Non of the above
Lockbox address zip code
Intelligent Mail Barcode
Billing address zip code
Suspended BAN: Service will be restored.
Hotlined BAN: the Hotlined SOC will be removed.
All ASL activities will be waived for 7 days.
An account is not ASL or delinquent
An account is restored from suspension
A Hotline was removed
An ASL account is waived
An account is blocked when the BAN has had two or more returned items.
If an account is blocked, the account cannot be given any adjustment until block is lifted.
If an account is blocked, the customer will not be able to make a payment using the Pay by Phone IVR
A call from a blocked account is transferred to the collections queue.
ATM/Debit Card payments
RDD or RCCP payments