Phint: 7 Week Quiz
36 Questions
| Attempts: 148
Questions and Answers
- 1.Write text here
- 2.
How do you correct this error? - 3.
How do you correct this error?
- 4.Write text here
- 5.Name all of the Prism packages we sell.
- 6.List 5 features Prism offers:
- 7.Write text here
- 8.How long is the commitment with DIRECTV?
- 9.What does PIP stand for ?
- 10.Write text here
- 11.LINKTo LINK with a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've connected with them.
- 12.LEARNTo LEARN from a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've understood their needs and wants.
- 13.LEADTo LEAD is to build momentum to buy. THis is the point in the convrsation where the agen leverages LINK and LEARN to move the customer to LOCK . An effecive LEAD is concise, simple and motivating; it provides the solutions to the customer's HB^2.
- 14.LOCKTo LOCK our customer is to leverage the momentum to buy and make the sale. Customers will make the purchase if you have LINKED, LEARNED and LEAD properly. LOCKING is a natural step that should be assumed from the moment the customer calls.
- 15.What phone package do you need to bundle with internet to get a 3-Year Price Guarantee?
- A.
CenturyLink Home Phone Unlimited
- B.
CenturyLink Home Phone Plus
- C.
CenturyLink Home Phone
- D.
CenturyLink Home Phone Premium
- 16.Shipping and handling for the Modem/Router is $______ ?
- 17.You must complete the recap before you click 'Prepare Order'.
- A.
True
- B.
False
- 18.If TPI completes an order for you, where do you submit the information in Andana so you get paid?
- A.
Submission Screen
- B.
Exceptions Screen
- C.
TPI Screen
- D.
Order Screen
- 19.How much does @Ease Advanced out of promotion?
- A.
$9.99
- B.
$10.99
- C.
$14.99
- D.
$19.99
- 20.When finalizing a TPI sale on CenturyLink what Order Status do you select?
- A.
Open
- B.
Scheduled
- C.
Confirmed
- D.
Paid
- 21.You should go to this PRISM website to look up channel line ups: _________________.
- 22.Professional Tech Installation for PRISM services costs $___________.
- 23.How do you connect to the Agent Answer Center?
- A.
Qwest OE Tool
- B.
Click on the link on Qwest or CenturyLink's Andana page
- C.
Go to www.agentanswers.com
- D.
Because of Clearlink's contract with Directv, we cannot go to Agent Answer Center.
- 24.A High Risk customer must pay a $________ deposit to get DIRECTV services.
- 25.ARS stands for Advance Receiver Service
- A.
True
- B.
False
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