Establish And Maintain Effective Working Relationships

7 Questions | Total Attempts: 277

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Relationship Quizzes & Trivia

Complete the following quick quiz to establish your current knowledge on this unit.


Questions and Answers
  • 1. 
    Which of the following describes your 'Internal Customers'?
    • A. 

      Mangement

    • B. 

      Colleagues

    • C. 

      Management, Colleagues and Customers

    • D. 

      Management, Colleagues and Suppliers

  • 2. 
    In your workplace you should view interruptions as
    • A. 

      Nuisances

    • B. 

      Opportunities

    • C. 

      Distractions

  • 3. 
    To give great feedback you must be:
    • A. 

      Honest

    • B. 

      Sensitive and Honest

    • C. 

      Threatening

  • 4. 
    Which of the following are considered communication barriers
    • A. 

      Language differences, distractions, emotions

    • B. 

      Listening, distractions, culture

    • C. 

      Environment, language, emotions

  • 5. 
    Which of the following are considered common conflict styles
    • A. 

      Angry, avoiding, passive, assertive

    • B. 

      Competing, aggressive, collaborating, competing

    • C. 

      Accommodating, avoiding, collaborating, competing, compromising

  • 6. 
    Some techniques for reducing possible conflicts are:
    • A. 

      Apologise and show empathy

    • B. 

      Be Assertive - stand your ground

    • C. 

      BE honest and say NO - it can't be done

  • 7. 
    KPI is the acronym for:
    • A. 

      Key players indicators

    • B. 

      Key personnel in industry

    • C. 

      Key performance indicators

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