SPOTCHECK WEEK 4

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| By Dbqcubacub

Dbqcubacub

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Quizzes Created: 1 | Total Attempts: 125

| Attempts: 125

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1/12 Questions

Agent Domain ID

About This Quiz

SPOTCHECK WEEK 4 assesses knowledge on telecommunications processes such as APN settings on iPhones, offer durations, payment posting times, porting landline numbers, and managing mobile applications. It evaluates understanding critical for efficient telecommunications management.

2.

AVP Domain ID
3.

True or False. We can manually setup APN on iPhones that has iOS 9 and up.
- True
- False
Correct Answer

A. False

Explanation

ANSWER: False. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d)

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4.

The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.
- True
- False
Correct Answer

A. False

Explanation

ANSWER: False. Extended until 04/13 ( resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d)

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5.

How long would it take for mailed-in payments to post?
- 8-10 business days
- 8-10 days
- 7-10 business days
- 7-10 days
Correct Answer

A. 7-10 business days

Explanation

ANSWER: 7-10 business days (resource: https://www.surveymonkey.com/r/MPCS-BP, can also be found on Mcare and Jive )

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6.

Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?
- 2-24 hours
- 3-5 business days
- 30 minutes
- Up to 48 hours
Correct Answer

A. 3-5 business days

Explanation

ANSWER: 3-5 business days (resource: CS Call Flow Survey or Metroupdates Link)

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7.

True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.
- True
- False
Correct Answer

A. False

Explanation

ANSWER: False. It would only reset if we reset vm pin or there is a network device refresh that happened. VM pin remains the same after changing mdn. (resource: Metroupdates)

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8.

Multiple Choice. What is step 4 in disabling Metrozone app?
- Select "Disabling MetroZONE”
- Click "I'm Sure" button to confirm user wants to disable the app
- Select Info/Support
- Click "I'm Sure" button to confirm user wants to disable the app
Correct Answer

A. Select "Disabling MetroZONE”

Explanation

ANSWER: A. Select "Disabling MetroZONE” (resource: https://www.metrocareagent.com/#/services/5671ccb3cac50bea00e5a85f)

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9.

True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn’t need to meet the “90 days” requirement of being active. Phone can be unlocked anytime upon purchase.
- True
- False
Correct Answer

A. False

Explanation

ANSWER: False. Still phn needs to be active for 90 days before it can be unlocked. (resource: https://www.metrocareagent.com/#/services/568e8fb097a124ec007fa205)

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10.

Multiple Choice. Where can we track status for phone rebates?
- Go to www.metropcs.com > track order > enter rebate number
- We don’t have any tool to track phone rebates. Send customer directly to a store.
- Go to www.metropcs.com > Rebate center > track your rebate
- Go to www.metropcs.com > Contact Us > track your rebate
Correct Answer

A. Go to www.metropcs.com > Rebate center > track your rebate

Explanation

ANSWER:c. Go to www.metropcs.com > Rebate center > track your rebate . (resource: https://www.metropcs.com/track-rebate.html)

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11.

Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold?
- All markets have it available
- New York and South Florida
- Las Vegas
- Dallas
Correct Answer

A. Dallas

Explanation

ANSWER: d. Dallas

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12.

True or False. Samsung Galaxy S7 has a non-removable battery.
- True
- False
Correct Answer

A. True

Explanation

ANSWER: True. (resource: https://www.metrocareagent.com/#/devices/56b27cf21f9583bad6e1290e)

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Quiz Review Timeline (Updated): Mar 20, 2023 +

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Current Version
Mar 20, 2023

Quiz Edited by
ProProfs Editorial Team
Mar 22, 2016

Quiz Created by
Dbqcubacub

Spotcheck Week 4

Agent Domain ID

Quiz Preview

AVP Domain ID

True or False. We can manually setup APN on iPhones that has iOS 9 and up.

The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.

How long would it take for mailed-in payments to post?

Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?

True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.

Multiple Choice. What is step 4 in disabling Metrozone app?

True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn’t need to meet the “90 days” requirement of being active. Phone can be unlocked anytime upon purchase.

Multiple Choice. Where can we track status for phone rebates?

Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold?

True or False. Samsung Galaxy S7 has a non-removable battery.