Office Skills- Chapter 15 Quiz

15 Questions | Total Attempts: 239

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Office Skill Quizzes & Trivia

Select T if the statement is true or F if ther statement is false. You will have a total of 15 minutes to complete the quiz. Once you have finished, print your certificate and turn it in to your teacher. Good Luck!


Questions and Answers
  • 1. 
    As a result of recent and future economic, political, and social realities, organizations are restructuring around new roles for information.
    • A. 

      T

    • B. 

      F

  • 2. 
    Examples of alternative work systems include office sharing, job sharing, flextime, and telecommuting.
    • A. 

      T

    • B. 

      F

  • 3. 
    Empowerment is based on the belief that the person doing the job knows better than anyone else the best way to do the job and how to improve performance.
    • A. 

      T

    • B. 

      F

  • 4. 
    Cross-functional teams include workers from all departments except administration and human resources.
    • A. 

      T

    • B. 

      F

  • 5. 
    One of the disadvantages of a horizontal organization is entrenched bureaucracy.
    • A. 

      T

    • B. 

      F

  • 6. 
    The only external force affecting office communication is international business.
    • A. 

      T

    • B. 

      F

  • 7. 
    Technological advances allow information and other resources to be transported faster than before
    • A. 

      T

    • B. 

      F

  • 8. 
    Having a basic understanding of international trade and economies is an important international business skill.
    • A. 

      T

    • B. 

      F

  • 9. 
    Americans do not need to understand ways of doing business in foreign countries.
    • A. 

      T

    • B. 

      F

  • 10. 
    Quality is based on the concept that we can avert a problem only when we understand the process by which the product is produced or the service is rendered.
    • A. 

      T

    • B. 

      F

  • 11. 
    A customer may be a client, boss, co-worker, or an entire department.
    • A. 

      T

    • B. 

      F

  • 12. 
    Successful customer-service employees share four traits: friendliness, self-control, dependablitiy, and effective problem solving.
    • A. 

      T

    • B. 

      F

  • 13. 
    A customer is always an individual or corporation ourisde an organization.
    • A. 

      T

    • B. 

      F

  • 14. 
    Prevention implies that problems can be resolved after they occur.
    • A. 

      T

    • B. 

      F

  • 15. 
    Empowerment is based on the workplace adage that bosses think, managers mange, and workers work.
    • A. 

      T

    • B. 

      F