Avoiding Cargo Claims

1. True or False: You need to protect yourself, because no one will else will.

True

False

2. What is a cargo claim?

When the receiver deems product damaged, and rejects the load

When the receiver does not expect you to arrive

When the Bill of Lading is lost

When you have a tire blowout

3. True or False: When you sign the Bill of Lading, you are accepting full responsibility for the load

True

False

4. What should you do if you notice that the product is loaded incorrectly?

Start driving, then call dispatch

Speak up immediately

Don't do anything-- the shipper will be blamed

None of the above

5. How does a claim affect you?

It damages your pay

It damages your future with your trucking company

It damages the reputation of your trucking company

All of the above

6. True or False: There is no risk in signing the Bill of Lading before you read it.

True

False

7. Which of the following can help you to avoid a possible claim?

Check that the product is in good position a few miles from the receiver

Tidy up the load so it looks professional

Call dispatch when you have a question

All of the above

8. True or False: If the load is damaged, it is legally your fault

True

False

9. How should you secure and load the product?

Load the product as close together as possible

Secure the load as the shipper has requested

Secure the load as quickly as possible

Secure the load as your dispatcher has requested

10. Which of the following are problems with a load that you will be responsible for?

If the load freezes or gets too hot

If the load is damaged due to poorly driving the truck

If the load is not packaged correctly

If the shipper signs the BOL

Submit