Phint: 7 Week Quiz

36 Questions | Total Attempts: 98

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Phint: 7 Week Quiz

Questions and Answers
  • 1. 
    Write text here
  • 2. 
    How do you correct this error?
  • 3. 
    How do you correct this error?
  • 4. 
    Write text here
  • 5. 
    Name all of the Prism packages we sell.
  • 6. 
    List 5 features Prism offers: 
  • 7. 
    Write text here
  • 8. 
    How long is the commitment with DIRECTV?
  • 9. 
    What does PIP stand for ?
  • 10. 
    Write text here
  • 11. 
    LINKTo LINK with a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've connected with them. 
  • 12. 
    LEARNTo LEARN from a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've understood their needs and wants.
  • 13. 
    LEADTo LEAD is to build momentum to buy. THis is the point in the convrsation where the agen leverages LINK and LEARN to move the customer to LOCK . An effecive LEAD is concise, simple and motivating; it provides the solutions to the customer's HB^2.
  • 14. 
    LOCKTo LOCK our customer is to leverage the momentum to buy and make the sale. Customers will make the purchase if you have LINKED, LEARNED and LEAD properly. LOCKING is a natural step that should be assumed from the moment the customer calls. 
  • 15. 
    What phone package do you need to bundle with internet to get a 3-Year Price Guarantee?
    • A. 

      CenturyLink Home Phone Unlimited

    • B. 

      CenturyLink Home Phone Plus

    • C. 

      CenturyLink Home Phone

    • D. 

      CenturyLink Home Phone Premium

  • 16. 
    Shipping and handling for the Modem/Router is $______ ?
  • 17. 
    You must complete the recap before you click 'Prepare Order'.
    • A. 

      True

    • B. 

      False

  • 18. 
    If TPI completes an order for you,  where do you submit the information in Andana so you get paid?
    • A. 

      Submission Screen

    • B. 

      Exceptions Screen

    • C. 

      TPI Screen

    • D. 

      Order Screen

  • 19. 
    How much does @Ease Advanced out of promotion?
    • A. 

      $9.99

    • B. 

      $10.99

    • C. 

      $14.99

    • D. 

      $19.99

  • 20. 
    When finalizing a TPI sale on CenturyLink what Order Status do you select?
    • A. 

      Open

    • B. 

      Scheduled

    • C. 

      Confirmed

    • D. 

      Paid

  • 21. 
    You should go to this PRISM website to look up channel line ups: _________________.
  • 22. 
    Professional Tech Installation for PRISM services costs $___________. 
  • 23. 
    How do you connect to the Agent Answer Center?
    • A. 

      Qwest OE Tool

    • B. 

      Click on the link on Qwest or CenturyLink's Andana page

    • C. 

      Go to www.agentanswers.com

    • D. 

      Because of Clearlink's contract with Directv, we cannot go to Agent Answer Center.

  • 24. 
    A High Risk customer must pay a $________ deposit to get DIRECTV services. 
  • 25. 
    ARS stands for Advance Receiver Service
    • A. 

      True

    • B. 

      False

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