Payment Research 2

10 Questions | Attempts: 340
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  • 1/10 Questions

    What is being scanned by the US Post Office for mail-in payments?

    • Lockbox address zip code
    • Intelligent Mail Barcode
    • Billing address zip code
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Payment Research 2 - Quiz
About This Quiz

Continuation of Payment Research

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  • 2. 
    Will this account be charged with a penalty? - ProProfs

    Will this account be charged with a penalty?

    • Yes

    • No

    Correct Answer
    A. No
  • 3. 

    The IMB payment notification will not restore the account from suspension or remove the hotline on accounts assigned to an OCA.

    • True

    • False

    Correct Answer
    A. True
  • 4. 

    A returned item that is from a checking or savings account

    • Backout

    • Dishonored Check

    • Chargeback

    Correct Answer
    A. Dishonored Check
  • 5. 

    These payments may NEVER be backed out or voided, except for:

    • ATM/Debit Card payments

    • Check payments

    • Lockbox payments

    • Deposit payments

    • RDD or RCCP payments

    Correct Answer
    A. Check payments
  • 6. 

    What is not true for a Blocked Account?

    • An account is blocked when the BAN has had two or more returned items.

    • If an account is blocked, the account cannot be given any adjustment until block is lifted.

    • If an account is blocked, the customer will not be able to make a payment using the Pay by Phone IVR

    • A call from a blocked account is transferred to the collections queue.

    Correct Answer
    A. If an account is blocked, the account cannot be given any adjustment until block is lifted.
  • 7. 
    What is the actual amount that posted to the BAN? - ProProfs

    What is the actual amount that posted to the BAN?

    • $51.67

    • $213.28

    • $264.95

    • $161.61

    Correct Answer
    A. $161.61
  • 8. 

    If it is an ASL account and payment notification is received:

    • Suspended BAN: Service will be restored.

    • Hotlined BAN: the Hotlined SOC will be removed.

    • All ASL activities will be waived for 7 days.

    Correct Answer
    A. All ASL activities will be waived for 7 days.
  • 9. 

    For mailed-in payments, what kind of activity occurred if system text states: "Notification added to the account due to payment notification arrival. Any ASL and/or Collection activities are waived for 5 days."

    • An account is not ASL or delinquent

    • An account is restored from suspension

    • A Hotline was removed

    • An ASL account is waived

    Correct Answer
    A. An account is not ASL or delinquent
  • 10. 
    What is the amount that posted to this BAN? - ProProfs

    What is the amount that posted to this BAN?

    • $213.28

    • -$213.28

    • Nothing

    • Non of the above

    Correct Answer
    A. Nothing

Quiz Review Timeline (Updated): Dec 14, 2012 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Dec 14, 2012
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 29, 2009
    Quiz Created by
    Eydie
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