Spotcheck Week 4

12 Questions | By Dbqcubacub | Updated: Mar 20, 2022 | Attempts: 123

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This is for Cluster Tofi

Questions and Answers

1.

Agent Domain ID
2.

AVP Domain ID
3.

True or False. We can manually setup APN on iPhones that has iOS 9 and up.
- A.
  
  True
- B.
  
  False
4.

The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.
- A.
  
  True
- B.
  
  False
5.

How long would it take for mailed-in payments to post?
- A.
  
  8-10 business days
- B.
  
  8-10 days
- C.
  
  7-10 business days
- D.
  
  7-10 days
6.

Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?
- A.
  
  2-24 hours
- B.
  
  3-5 business days
- C.
  
  30 minutes
- D.
  
  Up to 48 hours
7.

True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.
- A.
  
  True
- B.
  
  False
8.

Multiple Choice. What is step 4 in disabling Metrozone app?
- A.
  
  Select "Disabling MetroZONE”
- B.
  
  Click "I'm Sure" button to confirm user wants to disable the app
- C.
  
  Select Info/Support
- D.
  
  Click "I'm Sure" button to confirm user wants to disable the app
9.

True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn’t need to meet the “90 days” requirement of being active. Phone can be unlocked anytime upon purchase.
- A.
  
  True
- B.
  
  False
10.

Multiple Choice. Where can we track status for phone rebates?
- A.
  
  Go to www.metropcs.com > track order > enter rebate number
- B.
  
  We don’t have any tool to track phone rebates. Send customer directly to a store.
- C.
  
  Go to www.metropcs.com > Rebate center > track your rebate
- D.
  
  Go to www.metropcs.com > Contact Us > track your rebate
11.

Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold?
- A.
  
  All markets have it available
- B.
  
  New York and South Florida
- C.
  
  Las Vegas
- D.
  
  Dallas
12.

True or False. Samsung Galaxy S7 has a non-removable battery.
- A.
  
  True
- B.
  
  False