Payment Research 2
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Continuation of Payment Research
- 1.
![What is the actual amount that posted to the BAN? - ProProfs]( "What is the actual amount that posted to the BAN?")
What is the actual amount that posted to the BAN?- A.
$51.67
- B.
$213.28
- C.
$264.95
- D.
$161.61
- 2.
![What is the amount that posted to this BAN? - ProProfs]( "What is the amount that posted to this BAN?")
What is the amount that posted to this BAN?- A.
$213.28
- B.
-$213.28
- C.
Nothing
- D.
Non of the above
- 3.
![Will this account be charged with a penalty? - ProProfs]( "Will this account be charged with a penalty?")
Will this account be charged with a penalty?- A.
Yes
- B.
No
- 4.What is being scanned by the US Post Office for mail-in payments?
- A.
Lockbox address zip code
- B.
Intelligent Mail Barcode
- C.
Billing address zip code
- 5.The IMB payment notification will not restore the account from suspension or remove the hotline on accounts assigned to an OCA.
- A.
True
- B.
False
- 6.If it is an ASL account and payment notification is received:
- A.
Suspended BAN: Service will be restored.
- B.
Hotlined BAN: the Hotlined SOC will be removed.
- C.
All ASL activities will be waived for 7 days.
- 7.For mailed-in payments, what kind of activity occurred if system text states: "Notification added to the account due to payment notification arrival. Any ASL and/or Collection activities are waived for 5 days."
- A.
An account is not ASL or delinquent
- B.
An account is restored from suspension
- C.
A Hotline was removed
- D.
An ASL account is waived
- 8.A returned item that is from a checking or savings account
- A.
Backout
- B.
Dishonored Check
- C.
Chargeback
- 9.What is not true for a Blocked Account?
- A.
An account is blocked when the BAN has had two or more returned items.
- B.
If an account is blocked, the account cannot be given any adjustment until block is lifted.
- C.
If an account is blocked, the customer will not be able to make a payment using the Pay by Phone IVR
- D.
A call from a blocked account is transferred to the collections queue.
- 10.These payments may NEVER be backed out or voided, except for:
- A.
ATM/Debit Card payments
- B.
Check payments
- C.
Lockbox payments
- D.
Deposit payments
- E.
RDD or RCCP payments
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