Spotcheck Week 4

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| By Dbqcubacub
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Dbqcubacub
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Quizzes Created: 1 | Total Attempts: 125
| Attempts: 125 | Questions: 10
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1. The $25 Talk & Text, The Port-In and The Family Plan offers have been extended through 5/13.

Explanation

ANSWER: False. Extended until 04/13 ( resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d)

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About This Quiz
Telecommunications Quizzes & Trivia

SPOTCHECK WEEK 4 assesses knowledge on telecommunications processes such as APN settings on iPhones, offer durations, payment posting times, porting landline numbers, and managing mobile applications. It evaluates... see moreunderstanding critical for efficient telecommunications management. see less

2. Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB Gold? 

Explanation

ANSWER: d. Dallas

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3. True or False. Samsung Galaxy S7 has a non-removable battery. 

Explanation

ANSWER: True. (resource: https://www.metrocareagent.com/#/devices/56b27cf21f9583bad6e1290e)

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4. Multiple Choice. How long would it take for the port to be completed if a customer ported in a landline number?

Explanation

ANSWER: 3-5 business days (resource: CS Call Flow Survey or Metroupdates Link)

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5. Multiple Choice. What is step 4 in disabling Metrozone app? 

Explanation

ANSWER: A. Select "Disabling MetroZONE” (resource: https://www.metrocareagent.com/#/services/5671ccb3cac50bea00e5a85f)

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6. True or False. Sim unlock app that are pre-installed on some MetroPCS phones doesn't need to meet the "90 days" requirement of being active. Phone can be unlocked anytime upon purchase. 

Explanation

ANSWER: False. Still phn needs to be active for 90 days before it can be unlocked. (resource: https://www.metrocareagent.com/#/services/568e8fb097a124ec007fa205)

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7. Multiple Choice. Where can we track status for phone rebates? 

Explanation

ANSWER:c. Go to www.metropcs.com > Rebate center > track your rebate . (resource: https://www.metropcs.com/track-rebate.html)

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8. How long would it take for mailed-in payments to post? 

Explanation

ANSWER: 7-10 business days (resource: https://www.surveymonkey.com/r/MPCS-BP, can also be found on Mcare and Jive )

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9. True or False. We can manually setup APN on iPhones that has iOS 9 and up. 

Explanation

ANSWER: False. (resource: https://www.surveymonkey.com/r/Updates_iQorUseOnly?sm=sNiCSM0tNbS2EB9G5WWOl7YJ86zmTkbrAKFhQbvrd30%3d)

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10. True or False. Once we change mdn, the vm password would reset to the last 4 digits of the new mdn.

Explanation

ANSWER: False. It would only reset if we reset vm pin or there is a network device refresh that happened. VM pin remains the same after changing mdn. (resource: Metroupdates)

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  • Mar 20, 2023
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The $25 Talk & Text, The Port-In and The Family Plan offers have...
Multiple Choice. In which market/s do we offer the MPCS Iphone5s 16GB...
True or False. Samsung Galaxy S7 has a non-removable battery. 
Multiple Choice. How long would it take for the port to be completed...
Multiple Choice. What is step 4 in disabling Metrozone app? 
True or False. Sim unlock app that are pre-installed on some MetroPCS...
Multiple Choice. Where can we track status for phone rebates? 
How long would it take for mailed-in payments to post? 
True or False. We can manually setup APN on iPhones that has iOS 9 and...
True or False. Once we change mdn, the vm password would reset to the...
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