Spotcheck Week 4

12 Questions | By Dbqcubacub | Last updated: Apr 13, 2016 | Total Attempts: 121

Questions

Settings

This is for Cluster Tofi

Questions and Answers

1.

Agent Domain ID
2.

AVP Domain ID
3.

True or False. We can manually setup APN on iPhones that has iOS 9 and up.
- A.
  
  True
- B.
  
  False
4.

The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.
- A.
  
  True
- B.
  
  False
5.

How long would it take for mailed-in payments to post?
- A.
  
  8-10 business days
- B.
  
  8-10 days
- C.
  
  7-10 business days
- D.
  
  7-10 days
6.

Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?
- A.
  
  2-24 hours
- B.
  
  3-5 business days
- C.
  
  30 minutes
- D.
  
  Up to 48 hours
7.

True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.
- A.
  
  True
- B.
  
  False
8.

Multiple Choice. What is step 4 in disabling Metrozone app?
- A.
  
  Select "Disabling MetroZONE”
- B.
  
  Click "I'm Sure" button to confirm user wants to disable the app
- C.
  
  Select Info/Support
- D.
  
  Click "I'm Sure" button to confirm user wants to disable the app
9.

True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn’t need to meet the “90 days” requirement of being active. Phone can be unlocked anytime upon purchase.
- A.
  
  True
- B.
  
  False
10.

Multiple Choice. Where can we track status for phone rebates?
- A.
  
  Go to www.metropcs.com > track order > enter rebate number
- B.
  
  We don’t have any tool to track phone rebates. Send customer directly to a store.
- C.
  
  Go to www.metropcs.com > Rebate center > track your rebate
- D.
  
  Go to www.metropcs.com > Contact Us > track your rebate
11.

Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold?
- A.
  
  All markets have it available
- B.
  
  New York and South Florida
- C.
  
  Las Vegas
- D.
  
  Dallas
12.

True or False. Samsung Galaxy S7 has a non-removable battery.
- A.
  
  True
- B.
  
  False

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