Spotcheck Week 4

12 Questions | Total Attempts: 121

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Product Quizzes & Trivia

This is for Cluster Tofi


Questions and Answers
  • 1. 
    Agent Domain ID
  • 2. 
    AVP Domain ID
  • 3. 
    True or False. We can manually setup APN on iPhones that has iOS 9 and up. 
    • A. 

      True

    • B. 

      False

  • 4. 
    The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.
    • A. 

      True

    • B. 

      False

  • 5. 
    How long would it take for mailed-in payments to post? 
    • A. 

      8-10 business days

    • B. 

      8-10 days

    • C. 

      7-10 business days

    • D. 

      7-10 days

  • 6. 
    Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?
    • A. 

      2-24 hours

    • B. 

      3-5 business days

    • C. 

      30 minutes

    • D. 

      Up to 48 hours

  • 7. 
    True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.
    • A. 

      True

    • B. 

      False

  • 8. 
    Multiple Choice. What is step 4 in disabling Metrozone app? 
    • A. 

      Select "Disabling MetroZONE”

    • B. 

      Click "I'm Sure" button to confirm user wants to disable the app

    • C. 

      Select Info/Support

    • D. 

      Click "I'm Sure" button to confirm user wants to disable the app

  • 9. 
    True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn’t need to meet the “90 days” requirement of being active. Phone can be unlocked anytime upon purchase. 
    • A. 

      True

    • B. 

      False

  • 10. 
    Multiple Choice. Where can we track status for phone rebates? 
    • A. 

      Go to www.metropcs.com > track order > enter rebate number

    • B. 

      We don’t have any tool to track phone rebates. Send customer directly to a store.

    • C. 

      Go to www.metropcs.com > Rebate center > track your rebate

    • D. 

      Go to www.metropcs.com > Contact Us > track your rebate

  • 11. 
    Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold? 
    • A. 

      All markets have it available

    • B. 

      New York and South Florida

    • C. 

      Las Vegas

    • D. 

      Dallas

  • 12. 
    True or False. Samsung Galaxy S7 has a non-removable battery. 
    • A. 

      True

    • B. 

      False