Payment Research 2

1. What is being scanned by the US Post Office for mail-in payments?

Lockbox address zip code

Intelligent Mail Barcode

Billing address zip code

2. Will this account be charged with a penalty?

Yes

No

3. The IMB payment notification will not restore the account from suspension or remove the hotline on accounts assigned to an OCA.

True

False

4. A returned item that is from a checking or savings account

Backout

Dishonored Check

Chargeback

5. These payments may NEVER be backed out or voided, except for:

ATM/Debit Card payments

Check payments

Lockbox payments

Deposit payments

RDD or RCCP payments

6. What is not true for a Blocked Account?

An account is blocked when the BAN has had two or more returned items.

If an account is blocked, the account cannot be given any adjustment until block is lifted.

A call from a blocked account is transferred to the collections queue.

7. What is the actual amount that posted to the BAN?

$51.67

$213.28

$264.95

$161.61

8. If it is an ASL account and payment notification is received:

Suspended BAN: Service will be restored.

Hotlined BAN: the Hotlined SOC will be removed.

All ASL activities will be waived for 7 days.

9. For mailed-in payments, what kind of activity occurred if system text states: "Notification added to the account due to payment notification arrival. Any ASL and/or Collection activities are waived for 5 days."

An account is not ASL or delinquent

An account is restored from suspension

A Hotline was removed

An ASL account is waived

10. What is the amount that posted to this BAN?

$213.28

-$213.28

Nothing

Non of the above