Scott Honda Specifics
10 Questions
| Total Attempts: 130
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Questions and Answers
- 1.Customer calls into Scott Honda with her 2011 Honda Civic. She states that she needs an oil change. The last numbers of her VIN are 34. What team do we schedule under?
- A.
Express
- B.
Even
- C.
Odd
- D.
Scott Select
- 2.Customer needs to schedule an appointment for an oil change and check engine light. She thinks her vin number is an odd number, but does not have it with her at this time. Where do you schedule her?
- A.
Odd team
- B.
Even team
- C.
Either Odd or Even team
- D.
Any team avaialble
- 3.Customer is new to the dealership and needs a State inspection. She is driving a 2012 Honda Pilot. Her vin number ends in 85.
- A.
Choose State inspection op code and schedule under Express
- B.
Choose State inspection and Emissions Inspection op codes and schedule on Odd team
- C.
Choose State inspection and Emissions inspection op codes and schedule on Any team
- D.
Choose State inspection and Emissions inspection and schedule on Express
- 4.Customer bought car from Scott Honda. It is a 2009 Toyota Corolla. Customer wants to get an oil change. Vin number ends in 68. Where do you schedule this customer?
- A.
Express team
- B.
Odd team
- C.
Scott Select team
- D.
Even team
- 5.Customer has the airbag recall for her 2010 Honda Pilot. Her vin number ends in 10. Where do you schedule her?
- A.
Even team
- B.
Recall team
- C.
Express team
- D.
DGA cannot schedule this appt and must transfer the call back to the dealership.
- 6.Customer needs to get a new key made and has a flat tire on their 2013 Honda Accord. Vin number ends in 15. Where do you schedule her?
- A.
Odd team
- B.
Express
- C.
Scott Select
- D.
Either odd or even
- 7.True or false. We never use the New Car Internal Team at Scott Honda
- A.
True
- B.
False
- 8.True or False: Maintenance minder services are scheduled on the Express Team.
- A.
True
- B.
False
- 9.True or False: State and Emissions Inspections need to be scheduled together.
- A.
True
- B.
False
- 10.True or False: Customer needs an oil change for 2011 Toyota Camry. We can schedule them on the Express team.
- A.
True
- B.
False
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