Spotcheck Week 4
12 Questions
| Total Attempts: 121
This is for Cluster Tofi
Questions and Answers
- 1.Agent Domain ID
- 2.AVP Domain ID
- 3.True or False. We can manually setup APN on iPhones that has iOS 9 and up.
- A.
True
- B.
False
- 4.The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.
- A.
True
- B.
False
- 5.How long would it take for mailed-in payments to post?
- A.
8-10 business days
- B.
8-10 days
- C.
7-10 business days
- D.
7-10 days
- 6.Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?
- A.
2-24 hours
- B.
3-5 business days
- C.
30 minutes
- D.
Up to 48 hours
- 7.True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.
- A.
True
- B.
False
- 8.Multiple Choice. What is step 4 in disabling Metrozone app?
- A.
Select "Disabling MetroZONE”
- B.
Click "I'm Sure" button to confirm user wants to disable the app
- C.
Select Info/Support
- D.
Click "I'm Sure" button to confirm user wants to disable the app
- 9.True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn’t need to meet the “90 days” requirement of being active. Phone can be unlocked anytime upon purchase.
- A.
True
- B.
False
- 10.Multiple Choice. Where can we track status for phone rebates?
- A.
Go to www.metropcs.com > track order > enter rebate number
- B.
We don’t have any tool to track phone rebates. Send customer directly to a store.
- C.
Go to www.metropcs.com > Rebate center > track your rebate
- D.
Go to www.metropcs.com > Contact Us > track your rebate
- 11.Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold?
- A.
All markets have it available
- B.
New York and South Florida
- C.
Las Vegas
- D.
Dallas
- 12.True or False. Samsung Galaxy S7 has a non-removable battery.
- A.
True
- B.
False
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