Payment Research 2

10 Questions | Total Attempts: 340

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Payment Research 2

Continuation of Payment Research


Questions and Answers
  • 1. 
    What is the actual amount that posted to the BAN?
    • A. 

      $51.67

    • B. 

      $213.28

    • C. 

      $264.95

    • D. 

      $161.61

  • 2. 
    What is the amount that posted to this BAN?
    • A. 

      $213.28

    • B. 

      -$213.28

    • C. 

      Nothing

    • D. 

      Non of the above

  • 3. 
    Will this account be charged with a penalty?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    What is being scanned by the US Post Office for mail-in payments?
    • A. 

      Lockbox address zip code

    • B. 

      Intelligent Mail Barcode

    • C. 

      Billing address zip code

  • 5. 
    The IMB payment notification will not restore the account from suspension or remove the hotline on accounts assigned to an OCA.
    • A. 

      True

    • B. 

      False

  • 6. 
    If it is an ASL account and payment notification is received:
    • A. 

      Suspended BAN: Service will be restored.

    • B. 

      Hotlined BAN: the Hotlined SOC will be removed.

    • C. 

      All ASL activities will be waived for 7 days.

  • 7. 
    For mailed-in payments, what kind of activity occurred if system text states: "Notification added to the account due to payment notification arrival. Any ASL and/or Collection activities are waived for 5 days."
    • A. 

      An account is not ASL or delinquent

    • B. 

      An account is restored from suspension

    • C. 

      A Hotline was removed

    • D. 

      An ASL account is waived

  • 8. 
    A returned item that is from a checking or savings account
    • A. 

      Backout

    • B. 

      Dishonored Check

    • C. 

      Chargeback

  • 9. 
    What is not true for a Blocked Account?
    • A. 

      An account is blocked when the BAN has had two or more returned items.

    • B. 

      If an account is blocked, the account cannot be given any adjustment until block is lifted.

    • C. 

      If an account is blocked, the customer will not be able to make a payment using the Pay by Phone IVR

    • D. 

      A call from a blocked account is transferred to the collections queue.

  • 10. 
    These payments may NEVER be backed out or voided, except for:
    • A. 

      ATM/Debit Card payments

    • B. 

      Check payments

    • C. 

      Lockbox payments

    • D. 

      Deposit payments

    • E. 

      RDD or RCCP payments