Office Skills - Chapter 17 Quiz

15 Questions | Total Attempts: 120

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Office Skill Quizzes & Trivia

Select T if the statement is true or F if the statement is false. This quiz is timed, you have 15 minutes to complete it. Once completed, print your certificate for your instructor. Good Luck!


Questions and Answers
  • 1. 
    Formal groups, such as committees, are deliberately created by management.
    • A. 

      T

    • B. 

      F

  • 2. 
    A norm is a generally agreed-on standard of behavior that every member of a group is expected to follow.
    • A. 

      T

    • B. 

      F

  • 3. 
    Groupthink is one way to encourage consistent, ethical behavior in the workplace.
    • A. 

      T

    • B. 

      F

  • 4. 
    A hidden agenda and a published agenda both help a group accomplish its purpose.
    • A. 

      T

    • B. 

      F

  • 5. 
    Managers and workers alike participate on teams.
    • A. 

      T

    • B. 

      F

  • 6. 
    Teambuilding happens automatically as organizations create change.
    • A. 

      T

    • B. 

      F

  • 7. 
    The decision-making process starts with a need to make a decision; then ar least two alternatice courses of action are determined, followed be a selection of the best choice from the alternatives.
    • A. 

      T

    • B. 

      F

  • 8. 
    The intent of a decision is to please everyone.
    • A. 

      T

    • B. 

      F

  • 9. 
    An advantage to group decision making is that it provides the manager with a broad range of information.
    • A. 

      T

    • B. 

      F

  • 10. 
    Conflict is an inevitable part of life, and the workplace is no exception.
    • A. 

      T

    • B. 

      F

  • 11. 
    The goal should not be to eliminate all conflict, but to minimize and redirect dysfunctional discord by seeking and applying constructive solutions.
    • A. 

      T

    • B. 

      F

  • 12. 
    Some advantages of conflicts are that they produce change, can lead unity, and often promote compromise.
    • A. 

      T

    • B. 

      F

  • 13. 
    Because workers are afraid to criticize their bosses, this situation often hampers honest conflict resolution attempts.
    • A. 

      T

    • B. 

      F

  • 14. 
    Workers use only two conflict managemeent styles: competing and accommodating.
    • A. 

      T

    • B. 

      F

  • 15. 
    The win-win negotiating style is based on the assumption that a solution can be reached that will satisfy the needs of all parties.
    • A. 

      T

    • B. 

      F