Icasas204a - Record Client Support Requirements

10 Questions | Total Attempts: 47

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Icasas204a - Record Client Support Requirements - Quiz

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Questions and Answers
  • 1. 
    What information should you provide to help with follow-up.  Select 3 responses.
    • A. 

      Progress information

    • B. 

      Prices

    • C. 

      Who else has the same problem

    • D. 

      Delivery dates and method

    • E. 

      Your wage information

  • 2. 
    What information should be recorded into a tracking system? (select 3 responses)
    • A. 

      Client details

    • B. 

      Who lives in their family

    • C. 

      Details of follow-up action

    • D. 

      Client satisfaction levels

  • 3. 
    A series of documents in a shared folder with the clients name can be classed as a tracking system.
    • A. 

      True

    • B. 

      False

  • 4. 
    Records of enquiries and requests and the organisation's response to them are used to assist with: (select 2 responses)
    • A. 

      Tracking

    • B. 

      Management

    • C. 

      Computer system

    • D. 

      Team spirit

  • 5. 
    A box of telephone messages can be classed as a tracking system.
    • A. 

      True

    • B. 

      False

  • 6. 
    A series of e-mails retained in a personal action folder can be classed as a tracking system.
    • A. 

      True

    • B. 

      False

  • 7. 
    A shared database of client enquiries and requests with details of actions taken can be classed as a tracking system.
    • A. 

      True

    • B. 

      False

  • 8. 
    The advantages of recording the details of enquires and requests in a shared database include: Letting staff know how many stupid people exist in the community.
    • A. 

      True

    • B. 

      False

  • 9. 
    The advantages of recording the details of enquires and requests in a shared database include:  Frequently-requested information can be identified and made easier for clients to access by profiding FAQ.
    • A. 

      True

    • B. 

      False

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