Operations Management - Qp6

15 Questions | Total Attempts: 111

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Management Quizzes & Trivia

Questions and Answers
  • 1. 
    Quantity = S + E + e
    • A. 

      True

    • B. 

      False

  • 2. 
    Both `E' and `e' are influenced by price.
    • A. 

      True

    • B. 

      False

  • 3. 
    The Kano model can be thought of in much the same way as Maslow's hierarchy of needs.
    • A. 

      True

    • B. 

      False

  • 4. 
    Kano maintains that the PDCA (plan, do, check, act) cycle is a universal improvement methodology.
    • A. 

      True

    • B. 

      False

  • 5. 
    Quality costs can be classified into:  (Select two)
    • A. 

      Failure costs

    • B. 

      Appraisal costs

    • C. 

      Purposeful costs

  • 6. 
    TQM stands for:
    • A. 

      Time quality management

    • B. 

      Total quantity management

    • C. 

      Time quantity management

    • D. 

      Total quality management

  • 7. 
    The International Standard 8000 is now the world standard code of practice for quality assurance systems.
    • A. 

      True

    • B. 

      False

  • 8. 
    Pareto analysis is known by several names including ABC analysis and the 80/20 rule.
    • A. 

      True

    • B. 

      False

  • 9. 
    A special form of histogram, with similarities to the flip-chart procedure, is the measles chart.
    • A. 

      True

    • B. 

      False

  • 10. 
    Statistical process control (SPC) aims at achieving good quality during manufacture through detection rather than prevention.
    • A. 

      True

    • B. 

      False

  • 11. 
    Process capability refers to the match between the location of the upper and lower process control limits (UCL and LCL) and the specification limits USL and LSL (also known as tolerance limits UTL and LTL).
    • A. 

      True

    • B. 

      False

  • 12. 
    Cost of quality (CoQ) aims at the financial quantification of all activities involved in the prevention and rectification of defects.
    • A. 

      True

    • B. 

      False

  • 13. 
    Quantity function deployment (QFD) is a tool used to aid the product design and development process.
    • A. 

      True

    • B. 

      False