Icasas204a - Record Client Support Requirements

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| By Mhast7
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Mhast7
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Quizzes Created: 1 | Total Attempts: 105
Questions: 10 | Attempts: 105

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Icasas204a - Record Client Support Requirements - Quiz


Questions and Answers
  • 1. 

    What information should you provide to help with follow-up.  Select 3 responses.

    • A.

      Progress information

    • B.

      Prices

    • C.

      Who else has the same problem

    • D.

      Delivery dates and method

    • E.

      Your wage information

    Correct Answer(s)
    A. Progress information
    B. Prices
    D. Delivery dates and method
    Explanation
    To help with follow-up, it is important to provide progress information as it gives an update on the current status of the situation. Prices should also be provided as it enables the recipient to understand the cost implications. Additionally, providing delivery dates and method is crucial as it helps in planning and coordinating the next steps.

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  • 2. 

    What information should be recorded into a tracking system? (select 3 responses)

    • A.

      Client details

    • B.

      Who lives in their family

    • C.

      Details of follow-up action

    • D.

      Client satisfaction levels

    Correct Answer(s)
    A. Client details
    C. Details of follow-up action
    D. Client satisfaction levels
    Explanation
    The information that should be recorded into a tracking system includes client details, such as their name, contact information, and any relevant personal or demographic information. Additionally, details of follow-up action should be recorded, including any interactions or interventions taken with the client. Lastly, client satisfaction levels should be tracked to assess the effectiveness of the services provided and identify areas for improvement.

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  • 3. 

    A series of documents in a shared folder with the clients name can be classed as a tracking system.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement is true because a series of documents in a shared folder with the client's name can be considered a tracking system. By organizing the documents in a shared folder, it becomes easier to track and manage the client's information and progress. This system allows multiple team members to access and update the documents, ensuring that everyone is on the same page and can track any changes or updates made to the client's files.

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  • 4. 

    Records of enquiries and requests and the organisation's response to them are used to assist with: (select 2 responses)

    • A.

      Tracking

    • B.

      Management

    • C.

      Computer system

    • D.

      Team spirit

    Correct Answer(s)
    A. Tracking
    B. Management
    Explanation
    The records of enquiries and requests and the organization's response to them are used for tracking purposes, as they allow the organization to keep a record of all the interactions and monitor the progress of each enquiry or request. Additionally, these records are also used for management purposes, as they provide valuable insights into the organization's performance and help in identifying areas for improvement.

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  • 5. 

    A box of telephone messages can be classed as a tracking system.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    A box of telephone messages cannot be classed as a tracking system because a tracking system typically involves a more sophisticated and organized method of keeping track of information. A box of telephone messages may simply be a collection of random messages without any systematic tracking or monitoring process. Therefore, it is not an appropriate classification for a tracking system.

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  • 6. 

    A series of e-mails retained in a personal action folder can be classed as a tracking system.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that a series of e-mails stored in a personal action folder can serve as a tracking system. This implies that the e-mails are organized and used to keep track of tasks or actions that need to be taken. By storing relevant e-mails in a specific folder, it becomes easier to retrieve and refer to them when needed, ensuring that important actions are not overlooked or forgotten. Therefore, the statement is true.

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  • 7. 

    A shared database of client enquiries and requests with details of actions taken can be classed as a tracking system.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A shared database of client enquiries and requests with details of actions taken can be classified as a tracking system because it allows for the recording and monitoring of client interactions and the actions taken in response to those interactions. This type of system enables efficient tracking and management of client requests, ensuring that nothing falls through the cracks and providing a comprehensive overview of client interactions for analysis and improvement purposes.

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  • 8. 

    The advantages of recording the details of enquires and requests in a shared database include: Letting staff know how many stupid people exist in the community.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement in the question is not a valid advantage of recording details in a shared database. The purpose of recording enquires and requests in a shared database is to keep track of information, improve communication among staff members, and provide a centralized system for easy access and reference. It does not serve the purpose of determining the intelligence level of individuals in the community. Hence, the statement is false.

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  • 9. 

    The advantages of recording the details of enquires and requests in a shared database include:  Frequently-requested information can be identified and made easier for clients to access by profiding FAQ.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Recording the details of inquiries and requests in a shared database allows for the identification of frequently-requested information. This information can then be made easily accessible to clients by providing a frequently asked questions (FAQ) section. Therefore, the statement is true.

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  • Current Version
  • Dec 14, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 27, 2015
    Quiz Created by
    Mhast7
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