Scott Honda Specifics

1. Customer calls into Scott Honda with her 2011 Honda Civic. She states that she needs an oil change. The last numbers of her VIN are 34. What team do we schedule under?

Express

Even

Odd

Scott Select

2. True or false. We never use the New Car Internal Team at Scott Honda

True

False

3. True or False: State and Emissions Inspections need to be scheduled together.

True

False

4. True or False: Maintenance minder services are scheduled on the Express Team.

True

False

5. Customer is new to the dealership and needs a State inspection. She is driving a 2012 Honda Pilot. Her vin number ends in 85.

Choose State inspection op code and schedule under Express

Choose State inspection and Emissions Inspection op codes and schedule on Odd team

Choose State inspection and Emissions inspection op codes and schedule on Any team

Choose State inspection and Emissions inspection and schedule on Express

6. Customer has the airbag recall for her 2010 Honda Pilot. Her vin number ends in 10. Where do you schedule her?

Even team

Recall team

Express team

DGA cannot schedule this appt and must transfer the call back to the dealership.

7. Customer bought car from Scott Honda. It is a 2009 Toyota Corolla. Customer wants to get an oil change. Vin number ends in 68. Where do you schedule this customer?

Express team

Odd team

Scott Select team

Even team

8. Customer needs to schedule an appointment for an oil change and check engine light. She thinks her vin number is an odd number, but does not have it with her at this time. Where do you schedule her?

Odd team

Even team

Either Odd or Even team

Any team avaialble