they must call their supervisor to gain instructions before proceeding to clock in.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true because it states that agents must use the client's telephone to clock into an assignment. If the client's phone is unavailable, they are required to call their supervisor to receive instructions before proceeding to clock in. This implies that the agents are not allowed to use any other phone or method to clock in, emphasizing the importance of using the client's telephone for this task.

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  • 26. 

    Any agent caught discussing salary with any other agent/employee will be immediately terminated.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that any agent caught discussing salary with another agent or employee will face immediate termination. This implies that the company has a strict policy against salary discussions among its employees. By choosing "True," it indicates agreement with the statement and the belief that the company indeed enforces this policy.

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  • 27. 

    When should incidents/accidents be reported to the supervisor?

    • The second they occur

    • Right after an assignment

    • End of the day

    Correct Answer
    A. The second they occur
    Explanation
    Incidents/accidents should be reported to the supervisor the second they occur because immediate reporting allows for prompt action to be taken to address any injuries or damages. Delaying the reporting can lead to further complications or missed opportunities for intervention. Reporting incidents/accidents immediately ensures that necessary documentation can be completed accurately and that any necessary investigations can be initiated promptly.

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  • 28. 

    Agents are required to turn in cash tips.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Agents are not required to turn in cash tips. Cash tips are typically considered personal income and are not required to be reported or turned in to the employer. However, it is important for agents to report their tips accurately for tax purposes.

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  • 29. 

    Which is the best rag to use for dusting?

    • Terry cloths

    • Cotton cloths

    • Microfiber

    Correct Answer
    A. Microfiber
    Explanation
    Microfiber is the best rag to use for dusting because it is made of tiny synthetic fibers that are able to attract and trap dust particles more effectively than other materials. The unique composition of microfiber allows it to pick up dust and dirt without spreading it around or leaving behind any residue. Additionally, microfiber is highly absorbent and can hold a significant amount of moisture, making it versatile for various cleaning tasks. Overall, microfiber cloths are known for their superior dusting capabilities and are commonly recommended by professionals.

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  • 30. 

    Dark-colored sponges should be used in the bathrooms.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Dark-colored sponges should be used in the bathrooms because they are more effective at hiding stains and dirt that are commonly found in bathrooms. The dark color helps to camouflage any discoloration or grime that may accumulate on the sponge, making it appear cleaner for a longer period of time. Additionally, dark-colored sponges may also be more aesthetically pleasing in a bathroom setting, as they can blend in with the darker color schemes often found in bathrooms.

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  • 31. 

    Agents are allowed to clock one another in and out.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Agents are not allowed to clock one another in and out. This implies that agents cannot clock in or out on behalf of their colleagues.

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  • 32. 

    When should an agent clock in and out?

    • At the start and end of each assignment

    • At the start and end of each day

    • At the start and end of each pay week

    Correct Answer
    A. At the start and end of each assignment
    Explanation
    An agent should clock in and out at the start and end of each assignment to accurately track the time spent on each specific task or project. This ensures that the agent's work hours are properly recorded and can be used for payroll purposes or to monitor productivity. Clocking in and out at the start and end of each day or pay week may not provide an accurate reflection of the time spent on individual assignments.

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  • 33. 

    You should spray glass cleaner and/or furniture polish on a microfiber cloth to flat surface televisions.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Spraying glass cleaner and/or furniture polish directly on a flat surface television can damage the screen and cause discoloration. Instead, it is recommended to spray the cleaner or polish onto a microfiber cloth and then gently wipe the television screen to remove dust and smudges without causing any harm. Therefore, the correct answer is false.

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  • 34. 

    Which of the following is a mop that we do not use:

    • Sponge Mop

    • String Mop

    • Microfiber Mope

    Correct Answer
    A. Sponge Mop
    Explanation
    The correct answer is Sponge Mop because it is the only mop mentioned in the options that is not commonly used. Both String Mop and Microfiber Mop are commonly used types of mops, while Sponge Mop is less popular and not as commonly used for cleaning purposes.

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  • 35. 

    Agents are required to carry toilet brushes with them to each assignment.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because agents are not required to carry toilet brushes with them to each assignment. The question implies that agents have a specific requirement to carry toilet brushes, which is not the case. Therefore, the correct answer is False.

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  • 36. 

    Ten parts water to 1 part bleach will kill the HIV and Hepititus B virus.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A solution of ten parts water to one part bleach is effective in killing the HIV and Hepatitis B viruses. Bleach is a strong disinfectant that can destroy pathogens, including viruses, when used in the correct concentration. The given statement suggests that this specific ratio of water to bleach is sufficient to eliminate these viruses. Therefore, the answer "True" indicates that the statement is accurate.

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  • 37. 

    The direction process is

    • Front to back, top to bottom

    • Back to front, in around and out, top to bottom

    • Back to front in and out, top to bottom

    Correct Answer
    A. Back to front, in around and out, top to bottom
    Explanation
    The correct answer is "back to front, in around and out, top to bottom". This answer suggests that the direction process starts from the back and moves towards the front. It then goes in, around, and out, possibly indicating a circular or looping motion. Finally, it moves from the top to the bottom, implying a downward movement.

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  • 38. 

    It is ok for an agent to smoke cigarettes while on assignment as long as they are on their 15-minute break.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Smoking cigarettes while on assignment, even during a 15-minute break, is not okay for an agent. This is because smoking can be harmful to the agent's health and can also create a negative impression on clients or colleagues. Therefore, it is incorrect to say that it is acceptable for an agent to smoke cigarettes while on assignment, even if it is during their break.

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  • 39. 

    What process should be used to clean vacuums?

    • Dusted and washed

    • Shaked and dusted

    • Change the bag

    Correct Answer
    A. Dusted and washed
    Explanation
    To clean vacuums, the process of "dusted and washed" should be used. This means removing any dust or debris from the vacuum by dusting it off, and then washing the necessary parts to ensure cleanliness. This process helps to maintain the efficiency and functionality of the vacuum, as well as preventing any buildup of dirt or allergens that could affect its performance. Additionally, regularly cleaning the vacuum helps to prolong its lifespan and ensures a cleaner environment when using it.

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  • 40. 

    Which example illustrates proper chain of command?

    • Agent, Zone Supervisor, Head Zone Supervisor, Manager

    • Manager, Zone Supervisor, Head Zone Supervisor, Agent

    • Agent, Head Zone Supervisor, Zone Supervisor, Manager

    Correct Answer
    A. Agent, Zone Supervisor, Head Zone Supervisor, Manager
    Explanation
    The correct example that illustrates the proper chain of command is "Agent, Zone Supervisor, Head Zone Supervisor, Manager". In a proper chain of command, authority flows from the lowest level to the highest level. In this example, the agent reports to the zone supervisor, who in turn reports to the head zone supervisor, and finally, the head zone supervisor reports to the manager. This hierarchy ensures clear communication, accountability, and effective decision-making within the organization.

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  • 41. 

    Examples of inappropriate behavior:

    • Inviting family and friends over to a clients home or office

    • Lewd conduct or remarks

    • Talking or texting on cell phones

    Correct Answer(s)
    A. Inviting family and friends over to a clients home or office
    A. Lewd conduct or remarks
    A. Talking or texting on cell phones
    Explanation
    This answer correctly identifies the examples of inappropriate behavior mentioned in the question. These examples include inviting family and friends over to a client's home or office, engaging in lewd conduct or making lewd remarks, and talking or texting on cell phones. These behaviors are considered inappropriate because they can disrupt professional boundaries, create discomfort or offense for others, and detract from the focus and professionalism required in a client's home or office setting.

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  • 42. 

    In commercial cleaning, the company is responsible for replenishing the clients paper products.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    In commercial cleaning, the responsibility of replenishing the clients' paper products is not typically the company's responsibility. This task is usually assigned to the clients themselves or to a separate janitorial supply company. Therefore, the statement is false.

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  • 43. 

    Who is responsible for supplying the agent with cleaning supplies for each assignment?

    • The Company

    • Client

    • Your Supervisor

    Correct Answer
    A. Client
    Explanation
    The client is responsible for supplying the agent with cleaning supplies for each assignment. This is because the client is the one who requires the cleaning services and therefore should provide the necessary tools and materials for the job. The company may facilitate the communication and coordination between the client and the agent, but ultimately it is the client's responsibility to ensure that the agent has the required cleaning supplies. The supervisor may oversee the process, but they are not directly responsible for supplying the agent with cleaning supplies.

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  • 44. 

    Which of the following are true when cleaning bodily fluids?

    • Restrict the area

    • Wear gloves

    • Leave it there. We do not clean bodily fluids

    • Waer additional protection such as eye goggles

    • Use disposable cloths or towels

    Correct Answer(s)
    A. Restrict the area
    A. Wear gloves
    A. Waer additional protection such as eye goggles
    A. Use disposable cloths or towels
    Explanation
    When cleaning bodily fluids, it is important to restrict the area to prevent the spread of contamination. Wearing gloves is necessary to protect oneself from direct contact with the fluids. Additional protection such as eye goggles should be worn to prevent any splashes or sprays from reaching the eyes. Using disposable cloths or towels is recommended to avoid cross-contamination and ensure proper disposal of the contaminated materials.

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  • 45. 

    What can an agent expect to find when arriving on a level 2 assignment?

    • Organization

    • Lots of dust

    • Minimum pet hair and shelving

    Correct Answer
    A. Minimum pet hair and shelving
    Explanation
    When arriving on a level 2 assignment, an agent can expect to find minimum pet hair and shelving. This suggests that the level 2 assignment involves cleaning or organizing a space where there are pets present, but the amount of pet hair is minimal. Additionally, there may be some shelving that needs to be attended to, but it is not excessive.

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  • 46. 

    The following items are mandatory and must be worn during each assignment.

    • Gloves

    • Goggles

    • Uniforms

    • Hats

    • Facial Masks

    Correct Answer(s)
    A. Gloves
    A. Uniforms
    A. Facial Masks
    Explanation
    The explanation for the given correct answer is that gloves, uniforms, and facial masks are mandatory items that must be worn during each assignment. These items are necessary for safety and protection purposes. Gloves protect the hands from potential hazards or contamination, uniforms ensure a professional and identifiable appearance, and facial masks help prevent the spread of germs or airborne particles. Wearing these items is important to maintain a safe and hygienic working environment.

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  • 47. 

    Upon completion of each job, agents must perform a ____________________ of the home/office.

    Correct Answer(s)
    walk thru
    Explanation
    After finishing a job, agents are required to perform a "walk thru" of the home or office. This implies that they need to inspect the premises, ensuring that everything is in order and there are no damages or issues left behind. It is a standard procedure to ensure that the job was completed satisfactorily and to identify any potential problems that may need to be addressed.

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  • 48. 

    Commercial cleaning tasks include:

    • Floors

    • Empty Trash

    • Showers/ tubs

    • Dusting

    • Restrooms

    • Porch

    • Interior Oven

    • Kitchen/Breakroom

    Correct Answer(s)
    A. Floors
    A. Empty Trash
    A. Dusting
    A. Restrooms
    A. Kitchen/Breakroom
    Explanation
    The correct answer includes the tasks that are typically included in commercial cleaning. These tasks are essential for maintaining cleanliness and hygiene in commercial spaces. Floors need to be regularly cleaned to remove dirt and debris. Emptying trash is necessary to prevent the accumulation of waste. Dusting helps to remove dust and allergens from surfaces. Restrooms require regular cleaning to maintain sanitation. Kitchen/Breakroom cleaning is important to ensure food safety and cleanliness. These tasks cover the major areas that need attention in commercial cleaning.

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  • 49. 

    Identify the cleaning products commonly used by our company.

    • Comet Bleach Cleaner

    • Windex

    • Fabulosso Apple

    • Behold

    • Soft Scrub

    • Spic and Span

    Correct Answer(s)
    A. Comet Bleach Cleaner
    A. Fabulosso Apple
    A. Behold
    A. Spic and Span
    Explanation
    The given answer lists the cleaning products commonly used by the company. These products include Comet Bleach Cleaner, Fabulosso Apple, Behold, and Spic and Span.

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Quiz Review Timeline (Updated): Mar 21, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 07, 2011
    Quiz Created by
    Hrcjanitorial

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