Authentication And Disclosures Test

10 Questions | Total Attempts: 104

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Management Quizzes & Trivia

Questions and Answers
  • 1. 
    In order to authenticate a customer you must do which of the following.
    • A. 

      Confirm the customer’s full name, one piece of public information and one piece of private information.

    • B. 

      Confirm the customer’s full name and two pieces of private information.

    • C. 

      Either A or B.

  • 2. 
    Prior to releasing any account information, the employee shall state their full name (first & last).
    • A. 

      True

    • B. 

      False

  • 3. 
    The mini-Miranda should be read at what point in the call? 
    • A. 

      Immediately upon start of the call.

    • B. 

      After authentication of the customer.

    • C. 

      After you attempt to collect the debt.

    • D. 

      None of the above.

  • 4. 
    Prior to releasing any account information, the employee does not have to give the firm name (Weber & Olcese):
    • A. 

      True

    • B. 

      False

  • 5. 
    The call recording disclosure should be given on all calls and transfers.
    • A. 

      True

    • B. 

      False

  • 6. 
    Weber Olcese employees are allowed to discuss with a customer how a payment or settlement plan may affect their credit bureau.
    • A. 

      True

    • B. 

      False

  • 7. 
    "Public Information" includes which one of the following:
    • A. 

      Social Security Number

    • B. 

      Birth date

    • C. 

      Address

  • 8. 
    "Non-public Information" includes which one of the following:
    • A. 

      Address

    • B. 

      Social Security number

    • C. 

      Telephone number

  • 9. 
    If a customer or third-party refuses to authenticate, you should continue to discuss the account anyway.
    • A. 

      True

    • B. 

      False

  • 10. 
    Which of the following ways can you authenticate a customer:
    • A. 

      Confirming the customer's name, one piece of public information, and one piece of non-public information

    • B. 

      Confirming the customer's name and getting two pieces of non-public information

    • C. 

      Both of the above

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