Establish And Maintain Effective Working Relationships
7 Questions
| Attempts: 358
Complete the following quick quiz to establish your current knowledge on this unit.
Questions and Answers
- 1.Which of the following describes your 'Internal Customers'?
- A.
Mangement
- B.
Colleagues
- C.
Management, Colleagues and Customers
- D.
Management, Colleagues and Suppliers
- 2.In your workplace you should view interruptions as
- A.
Nuisances
- B.
Opportunities
- C.
Distractions
- 3.To give great feedback you must be:
- A.
Honest
- B.
Sensitive and Honest
- C.
Threatening
- 4.Which of the following are considered communication barriers
- A.
Language differences, distractions, emotions
- B.
Listening, distractions, culture
- C.
Environment, language, emotions
- 5.Which of the following are considered common conflict styles
- A.
Angry, avoiding, passive, assertive
- B.
Competing, aggressive, collaborating, competing
- C.
Accommodating, avoiding, collaborating, competing, compromising
- 6.Some techniques for reducing possible conflicts are:
- A.
Apologise and show empathy
- B.
Be Assertive - stand your ground
- C.
BE honest and say NO - it can't be done
- 7.KPI is the acronym for:
- A.
Key players indicators
- B.
Key personnel in industry
- C.
Key performance indicators
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