Jour 298: Exam 2 (Ch. 6-10)

101 Questions | Total Attempts: 66

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Jour 298: Exam 2 (Ch. 6-10)

Mr. Warburton, Edinboro University


Questions and Answers
  • 1. 
    The poor leadership from Michael Brown, Director of FEMA, prevented other rescue groups from providing much needed (Pg 290-291)
    • A. 

      Supplies

    • B. 

      Transportation

    • C. 

      Personnel

    • D. 

      All of the above

  • 2. 
    The authoritarian style of leadership works best in all of the following except one. Which does not belong? (Pg 300-301)
    • A. 

      When the task is fairly simple

    • B. 

      When an immediate decision is needed

    • C. 

      When group agreement is not required for implementation

    • D. 

      When reduced resistance to change is needed

  • 3. 
    When (1) the time needed to reach a decision, (2) the time required to get group commitment, and (3) the time required to implement the decision are considered, which management style tends to take the least total time? (Pg 301)
    • A. 

      Autocratic

    • B. 

      Democratic

    • C. 

      Laissez-faire

  • 4. 
    Which of the following leadership styles works best with a large group? (Pg 300)
    • A. 

      Autocratic

    • B. 

      Democratic

    • C. 

      Laissez-faire

  • 5. 
    When member satisfaction is your top priority, which of the following leadership styles should you select? (Pg 301)
    • A. 

      Autocratic

    • B. 

      Democratic

    • C. 

      Laissez-faire

  • 6. 
    The disadvantages of democratic leadership include (Pg 301)
    • A. 

      Group hostility and discontent.

    • B. 

      Too much dependence on the leader.

    • C. 

      Time-consuming.

    • D. 

      Limited acceptance of decisions by members of the group.

  • 7. 
    The trait theory of group leadership says that (Pg 269-297)
    • A. 

      After a person has led a group, there are still some things he or she can do to achieve more complete success.

    • B. 

      There are certain roles that must be performed if groups are to be successful.

    • C. 

      There are certain qualities a person must have in order to become a successful leader.

    • D. 

      Psychological aspects of leadership must be considered when selecting a leader.

  • 8. 
    Which of the following can be classified as dysfunctional or negative behavior? (Pg 295)
    • A. 

      Blocking

    • B. 

      Opinion giving

    • C. 

      Gatekeeping

    • D. 

      Elaborating

  • 9. 
    The three-dimensional theory of leadership maintains that (Pg 300-301)
    • A. 

      Certain roles must be performed if a group is to be successful.

    • B. 

      Leaders are likely to be trait-oriented, functionally trained, and inwardly motivated.

    • C. 

      Leaders should perform task and maintenance roles, and guard the group against nonfunctional members.

    • D. 

      Leaders can be classified as autocratic, democratic, and laissez-faire.

  • 10. 
    The best known advocate of situational contingency theory is (Pg 306)
    • A. 

      R. A Stogdill.

    • B. 

      Fred Fiedler.

    • C. 

      K. H. Blanchard.

    • D. 

      Robert House.

  • 11. 
    Democratic leadership should be sought when (Pg 301)
    • A. 

      The group is very large.

    • B. 

      Time for a decision is short.

    • C. 

      Tasks are fairly complicated.

    • D. 

      Group agreement is not required.

  • 12. 
    Which of Hersey & Blanchard's four leadership styles works best when followers have the ability but need encouragement? (Pg 305)
    • A. 

      Delegating

    • B. 

      Participating

    • C. 

      Telling

    • D. 

      Selling or coaching

  • 13. 
    Martin Luther King is considered to be a charismatic person who inspired exceptional performance, enthusiasm, and loyalty; consequently, he could be categorized as what type of leader? (Pg 306)
    • A. 

      Democratic

    • B. 

      Situational contingency

    • C. 

      Situational

    • D. 

      Transformational

  • 14. 
    The theory that contends leadership depends on the power of the leader, nature of task, and relationship of leader and team is the (Pg 305-306)
    • A. 

      Situational contingency theory.

    • B. 

      Trait theory

    • C. 

      Situational theory

    • D. 

      Three dimension theory

  • 15. 
    When you are the leader and you are dealing with a group member exhibiting dysfunctional behaviors, remember to (Pg 295-296)
    • A. 

      Seat the nonfunctional group member beside you.

    • B. 

      Engage in direct eye contact with the individual.

    • C. 

      Ask, “Is that correct?” after summarizing his comments.

    • D. 

      All of the above.

  • 16. 
    Which of the following is NOT one of the skills necessary for teams to use to achieve successful communication? (Pg 291)
    • A. 

      Empathic listening

    • B. 

      Commitment and preparation

    • C. 

      Open-mindedness

    • D. 

      Flexibility

  • 17. 
    Listening from the speaker’s viewpoint involves receiving, interpreting, and checking. This type of listening is known as (Pg 292)
    • A. 

      Empathic

    • B. 

      Critical

    • C. 

      Passive

    • D. 

      Active

  • 18. 
    Dave Carroll posted “United Breaks Guitars” on YouTube and within six days more than ____viewers had listened to the video. (Pg 166)
    • A. 

      1 Million

    • B. 

      400,000

    • C. 

      2.4 Million

    • D. 

      1.8 Million

  • 19. 
    Which of the following statements is not true about people who experience a high level of communication anxiety? (Pg 176)
    • A. 

      They are perceived as less competent.

    • B. 

      They are less likely to be offered an interview.

    • C. 

      Their status and pay is no different than that of less anxious people.

    • D. 

      They experience less job satisfaction.

  • 20. 
    Which of the following statements is true of trait anxiety? (Pg 179-183)
    • A. 

      Basically, all speakers experience trait anxiety.

    • B. 

      Careful preparation and practice is a successful method of managing trait anxiety.

    • C. 

      Trait anxiety is easier than other types of anxiety to overcome.

    • D. 

      Positive imagery is a successful method of managing trait anxiety.

  • 21. 
    When giving instructions, the text recommends using an acronym such as (Pg 187)
    • A. 

      The North Atlantic Treaty Organization as NATO.

    • B. 

      The first step..., the second step..., and so on.

    • C. 

      That today's task is identical to yesterday's task except for one additional step.

    • D. 

      the letters used to represent each comer of a square.

    • E. 

      All of the above.

  • 22. 
    Which of the following is the best way to control situational anxiety? (Pg 177)
    • A. 

      Mentally think through your speech on the way to the room where you will give it.

    • B. 

      Pretend that the anxiety does not exist.

    • C. 

      Discreetly partake of a small portion of vodka or rum.

    • D. 

      Prepare and practice your presentation carefully.

  • 23. 
    Although all of the following are important, which one should be the first step when giving instructions? (Pg 184)
    • A. 

      Begin with simple, easy-to-understand words.

    • B. 

      Begin with simple comparisons.

    • C. 

      Begin with an overall picture.

    • D. 

      Begin with specific explanations.

  • 24. 
    Which of the following is NOT true about videoconferences? (Pg 174-175)
    • A. 

      Videoconferencing results in the show of less emotion and less conflict during meetings.

    • B. 

      Status differences are less noticeable in a videoconference.

    • C. 

      Videoconferences cause a high level of participant anxiety.

    • D. 

      Videoconference meetings are shorter than face-to-face meetings.

  • 25. 
    Which of the following is NOT true about email? (Pg 168-169)
    • A. 

      Email messages are not private.

    • B. 

      Email messages do not require careful choice of words.

    • C. 

      Email messages may live for up to 5 years in someone's computer memory.

    • D. 

      Email enhances creativity.

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