Spotcheck April Week 4 - Clsuter Tofi

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| Written by Rossjamero1974
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Rossjamero1974
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Total Contribution - 1 | Total attempts - 119
Questions: 19 | Attempts: 119
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Spotcheck April Week 4 - Clsuter Tofi - Quiz

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Questions and Answers
  • 1. 

    Multiple Choice. When will the 2 lines for $60 promo expire? 

    • A. 

      6/6/2016

    • B. 

      7/6/2016

    • C. 

      6/25/2016

    • D. 

      7/25/2016

    Correct Answer
    B. 7/6/2016
    Explanation
    ANSWER: b. 7/6/2016 (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

    Rate this question:

  • 2. 

    True or False. 2 lines for $60 promo plan is only offered at a MPCS store. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    ANSWER: False. (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

    Rate this question:

  • 3. 

    True or False. T-mobile customers are ineligble to get the SWTCH30F (6GB) price plan. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    ANSWER. True (resource: https://mpowerdev.s3.amazonaws.com/1461364924416.2LinesFor60_FAQs.pdf)

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  • 4. 

    True or False. In filing an INS claim, once processed, customer will receive a brandnew phone from Asurion. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    ANSWER: False. It’ll be like new but not brandnew. (resource: http://www.phoneclaim.com/metropcs/faq#quest5)

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  • 5. 

    Multiple Choice. All features listed below are Featured Add-on Services on a 2 for $60 promo plan, except for? 

    • A. 

      $5 Mexico and Canada Unlimited

    • B. 

      $5 Value Bundle

    • C. 

      $1 Call Detail

    • D. 

      $2 Name ID

    Correct Answer
    C. $1 Call Detail
    Explanation
    ANSWER: c. $1 Call Detail. (resource: https://www.metrocareagent.com/#/announcements/571e2cc57d1aacfb002489a7)

    Rate this question:

  • 6. 

    True or False. A line with INS is cancelled out. Customer calls in to resume the service for that line with the same phone. As per our new INS rules, we can reactivate the line and keep INS. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    ANSWER: False. As per the new INS rule, we can only have it added on new phones not for react. (resource: https://www.metrocareagent.com/#/services/5615812ebaa1d6cb20361c2d)

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  • 7. 

    Multiple Choice. Which of this options is not available through MyAccount? 

    • A. 

      Check data usage and order history

    • B. 

      Save addresses and preferences

    • C. 

      Securely save payment method and info to make checkout faster

    • D. 

      Print their previous billing statements with their address on it.

    Correct Answer
    D. Print their previous billing statements with their address on it.
    Explanation
    ANSWER: d. Print their previous billing statements with their address on it. (resource: https://www.metrocareagent.com/#/services/567040918122c9f5d2b0fe67)

    Rate this question:

  • 8. 

    True or False. Using the Unlimited Directory Assistance feature, Customers will also be getting a text message of the requested number after the 411 rep has verbally provided it to them.  

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. This is a more convenient way for the customer so they don’t need to write down the number (resource: https://www.metrocareagent.com/services/5626abbf350cc8e9000f5352)

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  • 9. 

    True or False. Caller ID only displays the number of the calling party. Screen-it is a caller name service that provides either the calling party’s name or location. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. (resource: https://www.metrocareagent.com/services/566f5865985579b6d02a5899)

    Rate this question:

  • 10. 

    True or False. Unused Caller Tunes credits roll over to next month. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    ANSWER: False. (resource: https://www.metrocareagent.com/services/56706d3fc55ee8e800b830d7, FAQs, Question #5)

    Rate this question:

  • 11. 

    True or False. Customers would be able to call and text from United States (including Puerto Rico) to Ecuador without adding any International Calling feature. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. Service would be for free as the country recovers from a devastating earthquake.

    Rate this question:

  • 12. 

    Multiple Choice. What are the 2 new adjustment codes added on ASAP as  of 04/14/2016? 

    • A. 

      NYPHP and PHPDUP

    • B. 

      NYINS and MGRADJ

    • C. 

      MGRADJ and PHPDUP

    • D. 

      NYPHP2 and MGRADJ

    Correct Answer
    C. MGRADJ and PHPDUP
    Explanation
    ANSWER: c. MGRADJ and PHPDUP. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d, Executive Summary Discussion 04/18)

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  • 13. 

    True or False. Customer calls in asking for the Price of Samsung galaxt s7 (or any type of phone / accessories), us Customer Service can provide the retail value that shows in www.metropcs.com. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    ANSWER: False. We are not to quote any amount seen on website. Instead we redirect the customer to metropcs.com itself or stores. Reason: Prices online doesn not yet inlcude taxes (which differs per state and location) as well as shipping fees if applicable.

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  • 14. 

    Multiple Choice. What type of simcard would fit on a HTC Desire 626s phone? 

    • A. 

      Micro SIM

    • B. 

      Regular/Standard SIM

    • C. 

      Nano SIM

    • D. 

      Both Micro or Nano would do

    Correct Answer
    C. Nano SIM
    Explanation
    ANSWER: c. Nano SIM (resouce: https://www.metrocareagent.com/#/devices/56157af08bd296ab7a59fa38, under phone Specifications)

    Rate this question:

  • 15. 

    Multiple Choice. Checking on call assist PAGE: Make an equipment change, what does it state on step 7? 

    • A. 

      Ask if the customer would keep the same SIM.

    • B. 

      Ask if customer calling from the phone to activate or the old phn.

    • C. 

      Help customer locate IMEI/SIM

    • D. 

      Ask if phn to activate is new or used.

    Correct Answer
    D. Ask if phn to activate is new or used.
    Explanation
    ANSWER: d. Ask if phn to activate is new or used. (resource: https://www.metrocareagent.com/#/call_assist/56708d954c77a74d38fd8c4)

    Rate this question:

  • 16. 

    True or False. Samsung Galaxy S6 has a built in unlock app. There is no need for customers with this type of phone to call Customer Service to have their phones unlocked to another network. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    ANSWER:False. (resource: https://www.metrocareagent.com/#/services/568e8fb097a124ec007fa205, check on incompatible phone list)

    Rate this question:

  • 17. 

    True or False. ZTE Aspect is compatible with the Metro 411 feature. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    B. False
    Explanation
    ANSWER: False. (resource: https://www.metrocareagent.com/#/services/561569248bd296ab7a59fa26, check on incompatible phone list)

    Rate this question:

  • 18. 

    True or False. The Q1 Family Plan Offer (PFAM2L-5L) has been extended until further notice. When customers or dealers call regarding it, be sure to fulfill the customer’s request. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d, 04/18 Executive Summary Discussion)

    Rate this question:

  • 19. 

    True or False. GSM30 is a grandfathered plan that has 2GB of highspeed data whereas the GSM130 plan is a current plan MPCS offeres with 1 Gb of highspeed data. 

    • A. 

      True

    • B. 

      False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. (resource: https://www.metrocareagent.com/#/plans/562692e2350cc8e9000f4f13)

    Rate this question:

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