.
Control group
Trend line analysis
Participant estimates
Forecasting
7.5
60
67.5
97.5
True
False
Identify stakeholder needs.
Develop program objectives.
Evaluate to see if objectives are met.
Isolate the effects of the program.
Standard value - profit
Historical costs
Linking soft measures with hard data
Standard value - cost of quality
It is a measure we cannot convert the money.
It is a measure we choose not to convert to money.
It is a soft measure.
It is a measure that cannot be measured.
Identify stakeholder needs.
Develop program objectives.
Evaluate to determine if objectives are met.
Isolate the effects of the program.
Guiding Principle 1
Guiding Principle 4
Guiding Principle 6
Guiding Principle 8
Guiding Principle 12
5-10%
10-20%
30-60%
60-80%
80-100%
True
False
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