Post Call Workshop- Na July 2011
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You have the ability to save your personalized signature from Outlook?
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True
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False
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This Post Call Workshop quiz for North America, July 2011, assesses knowledge on the use of the Post Call Follow-up tool, applicable to GBW eligible seat-holders. It evaluates understanding of real-time data presentation, navigation within Client Connect, and alignment of recommendations based on client initiatives.
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- 2.
The recommended research that is aligned to each initiative is pulled from the same search engine that GBW leverages?
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True
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False
Correct Answer
A. TrueExplanation
The explanation for the answer "True" is that the question states that the recommended research aligned to each initiative is pulled from the same search engine that GBW leverages. Since the question does not provide any information to suggest otherwise, it can be inferred that the answer is true, indicating that the recommended research does indeed come from the same search engine as GBW.Rate this question:
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- 3.
When personalizing an email, the To, CC, and BCC fields will automatically be populated?
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True
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False
Correct Answer
A. TrueExplanation
When personalizing an email, the To, CC, and BCC fields will automatically be populated to ensure that the email is directed to the intended recipients. This helps in saving time and reducing the chances of making mistakes while manually entering the email addresses. By auto-populating these fields, it becomes easier for the sender to focus on the content of the email rather than spending time on entering the recipient details.Rate this question:
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- 4.
The Post Call Follow-up tool is only applicable to GBW eligible seat-holders?
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True
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False
Correct Answer
A. TrueExplanation
The Post Call Follow-up tool is only applicable to GBW eligible seat-holders. This means that the tool is specifically designed and intended for individuals who hold a GBW eligible seat. It may not be available or applicable to individuals who do not meet the criteria for GBW eligibility. Therefore, the correct answer is true.Rate this question:
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- 5.
To include additional research notes not outlined in the recommnended research section, the Res ID will need to be included. This ID can be found
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From the g.com ID
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From Proxy
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From the client-friendly URL link
Correct Answer
A. From the client-friendly URL link -
- 6.
GBW Initiatives and Recommendations information for the seatholder is presented
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With a 24 hour delay
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Real-time
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With a 30 minute lag window
Correct Answer
A. Real-timeExplanation
The information for the seatholder is presented in real-time, meaning that it is updated and available immediately as it happens. There is no delay or lag in the presentation of this information.Rate this question:
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- 7.
How do you navigate to the Post Call tool within Client Connect?
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Contact Tab
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Attachments Tab
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Pre-Call Contact Dashboard
Correct Answer
A. Pre-Call Contact DashboardExplanation
To navigate to the Post Call tool within Client Connect, you need to access the Pre-Call Contact Dashboard. The Post Call tool is located within this dashboard and allows you to record and review information about your client interactions after a call. The Contact Tab and Attachments Tab do not provide access to the Post Call tool.Rate this question:
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- 8.
How many initiatives can be chosen to view Recommendations on?
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Three
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Five
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Unlimited
Correct Answer
A. FiveExplanation
Users can choose to view recommendations on five initiatives. This implies that there are multiple initiatives available and the user has the option to select any five of them to view the corresponding recommendations.Rate this question:
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- 9.
Best practices for the email 'Header' include (check all that apply)
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A detailed description of the entire conversation with the client
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Key takeaways from the conversation with the client
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Next steps
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Why this specific research is being included
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PDF attachments for research
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Action items
Correct Answer(s)
A. Key takeaways from the conversation with the client
A. Next steps
A. Why this specific research is being included
A. Action itemsExplanation
The best practices for the email 'Header' include including key takeaways from the conversation with the client, next steps, why this specific research is being included, and action items. These elements help provide a concise and clear summary of the conversation, outline the next steps to be taken, explain the relevance of the included research, and highlight the actionable tasks that need to be addressed.Rate this question:
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- 10.
The recommended research within the Post-Call follow up tool is based on both the client's initiative and phase?
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True
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False
Correct Answer
A. FalseExplanation
The recommended research within the Post-Call follow up tool is not based on both the client's initiative and phase. The statement implies that the research is dependent on both factors, but the correct answer is false, indicating that there is another factor or factors that determine the recommended research. Unfortunately, without further information, it is not possible to provide a more specific explanation.Rate this question:
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Quiz Review Timeline (Updated): Mar 13, 2024 +
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Current Version
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Mar 13, 2024Quiz Edited by
ProProfs Editorial Team -
Jul 25, 2011Quiz Created by
Rdudfiel
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