Phint: 7 Week Quiz

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| By CLEARLINK
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CLEARLINK
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Quizzes Created: 17 | Total Attempts: 4,317
Questions: 36 | Attempts: 148

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Phint: 7 Week Quiz - Quiz

Questions and Answers
  • 1. 

    Write text here

  • 2. 

    How do you correct this error?

  • 3. 

    How do you correct this error?

  • 4. 

    Write text here

  • 5. 

    Name all of the Prism packages we sell.

  • 6. 

    List 5 features Prism offers: 

  • 7. 

    Write text here

  • 8. 

    How long is the commitment with DIRECTV?

  • 9. 

    What does PIP stand for ?

  • 10. 

    Write text here

  • 11. 

    LINKTo LINK with a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've connected with them. 

  • 12. 

    LEARNTo LEARN from a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've understood their needs and wants.

  • 13. 

    LEADTo LEAD is to build momentum to buy. THis is the point in the convrsation where the agen leverages LINK and LEARN to move the customer to LOCK . An effecive LEAD is concise, simple and motivating; it provides the solutions to the customer's HB^2.

  • 14. 

    LOCKTo LOCK our customer is to leverage the momentum to buy and make the sale. Customers will make the purchase if you have LINKED, LEARNED and LEAD properly. LOCKING is a natural step that should be assumed from the moment the customer calls. 

  • 15. 

    What phone package do you need to bundle with internet to get a 3-Year Price Guarantee?

    • A.

      CenturyLink Home Phone Unlimited

    • B.

      CenturyLink Home Phone Plus

    • C.

      CenturyLink Home Phone

    • D.

      CenturyLink Home Phone Premium

    Correct Answer
    A. CenturyLink Home Phone Unlimited
    Explanation
    To get a 3-Year Price Guarantee, you need to bundle the internet with CenturyLink Home Phone Unlimited. This package offers unlimited home phone service and is the only option provided that includes the word "Unlimited" in its name, suggesting that it offers the necessary features and benefits for the 3-Year Price Guarantee.

    Rate this question:

  • 16. 

    Shipping and handling for the Modem/Router is $______ ?

    Correct Answer
    14.99
    Explanation
    The shipping and handling cost for the Modem/Router is $14.99.

    Rate this question:

  • 17. 

    You must complete the recap before you click 'Prepare Order'.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that it is necessary to complete the recap before clicking on "Prepare Order". Therefore, the correct answer is "True".

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  • 18. 

    If TPI completes an order for you,  where do you submit the information in Andana so you get paid?

    • A.

      Submission Screen

    • B.

      Exceptions Screen

    • C.

      TPI Screen

    • D.

      Order Screen

    Correct Answer
    B. Exceptions Screen
    Explanation
    In Andana, if TPI completes an order for you and you want to get paid, you need to submit the information in the Exceptions Screen. This screen is specifically designed to handle any exceptions or issues that may arise during the order fulfillment process. By submitting the necessary information in this screen, you ensure that the payment process is initiated and completed correctly.

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  • 19. 

    How much does @Ease Advanced out of promotion?

    • A.

      $9.99

    • B.

      $10.99

    • C.

      $14.99

    • D.

      $19.99

    Correct Answer
    C. $14.99
    Explanation
    The correct answer is $14.99. This means that the price of @Ease Advanced, when not on promotion, is $14.99.

    Rate this question:

  • 20. 

    When finalizing a TPI sale on CenturyLink what Order Status do you select?

    • A.

      Open

    • B.

      Scheduled

    • C.

      Confirmed

    • D.

      Paid

    Correct Answer
    C. Confirmed
    Explanation
    When finalizing a TPI sale on CenturyLink, the Order Status that should be selected is "Confirmed." This indicates that the sale has been verified and approved, and all necessary steps have been taken to ensure that the order will be processed and fulfilled. It signifies that the customer's purchase is confirmed and will proceed accordingly.

    Rate this question:

  • 21. 

    You should go to this PRISM website to look up channel line ups: _________________.

    Correct Answer
    www.seeprismtv.com
    WWW.SEEPRISMTV.COM
    seeprismtv.com
    seeprismtv.com
    SEEPRISMTV.COM
    SEEPRISMTV.COM
    Explanation
    The correct answer is any of the given options: www.seeprismtv.com, WWW.SEEPRISMTV.COM, seeprismtv.com, SEEPRISMTV.COM, seeprismtv.com, SEEPRISMTV.COM. These options are all valid because they provide the correct website address for accessing the PRISM channel line ups.

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  • 22. 

    Professional Tech Installation for PRISM services costs $___________. 

    Correct Answer
    FREE
    Free
    free
    0
    0.00
    Explanation
    The correct answer is FREE, Free, free, 0, 0.00. This indicates that the cost for professional tech installation of PRISM services is zero.

    Rate this question:

  • 23. 

    How do you connect to the Agent Answer Center?

    • A.

      Qwest OE Tool

    • B.

      Click on the link on Qwest or CenturyLink's Andana page

    • C.

      Go to www.agentanswers.com

    • D.

      Because of Clearlink's contract with Directv, we cannot go to Agent Answer Center.

    Correct Answer
    B. Click on the link on Qwest or CenturyLink's Andana page
    Explanation
    To connect to the Agent Answer Center, one should click on the link provided on Qwest or CenturyLink's Andana page. This implies that the Agent Answer Center is accessible through a specific link on these platforms, suggesting that Qwest and CenturyLink have a designated page or portal for accessing the Agent Answer Center.

    Rate this question:

  • 24. 

    A High Risk customer must pay a $________ deposit to get DIRECTV services. 

    Correct Answer
    300
    300.00
    Explanation
    The correct answer is 300 and 300.00. This suggests that a High Risk customer is required to pay a deposit of either $300 or $300.00 in order to obtain DIRECTV services. The inclusion of both options indicates that the deposit amount may be specified in either whole dollars or in decimal form.

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  • 25. 

    ARS stands for Advance Receiver Service

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    ARS stands for Automatic Repeat reQuest (ARQ) in the context of data communication and networking. It is a protocol used to ensure reliable delivery of data packets over a network. ARQ involves the retransmission of data packets that are either lost or corrupted during transmission. Therefore, the given statement that ARS stands for Advance Receiver Service is false.

    Rate this question:

  • 26. 

    What is required to get DIRECTV?

    • A.

      Credit score higher than 525

    • B.

      Customer commitment (2 Years)

    • C.

      Credit Card

    • D.

      Clear view of the Southeast Horizon

    • E.

      HD TVs

    • F.

      New, Residential Customer (2+ Years from DTV)

    • G.

      Checking Account

    Correct Answer(s)
    B. Customer commitment (2 Years)
    C. Credit Card
    D. Clear view of the Southeast Horizon
    F. New, Residential Customer (2+ Years from DTV)
    Explanation
    To get DIRECTV, several requirements must be met. Firstly, the customer must commit to a 2-year contract. Secondly, a credit card is needed for payment purposes. Additionally, a clear view of the Southeast Horizon is necessary to ensure proper signal reception. Lastly, the individual must be a new residential customer who has been with DTV for at least 2 years.

    Rate this question:

  • 27. 

    What is the lowest package a customer can get and still receive the NFL SUNDAY TICKET MAX for free for the first year?

    • A.

      Ultimate

    • B.

      Choice Extra

    • C.

      Choice

    • D.

      Basic

    Correct Answer
    C. Choice
    Explanation
    The lowest package a customer can get and still receive the NFL SUNDAY TICKET MAX for free for the first year is Choice.

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  • 28. 

    We should recommend the FOX SPORTS 1 Channel to customer's who are upset about not having the ______________.

    • A.

      Weather Channel

    • B.

      NFL SUNDAY TICKET

    • C.

      Red Zone

    • D.

      PAC 12 Netowork

    Correct Answer
    D. PAC 12 Netowork
    Explanation
    We should recommend the FOX SPORTS 1 Channel to customers who are upset about not having the PAC 12 Network because FOX SPORTS 1 often broadcasts PAC 12 games and events. By subscribing to FOX SPORTS 1, customers can still enjoy watching PAC 12 sports content and stay updated with their favorite teams and games.

    Rate this question:

  • 29. 

    Customers must pay $400.00 for the Stand Professional Installation.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because it states that customers must pay $400.00 for the Stand Professional Installation, which implies that it is a mandatory fee. However, it is possible that the Stand Professional Installation may be optional or that there are other payment options available. Therefore, the statement is not entirely accurate.

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  • 30. 

    How many shows can you record at once with the Genie?

    • A.

      2

    • B.

      3

    • C.

      4

    • D.

      5

    Correct Answer
    D. 5
    Explanation
    The Genie allows you to record up to 5 shows at once. This means that you can simultaneously record multiple shows and not miss out on any of your favorite programs. With the capability to record 5 shows at the same time, the Genie provides a convenient and flexible recording experience for users.

    Rate this question:

  • 31. 

    How many shows can you record at once with the HD DVR?

    • A.

      2

    • B.

      3

    • C.

      4

    • D.

      5

    Correct Answer
    A. 2
    Explanation
    The HD DVR allows you to record up to 2 shows at once.

    Rate this question:

  • 32. 

    How many hours of recording capacity does the Genie have?

    • A.

      80 HD/ 1000 SD

    • B.

      100 HD/ 900 SD

    • C.

      200 HD/ 800 SD

    • D.

      300 HD/ 700 SD

    Correct Answer
    C. 200 HD/ 800 SD
    Explanation
    The Genie has a recording capacity of 200 hours in HD and 800 hours in SD. This means that it can store up to 200 hours of high-definition content or 800 hours of standard-definition content.

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  • 33. 

    There is a $___________ Delivery & Handling Fee plus Tax, for the DIRECTV equipment. 

    Correct Answer
    19.99
    Explanation
    The given correct answer is 19.99. This is the amount of the Delivery & Handling Fee plus Tax for the DIRECTV equipment.

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  • 34. 

    The skill of LINK is ____________.

    Correct Answer
    Connecting
    CONNECTING
    connecting
    Explanation
    The skill of LINK is connecting. This is indicated by the three options provided, all of which are variations of the word "connecting". Therefore, the correct answer is connecting.

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  • 35. 

    The Behavior of LINK is to Be ____________.

    Correct Answer
    EXCITED
    excited
    Excited
    Explanation
    The correct answer is "excited". This is because the question is asking for the behavior of LINK, which implies that LINK is the subject and "excited" is describing its behavior. The use of capitalization in the answer options is irrelevant, as the question does not specify any specific formatting requirements.

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  • 36. 

    The Skill of LEARN is _________.

    Correct Answer
    Active Listening
    ACTIVE LISTENING
    active listening
    Explanation
    Active listening is the skill of fully focusing on, understanding, and responding to a speaker. It involves giving one's full attention to the speaker, avoiding distractions, and demonstrating empathy and understanding through verbal and non-verbal cues. Active listening is an important skill in effective communication as it helps build rapport, understanding, and trust between the speaker and the listener. It also allows for better comprehension and interpretation of the speaker's message, leading to more meaningful and productive conversations.

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  • 37. 

    The Behavior of LEARN is to Be ___________.

    Correct Answer
    Curious
    CURIOUS
    curious
    Explanation
    The behavior of LEARN is to be curious. Curiosity is an essential trait for learning as it drives individuals to seek knowledge, explore new ideas, and ask questions. Being curious allows one to engage actively in the learning process, be open-minded, and develop a deeper understanding of various subjects. It encourages critical thinking, creativity, and a desire for continuous growth and improvement.

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  • 38. 

    The Skill of LEAD is _____________.

    Correct Answer
    Momentum Building
    MOMENTUM BUILDING
    momentum building
    Explanation
    The skill of LEAD is momentum building. This skill involves the ability to create and sustain momentum within a team or organization. It requires inspiring and motivating others, setting clear goals, and providing support and resources to help achieve those goals. By effectively building momentum, a leader can drive progress, increase productivity, and achieve success.

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  • 39. 

    The Beahavior of LEAD is to Be ___________.

    Correct Answer
    Confident
    CONFIDENT
    confident
    Explanation
    The correct answer is "confident" because the word "behavior" refers to how someone acts or conducts themselves. Being confident means having a belief in oneself and displaying self-assurance, which can be reflected in one's behavior. The repeated use of the word in different cases (lowercase and uppercase) suggests that the answer is not case-sensitive and any form of the word "confident" would be considered correct.

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  • 40. 

    The Skill of LOCK is __________.

    Correct Answer
    Closing
    CLOSING
    closing
    Explanation
    The skill of LOCK is closing. This answer is correct because the question is asking for the skill associated with LOCK, and closing is a skill that is often associated with locks. Additionally, the answer options provided all relate to the word "closing" but differ in capitalization, indicating that the correct answer can be any variation of the word.

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  • 41. 

    The Behavior of LOCK is to Be __________.

    Correct Answer
    Assumptive
    ASSUMPTIVE
    assumptive
    Explanation
    The behavior of LOCK is to be assumptive, which means it assumes or takes for granted certain things without having concrete evidence or proof. This implies that LOCK behaves in a way that is based on assumptions rather than facts or certainty.

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  • 42. 

    Please fill answer below

    Correct Answer
    N/A
  • 43. 

    Which one do you like?

    • A.

      Option 1

    • B.

      Option 2

    • C.

      Option 3

    • D.

      Option 4

    Correct Answer
    A. Option 1
  • 44. 

    What is the minimum your RPC needs to be to graduate?

    Correct Answer
    50
    50.00
    $50
    $50.00
    fifty
    Fifty
    Explanation
    The minimum RPC (Residential Point Credit) needed to graduate is 50. This is indicated by the options 50, 50.00, $50, $50.00, fifty, and Fifty.

    Rate this question:

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 07, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 08, 2014
    Quiz Created by
    CLEARLINK
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