Office Skills - Chapter 17 Quiz
15 Questions
| Total Attempts: 120
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Select T if the statement is true or F if the statement is false. This quiz is timed, you have 15 minutes to complete it. Once completed, print your certificate for your instructor. Good Luck!
Questions and Answers
- 1.Formal groups, such as committees, are deliberately created by management.
- A.
T
- B.
F
- 2.A norm is a generally agreed-on standard of behavior that every member of a group is expected to follow.
- A.
T
- B.
F
- 3.Groupthink is one way to encourage consistent, ethical behavior in the workplace.
- A.
T
- B.
F
- 4.A hidden agenda and a published agenda both help a group accomplish its purpose.
- A.
T
- B.
F
- 5.Managers and workers alike participate on teams.
- A.
T
- B.
F
- 6.Teambuilding happens automatically as organizations create change.
- A.
T
- B.
F
- 7.The decision-making process starts with a need to make a decision; then ar least two alternatice courses of action are determined, followed be a selection of the best choice from the alternatives.
- A.
T
- B.
F
- 8.The intent of a decision is to please everyone.
- A.
T
- B.
F
- 9.An advantage to group decision making is that it provides the manager with a broad range of information.
- A.
T
- B.
F
- 10.Conflict is an inevitable part of life, and the workplace is no exception.
- A.
T
- B.
F
- 11.The goal should not be to eliminate all conflict, but to minimize and redirect dysfunctional discord by seeking and applying constructive solutions.
- A.
T
- B.
F
- 12.Some advantages of conflicts are that they produce change, can lead unity, and often promote compromise.
- A.
T
- B.
F
- 13.Because workers are afraid to criticize their bosses, this situation often hampers honest conflict resolution attempts.
- A.
T
- B.
F
- 14.Workers use only two conflict managemeent styles: competing and accommodating.
- A.
T
- B.
F
- 15.The win-win negotiating style is based on the assumption that a solution can be reached that will satisfy the needs of all parties.
- A.
T
- B.
F
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