Authentication And Disclosures Test

10 Questions | By Webero | Updated: Mar 24, 2023 | Attempts: 154

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Questions and Answers

1.

In order to authenticate a customer you must do which of the following.
- A.
  
  Confirm the customer’s full name, one piece of public information and one piece of private information.
- B.
  
  Confirm the customer’s full name and two pieces of private information.
- C.
  
  Either A or B.
2.

Prior to releasing any account information, the employee shall state their full name (first & last).
- A.
  
  True
- B.
  
  False
3.

The mini-Miranda should be read at what point in the call?
- A.
  
  Immediately upon start of the call.
- B.
  
  After authentication of the customer.
- C.
  
  After you attempt to collect the debt.
- D.
  
  None of the above.
4.

Prior to releasing any account information, the employee does not have to give the firm name (Weber & Olcese):
- A.
  
  True
- B.
  
  False
5.

The call recording disclosure should be given on all calls and transfers.
- A.
  
  True
- B.
  
  False
6.

Weber Olcese employees are allowed to discuss with a customer how a payment or settlement plan may affect their credit bureau.
- A.
  
  True
- B.
  
  False
7.

"Public Information" includes which one of the following:
- A.
  
  Social Security Number
- B.
  
  Birth date
- C.
  
  Address
8.

"Non-public Information" includes which one of the following:
- A.
  
  Address
- B.
  
  Social Security number
- C.
  
  Telephone number
9.

If a customer or third-party refuses to authenticate, you should continue to discuss the account anyway.
- A.
  
  True
- B.
  
  False
10.

Which of the following ways can you authenticate a customer:
- A.
  
  Confirming the customer's name, one piece of public information, and one piece of non-public information
- B.
  
  Confirming the customer's name and getting two pieces of non-public information
- C.
  
  Both of the above