1.
How should you initiate contact with consumers? (Select all that apply)
Correct Answer(s)
A. Smile
B. Engage them in general conversation
Explanation
Initiating contact with consumers can be done by smiling and engaging them in general conversation. Smiling helps create a friendly and welcoming atmosphere, making consumers feel comfortable and open to communication. Engaging them in general conversation allows for building rapport, understanding their needs, and establishing a connection. However, asking them if they would like to buy cigarettes may not be appropriate as it assumes their interest in a specific product and may come across as pushy or intrusive.
2.
How much slimmer is a Marlboro Gold Touch cigarette in comparison to a Marlboro Gold cigarette?
Correct Answer
B. 10%
Explanation
The correct answer is 10%. This means that a Marlboro Gold Touch cigarette is 10% slimmer than a Marlboro Gold cigarette.
3.
What is the LAMPs selling price of Marlboro Ice Blast 10s?
Correct Answer
C. £3.75
Explanation
The correct answer is £3.75. This is the selling price of Marlboro Ice Blast 10s according to the information given.
4.
When should you re-stock the trays?
Correct Answer
B. Before you go into each bar
Explanation
The correct answer is "Before you go into each bar." This means that you should re-stock the trays with items before entering each bar. By doing so, you ensure that the trays are fully equipped and ready to serve customers without running out of supplies during the service. This approach helps maintain efficient and uninterrupted service throughout the night.
5.
What is the RRP for Marlboro Gold Touch?
Correct Answer
B. £6.85
Explanation
The correct answer is £6.85. This is the recommended retail price (RRP) for Marlboro Gold Touch cigarettes.
6.
What tobacco blend is Marlboro Ice Blast?
Correct Answer
A. American blend
Explanation
Marlboro Ice Blast is a tobacco blend that falls under the category of an American blend. This means that it is a mixture of different types of tobacco, typically including Virginia tobacco, Burley tobacco, and Oriental tobacco. American blends are known for their rich and robust flavor profiles, making them popular among smokers who prefer a stronger taste.
7.
Why is Marlboro Ice Blast different to Marlboro White Menthol?
Correct Answer
A. Marlboro Ice Blast is high cooling, Marlboro White Menthol is not
Explanation
Marlboro Ice Blast is different from Marlboro White Menthol because it provides a high cooling sensation, while Marlboro White Menthol does not offer the same level of cooling. This difference in cooling effect sets them apart from each other.
8.
Which forms of ID would you accept from a consumer as proof of age? (Select all that apply)
Correct Answer(s)
A. pHoto card driving license
D. Passport
Explanation
The correct answer is Photo card driving license and Passport. These forms of ID are commonly accepted as proof of age because they typically contain the person's date of birth and a photograph for identification purposes. Credit cards and student cards do not typically include this information, making them less reliable for verifying someone's age.
9.
What is the RRP for Marlboro Ice Blast 20s?
Correct Answer
D. £8.27
Explanation
The correct answer is £8.27. This is the RRP (Recommended Retail Price) for Marlboro Ice Blast 20s.
10.
What is the LAMPs selling price of Marlboro Gold Touch?
Correct Answer
A. £6.25
Explanation
The correct answer is £6.25. This is the selling price of Marlboro Gold Touch in LAMPs.
11.
What sort of paper is used in Marlboro Gold Touch?
Correct Answer
A. Emanate
12.
What is the RRP for Marlboro Ice Blast 10s
Correct Answer
B. £4.21
Explanation
The correct answer is £4.21. This is the suggested retail price for Marlboro Ice Blast 10s.
13.
When should you decide where each pair should stand in a venue?
Correct Answer
A. Before you enter each venue
Explanation
Before you enter each venue, you should decide where each pair should stand. This implies that it is important to plan and determine the designated spot for each pair before entering the venue. This ensures that there is a prearranged arrangement and avoids any confusion or chaos once inside the venue.
14.
What year was Marlboro Ice Blast launched in the UK?
Correct Answer
C. 2013
Explanation
Marlboro Ice Blast was launched in the UK in 2013.
15.
What should you do before you enter each bar? (Select all that apply)
Correct Answer(s)
A. Make sure both tray lights are switched on
B. Make sure you are wearing the correct uniform
D. Ensure you have enough change
Explanation
Before entering each bar, it is important to make sure both tray lights are switched on. This is necessary to indicate to customers and staff that you are available to take orders. Additionally, you should ensure you are wearing the correct uniform to maintain a professional appearance and adhere to the bar's dress code. Lastly, it is important to ensure you have enough change to provide customers with accurate and timely service.
16.
Why is Marlboro Ice Blast different to other capsule products on the market?
Correct Answer
B. It is the first fresh to fresh cigarette
Explanation
Marlboro Ice Blast is different from other capsule products on the market because it is the first fresh to fresh cigarette. This means that the cigarette provides a fresh and cool sensation when the capsule is activated, enhancing the overall smoking experience. Other capsule products may offer different flavors or sensations, but Marlboro Ice Blast stands out as the first to provide a refreshing and invigorating experience with every puff.