Spotcheck Week 4

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| By Dbqcubacub
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Dbqcubacub
Community Contributor
Quizzes Created: 1 | Total Attempts: 125
| Attempts: 125
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  • 1/12 Questions

    The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.

    • True
    • False
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About This Quiz

SPOTCHECK WEEK 4 assesses knowledge on telecommunications processes such as APN settings on iPhones, offer durations, payment posting times, porting landline numbers, and managing mobile applications. It evaluates understanding critical for efficient telecommunications management.

Telecommunications Quizzes & Trivia

Quiz Preview

  • 2. 

    Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?

    • 2-24 hours

    • 3-5 business days

    • 30 minutes

    • Up to 48 hours

    Correct Answer
    A. 3-5 business days
    Explanation
    ANSWER: 3-5 business days (resource: CS Call Flow Survey or Metroupdates Link)

    Rate this question:

  • 3. 

    Multiple Choice. What is step 4 in disabling Metrozone app? 

    • Select "Disabling MetroZONE”

    • Click "I'm Sure" button to confirm user wants to disable the app

    • Select Info/Support

    • Click "I'm Sure" button to confirm user wants to disable the app

    Correct Answer
    A. Select "Disabling MetroZONE”
    Explanation
    ANSWER: A. Select "Disabling MetroZONE” (resource: https://www.metrocareagent.com/#/services/5671ccb3cac50bea00e5a85f)

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  • 4. 

    Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold? 

    • All markets have it available

    • New York and South Florida

    • Las Vegas

    • Dallas

    Correct Answer
    A. Dallas
    Explanation
    ANSWER: d. Dallas

    Rate this question:

  • 5. 

    True or False. Samsung Galaxy S7 has a non-removable battery. 

    • True

    • False

    Correct Answer
    A. True
    Explanation
    ANSWER: True. (resource: https://www.metrocareagent.com/#/devices/56b27cf21f9583bad6e1290e)

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  • 6. 

    True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn’t need to meet the “90 days” requirement of being active. Phone can be unlocked anytime upon purchase. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. Still phn needs to be active for 90 days before it can be unlocked. (resource: https://www.metrocareagent.com/#/services/568e8fb097a124ec007fa205)

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  • 7. 

    Multiple Choice. Where can we track status for phone rebates? 

    • Go to www.metropcs.com > track order > enter rebate number

    • We don’t have any tool to track phone rebates. Send customer directly to a store.

    • Go to www.metropcs.com > Rebate center > track your rebate

    • Go to www.metropcs.com > Contact Us > track your rebate

    Correct Answer
    A. Go to www.metropcs.com > Rebate center > track your rebate
    Explanation
    ANSWER:c. Go to www.metropcs.com > Rebate center > track your rebate . (resource: https://www.metropcs.com/track-rebate.html)

    Rate this question:

  • 8. 

    How long would it take for mailed-in payments to post? 

    • 8-10 business days

    • 8-10 days

    • 7-10 business days

    • 7-10 days

    Correct Answer
    A. 7-10 business days
    Explanation
    ANSWER: 7-10 business days (resource: https://www.surveymonkey.com/r/MPCS-BP, can also be found on Mcare and Jive )

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  • 9. 

    True or False. We can manually setup APN on iPhones that has iOS 9 and up. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d)

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  • 10. 

    True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    ANSWER: False. It would only reset if we reset vm pin or there is a network device refresh that happened. VM pin remains the same after changing mdn. (resource: Metroupdates)

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  • 11. 

    Agent Domain ID

  • 12. 

    AVP Domain ID

Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 22, 2016
    Quiz Created by
    Dbqcubacub
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