Spotcheck April Week 4 - Clsuter Tofi

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| By Rossjamero1974
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Quizzes Created: 1 | Total Attempts: 119
| Attempts: 119 | Questions: 19
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1. Multiple Choice. When will the 2 lines for $60 promo expire? 

Explanation

ANSWER: b. 7/6/2016 (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

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About This Quiz
Spotcheck April Week 4 - Clsuter Tofi - Quiz

This quiz evaluates knowledge on specific telecommunications promotions, eligibility, and service procedures as of April's last week.

Personalize your quiz and earn a certificate with your name on it!
2. True or False. Unused Caller Tunes credits roll over to next month. 

Explanation

ANSWER: False. (resource: https://www.metrocareagent.com/services/56706d3fc55ee8e800b830d7, FAQs, Question #5)

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3. Multiple Choice. What type of simcard would fit on a HTC Desire 626s phone? 

Explanation

ANSWER: c. Nano SIM (resouce: https://www.metrocareagent.com/#/devices/56157af08bd296ab7a59fa38, under phone Specifications)

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4. True or False. GSM30 is a grandfathered plan that has 2GB of highspeed data whereas the GSM130 plan is a current plan MPCS offeres with 1 Gb of highspeed data. 

Explanation

ANSWER: True. (resource: https://www.metrocareagent.com/#/plans/562692e2350cc8e9000f4f13)

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5. Multiple Choice. All features listed below are Featured Add-on Services on a 2 for $60 promo plan, except for? 

Explanation

ANSWER: c. $1 Call Detail. (resource: https://www.metrocareagent.com/#/announcements/571e2cc57d1aacfb002489a7)

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6. True or False. Using the Unlimited Directory Assistance feature, Customers will also be getting a text message of the requested number after the 411 rep has verbally provided it to them.  

Explanation

ANSWER: True. This is a more convenient way for the customer so they don’t need to write down the number (resource: https://www.metrocareagent.com/services/5626abbf350cc8e9000f5352)

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7. Multiple Choice. Checking on call assist PAGE: Make an equipment change, what does it state on step 7? 

Explanation

ANSWER: d. Ask if phn to activate is new or used. (resource: https://www.metrocareagent.com/#/call_assist/56708d954c77a74d38fd8c4)

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8. True or False. ZTE Aspect is compatible with the Metro 411 feature. 

Explanation

ANSWER: False. (resource: https://www.metrocareagent.com/#/services/561569248bd296ab7a59fa26, check on incompatible phone list)

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9. Multiple Choice. Which of this options is not available through MyAccount? 

Explanation

ANSWER: d. Print their previous billing statements with their address on it. (resource: https://www.metrocareagent.com/#/services/567040918122c9f5d2b0fe67)

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10. True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party's name or location. 

Explanation

ANSWER: True. (resource: https://www.metrocareagent.com/services/566f5865985579b6d02a5899)

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11. True or False. Samsung Galaxy S6 has a built in unlock app. There is no need for customers with this type of phone to call Customer Service to have their phones unlocked to another network. 

Explanation

ANSWER:False. (resource: https://www.metrocareagent.com/#/services/568e8fb097a124ec007fa205, check on incompatible phone list)

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12. True or False. A line with INS is cancelled out. Customer calls in to resume the service for that line with the same phone. As per our new INS rules, we can reactivate the line and keep INS. 

Explanation

ANSWER: False. As per the new INS rule, we can only have it added on new phones not for react. (resource: https://www.metrocareagent.com/#/services/5615812ebaa1d6cb20361c2d)

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13. True or False. 2 lines for $60 promo plan is only offered at a MPCS store. 

Explanation

ANSWER: False. (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

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14. True or False. In filing an INS claim, once processed, customer will receive a brandnew phone from Asurion. 

Explanation

ANSWER: False. It’ll be like new but not brandnew. (resource: http://www.phoneclaim.com/metropcs/faq#quest5)

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15. True or False. Customer calls in asking for the Price of Samsung galaxt s7 (or any type of phone / accessories), us Customer Service can provide the retail value that shows in www.metropcs.com. 

Explanation

ANSWER: False. We are not to quote any amount seen on website. Instead we redirect the customer to metropcs.com itself or stores. Reason: Prices online doesn not yet inlcude taxes (which differs per state and location) as well as shipping fees if applicable.

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16. True or False. Customers would be able to call and text from United States (including Puerto Rico) to Ecuador without adding any International Calling feature. 

Explanation

ANSWER: True. Service would be for free as the country recovers from a devastating earthquake.

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17. Multiple Choice. What are the 2 new adjustment codes added on ASAP as  of 04/14/2016? 

Explanation

ANSWER: c. MGRADJ and PHPDUP. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d, Executive Summary Discussion 04/18)

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18. True or False. T-mobile customers are ineligble to get the SWTCH30F (6GB) price plan. 

Explanation

ANSWER. True (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

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19. True or False. The Q1 Family Plan Offer (PFAM2L-5L) has been extended until further notice. When customers or dealers call regarding it, be sure to fulfill the customer's request. 

Explanation

ANSWER: True. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d, 04/18 Executive Summary Discussion)

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Multiple Choice. When will the 2 lines for $60 promo expire? 
True or False. Unused Caller Tunes credits roll over to next...
Multiple Choice. What type of simcard would fit on a HTC Desire 626s...
True or False. GSM30 is a grandfathered plan that has 2GB of highspeed...
Multiple Choice. All features listed below are Featured Add-on...
True or False. Using the Unlimited Directory Assistance feature,...
Multiple Choice. Checking on call assist PAGE: Make an equipment...
True or False. ZTE Aspect is compatible with the Metro 411...
Multiple Choice. Which of this options is not available through...
True or False. Caller ID only displays the number of the calling...
True or False. Samsung Galaxy S6 has a built in unlock app. There is...
True or False. A line with INS is cancelled out. Customer calls in to...
True or False. 2 lines for $60 promo plan is only offered at a MPCS...
True or False. In filing an INS claim, once processed, customer will...
True or False. Customer calls in asking for the Price of Samsung...
True or False. Customers would be able to call and text from United...
Multiple Choice. What are the 2 new adjustment codes added on ASAP...
True or False. T-mobile customers are ineligble to get the SWTCH30F...
True or False. The Q1 Family Plan Offer (PFAM2L-5L) has been extended...
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