Sprint Easy Pay Quiz

1. If Customer's add unlimited data for $20 a month to their Framily plan they will be eligible for an annual upgrade.

True

False

Customers who add unlimited data for $20 a month to their Framily plan will be eligible for an annual upgrade. This means that by paying an additional $20 per month, customers can enjoy unlimited data and also have the opportunity to upgrade their plan annually.

Explanation

Customers who add unlimited data for $20 a month to their Framily plan will be eligible for an annual upgrade. This means that by paying an additional $20 per month, customers can enjoy unlimited data and also have the opportunity to upgrade their plan annually.

2. A Sprint Customer with a Samsung S3 Comes into the store. They are looking at the Samsung s5. You perform a upgrade check and notice they are not due for a upgrade until December and are currently on the Everything data 450 min plan. What would you recommend to this customer to get him/her a phone today?

Pay full retail for the phone today

Pay the cancel fee and go to another carrier

Convert to the framily plan and easy pay

Tell them to wait until their upgrade comes

The customer is not eligible for an upgrade until December, so they cannot get a new phone through the upgrade check. Paying full retail for the phone or paying the cancel fee and going to another carrier are not recommended options as they can be expensive. Therefore, the best recommendation would be to convert to the framily plan and easy pay, which allows the customer to get a new phone immediately without waiting for the upgrade.

Explanation

The customer is not eligible for an upgrade until December, so they cannot get a new phone through the upgrade check. Paying full retail for the phone or paying the cancel fee and going to another carrier are not recommended options as they can be expensive. Therefore, the best recommendation would be to convert to the framily plan and easy pay, which allows the customer to get a new phone immediately without waiting for the upgrade.

3. The customer in the previous question was looking to start a Framily plan with his single line for now. The customer would like to keep unlimited data and purchase a S5. What would the customer's new plan look like if there no deposit required for the phone?

$50 Monthly + $20 unlimited data + $27.09 Monthly phone payment

$55 Monthly + $10 unlimited data + $35.35 Monthly phone payment

$50 Monthly + $30 unlimited data + $35.35 Monthly phone payment

$55 Monthly + $20 unlimited data + $27.09 Monthly phone payment

The customer's new plan would cost $55 per month for the plan itself, $20 per month for unlimited data, and $27.09 per month for the phone payment. This option includes the desired features of unlimited data and purchasing the S5 phone, while also factoring in the cost of the phone payment.

Explanation

The customer's new plan would cost $55 per month for the plan itself, $20 per month for unlimited data, and $27.09 per month for the phone payment. This option includes the desired features of unlimited data and purchasing the S5 phone, while also factoring in the cost of the phone payment.

4. If there are 5 lines on the framily plan. What is the access fee per line?

$55

$40

$25

$35

The access fee per line on the framily plan is $35. This means that each line on the plan will be charged $35 as an access fee.

Explanation

The access fee per line on the framily plan is $35. This means that each line on the plan will be charged $35 as an access fee.

5. How Can the customer pay the upfront cost of easy pay?

Cash Through POS

Credit Card Through POS

Credit Card through Beast

My Best Buy Card Through Beast

The customer can pay the upfront cost of easy pay using their credit card through the Beast payment system.

Explanation

The customer can pay the upfront cost of easy pay using their credit card through the Beast payment system.

6. What out of pocket costs does the customer need to pay at the time of purchase when participating in Sprint Easy Pay? (Select all that apply)

Sales tax against the Suggested Retail Price

Activation fee

1st month payment

Any applicable down payment

When participating in Sprint Easy Pay, the customer needs to pay the sales tax against the Suggested Retail Price and any applicable down payment at the time of purchase. The activation fee and 1st month payment are not mentioned as out of pocket costs that the customer needs to pay.

Explanation

When participating in Sprint Easy Pay, the customer needs to pay the sales tax against the Suggested Retail Price and any applicable down payment at the time of purchase. The activation fee and 1st month payment are not mentioned as out of pocket costs that the customer needs to pay.

Submit

7. A customer who currently has 2 lines on a my way plan with sprint and has unlimited data on both lines. His upgrade are not until Jan 2015 and has prime Credit. After checking his data usage on his my sprint account you notice they use less then 1gb of data on each line. He is looking upgrade both lines to the new HTC one M8. What would be the estimated pre-tax payment if the customer switched to the Framily plan and did easy pay for the 2 phones Monthly? (round up to the nearest whole dollar)

$170

$155

$100

$195

not-available-via-ai

Explanation

not-available-via-ai

8. A customer with 3 lines on sprint is looking to switch to a framily plan. They are looking to purchase 3 iphone 5c 16gb and they want to keep unlimited data on all lines. The Customer would like to know their new monthly rate including the payments of the phones. What is is estimated Monthly Rate pre-tax? (round up to the nearest whole dollar)

204

195

264

296

not-available-via-ai

Explanation

not-available-via-ai

9. On Easy Pay there will be an activation or upgrade fee charged on the customer's bill for which of the following.(Select all that apply)

Basic Phones

Tablets

Smart Phones

Mobile Broadband

On Easy Pay, both activation and upgrade fees are charged on the customer's bill for Basic Phones and Smart Phones. Tablets and Mobile Broadband do not require an activation or upgrade fee.

Explanation

On Easy Pay, both activation and upgrade fees are charged on the customer's bill for Basic Phones and Smart Phones. Tablets and Mobile Broadband do not require an activation or upgrade fee.

Submit

10. Customers eligible for the early Easy Pay upgrade must meet which of the following requirements. (Select all that apply)

Prime Credit and past 30 days into their 2 year Contract

Must be at least 1 year into their current 2 year Contract

Subprime credit and at least 6 months into their 2 year Contract

Prime Credit and past 1 year into their 2 year Contract

Customers eligible for the early Easy Pay upgrade must meet two requirements: having Prime Credit and being past 30 days into their 2-year contract, or having Subprime credit and being at least 6 months into their 2-year contract. These requirements ensure that customers have a good credit history and have been committed to their contract for a certain period of time before being eligible for the early upgrade option.

Explanation

Customers eligible for the early Easy Pay upgrade must meet two requirements: having Prime Credit and being past 30 days into their 2-year contract, or having Subprime credit and being at least 6 months into their 2-year contract. These requirements ensure that customers have a good credit history and have been committed to their contract for a certain period of time before being eligible for the early upgrade option.

Submit