Ob Exam4

39 Questions | Total Attempts: 297

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Ob Exam4

Last test! oh yeah!


Questions and Answers
  • 1. 
    Which of the following is a characteristic of people with an assertive communication style? 
    • A. 

      Slumped posture

    • B. 

      Threatening gestures

    • C. 

      Glaring eye contact

    • D. 

      The use of "I" and cooperative "we" statements

    • E. 

      Swear words and abusive language

  • 2. 
    A(n) _____ communication style is expressive and self-enhancing, but takes unfair advantage of others. 
    • A. 

      Nonassertive

    • B. 

      Assertive

    • C. 

      Reasons

    • D. 

      Aggressive

    • E. 

      Results

  • 3. 
    Which of the following is true regarding touch as a source of nonverbal communication? 
    • A. 

      Men touch more during conversations than do women.

    • B. 

      Men and women have the same interpretations of touch during conversations.

    • C. 

      People tend to touch those they like.

    • D. 

      Norms about touching are remarkably similar across cultures.

    • E. 

      Men and women tend to do equivalent amounts of touching during conversations.

  • 4. 
    Which of the following action interferes with effective communication? 
    • A. 

      Speaking too quickly.

    • B. 

      Leaning toward the speaker.

    • C. 

      Smiling and showing animation.

    • D. 

      Maintaining eye contact.

    • E. 

      Occasionally nodding the head in agreement.

  • 5. 
    _____ is the exchange of information from subordinates to managers. 
    • A. 

      Upward communication

    • B. 

      The grapevine

    • C. 

      Downward communication

    • D. 

      A liaison

    • E. 

      Linguistic style

  • 6. 
    Which of the following is not a formal channel of communication? 
    • A. 

      Downward communication

    • B. 

      Upward communication

    • C. 

      Horizontal communication

    • D. 

      External communication

    • E. 

      Management by walking around

  • 7. 
    Which of the following statements about the grapevine is true? 
    • A. 

      It is slower than normal channels.

    • B. 

      It provides employees with very little on-the-job information.

    • C. 

      It is about 75% accurate.

    • D. 

      It most often follows a gossip pattern.

    • E. 

      Managers should try to eliminate it.

  • 8. 
    With regard to the contingency perspective for choosing media, richness of information is gauged by how ____. 
    • A. 

      Emotionally laden the information is

    • B. 

      Much new understanding it can carry

    • C. 

      Personally relevant it is to the sender

    • D. 

      Valuable the information is to the receiver

    • E. 

      Difficult the information is to decode

  • 9. 
    Announcing a large layoff with a routine memo is an example of ____. 
    • A. 

      . using feedback to check comprehension

    • B. 

      Decoding a message inaccurately

    • C. 

      Using an inappropriate encoding method

    • D. 

      A mismatch between the medium and the message

    • E. 

      Inferring an unintended meaning

  • 10. 
    According to the contingency model for selecting media, which of the following choices falls into the overload zone? 
    • A. 

      The Impersonal Static medium for a high-complexity problem.

    • B. 

      The face-to-face medium for a high-complexity problem.

    • C. 

      The Interactive media for a low-complexity problem.

    • D. 

      The Impersonal Static medium for a low-complexity problem.

    • E. 

      The Personal Static medium for a high-complexity problem

  • 11. 
    As director of compensation at a large manufacturing firm, it's your responsibility to see that employees are properly compensated according to a biweekly time schedule. Many of your employees choose to have their pay checks automatically deposited into their designated bank accounts. However, it's still necessary to inform these workers that their pay has been properly deposited. What's the best way to convey this information? 
    • A. 

      Face to face

    • B. 

      Telephone

    • C. 

      Interactive media

    • D. 

      Personal Static media

    • E. 

      Impersonal Static media

  • 12. 
    As a result of a recent merger with another organization, a portion of the combined workforce will be laid off. As director of Human Resources, it's your job to communicate this difficult news to the affected employees. Although the organization is offering a substantial severance package, this news will be hard to deliver since it greatly impacts the lives of those being discharged. Your goal is to convey this information so that it causes the least amount of harm possible to employees' self-esteem while, if possible, maintaining a positive image of the organization. Which is the most appropriate communication medium to use in this situation? 
    • A. 

      Face to face

    • B. 

      Telephone

    • C. 

      Interactive media

    • D. 

      Personal Static media

    • E. 

      Impersonal Static media

  • 13. 
    You are employed as benefits director at a large academic institution. Currently, university employees are allowed to change their health insurance carrier, without penalty, on an annual basis. However, this policy has generated numerous complaints by university employees. They would like the freedom to change insurance carriers on a more frequent basis. After much negotiation with the state Health Care Authority and university administration, you have received permission to alter the time frame. From now on, employees will be given the option to change insurance companies on a six-month cycle. Your task now is to communicate this change to the 5,000 workers employed by the university. What's the best communication medium in this situation? 
    • A. 

      Face to face

    • B. 

      Telephone

    • C. 

      Interactive media

    • D. 

      Personal Static media

    • E. 

      Impersonal Static media

  • 14. 
    _____ is a work practice in which an employee does part of his or her job in a remote location using a variety of information technologies. 
    • A. 

      Telecommuting

    • B. 

      Videoconferencing

    • C. 

      Collaborative computing

    • D. 

      Electronic mail

    • E. 

      Extranet

  • 15. 
    One of the biggest drawbacks to telecommuting is:
    • A. 

      Lack of promotions

    • B. 

      Costs to the organization

    • C. 

      Rehire time

    • D. 

      Turnover

    • E. 

      Lack of productivity

  • 16. 
    _____ is defined as a process whereby an individual influences others to achieve a common goal
    • A. 

      Leadership

    • B. 

      Management

    • C. 

      Power

    • D. 

      Socialization

    • E. 

      Mentoring

  • 17. 
    Which of the following is the correct evolutionary sequence of leadership theories? 
    • A. 

      Behavioral, contingency, transformational

    • B. 

      Transformational, behavioral, situational.

    • C. 

      Situational, trait, behavioral.

    • D. 

      Behavioral, situational, trait.

    • E. 

      Trait, situational, behavioral.

  • 18. 
    Which of the following is a characteristic of leaders? 
    • A. 

      Administering

    • B. 

      Maintaining.

    • C. 

      Inspiring.

    • D. 

      Controlling.

    • E. 

      Taking a short-term view.

  • 19. 
    Which of the following is a characteristic of managers? 
    • A. 

      Developing

    • B. 

      Inspiring

    • C. 

      Taking a long-term view

    • D. 

      Organizing

    • E. 

      Innovation

  • 20. 
    Contemporary trait research suggests that leaders posses which of the following traits? 
    • A. 

      Determination

    • B. 

      Honesty

    • C. 

      Self-confidence

    • D. 

      Intelligence

    • E. 

      All of the above

  • 21. 
    What is not a takeaway message from trait theory? 
    • A. 

      Traits have no effect on how we perceive leaders.

    • B. 

      Organizations may want to include personality and trait assessments into their selection and promotion process.

    • C. 

      Management development programs can be used to enhance employees' leadership traits.

    • D. 

      Intelligence is a positive leadership trait.

    • E. 

      Corruption is a negative leadership trait.

  • 22. 
    Initiating structure involves leader behavior associated with ____. 
    • A. 

      Creating mutual trust and respect

    • B. 

      Communicating vision

    • C. 

      Building employees' self-esteem and self-efficacy

    • D. 

      Participative management and employee empowerment

    • E. 

      Organizing and defining what followers should be doing

  • 23. 
    Consideration involves leader behavior associated with ____. 
    • A. 

      Creating mutual trust and respect

    • B. 

      Communicating vision

    • C. 

      Building employees' self-esteem and self-efficacy

    • D. 

      Participative management and employee empowerment

    • E. 

      Organizing and defining what followers should be doing

  • 24. 
    According to the _____ theories of leadership, leadership is something that is learned. In other words, leaders are made, not born. 
    • A. 

      Behavioral styles

    • B. 

      Servant

    • C. 

      Trait

    • D. 

      Situational

    • E. 

      Attribute

  • 25. 
    According to _____ leaders have one dominant leadership style that is resistant to change - either task motivated or relationship motivated. 
    • A. 

      Graen's leader-member exchange model

    • B. 

      Hersey and Blanchard's situational leadership theory

    • C. 

      House's path-goal theory

    • D. 

      Fiedler's contingency model

    • E. 

      Stogdill's trait theory

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