Sample Compliance Exam For Sinsley

1. Attorney Signature Policy. Please check each box which applies.

We maintain a written policy

We do not maintain a written policy

Our client (s) have provided us with a written policy which we use only for their accounts

Our client (s) have provided us with a written policy which we use on all accounts

We have multiple written client policies which are in conflict

We have directives from our clients on this issue--but they are informal and not in writing

The given correct answer is "We maintain a written policy." This means that the attorney's office has a documented policy in place regarding attorney signatures. This policy is likely followed by the attorneys when signing documents or conducting any other activities that require their signatures.

Explanation

The given correct answer is "We maintain a written policy." This means that the attorney's office has a documented policy in place regarding attorney signatures. This policy is likely followed by the attorneys when signing documents or conducting any other activities that require their signatures.

2. Please check the boxes that apply to your company's in-bound telephone call process:

Callers are only able to reach collectors thru our main phone number(s)

Callers are able to reach collectors thru our main number(s) or by calling the collector directly

All calls are recorded, there are no exceptions

We record most calls, but there are exceptions

We do not record calls

We don't even have telephones--Barb do you get the idea? we could ask 500 audit questions just on this topic, or any other. It's a simple process to take your "checklists" and turn them back into a questionnaire.

The explanation for the given correct answer is that callers can only reach collectors through the main phone number(s) of the company. This means that there are no alternative numbers or direct lines to individual collectors.

Explanation

The explanation for the given correct answer is that callers can only reach collectors through the main phone number(s) of the company. This means that there are no alternative numbers or direct lines to individual collectors.

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