Spotcheck April Week 4 - Clsuter Tofi

19 Questions | Total Attempts: 117

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Spotcheck April Week 4 - Clsuter Tofi

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Questions and Answers
  • 1. 
    Multiple Choice. When will the 2 lines for $60 promo expire? 
    • A. 

      6/6/2016

    • B. 

      7/6/2016

    • C. 

      6/25/2016

    • D. 

      7/25/2016

  • 2. 
    True or False. 2 lines for $60 promo plan is only offered at a MPCS store. 
    • A. 

      True

    • B. 

      False

  • 3. 
    True or False. T-mobile customers are ineligble to get the SWTCH30F (6GB) price plan. 
    • A. 

      True

    • B. 

      False

  • 4. 
    True or False. In filing an INS claim, once processed, customer will receive a brandnew phone from Asurion. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Multiple Choice. All features listed below are Featured Add-on Services on a 2 for $60 promo plan, except for? 
    • A. 

      $5 Mexico and Canada Unlimited

    • B. 

      $5 Value Bundle

    • C. 

      $1 Call Detail

    • D. 

      $2 Name ID

  • 6. 
    True or False. A line with INS is cancelled out. Customer calls in to resume the service for that line with the same phone. As per our new INS rules, we can reactivate the line and keep INS. 
    • A. 

      True

    • B. 

      False

  • 7. 
    Multiple Choice. Which of this options is not available through MyAccount? 
    • A. 

      Check data usage and order history

    • B. 

      Save addresses and preferences

    • C. 

      Securely save payment method and info to make checkout faster

    • D. 

      Print their previous billing statements with their address on it.

  • 8. 
    True or False. Using the Unlimited Directory Assistance feature, Customers will also be getting a text message of the requested number after the 411 rep has verbally provided it to them.  
    • A. 

      True

    • B. 

      False

  • 9. 
    True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location. 
    • A. 

      True

    • B. 

      False

  • 10. 
    True or False. Unused Caller Tunes credits roll over to next month. 
    • A. 

      True

    • B. 

      False

  • 11. 
    True or False. Customers would be able to call and text from United States (including Puerto Rico) to Ecuador without adding any International Calling feature. 
    • A. 

      True

    • B. 

      False

  • 12. 
    Multiple Choice. What are the 2 new adjustment codes added on ASAP as  of 04/14/2016? 
    • A. 

      NYPHP and PHPDUP

    • B. 

      NYINS and MGRADJ

    • C. 

      MGRADJ and PHPDUP

    • D. 

      NYPHP2 and MGRADJ

  • 13. 
    True or False. Customer calls in asking for the Price of Samsung galaxt s7 (or any type of phone / accessories), us Customer Service can provide the retail value that shows in www.metropcs.com
    • A. 

      True

    • B. 

      False

  • 14. 
    Multiple Choice. What type of simcard would fit on a HTC Desire 626s phone? 
    • A. 

      Micro SIM

    • B. 

      Regular/Standard SIM

    • C. 

      Nano SIM

    • D. 

      Both Micro or Nano would do

  • 15. 
    Multiple Choice. Checking on call assist PAGE: Make an equipment change, what does it state on step 7? 
    • A. 

      Ask if the customer would keep the same SIM.

    • B. 

      Ask if customer calling from the phone to activate or the old phn.

    • C. 

      Help customer locate IMEI/SIM

    • D. 

      Ask if phn to activate is new or used.

  • 16. 
    True or False. Samsung Galaxy S6 has a built in unlock app. There is no need for customers with this type of phone to call Customer Service to have their phones unlocked to another network. 
    • A. 

      True

    • B. 

      False

  • 17. 
    True or False. ZTE Aspect is compatible with the Metro 411 feature. 
    • A. 

      True

    • B. 

      False

  • 18. 
    True or False. The Q1 Family Plan Offer (PFAM2L-5L) has been extended until further notice. When customers or dealers call regarding it, be sure to fulfill the customer’s request. 
    • A. 

      True

    • B. 

      False

  • 19. 
    True or False. GSM30 is a grandfathered plan that has 2GB of highspeed data whereas the GSM130 plan is a current plan MPCS offeres with 1 Gb of highspeed data. 
    • A. 

      True

    • B. 

      False

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